No CreditRequestswithin amonthAllRenewalSchedulersup to dateThreeKudoswithin amonthNo missingESRinformationAll PMwithinSLAAll DiscrepCaseswithin SLAAll 2016ESRcompletedNo opencasespendingaction fromyouNoEscalationswithin amonthRenewalCertificationcompleteAllOnboardingCases up todateAllJanuaryrenewalsreceivedNo pendingConnectionTrainings14WellnessCalls withina weekNo openDiscrepCasesNo HROwarningsNo ServiceFirstswithin amonthNofeedsin PGRAllDecemberrenewalsreceived7 WellnessCallswithin aweekNoHROerrors100% clientretentionwithin amonth100%TrainingattendanceNoEligibilityViolationsNo CreditRequestswithin amonthAllRenewalSchedulersup to dateThreeKudoswithin amonthNo missingESRinformationAll PMwithinSLAAll DiscrepCaseswithin SLAAll 2016ESRcompletedNo opencasespendingaction fromyouNoEscalationswithin amonthRenewalCertificationcompleteAllOnboardingCases up todateAllJanuaryrenewalsreceivedNo pendingConnectionTrainings14WellnessCalls withina weekNo openDiscrepCasesNo HROwarningsNo ServiceFirstswithin amonthNofeedsin PGRAllDecemberrenewalsreceived7 WellnessCallswithin aweekNoHROerrors100% clientretentionwithin amonth100%TrainingattendanceNoEligibilityViolations

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Credit Requests within a month
  2. All Renewal Schedulers up to date
  3. Three Kudos within a month
  4. No missing ESR information
  5. All PM within SLA
  6. All Discrep Cases within SLA
  7. All 2016 ESR completed
  8. No open cases pending action from you
  9. No Escalations within a month
  10. Renewal Certification complete
  11. All Onboarding Cases up to date
  12. All January renewals received
  13. No pending Connection Trainings
  14. 14 Wellness Calls within a week
  15. No open Discrep Cases
  16. No HRO warnings
  17. No Service Firsts within a month
  18. No feeds in PGR
  19. All December renewals received
  20. 7 Wellness Calls within a week
  21. No HRO errors
  22. 100% client retention within a month
  23. 100% Training attendance
  24. No Eligibility Violations