(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
Member with the first name Brian
SR#______ - ______
You have
successfully
managed to do
STS
SR#______ -
______
De-escaladed a call
SR#______ - ______
Wrong email address on file
SR#______ - ______
Address verification
SR#______ - ______
Total order value was more than $3000
SR#______
-______
You
submitted a
claim form
SR#______
-______
Member
requested to
cancel their
order
SR#______ -
______
You had to change the member's phone number
SR#______ - ______
Key RA for a refund
SR#______ - ______
You marked the member as VIP in HJ
SR#______ -
______
Submitted BUI form
SR#______ - ______
Member requested to speak with a supervisor
SR#______ - ______
It was not necessary to be transferred to T2, FCR
SR#______ - ______
Member asked to schedule for a specific day that we do not have available
SR#______ - ______
Member from from TX
SR#______ - ______
Set a 24hrs follow up
SR#______ - ______
Flip over SR to T2 Appliance.
SR#______
-______
QC in shop card
SR#______ - ______
You had to contact RCM
SR#______ - ______
Member's phone number does not exist
SR#______
-______
Members mailbox is full
SR#______ - ______
Members phone number starting with "405"
SR#______ - ______
Key RA for an exchange
SR#______ - ______
You had to tell the MDO to submit the web form
SR#______
-______
T1 agent transferred to the wrong T2 queue
SR#______ - ______
You reach
members
voicemail
SR#______
-______
Street name that starts with "D"
SR#______ - ______
Members last name start with "W"
SR#______ - ______
Can you call me later?
SR#______ - ______
You needed
to use as400
SR#______
-______
Member
requested
comp for
inconvenience
SR#______ -
______
You had to send a CAT to the MDO SR#______
-______