Transferto a CMAsk onequestion andit goes to theatt questionSomeoneelse joinsthe callPCsubmits aclaim withINJ’s nameSubmitsanadditionalclaimYou haveto use aback upformA city isn’tlisted inthedropdownYou have torepeatfile/contactnumbermultiple timesPC asksyou to holdand neverreturnsABA/Donothandle“Can youtext thefilenumber?”Call historyhas multiplerequests fora callbackPC askspersonalinfo“Are youarobot/AI?”Call isansweredafter itgoes to VMAddressdoes notgeneratePC answers“unsure” formost/allquestionsNeed tosend anemail tothe leadsScripterrorhappensPC hasto graba penPC providesan alt emailthat isn’t theoriginal onegivenFunny oroutside ofnormalVMPC isusing thebathroom“I don’tevenknow if Iqualify…”“Leave amessagefor[silence]”Unknown/Noname ARWants to domultipleclaims forsame casetypePC doesnot knowtheirtimezoneInbound callinterruptsyour AR dialTransferto a CMAsk onequestion andit goes to theatt questionSomeoneelse joinsthe callPCsubmits aclaim withINJ’s nameSubmitsanadditionalclaimYou haveto use aback upformA city isn’tlisted inthedropdownYou have torepeatfile/contactnumbermultiple timesPC asksyou to holdand neverreturnsABA/Donothandle“Can youtext thefilenumber?”Call historyhas multiplerequests fora callbackPC askspersonalinfo“Are youarobot/AI?”Call isansweredafter itgoes to VMAddressdoes notgeneratePC answers“unsure” formost/allquestionsNeed tosend anemail tothe leadsScripterrorhappensPC hasto graba penPC providesan alt emailthat isn’t theoriginal onegivenFunny oroutside ofnormalVMPC isusing thebathroom“I don’tevenknow if Iqualify…”“Leave amessagefor[silence]”Unknown/Noname ARWants to domultipleclaims forsame casetypePC doesnot knowtheirtimezoneInbound callinterruptsyour AR dial

Caller Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to a CM
  2. Ask one question and it goes to the att question
  3. Someone else joins the call
  4. PC submits a claim with INJ’s name
  5. Submits an additional claim
  6. You have to use a back up form
  7. A city isn’t listed in the dropdown
  8. You have to repeat file/contact number multiple times
  9. PC asks you to hold and never returns
  10. ABA/Do not handle
  11. “Can you text the file number?”
  12. Call history has multiple requests for a callback
  13. PC asks personal info
  14. “Are you a robot/AI?”
  15. Call is answered after it goes to VM
  16. Address does not generate
  17. PC answers “unsure” for most/all questions
  18. Need to send an email to the leads
  19. Script error happens
  20. PC has to grab a pen
  21. PC provides an alt email that isn’t the original one given
  22. Funny or outside of normal VM
  23. PC is using the bathroom
  24. “I don’t even know if I qualify…”
  25. “Leave a message for [silence]”
  26. Unknown/No name AR
  27. Wants to do multiple claims for same case type
  28. PC does not know their timezone
  29. Inbound call interrupts your AR dial