No SV Ticketcreated forthe wholeweekBelow 15minutesAHT forthe DayWith 95%KnowledgeMasteryRate100%CSAT forthe Week NoexceededTraining formore than30 minutesAttendedPowerHourNoTardinessfor theWeekNoabsencesfor theweekNosystemissuereportHandled100 callsfor theWeek100%UtilizationRate forthe WeekNo CleanDeskEscalationNoovercoaching5 calls ina row withno wrapup NoOverbreakNoOverlunchImprovedmetric vs.last weekNoLinecrossingNotransfercall for theweek100% QAPass ratefor theWeekNo SV Ticketcreated forthe wholeweekBelow 15minutesAHT forthe DayWith 95%KnowledgeMasteryRate100%CSAT forthe Week NoexceededTraining formore than30 minutesAttendedPowerHourNoTardinessfor theWeekNoabsencesfor theweekNosystemissuereportHandled100 callsfor theWeek100%UtilizationRate forthe WeekNo CleanDeskEscalationNoovercoaching5 calls ina row withno wrapup NoOverbreakNoOverlunchImprovedmetric vs.last weekNoLinecrossingNotransfercall for theweek100% QAPass ratefor theWeek

JULY BINGO BLAST - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No SV Ticket created for the whole week
  2. Below 15 minutes AHT for the Day
  3. With 95% Knowledge Mastery Rate
  4. 100% CSAT for the Week
  5. No exceeded Training for more than 30 minutes
  6. Attended Power Hour
  7. No Tardiness for the Week
  8. No absences for the week
  9. No system issue report
  10. Handled 100 calls for the Week
  11. 100% Utilization Rate for the Week
  12. No Clean Desk Escalation
  13. No overcoaching
  14. 5 calls in a row with no wrap up
  15. No Overbreak
  16. No Overlunch
  17. Improved metric vs. last week
  18. No Linecrossing
  19. No transfer call for the week
  20. 100% QA Pass rate for the Week