ExceptionalCustomerServiceProblemSolvingA.C.T.ModelAttentionto detailActiveListeningUsingSCEMMHandoffRoutineL.A.T.T.E.ModelFreeSpaceBeverageRoutineStressManagement5 KeyMomentsPositiveAttitudeCommunicationSkillsTeamworkOrderRoutineExceptionalCustomerServiceProblemSolvingA.C.T.ModelAttentionto detailActiveListeningUsingSCEMMHandoffRoutineL.A.T.T.E.ModelFreeSpaceBeverageRoutineStressManagement5 KeyMomentsPositiveAttitudeCommunicationSkillsTeamworkOrderRoutine

Soft Skills & Routines - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Exceptional Customer Service
  2. Problem Solving
  3. A.C.T. Model
  4. Attention to detail
  5. Active Listening
  6. Using SCEMM
  7. Hand off Routine
  8. L.A.T.T.E. Model
  9. Free Space
  10. Beverage Routine
  11. Stress Management
  12. 5 Key Moments
  13. Positive Attitude
  14. Communication Skills
  15. Teamwork
  16. Order Routine