All PMwithinSLA100% clientretentionwithin amonthThreeKudoswithin amonth7 WellnessCallswithin aweekNoHROerrorsAllOnboardingCases up todateNo missingESRinformationNo CreditRequestswithin amonth14WellnessCalls withina weekNo HROwarningsAllJanuaryrenewalsreceivedNo pendingConnectionTrainingsNo opencasespendingaction fromyouNoEscalationswithin amonthNofeedsin PGRNo ServiceFirstswithin amonthAll 2016ESRcompleted100%TrainingattendanceAllDecemberrenewalsreceivedNoEligibilityViolationsAll DiscrepCaseswithin SLANo openDiscrepCasesRenewalCertificationcompleteAllRenewalSchedulersup to dateAll PMwithinSLA100% clientretentionwithin amonthThreeKudoswithin amonth7 WellnessCallswithin aweekNoHROerrorsAllOnboardingCases up todateNo missingESRinformationNo CreditRequestswithin amonth14WellnessCalls withina weekNo HROwarningsAllJanuaryrenewalsreceivedNo pendingConnectionTrainingsNo opencasespendingaction fromyouNoEscalationswithin amonthNofeedsin PGRNo ServiceFirstswithin amonthAll 2016ESRcompleted100%TrainingattendanceAllDecemberrenewalsreceivedNoEligibilityViolationsAll DiscrepCaseswithin SLANo openDiscrepCasesRenewalCertificationcompleteAllRenewalSchedulersup to date

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. All PM within SLA
  2. 100% client retention within a month
  3. Three Kudos within a month
  4. 7 Wellness Calls within a week
  5. No HRO errors
  6. All Onboarding Cases up to date
  7. No missing ESR information
  8. No Credit Requests within a month
  9. 14 Wellness Calls within a week
  10. No HRO warnings
  11. All January renewals received
  12. No pending Connection Trainings
  13. No open cases pending action from you
  14. No Escalations within a month
  15. No feeds in PGR
  16. No Service Firsts within a month
  17. All 2016 ESR completed
  18. 100% Training attendance
  19. All December renewals received
  20. No Eligibility Violations
  21. All Discrep Cases within SLA
  22. No open Discrep Cases
  23. Renewal Certification complete
  24. All Renewal Schedulers up to date