NoHROerrorsNo openDiscrepCasesAllOnboardingCases up todateAllDecemberrenewalsreceived100%TrainingattendanceNoEscalationswithin amonth14WellnessCalls withina weekNoEligibilityViolationsNo HROwarningsNofeedsin PGRAllRenewalSchedulersup to date7 WellnessCallswithin aweekThreeKudoswithin amonthAll 2016ESRcompletedAll PMwithinSLA100% clientretentionwithin amonthRenewalCertificationcompleteAll DiscrepCaseswithin SLANo missingESRinformationAllJanuaryrenewalsreceivedNo pendingConnectionTrainingsNo CreditRequestswithin amonthNo opencasespendingaction fromyouNo ServiceFirstswithin amonthNoHROerrorsNo openDiscrepCasesAllOnboardingCases up todateAllDecemberrenewalsreceived100%TrainingattendanceNoEscalationswithin amonth14WellnessCalls withina weekNoEligibilityViolationsNo HROwarningsNofeedsin PGRAllRenewalSchedulersup to date7 WellnessCallswithin aweekThreeKudoswithin amonthAll 2016ESRcompletedAll PMwithinSLA100% clientretentionwithin amonthRenewalCertificationcompleteAll DiscrepCaseswithin SLANo missingESRinformationAllJanuaryrenewalsreceivedNo pendingConnectionTrainingsNo CreditRequestswithin amonthNo opencasespendingaction fromyouNo ServiceFirstswithin amonth

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No HRO errors
  2. No open Discrep Cases
  3. All Onboarding Cases up to date
  4. All December renewals received
  5. 100% Training attendance
  6. No Escalations within a month
  7. 14 Wellness Calls within a week
  8. No Eligibility Violations
  9. No HRO warnings
  10. No feeds in PGR
  11. All Renewal Schedulers up to date
  12. 7 Wellness Calls within a week
  13. Three Kudos within a month
  14. All 2016 ESR completed
  15. All PM within SLA
  16. 100% client retention within a month
  17. Renewal Certification complete
  18. All Discrep Cases within SLA
  19. No missing ESR information
  20. All January renewals received
  21. No pending Connection Trainings
  22. No Credit Requests within a month
  23. No open cases pending action from you
  24. No Service Firsts within a month