You have to repeat file/contact number multiple times Someone else joins the call Unknown/No name AR Submits an additional claim “Are you a robot/AI?” ABA/Do not handle PC provides an alt email that isn’t the original one given PC submits a claim with INJ’s name PC answers “unsure” for most/all questions A city isn’t listed in the dropdown PC does not know their timezone Ask one question and it goes to the att question PC is using the bathroom You have to use a back up form Call is answered after it goes to VM Need to send an email to the leads PC asks personal info “Can you text the file number?” PC has to grab a pen Transfer to a CM Inbound call interrupts your AR dial Script error happens “Leave a message for [silence]” Address does not generate Call history has multiple requests for a callback PC asks you to hold and never returns Funny or outside of normal VM Wants to do multiple claims for same case type “I don’t even know if I qualify…” You have to repeat file/contact number multiple times Someone else joins the call Unknown/No name AR Submits an additional claim “Are you a robot/AI?” ABA/Do not handle PC provides an alt email that isn’t the original one given PC submits a claim with INJ’s name PC answers “unsure” for most/all questions A city isn’t listed in the dropdown PC does not know their timezone Ask one question and it goes to the att question PC is using the bathroom You have to use a back up form Call is answered after it goes to VM Need to send an email to the leads PC asks personal info “Can you text the file number?” PC has to grab a pen Transfer to a CM Inbound call interrupts your AR dial Script error happens “Leave a message for [silence]” Address does not generate Call history has multiple requests for a callback PC asks you to hold and never returns Funny or outside of normal VM Wants to do multiple claims for same case type “I don’t even know if I qualify…”
(Print)
You have to repeat file/contact number multiple times
Someone else joins the call
Unknown/No name AR
Submits an additional claim
“Are you a robot/AI?”
ABA/Do not handle
PC provides an alt email that isn’t the original one given
PC submits a claim with INJ’s name
PC answers “unsure” for most/all questions
A city isn’t listed in the dropdown
PC does not know their timezone
Ask one question and it goes to the att question
PC is using the bathroom
You have to use a back up form
Call is answered after it goes to VM
Need to send an email to the leads
PC asks personal info
“Can you text the file number?”
PC has to grab a pen
Transfer to a CM
Inbound call interrupts your AR dial
Script error happens
“Leave a message for [silence]”
Address does not generate
Call history has multiple requests for a callback
PC asks you to hold and never returns
Funny or outside of normal VM
Wants to do multiple claims for same case type
“I don’t even know if I qualify…”
