Said 'Thatmakessense'RespondedwithcuriosityMadeeyecontactValidatedsomeone'sfeelingsListenedwithoutproblem-solvingMaintainedfocus for fullconversationUsedopenbodylanguageGavespeakerfullattentionDid notgiveadviceright awayDidn'tinterruptReflected afeeling back(e.g., 'Yousoundfrustrated')Paraphrasedwhat wassaidUsedneutraltone andexpressionStayed offphone ordistractionsSummarizedtheconversationNoddedwhilelisteningShowedempathySaid 'Tellme moreabout that'Used thespeaker'snameUsedencouragingsounds (e.g.,'Mmm-hmm','I see')Leanedin whilelisteningAllowedsilencewithoutinterruptingAsked aclarifyingquestionSmiled orgaveaffirminggesturesSaid 'Thatmakessense'RespondedwithcuriosityMadeeyecontactValidatedsomeone'sfeelingsListenedwithoutproblem-solvingMaintainedfocus for fullconversationUsedopenbodylanguageGavespeakerfullattentionDid notgiveadviceright awayDidn'tinterruptReflected afeeling back(e.g., 'Yousoundfrustrated')Paraphrasedwhat wassaidUsedneutraltone andexpressionStayed offphone ordistractionsSummarizedtheconversationNoddedwhilelisteningShowedempathySaid 'Tellme moreabout that'Used thespeaker'snameUsedencouragingsounds (e.g.,'Mmm-hmm','I see')Leanedin whilelisteningAllowedsilencewithoutinterruptingAsked aclarifyingquestionSmiled orgaveaffirminggestures

Active Listening - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said 'That makes sense'
  2. Responded with curiosity
  3. Made eye contact
  4. Validated someone's feelings
  5. Listened without problem-solving
  6. Maintained focus for full conversation
  7. Used open body language
  8. Gave speaker full attention
  9. Did not give advice right away
  10. Didn't interrupt
  11. Reflected a feeling back (e.g., 'You sound frustrated')
  12. Paraphrased what was said
  13. Used neutral tone and expression
  14. Stayed off phone or distractions
  15. Summarized the conversation
  16. Nodded while listening
  17. Showed empathy
  18. Said 'Tell me more about that'
  19. Used the speaker's name
  20. Used encouraging sounds (e.g., 'Mmm-hmm', 'I see')
  21. Leaned in while listening
  22. Allowed silence without interrupting
  23. Asked a clarifying question
  24. Smiled or gave affirming gestures