7 WellnessCallswithin aweekNoHROerrorsNoEligibilityViolationsNo openDiscrepCasesAllJanuaryrenewalsreceivedNo opencasespendingaction fromyouNofeedsin PGR14WellnessCalls withina weekNo CreditRequestswithin amonthNoEscalationswithin amonthAllOnboardingCases up todateAll PMwithinSLANo missingESRinformationAllDecemberrenewalsreceivedAllRenewalSchedulersup to date100% clientretentionwithin amonthAll DiscrepCaseswithin SLANo HROwarningsNo ServiceFirstswithin amonthAll 2016ESRcompletedRenewalCertificationcomplete100%TrainingattendanceNo pendingConnectionTrainingsThreeKudoswithin amonth7 WellnessCallswithin aweekNoHROerrorsNoEligibilityViolationsNo openDiscrepCasesAllJanuaryrenewalsreceivedNo opencasespendingaction fromyouNofeedsin PGR14WellnessCalls withina weekNo CreditRequestswithin amonthNoEscalationswithin amonthAllOnboardingCases up todateAll PMwithinSLANo missingESRinformationAllDecemberrenewalsreceivedAllRenewalSchedulersup to date100% clientretentionwithin amonthAll DiscrepCaseswithin SLANo HROwarningsNo ServiceFirstswithin amonthAll 2016ESRcompletedRenewalCertificationcomplete100%TrainingattendanceNo pendingConnectionTrainingsThreeKudoswithin amonth

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 7 Wellness Calls within a week
  2. No HRO errors
  3. No Eligibility Violations
  4. No open Discrep Cases
  5. All January renewals received
  6. No open cases pending action from you
  7. No feeds in PGR
  8. 14 Wellness Calls within a week
  9. No Credit Requests within a month
  10. No Escalations within a month
  11. All Onboarding Cases up to date
  12. All PM within SLA
  13. No missing ESR information
  14. All December renewals received
  15. All Renewal Schedulers up to date
  16. 100% client retention within a month
  17. All Discrep Cases within SLA
  18. No HRO warnings
  19. No Service Firsts within a month
  20. All 2016 ESR completed
  21. Renewal Certification complete
  22. 100% Training attendance
  23. No pending Connection Trainings
  24. Three Kudos within a month