7 WellnessCallswithin aweekAllOnboardingCases up todateAllRenewalSchedulersup to dateNo openDiscrepCasesNoHROerrorsAll DiscrepCaseswithin SLANo CreditRequestswithin amonth14WellnessCalls withina weekAll PMwithinSLAAllDecemberrenewalsreceivedThreeKudoswithin amonth100%TrainingattendanceNo HROwarningsRenewalCertificationcompleteNoEscalationswithin amonthNo pendingConnectionTrainingsNo missingESRinformationNoEligibilityViolations100% clientretentionwithin amonthNofeedsin PGRAllJanuaryrenewalsreceivedAll 2016ESRcompletedNo opencasespendingaction fromyouNo ServiceFirstswithin amonth7 WellnessCallswithin aweekAllOnboardingCases up todateAllRenewalSchedulersup to dateNo openDiscrepCasesNoHROerrorsAll DiscrepCaseswithin SLANo CreditRequestswithin amonth14WellnessCalls withina weekAll PMwithinSLAAllDecemberrenewalsreceivedThreeKudoswithin amonth100%TrainingattendanceNo HROwarningsRenewalCertificationcompleteNoEscalationswithin amonthNo pendingConnectionTrainingsNo missingESRinformationNoEligibilityViolations100% clientretentionwithin amonthNofeedsin PGRAllJanuaryrenewalsreceivedAll 2016ESRcompletedNo opencasespendingaction fromyouNo ServiceFirstswithin amonth

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 7 Wellness Calls within a week
  2. All Onboarding Cases up to date
  3. All Renewal Schedulers up to date
  4. No open Discrep Cases
  5. No HRO errors
  6. All Discrep Cases within SLA
  7. No Credit Requests within a month
  8. 14 Wellness Calls within a week
  9. All PM within SLA
  10. All December renewals received
  11. Three Kudos within a month
  12. 100% Training attendance
  13. No HRO warnings
  14. Renewal Certification complete
  15. No Escalations within a month
  16. No pending Connection Trainings
  17. No missing ESR information
  18. No Eligibility Violations
  19. 100% client retention within a month
  20. No feeds in PGR
  21. All January renewals received
  22. All 2016 ESR completed
  23. No open cases pending action from you
  24. No Service Firsts within a month