100%UtilizationRate forthe WeekNoOverlunch5 calls ina row withno wrapup 100%CSAT forthe Week NoOverbreakNotransfercall for theweekNoexceededTraining formore than30 minutesAttendedPowerHourNo SV Ticketcreated forthe wholeweekNo CleanDeskEscalationWith 95%KnowledgeMasteryRateNoTardinessfor theWeekNoabsencesfor theweek100% QAPass ratefor theWeekHandled100 callsfor theWeekNosystemissuereportNoLinecrossingImprovedmetric vs.last weekNoovercoachingBelow 15minutesAHT forthe Day100%UtilizationRate forthe WeekNoOverlunch5 calls ina row withno wrapup 100%CSAT forthe Week NoOverbreakNotransfercall for theweekNoexceededTraining formore than30 minutesAttendedPowerHourNo SV Ticketcreated forthe wholeweekNo CleanDeskEscalationWith 95%KnowledgeMasteryRateNoTardinessfor theWeekNoabsencesfor theweek100% QAPass ratefor theWeekHandled100 callsfor theWeekNosystemissuereportNoLinecrossingImprovedmetric vs.last weekNoovercoachingBelow 15minutesAHT forthe Day

JULY BINGO BLAST - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Utilization Rate for the Week
  2. No Overlunch
  3. 5 calls in a row with no wrap up
  4. 100% CSAT for the Week
  5. No Overbreak
  6. No transfer call for the week
  7. No exceeded Training for more than 30 minutes
  8. Attended Power Hour
  9. No SV Ticket created for the whole week
  10. No Clean Desk Escalation
  11. With 95% Knowledge Mastery Rate
  12. No Tardiness for the Week
  13. No absences for the week
  14. 100% QA Pass rate for the Week
  15. Handled 100 calls for the Week
  16. No system issue report
  17. No Linecrossing
  18. Improved metric vs. last week
  19. No overcoaching
  20. Below 15 minutes AHT for the Day