ActiveListeningHandoffRoutineAttentionto detail5 KeyMomentsExceptionalCustomerServiceA.C.T.ModelProblemSolvingCommunicationSkillsL.A.T.T.E.ModelStressManagementBeverageRoutineTeamworkFreeSpacePositiveAttitudeUsingSCEMMOrderRoutineActiveListeningHandoffRoutineAttentionto detail5 KeyMomentsExceptionalCustomerServiceA.C.T.ModelProblemSolvingCommunicationSkillsL.A.T.T.E.ModelStressManagementBeverageRoutineTeamworkFreeSpacePositiveAttitudeUsingSCEMMOrderRoutine

Soft Skills & Routines - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Active Listening
  2. Hand off Routine
  3. Attention to detail
  4. 5 Key Moments
  5. Exceptional Customer Service
  6. A.C.T. Model
  7. Problem Solving
  8. Communication Skills
  9. L.A.T.T.E. Model
  10. Stress Management
  11. Beverage Routine
  12. Teamwork
  13. Free Space
  14. Positive Attitude
  15. Using SCEMM
  16. Order Routine