MakeCustomerHappyPositiveConfidenceFPR (FirstPointResolution)TakingResponsibilityReliableCompassionIntegrityAttentivenessInteractiveCommitmentMalaysiaGreetingsEmpathyClearcommunicationskillsAdaptabilityCustomerSatisfactionReceivedcomplimentQualityPatienceEffectiveListeningFriendlyAttitudeProductKnowledgeExcellentCustomerServiceCustomerCareCreativity andresourcefulnessRelationshipsSympathyTeamworkSmileEmotionalintelligenceSelf-ControlSmilePerformanceMakeCustomerHappyPositiveConfidenceFPR (FirstPointResolution)TakingResponsibilityReliableCompassionIntegrityAttentivenessInteractiveCommitmentMalaysiaGreetingsEmpathyClearcommunicationskillsAdaptabilityCustomerSatisfactionReceivedcomplimentQualityPatienceEffectiveListeningFriendlyAttitudeProductKnowledgeExcellentCustomerServiceCustomerCareCreativity andresourcefulnessRelationshipsSympathyTeamworkSmileEmotionalintelligenceSelf-ControlSmilePerformance

Customer Service from the Heart - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make Customer Happy
  2. Positive
  3. Confidence
  4. FPR (First Point Resolution)
  5. Taking Responsibility
  6. Reliable
  7. Compassion
  8. Integrity
  9. Attentiveness
  10. Interactive
  11. Commitment
  12. Malaysia Greetings
  13. Empathy
  14. Clear communication skills
  15. Adaptability
  16. Customer Satisfaction
  17. Received compliment
  18. Quality
  19. Patience
  20. Effective Listening
  21. Friendly Attitude
  22. Product Knowledge
  23. Excellent Customer Service
  24. Customer Care
  25. Creativity and resourcefulness
  26. Relationships
  27. Sympathy
  28. Teamwork
  29. Smile
  30. Emotional intelligence
  31. Self-Control
  32. Smile
  33. Performance