Paraphrasedwhat wassaidUsedneutraltone andexpressionDid notgiveadviceright awaySaid 'Tellme moreabout that'MadeeyecontactUsed thespeaker'snameSmiled orgaveaffirminggesturesUsedopenbodylanguageMaintainedfocus for fullconversationStayed offphone ordistractionsSummarizedtheconversationReflected afeeling back(e.g., 'Yousoundfrustrated')Validatedsomeone'sfeelingsAsked aclarifyingquestionRespondedwithcuriosityDidn'tinterruptAllowedsilencewithoutinterruptingListenedwithoutproblem-solvingNoddedwhilelisteningLeanedin whilelisteningSaid 'Thatmakessense'Usedencouragingsounds (e.g.,'Mmm-hmm','I see')GavespeakerfullattentionShowedempathyParaphrasedwhat wassaidUsedneutraltone andexpressionDid notgiveadviceright awaySaid 'Tellme moreabout that'MadeeyecontactUsed thespeaker'snameSmiled orgaveaffirminggesturesUsedopenbodylanguageMaintainedfocus for fullconversationStayed offphone ordistractionsSummarizedtheconversationReflected afeeling back(e.g., 'Yousoundfrustrated')Validatedsomeone'sfeelingsAsked aclarifyingquestionRespondedwithcuriosityDidn'tinterruptAllowedsilencewithoutinterruptingListenedwithoutproblem-solvingNoddedwhilelisteningLeanedin whilelisteningSaid 'Thatmakessense'Usedencouragingsounds (e.g.,'Mmm-hmm','I see')GavespeakerfullattentionShowedempathy

Active Listening - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Paraphrased what was said
  2. Used neutral tone and expression
  3. Did not give advice right away
  4. Said 'Tell me more about that'
  5. Made eye contact
  6. Used the speaker's name
  7. Smiled or gave affirming gestures
  8. Used open body language
  9. Maintained focus for full conversation
  10. Stayed off phone or distractions
  11. Summarized the conversation
  12. Reflected a feeling back (e.g., 'You sound frustrated')
  13. Validated someone's feelings
  14. Asked a clarifying question
  15. Responded with curiosity
  16. Didn't interrupt
  17. Allowed silence without interrupting
  18. Listened without problem-solving
  19. Nodded while listening
  20. Leaned in while listening
  21. Said 'That makes sense'
  22. Used encouraging sounds (e.g., 'Mmm-hmm', 'I see')
  23. Gave speaker full attention
  24. Showed empathy