Attended Power Hour No Tardiness for the Week Below 15 minutes AHT for the Day No transfer call for the week No Overbreak No Linecrossing 100% Utilization Rate for the Week 5 calls in a row with no wrap up No Clean Desk Escalation With 95% Knowledge Mastery Rate Improved metric vs. last week Handled 100 calls for the Week No exceeded Training for more than 30 minutes No absences for the week No system issue report No Overlunch No overcoaching 100% CSAT for the Week No SV Ticket created for the whole week 100% QA Pass rate for the Week Attended Power Hour No Tardiness for the Week Below 15 minutes AHT for the Day No transfer call for the week No Overbreak No Linecrossing 100% Utilization Rate for the Week 5 calls in a row with no wrap up No Clean Desk Escalation With 95% Knowledge Mastery Rate Improved metric vs. last week Handled 100 calls for the Week No exceeded Training for more than 30 minutes No absences for the week No system issue report No Overlunch No overcoaching 100% CSAT for the Week No SV Ticket created for the whole week 100% QA Pass rate for the Week
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Attended Power Hour
No Tardiness for the Week
Below 15 minutes AHT for the Day
No transfer call for the week
No Overbreak
No Linecrossing
100% Utilization Rate for the Week
5 calls in a row with no wrap up
No Clean Desk Escalation
With 95% Knowledge Mastery Rate
Improved metric vs. last week
Handled 100 calls for the Week
No exceeded Training for more than 30 minutes
No absences for the week
No system issue report
No Overlunch
No overcoaching
100% CSAT for the Week
No SV Ticket created for the whole week
100% QA Pass rate for the Week