NoHROerrors14WellnessCalls withina week7 WellnessCallswithin aweekAllJanuaryrenewalsreceivedNo HROwarningsAll 2016ESRcompletedAllRenewalSchedulersup to dateNo openDiscrepCasesAllDecemberrenewalsreceivedNo CreditRequestswithin amonthRenewalCertificationcompleteAll PMwithinSLAAllOnboardingCases up todateNoEscalationswithin amonthThreeKudoswithin amonth100% clientretentionwithin amonthNofeedsin PGRNoEligibilityViolationsNo opencasespendingaction fromyouNo pendingConnectionTrainingsAll DiscrepCaseswithin SLA100%TrainingattendanceNo ServiceFirstswithin amonthNo missingESRinformationNoHROerrors14WellnessCalls withina week7 WellnessCallswithin aweekAllJanuaryrenewalsreceivedNo HROwarningsAll 2016ESRcompletedAllRenewalSchedulersup to dateNo openDiscrepCasesAllDecemberrenewalsreceivedNo CreditRequestswithin amonthRenewalCertificationcompleteAll PMwithinSLAAllOnboardingCases up todateNoEscalationswithin amonthThreeKudoswithin amonth100% clientretentionwithin amonthNofeedsin PGRNoEligibilityViolationsNo opencasespendingaction fromyouNo pendingConnectionTrainingsAll DiscrepCaseswithin SLA100%TrainingattendanceNo ServiceFirstswithin amonthNo missingESRinformation

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No HRO errors
  2. 14 Wellness Calls within a week
  3. 7 Wellness Calls within a week
  4. All January renewals received
  5. No HRO warnings
  6. All 2016 ESR completed
  7. All Renewal Schedulers up to date
  8. No open Discrep Cases
  9. All December renewals received
  10. No Credit Requests within a month
  11. Renewal Certification complete
  12. All PM within SLA
  13. All Onboarding Cases up to date
  14. No Escalations within a month
  15. Three Kudos within a month
  16. 100% client retention within a month
  17. No feeds in PGR
  18. No Eligibility Violations
  19. No open cases pending action from you
  20. No pending Connection Trainings
  21. All Discrep Cases within SLA
  22. 100% Training attendance
  23. No Service Firsts within a month
  24. No missing ESR information