NoEligibilityViolations7 WellnessCallswithin aweekAllJanuaryrenewalsreceivedAll 2016ESRcompletedRenewalCertificationcompleteNoHROerrors14WellnessCalls withina weekAll PMwithinSLAAllOnboardingCases up todate100% clientretentionwithin amonthAll DiscrepCaseswithin SLAAllDecemberrenewalsreceivedThreeKudoswithin amonthNo pendingConnectionTrainingsNo CreditRequestswithin amonthNofeedsin PGRNo HROwarnings100%TrainingattendanceNo opencasespendingaction fromyouNo missingESRinformationNoEscalationswithin amonthNo ServiceFirstswithin amonthNo openDiscrepCasesAllRenewalSchedulersup to dateNoEligibilityViolations7 WellnessCallswithin aweekAllJanuaryrenewalsreceivedAll 2016ESRcompletedRenewalCertificationcompleteNoHROerrors14WellnessCalls withina weekAll PMwithinSLAAllOnboardingCases up todate100% clientretentionwithin amonthAll DiscrepCaseswithin SLAAllDecemberrenewalsreceivedThreeKudoswithin amonthNo pendingConnectionTrainingsNo CreditRequestswithin amonthNofeedsin PGRNo HROwarnings100%TrainingattendanceNo opencasespendingaction fromyouNo missingESRinformationNoEscalationswithin amonthNo ServiceFirstswithin amonthNo openDiscrepCasesAllRenewalSchedulersup to date

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Eligibility Violations
  2. 7 Wellness Calls within a week
  3. All January renewals received
  4. All 2016 ESR completed
  5. Renewal Certification complete
  6. No HRO errors
  7. 14 Wellness Calls within a week
  8. All PM within SLA
  9. All Onboarding Cases up to date
  10. 100% client retention within a month
  11. All Discrep Cases within SLA
  12. All December renewals received
  13. Three Kudos within a month
  14. No pending Connection Trainings
  15. No Credit Requests within a month
  16. No feeds in PGR
  17. No HRO warnings
  18. 100% Training attendance
  19. No open cases pending action from you
  20. No missing ESR information
  21. No Escalations within a month
  22. No Service Firsts within a month
  23. No open Discrep Cases
  24. All Renewal Schedulers up to date