De-escaladed acallSR#______- ______Key RA foran exchangeSR#______- ______It was notnecessary to betransferred toT2, FCRSR#______ -______You markedthe memberas VIP in HJSR#______ -______Memberrequested tospeak with asupervisorSR#______ -______Key RA fora refundSR#______- ______Memberrequested tocancel theirorderSR#______ -______ QC in shopcardSR#______- ______AddressverificationSR#______- ______Yousubmitted aclaim formSR#______-______  Member asked toschedule for aspecific day that wedo not have availableSR#______ - ______Wrong emailaddress onfileSR#______- ______Set a 24hrsfollow upSR#______- ______You had tosend a CATto the MDOSR#______-______ Membersmailbox isfullSR#______- ______Closed acaseSR#______- ______Memberrequestedcomp forinconvenienceSR#______ -______ Member'sphone numberdoes not existSR#______-______ Members lastname startwith "W"SR#______ -______Flip over SRto T2Appliance.SR#______-______ You had to tellthe MDO tosubmit the webformSR#______-______ Member withthe firstname BrianSR#______- ______Memberfrom from TXSR#______- ______Total ordervalue was morethan $3000SR#______-______You havesuccessfullymanaged to doSTSSR#______ -______ You reachmembersvoicemailSR#______-______ Membersphone numberstarting with"405"SR#______ -______You had tocontact RCMSR#______- ______SubmittedBUI formSR#______- ______You neededto use as400SR#______-______ Street namethat startswith "D"SR#______- ______Can you callme later?SR#______- ______You had tochange themember'sphone numberSR#______ -______T1 agenttransferred tothe wrong T2queueSR#______ -______De-escaladed acallSR#______- ______Key RA foran exchangeSR#______- ______It was notnecessary to betransferred toT2, FCRSR#______ -______You markedthe memberas VIP in HJSR#______ -______Memberrequested tospeak with asupervisorSR#______ -______Key RA fora refundSR#______- ______Memberrequested tocancel theirorderSR#______ -______ QC in shopcardSR#______- ______AddressverificationSR#______- ______Yousubmitted aclaim formSR#______-______  Member asked toschedule for aspecific day that wedo not have availableSR#______ - ______Wrong emailaddress onfileSR#______- ______Set a 24hrsfollow upSR#______- ______You had tosend a CATto the MDOSR#______-______ Membersmailbox isfullSR#______- ______Closed acaseSR#______- ______Memberrequestedcomp forinconvenienceSR#______ -______ Member'sphone numberdoes not existSR#______-______ Members lastname startwith "W"SR#______ -______Flip over SRto T2Appliance.SR#______-______ You had to tellthe MDO tosubmit the webformSR#______-______ Member withthe firstname BrianSR#______- ______Memberfrom from TXSR#______- ______Total ordervalue was morethan $3000SR#______-______You havesuccessfullymanaged to doSTSSR#______ -______ You reachmembersvoicemailSR#______-______ Membersphone numberstarting with"405"SR#______ -______You had tocontact RCMSR#______- ______SubmittedBUI formSR#______- ______You neededto use as400SR#______-______ Street namethat startswith "D"SR#______- ______Can you callme later?SR#______- ______You had tochange themember'sphone numberSR#______ -______T1 agenttransferred tothe wrong T2queueSR#______ -______

Offline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escaladed a call SR#______ - ______
  2. Key RA for an exchange SR#______ - ______
  3. It was not necessary to be transferred to T2, FCR SR#______ - ______
  4. You marked the member as VIP in HJ SR#______ - ______
  5. Member requested to speak with a supervisor SR#______ - ______
  6. Key RA for a refund SR#______ - ______
  7. Member requested to cancel their order SR#______ - ______
  8. QC in shop card SR#______ - ______
  9. Address verification SR#______ - ______
  10. You submitted a claim form SR#______ -______
  11. Member asked to schedule for a specific day that we do not have available SR#______ - ______
  12. Wrong email address on file SR#______ - ______
  13. Set a 24hrs follow up SR#______ - ______
  14. You had to send a CAT to the MDO SR#______ -______
  15. Members mailbox is full SR#______ - ______
  16. Closed a case SR#______ - ______
  17. Member requested comp for inconvenience SR#______ - ______
  18. Member's phone number does not exist SR#______ -______
  19. Members last name start with "W" SR#______ - ______
  20. Flip over SR to T2 Appliance. SR#______ -______
  21. You had to tell the MDO to submit the web form SR#______ -______
  22. Member with the first name Brian SR#______ - ______
  23. Member from from TX SR#______ - ______
  24. Total order value was more than $3000 SR#______ -______
  25. You have successfully managed to do STS SR#______ - ______
  26. You reach members voicemail SR#______ -______
  27. Members phone number starting with "405" SR#______ - ______
  28. You had to contact RCM SR#______ - ______
  29. Submitted BUI form SR#______ - ______
  30. You needed to use as400 SR#______ -______
  31. Street name that starts with "D" SR#______ - ______
  32. Can you call me later? SR#______ - ______
  33. You had to change the member's phone number SR#______ - ______
  34. T1 agent transferred to the wrong T2 queue SR#______ - ______