No HROwarningsNoEscalationswithin amonthNoHROerrorsAll DiscrepCaseswithin SLANoEligibilityViolationsAllRenewalSchedulersup to date7 WellnessCallswithin aweekNo missingESRinformation100% clientretentionwithin amonth100%TrainingattendanceNo openDiscrepCasesThreeKudoswithin amonthNo CreditRequestswithin amonthAll 2016ESRcompletedAllOnboardingCases up todateNo ServiceFirstswithin amonthAllJanuaryrenewalsreceivedNo pendingConnectionTrainingsRenewalCertificationcompleteNo opencasespendingaction fromyouAll PMwithinSLANofeedsin PGR14WellnessCalls withina weekAllDecemberrenewalsreceivedNo HROwarningsNoEscalationswithin amonthNoHROerrorsAll DiscrepCaseswithin SLANoEligibilityViolationsAllRenewalSchedulersup to date7 WellnessCallswithin aweekNo missingESRinformation100% clientretentionwithin amonth100%TrainingattendanceNo openDiscrepCasesThreeKudoswithin amonthNo CreditRequestswithin amonthAll 2016ESRcompletedAllOnboardingCases up todateNo ServiceFirstswithin amonthAllJanuaryrenewalsreceivedNo pendingConnectionTrainingsRenewalCertificationcompleteNo opencasespendingaction fromyouAll PMwithinSLANofeedsin PGR14WellnessCalls withina weekAllDecemberrenewalsreceived

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No HRO warnings
  2. No Escalations within a month
  3. No HRO errors
  4. All Discrep Cases within SLA
  5. No Eligibility Violations
  6. All Renewal Schedulers up to date
  7. 7 Wellness Calls within a week
  8. No missing ESR information
  9. 100% client retention within a month
  10. 100% Training attendance
  11. No open Discrep Cases
  12. Three Kudos within a month
  13. No Credit Requests within a month
  14. All 2016 ESR completed
  15. All Onboarding Cases up to date
  16. No Service Firsts within a month
  17. All January renewals received
  18. No pending Connection Trainings
  19. Renewal Certification complete
  20. No open cases pending action from you
  21. All PM within SLA
  22. No feeds in PGR
  23. 14 Wellness Calls within a week
  24. All December renewals received