All DiscrepCaseswithin SLA14WellnessCalls withina weekNo opencasespendingaction fromyouRenewalCertificationcomplete100% clientretentionwithin amonthThreeKudoswithin amonthNo CreditRequestswithin amonth100%TrainingattendanceNoEligibilityViolationsAllOnboardingCases up todateAll PMwithinSLANo pendingConnectionTrainingsNofeedsin PGR7 WellnessCallswithin aweekNo ServiceFirstswithin amonthAllJanuaryrenewalsreceivedNo HROwarningsNo openDiscrepCasesNoHROerrorsAllDecemberrenewalsreceivedAll 2016ESRcompletedAllRenewalSchedulersup to dateNoEscalationswithin amonthNo missingESRinformationAll DiscrepCaseswithin SLA14WellnessCalls withina weekNo opencasespendingaction fromyouRenewalCertificationcomplete100% clientretentionwithin amonthThreeKudoswithin amonthNo CreditRequestswithin amonth100%TrainingattendanceNoEligibilityViolationsAllOnboardingCases up todateAll PMwithinSLANo pendingConnectionTrainingsNofeedsin PGR7 WellnessCallswithin aweekNo ServiceFirstswithin amonthAllJanuaryrenewalsreceivedNo HROwarningsNo openDiscrepCasesNoHROerrorsAllDecemberrenewalsreceivedAll 2016ESRcompletedAllRenewalSchedulersup to dateNoEscalationswithin amonthNo missingESRinformation

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. All Discrep Cases within SLA
  2. 14 Wellness Calls within a week
  3. No open cases pending action from you
  4. Renewal Certification complete
  5. 100% client retention within a month
  6. Three Kudos within a month
  7. No Credit Requests within a month
  8. 100% Training attendance
  9. No Eligibility Violations
  10. All Onboarding Cases up to date
  11. All PM within SLA
  12. No pending Connection Trainings
  13. No feeds in PGR
  14. 7 Wellness Calls within a week
  15. No Service Firsts within a month
  16. All January renewals received
  17. No HRO warnings
  18. No open Discrep Cases
  19. No HRO errors
  20. All December renewals received
  21. All 2016 ESR completed
  22. All Renewal Schedulers up to date
  23. No Escalations within a month
  24. No missing ESR information