PositiveAttitudeL.A.T.T.E.ModelFreeSpaceTeamworkUsingSCEMMAttentionto detailA.C.T.ModelActiveListeningBeverageRoutineCommunicationSkillsOrderRoutineHandoffRoutineStressManagement5 KeyMomentsExceptionalCustomerServiceProblemSolvingPositiveAttitudeL.A.T.T.E.ModelFreeSpaceTeamworkUsingSCEMMAttentionto detailA.C.T.ModelActiveListeningBeverageRoutineCommunicationSkillsOrderRoutineHandoffRoutineStressManagement5 KeyMomentsExceptionalCustomerServiceProblemSolving

Soft Skills & Routines - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positive Attitude
  2. L.A.T.T.E. Model
  3. Free Space
  4. Teamwork
  5. Using SCEMM
  6. Attention to detail
  7. A.C.T. Model
  8. Active Listening
  9. Beverage Routine
  10. Communication Skills
  11. Order Routine
  12. Hand off Routine
  13. Stress Management
  14. 5 Key Moments
  15. Exceptional Customer Service
  16. Problem Solving