keep personal items out of sight & in csc dress code (drinks, coats, jewelry, etc.) keep doors and windows fingerprint free reset and wipe every table down within 2 minutes of guest departure restock & regularly fix/clean the QC cooler keep all floor mats debris free your entire shift don’t get behind on trays a single time all shift upsell a drink, cake, cookies, trio, etc., to every guest sweep (vacuum if 0 guests) the dining room & under tables regularly reset & restock FOH cake & cookie counter (menus , cookies, cakes, rice krispie) ask every customer for loyalty account or phone number ensure drink station & cabinets are not sticky, restocked and clean. ask a returning guest how their last visit was ask if guest wants crispy bacon or brown sugar & pecans on toppings sticker a whole box of lids asking for help with long lines (3+ guests) greet guests the CSC way within 30 seconds of seeing them spot clean 2+ spills immediately clean all trash areas / take out trash sanitize all menus & table numbers finish fridge cleaning task & have manager sign off on it ask to take dine in trays from guest tables sweep & check bathrooms at least once ask 10+ guests to fill out the survey on the receipt check in with guests after 2 mins of receiving food (does it taste okay? can you grab some them anything?) keep personal items out of sight & in csc dress code (drinks, coats, jewelry, etc.) keep doors and windows fingerprint free reset and wipe every table down within 2 minutes of guest departure restock & regularly fix/clean the QC cooler keep all floor mats debris free your entire shift don’t get behind on trays a single time all shift upsell a drink, cake, cookies, trio, etc., to every guest sweep (vacuum if 0 guests) the dining room & under tables regularly reset & restock FOH cake & cookie counter (menus , cookies, cakes, rice krispie) ask every customer for loyalty account or phone number ensure drink station & cabinets are not sticky, restocked and clean. ask a returning guest how their last visit was ask if guest wants crispy bacon or brown sugar & pecans on toppings sticker a whole box of lids asking for help with long lines (3+ guests) greet guests the CSC way within 30 seconds of seeing them spot clean 2+ spills immediately clean all trash areas / take out trash sanitize all menus & table numbers finish fridge cleaning task & have manager sign off on it ask to take dine in trays from guest tables sweep & check bathrooms at least once ask 10+ guests to fill out the survey on the receipt check in with guests after 2 mins of receiving food (does it taste okay? can you grab some them anything?)
(Print)
keep personal items out of sight & in csc dress code (drinks, coats, jewelry, etc.)
keep doors and windows fingerprint free
reset and wipe every table down within 2 minutes of guest departure
restock & regularly fix/clean the QC cooler
keep all floor mats debris free your entire shift
don’t get behind on trays a single time all shift
upsell a drink, cake, cookies, trio, etc., to every guest
sweep (vacuum if 0 guests) the dining room & under tables regularly
reset & restock FOH cake & cookie counter (menus , cookies, cakes, rice krispie)
ask every customer for loyalty account or phone number
ensure drink station & cabinets are not sticky, restocked and clean.
ask a returning guest how their last visit was
ask if guest wants crispy bacon or brown sugar & pecans on toppings
sticker a whole box of lids
asking for help with long lines (3+ guests)
greet guests the CSC way within 30 seconds of seeing them
spot clean 2+ spills immediately
clean all trash areas / take out trash
sanitize all menus & table numbers
finish fridge cleaning task & have manager sign off on it
ask to take dine in trays from guest tables
sweep & check bathrooms at least once
ask 10+ guests to fill out the survey on the receipt
check in with guests after 2 mins of receiving food (does it taste okay? can you grab some them anything?)
