Paraphrasedwhat wassaidAsked aclarifyingquestionUsedneutraltone andexpressionLeanedin whilelisteningSummarizedtheconversationGavespeakerfullattentionDidn'tinterruptValidatedsomeone'sfeelingsNoddedwhilelisteningUsedencouragingsounds (e.g.,'Mmm-hmm','I see')Used thespeaker'snameShowedempathyReflected afeeling back(e.g., 'Yousoundfrustrated')AllowedsilencewithoutinterruptingSaid 'Thatmakessense'Maintainedfocus for fullconversationDid notgiveadviceright awaySmiled orgaveaffirminggesturesListenedwithoutproblem-solvingMadeeyecontactSaid 'Tellme moreabout that'RespondedwithcuriosityStayed offphone ordistractionsUsedopenbodylanguageParaphrasedwhat wassaidAsked aclarifyingquestionUsedneutraltone andexpressionLeanedin whilelisteningSummarizedtheconversationGavespeakerfullattentionDidn'tinterruptValidatedsomeone'sfeelingsNoddedwhilelisteningUsedencouragingsounds (e.g.,'Mmm-hmm','I see')Used thespeaker'snameShowedempathyReflected afeeling back(e.g., 'Yousoundfrustrated')AllowedsilencewithoutinterruptingSaid 'Thatmakessense'Maintainedfocus for fullconversationDid notgiveadviceright awaySmiled orgaveaffirminggesturesListenedwithoutproblem-solvingMadeeyecontactSaid 'Tellme moreabout that'RespondedwithcuriosityStayed offphone ordistractionsUsedopenbodylanguage

Active Listening - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Paraphrased what was said
  2. Asked a clarifying question
  3. Used neutral tone and expression
  4. Leaned in while listening
  5. Summarized the conversation
  6. Gave speaker full attention
  7. Didn't interrupt
  8. Validated someone's feelings
  9. Nodded while listening
  10. Used encouraging sounds (e.g., 'Mmm-hmm', 'I see')
  11. Used the speaker's name
  12. Showed empathy
  13. Reflected a feeling back (e.g., 'You sound frustrated')
  14. Allowed silence without interrupting
  15. Said 'That makes sense'
  16. Maintained focus for full conversation
  17. Did not give advice right away
  18. Smiled or gave affirming gestures
  19. Listened without problem-solving
  20. Made eye contact
  21. Said 'Tell me more about that'
  22. Responded with curiosity
  23. Stayed off phone or distractions
  24. Used open body language