SympathySmileEmpathySmileTakingResponsibilityAttentivenessExcellentCustomerServiceEffectiveListeningMalaysiaGreetingsCommitmentRelationshipsAdaptabilityProductKnowledgeQualityInteractiveTeamworkPositiveReliablePatiencePerformanceSelf-ControlConfidenceReceivedcomplimentCustomerSatisfactionFriendlyAttitudeMakeCustomerHappyFPR (FirstPointResolution)ClearcommunicationskillsCreativity andresourcefulnessCustomerCareIntegrityCompassionEmotionalintelligenceSympathySmileEmpathySmileTakingResponsibilityAttentivenessExcellentCustomerServiceEffectiveListeningMalaysiaGreetingsCommitmentRelationshipsAdaptabilityProductKnowledgeQualityInteractiveTeamworkPositiveReliablePatiencePerformanceSelf-ControlConfidenceReceivedcomplimentCustomerSatisfactionFriendlyAttitudeMakeCustomerHappyFPR (FirstPointResolution)ClearcommunicationskillsCreativity andresourcefulnessCustomerCareIntegrityCompassionEmotionalintelligence

Customer Service from the Heart - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sympathy
  2. Smile
  3. Empathy
  4. Smile
  5. Taking Responsibility
  6. Attentiveness
  7. Excellent Customer Service
  8. Effective Listening
  9. Malaysia Greetings
  10. Commitment
  11. Relationships
  12. Adaptability
  13. Product Knowledge
  14. Quality
  15. Interactive
  16. Teamwork
  17. Positive
  18. Reliable
  19. Patience
  20. Performance
  21. Self-Control
  22. Confidence
  23. Received compliment
  24. Customer Satisfaction
  25. Friendly Attitude
  26. Make Customer Happy
  27. FPR (First Point Resolution)
  28. Clear communication skills
  29. Creativity and resourcefulness
  30. Customer Care
  31. Integrity
  32. Compassion
  33. Emotional intelligence