ActiveListeningExceptionalCustomerServiceOrderRoutineProblemSolving5 KeyMomentsTeamworkBeverageRoutineHandoffRoutinePositiveAttitudeUsingSCEMMFreeSpaceCommunicationSkillsL.A.T.T.E.ModelA.C.T.ModelStressManagementAttentionto detailActiveListeningExceptionalCustomerServiceOrderRoutineProblemSolving5 KeyMomentsTeamworkBeverageRoutineHandoffRoutinePositiveAttitudeUsingSCEMMFreeSpaceCommunicationSkillsL.A.T.T.E.ModelA.C.T.ModelStressManagementAttentionto detail

Soft Skills & Routines - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Active Listening
  2. Exceptional Customer Service
  3. Order Routine
  4. Problem Solving
  5. 5 Key Moments
  6. Teamwork
  7. Beverage Routine
  8. Hand off Routine
  9. Positive Attitude
  10. Using SCEMM
  11. Free Space
  12. Communication Skills
  13. L.A.T.T.E. Model
  14. A.C.T. Model
  15. Stress Management
  16. Attention to detail