TeamworkA.C.T.ModelOrderRoutineProblemSolvingL.A.T.T.E.ModelExceptionalCustomerServicePositiveAttitudeAttentionto detailFreeSpaceBeverageRoutineHandoffRoutineUsingSCEMMStressManagementActiveListening5 KeyMomentsCommunicationSkillsTeamworkA.C.T.ModelOrderRoutineProblemSolvingL.A.T.T.E.ModelExceptionalCustomerServicePositiveAttitudeAttentionto detailFreeSpaceBeverageRoutineHandoffRoutineUsingSCEMMStressManagementActiveListening5 KeyMomentsCommunicationSkills

Soft Skills & Routines - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Teamwork
  2. A.C.T. Model
  3. Order Routine
  4. Problem Solving
  5. L.A.T.T.E. Model
  6. Exceptional Customer Service
  7. Positive Attitude
  8. Attention to detail
  9. Free Space
  10. Beverage Routine
  11. Hand off Routine
  12. Using SCEMM
  13. Stress Management
  14. Active Listening
  15. 5 Key Moments
  16. Communication Skills