No missingESRinformationNoHROerrorsAllOnboardingCases up todate14WellnessCalls withina weekThreeKudoswithin amonth100%TrainingattendanceRenewalCertificationcompleteNo pendingConnectionTrainingsAllDecemberrenewalsreceivedNofeedsin PGR100% clientretentionwithin amonthNo CreditRequestswithin amonthNo HROwarningsAll 2016ESRcompletedNoEscalationswithin amonth7 WellnessCallswithin aweekAll PMwithinSLANo opencasespendingaction fromyouAllRenewalSchedulersup to dateNoEligibilityViolationsAllJanuaryrenewalsreceivedNo openDiscrepCasesAll DiscrepCaseswithin SLANo ServiceFirstswithin amonthNo missingESRinformationNoHROerrorsAllOnboardingCases up todate14WellnessCalls withina weekThreeKudoswithin amonth100%TrainingattendanceRenewalCertificationcompleteNo pendingConnectionTrainingsAllDecemberrenewalsreceivedNofeedsin PGR100% clientretentionwithin amonthNo CreditRequestswithin amonthNo HROwarningsAll 2016ESRcompletedNoEscalationswithin amonth7 WellnessCallswithin aweekAll PMwithinSLANo opencasespendingaction fromyouAllRenewalSchedulersup to dateNoEligibilityViolationsAllJanuaryrenewalsreceivedNo openDiscrepCasesAll DiscrepCaseswithin SLANo ServiceFirstswithin amonth

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No missing ESR information
  2. No HRO errors
  3. All Onboarding Cases up to date
  4. 14 Wellness Calls within a week
  5. Three Kudos within a month
  6. 100% Training attendance
  7. Renewal Certification complete
  8. No pending Connection Trainings
  9. All December renewals received
  10. No feeds in PGR
  11. 100% client retention within a month
  12. No Credit Requests within a month
  13. No HRO warnings
  14. All 2016 ESR completed
  15. No Escalations within a month
  16. 7 Wellness Calls within a week
  17. All PM within SLA
  18. No open cases pending action from you
  19. All Renewal Schedulers up to date
  20. No Eligibility Violations
  21. All January renewals received
  22. No open Discrep Cases
  23. All Discrep Cases within SLA
  24. No Service Firsts within a month