Handled 100 calls for the Week No transfer call for the week No Overbreak No Tardiness for the Week No Clean Desk Escalation Attended Power Hour No absences for the week Below 15 minutes AHT for the Day No exceeded Training for more than 30 minutes With 95% Knowledge Mastery Rate 100% Utilization Rate for the Week 100% QA Pass rate for the Week No Linecrossing Improved metric vs. last week 5 calls in a row with no wrap up No system issue report No Overlunch 100% CSAT for the Week No overcoaching No SV Ticket created for the whole week Handled 100 calls for the Week No transfer call for the week No Overbreak No Tardiness for the Week No Clean Desk Escalation Attended Power Hour No absences for the week Below 15 minutes AHT for the Day No exceeded Training for more than 30 minutes With 95% Knowledge Mastery Rate 100% Utilization Rate for the Week 100% QA Pass rate for the Week No Linecrossing Improved metric vs. last week 5 calls in a row with no wrap up No system issue report No Overlunch 100% CSAT for the Week No overcoaching No SV Ticket created for the whole week
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Handled 100 calls for the Week
No transfer call for the week
No Overbreak
No Tardiness for the Week
No Clean Desk Escalation
Attended Power Hour
No absences for the week
Below 15 minutes AHT for the Day
No exceeded Training for more than 30 minutes
With 95% Knowledge Mastery Rate
100% Utilization Rate for the Week
100% QA Pass rate for the Week
No Linecrossing
Improved metric vs. last week
5 calls in a row with no wrap up
No system issue report
No Overlunch
100% CSAT for the Week
No overcoaching
No SV Ticket created for the whole week