TeamworkUsingSCEMMCommunicationSkillsProblemSolvingA.C.T.ModelHandoffRoutine5 KeyMomentsAttentionto detailPositiveAttitudeL.A.T.T.E.ModelStressManagementFreeSpaceOrderRoutineActiveListeningExceptionalCustomerServiceBeverageRoutineTeamworkUsingSCEMMCommunicationSkillsProblemSolvingA.C.T.ModelHandoffRoutine5 KeyMomentsAttentionto detailPositiveAttitudeL.A.T.T.E.ModelStressManagementFreeSpaceOrderRoutineActiveListeningExceptionalCustomerServiceBeverageRoutine

Soft Skills & Routines - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Teamwork
  2. Using SCEMM
  3. Communication Skills
  4. Problem Solving
  5. A.C.T. Model
  6. Hand off Routine
  7. 5 Key Moments
  8. Attention to detail
  9. Positive Attitude
  10. L.A.T.T.E. Model
  11. Stress Management
  12. Free Space
  13. Order Routine
  14. Active Listening
  15. Exceptional Customer Service
  16. Beverage Routine