Closed acaseSR#______- ______It was notnecessary to betransferred toT2, FCRSR#______ -______Memberrequestedcomp forinconvenienceSR#______ -______ Yousubmitted aclaim formSR#______-______ T1 agenttransferred tothe wrong T2queueSR#______ -______Set a 24hrsfollow upSR#______- ______Total ordervalue was morethan $3000SR#______-______Wrong emailaddress onfileSR#______- ______SubmittedBUI formSR#______- ______QC in shopcardSR#______- ______Membersmailbox isfullSR#______- ______Memberrequested tospeak with asupervisorSR#______ -______Key RA fora refundSR#______- ______Street namethat startswith "D"SR#______- ______You neededto use as400SR#______-______ You markedthe memberas VIP in HJSR#______ -______Member withthe firstname BrianSR#______- ______Membersphone numberstarting with"405"SR#______ -______You had to tellthe MDO tosubmit the webformSR#______-______ You reachmembersvoicemailSR#______-______ Memberrequested tocancel theirorderSR#______ -______  Member asked toschedule for aspecific day that wedo not have availableSR#______ - ______You had tochange themember'sphone numberSR#______ -______AddressverificationSR#______- ______De-escaladed acallSR#______- ______Members lastname startwith "W"SR#______ -______Flip over SRto T2Appliance.SR#______-______ Key RA foran exchangeSR#______- ______Memberfrom from TXSR#______- ______You had tocontact RCMSR#______- ______You havesuccessfullymanaged to doSTSSR#______ -______ Member'sphone numberdoes not existSR#______-______ Can you callme later?SR#______- ______You had tosend a CATto the MDOSR#______-______ Closed acaseSR#______- ______It was notnecessary to betransferred toT2, FCRSR#______ -______Memberrequestedcomp forinconvenienceSR#______ -______ Yousubmitted aclaim formSR#______-______ T1 agenttransferred tothe wrong T2queueSR#______ -______Set a 24hrsfollow upSR#______- ______Total ordervalue was morethan $3000SR#______-______Wrong emailaddress onfileSR#______- ______SubmittedBUI formSR#______- ______QC in shopcardSR#______- ______Membersmailbox isfullSR#______- ______Memberrequested tospeak with asupervisorSR#______ -______Key RA fora refundSR#______- ______Street namethat startswith "D"SR#______- ______You neededto use as400SR#______-______ You markedthe memberas VIP in HJSR#______ -______Member withthe firstname BrianSR#______- ______Membersphone numberstarting with"405"SR#______ -______You had to tellthe MDO tosubmit the webformSR#______-______ You reachmembersvoicemailSR#______-______ Memberrequested tocancel theirorderSR#______ -______  Member asked toschedule for aspecific day that wedo not have availableSR#______ - ______You had tochange themember'sphone numberSR#______ -______AddressverificationSR#______- ______De-escaladed acallSR#______- ______Members lastname startwith "W"SR#______ -______Flip over SRto T2Appliance.SR#______-______ Key RA foran exchangeSR#______- ______Memberfrom from TXSR#______- ______You had tocontact RCMSR#______- ______You havesuccessfullymanaged to doSTSSR#______ -______ Member'sphone numberdoes not existSR#______-______ Can you callme later?SR#______- ______You had tosend a CATto the MDOSR#______-______ 

Offline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Closed a case SR#______ - ______
  2. It was not necessary to be transferred to T2, FCR SR#______ - ______
  3. Member requested comp for inconvenience SR#______ - ______
  4. You submitted a claim form SR#______ -______
  5. T1 agent transferred to the wrong T2 queue SR#______ - ______
  6. Set a 24hrs follow up SR#______ - ______
  7. Total order value was more than $3000 SR#______ -______
  8. Wrong email address on file SR#______ - ______
  9. Submitted BUI form SR#______ - ______
  10. QC in shop card SR#______ - ______
  11. Members mailbox is full SR#______ - ______
  12. Member requested to speak with a supervisor SR#______ - ______
  13. Key RA for a refund SR#______ - ______
  14. Street name that starts with "D" SR#______ - ______
  15. You needed to use as400 SR#______ -______
  16. You marked the member as VIP in HJ SR#______ - ______
  17. Member with the first name Brian SR#______ - ______
  18. Members phone number starting with "405" SR#______ - ______
  19. You had to tell the MDO to submit the web form SR#______ -______
  20. You reach members voicemail SR#______ -______
  21. Member requested to cancel their order SR#______ - ______
  22. Member asked to schedule for a specific day that we do not have available SR#______ - ______
  23. You had to change the member's phone number SR#______ - ______
  24. Address verification SR#______ - ______
  25. De-escaladed a call SR#______ - ______
  26. Members last name start with "W" SR#______ - ______
  27. Flip over SR to T2 Appliance. SR#______ -______
  28. Key RA for an exchange SR#______ - ______
  29. Member from from TX SR#______ - ______
  30. You had to contact RCM SR#______ - ______
  31. You have successfully managed to do STS SR#______ - ______
  32. Member's phone number does not exist SR#______ -______
  33. Can you call me later? SR#______ - ______
  34. You had to send a CAT to the MDO SR#______ -______