330/370AHTPO toldme Imadetheir dayCallNotationEngage/AskQuestionsin Huddle88%AboveAdherenceMake aPOlaughPOnamedSmithUnder50ACWWeb Callhandledw/outtransfer.Senda VIPSubmitan OpXideaPO with yourname or afamilymembersnamePO mademe smileor laughHad aBBQPartyDe-escalatea callLead aHuddleEntered areason inALL NICEexceptionsI madea POlaughPerfectQAEnter ALLexceptionsin NICEPositiveIUL CallCandidCameraPO said “You madethis easy!”CustomerKudo VM330/370AHTPO toldme Imadetheir dayCallNotationEngage/AskQuestionsin Huddle88%AboveAdherenceMake aPOlaughPOnamedSmithUnder50ACWWeb Callhandledw/outtransfer.Senda VIPSubmitan OpXideaPO with yourname or afamilymembersnamePO mademe smileor laughHad aBBQPartyDe-escalatea callLead aHuddleEntered areason inALL NICEexceptionsI madea POlaughPerfectQAEnter ALLexceptionsin NICEPositiveIUL CallCandidCameraPO said “You madethis easy!”CustomerKudo VM

Mutual Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 330/370 AHT
  2. PO told me I made their day
  3. Call Notation
  4. Engage/Ask Questions in Huddle
  5. 88% Above Adherence
  6. Make a PO laugh
  7. PO named Smith
  8. Under 50 ACW
  9. Web Call handled w/out transfer.
  10. Send a VIP
  11. Submit an OpX idea
  12. PO with your name or a family members name
  13. PO made me smile or laugh
  14. Had a BBQ Party
  15. De-escalate a call
  16. Lead a Huddle
  17. Entered a reason in ALL NICE exceptions
  18. I made a PO laugh
  19. Perfect QA
  20. Enter ALL exceptions in NICE
  21. Positive IUL Call
  22. Candid Camera
  23. PO said “ You made this easy!”
  24. Customer Kudo VM