BeverageRoutineActiveListeningL.A.T.T.E.ModelCommunicationSkillsAttentionto detailTeamworkHandoffRoutine5 KeyMomentsFreeSpaceProblemSolvingPositiveAttitudeOrderRoutineA.C.T.ModelExceptionalCustomerServiceStressManagementUsingSCEMMBeverageRoutineActiveListeningL.A.T.T.E.ModelCommunicationSkillsAttentionto detailTeamworkHandoffRoutine5 KeyMomentsFreeSpaceProblemSolvingPositiveAttitudeOrderRoutineA.C.T.ModelExceptionalCustomerServiceStressManagementUsingSCEMM

Soft Skills & Routines - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Beverage Routine
  2. Active Listening
  3. L.A.T.T.E. Model
  4. Communication Skills
  5. Attention to detail
  6. Teamwork
  7. Hand off Routine
  8. 5 Key Moments
  9. Free Space
  10. Problem Solving
  11. Positive Attitude
  12. Order Routine
  13. A.C.T. Model
  14. Exceptional Customer Service
  15. Stress Management
  16. Using SCEMM