IntegrityCreativity andresourcefulnessMalaysiaGreetingsEffectiveListeningCompassionAttentivenessFPR (FirstPointResolution)SmileCommitmentAdaptabilityCustomerCareReceivedcomplimentPatienceFriendlyAttitudeQualitySmileEmpathyTeamworkPerformanceInteractivePositiveClearcommunicationskillsExcellentCustomerServiceRelationshipsMakeCustomerHappyTakingResponsibilitySelf-ControlReliableSympathyConfidenceEmotionalintelligenceProductKnowledgeCustomerSatisfactionIntegrityCreativity andresourcefulnessMalaysiaGreetingsEffectiveListeningCompassionAttentivenessFPR (FirstPointResolution)SmileCommitmentAdaptabilityCustomerCareReceivedcomplimentPatienceFriendlyAttitudeQualitySmileEmpathyTeamworkPerformanceInteractivePositiveClearcommunicationskillsExcellentCustomerServiceRelationshipsMakeCustomerHappyTakingResponsibilitySelf-ControlReliableSympathyConfidenceEmotionalintelligenceProductKnowledgeCustomerSatisfaction

Customer Service from the Heart - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Integrity
  2. Creativity and resourcefulness
  3. Malaysia Greetings
  4. Effective Listening
  5. Compassion
  6. Attentiveness
  7. FPR (First Point Resolution)
  8. Smile
  9. Commitment
  10. Adaptability
  11. Customer Care
  12. Received compliment
  13. Patience
  14. Friendly Attitude
  15. Quality
  16. Smile
  17. Empathy
  18. Teamwork
  19. Performance
  20. Interactive
  21. Positive
  22. Clear communication skills
  23. Excellent Customer Service
  24. Relationships
  25. Make Customer Happy
  26. Taking Responsibility
  27. Self-Control
  28. Reliable
  29. Sympathy
  30. Confidence
  31. Emotional intelligence
  32. Product Knowledge
  33. Customer Satisfaction