100% QAPass ratefor theWeekNoovercoachingNoOverlunchNosystemissuereportNoLinecrossingNo SV Ticketcreated forthe wholeweekNoabsencesfor theweekBelow 15minutesAHT forthe DayAttendedPowerHourImprovedmetric vs.last weekHandled100 callsfor theWeek5 calls ina row withno wrapup 100%UtilizationRate forthe WeekWith 95%KnowledgeMasteryRateNo CleanDeskEscalationNotransfercall for theweekNoTardinessfor theWeek100%CSAT forthe Week NoOverbreakNoexceededTraining formore than30 minutes100% QAPass ratefor theWeekNoovercoachingNoOverlunchNosystemissuereportNoLinecrossingNo SV Ticketcreated forthe wholeweekNoabsencesfor theweekBelow 15minutesAHT forthe DayAttendedPowerHourImprovedmetric vs.last weekHandled100 callsfor theWeek5 calls ina row withno wrapup 100%UtilizationRate forthe WeekWith 95%KnowledgeMasteryRateNo CleanDeskEscalationNotransfercall for theweekNoTardinessfor theWeek100%CSAT forthe Week NoOverbreakNoexceededTraining formore than30 minutes

JULY BINGO BLAST - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
  1. 100% QA Pass rate for the Week
  2. No overcoaching
  3. No Overlunch
  4. No system issue report
  5. No Linecrossing
  6. No SV Ticket created for the whole week
  7. No absences for the week
  8. Below 15 minutes AHT for the Day
  9. Attended Power Hour
  10. Improved metric vs. last week
  11. Handled 100 calls for the Week
  12. 5 calls in a row with no wrap up
  13. 100% Utilization Rate for the Week
  14. With 95% Knowledge Mastery Rate
  15. No Clean Desk Escalation
  16. No transfer call for the week
  17. No Tardiness for the Week
  18. 100% CSAT for the Week
  19. No Overbreak
  20. No exceeded Training for more than 30 minutes