Acknowledgedreason for callEngagedTM orRBC forassistanceDemonstratedEmpathyGhostCallRecappedthe callCallersnamebeginswith PUsed callersname duringinteractionMadecallerlaughManagedfutureexpectationsUsed callersname duringthe callClientresides inWashingtonLoannumber has3consecutivedigitsGave apersonalexampleClientused yournameHelpedwith Onlineor MobileBankingSentcaller alinkCallersnamebeginswith DThankedcaller fortheirbusinessMentionstakingvacationAskedcaller“How mayI Help”?Waiveda feeSaid“Thank youfor yourpatience”SubmittedaComplaintUsedsolutioncenterOfferedsurveyAcknowledgedreason for callEngagedTM orRBC forassistanceDemonstratedEmpathyGhostCallRecappedthe callCallersnamebeginswith PUsed callersname duringinteractionMadecallerlaughManagedfutureexpectationsUsed callersname duringthe callClientresides inWashingtonLoannumber has3consecutivedigitsGave apersonalexampleClientused yournameHelpedwith Onlineor MobileBankingSentcaller alinkCallersnamebeginswith DThankedcaller fortheirbusinessMentionstakingvacationAskedcaller“How mayI Help”?Waiveda feeSaid“Thank youfor yourpatience”SubmittedaComplaintUsedsolutioncenterOfferedsurvey

Words Matter - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledged reason for call
  2. Engaged TM or RBC for assistance
  3. Demonstrated Empathy
  4. Ghost Call
  5. Recapped the call
  6. Callers name begins with P
  7. Used callers name during interaction
  8. Made caller laugh
  9. Managed future expectations
  10. Used callers name during the call
  11. Client resides in Washington
  12. Loan number has 3 consecutive digits
  13. Gave a personal example
  14. Client used your name
  15. Helped with Online or Mobile Banking
  16. Sent caller a link
  17. Callers name begins with D
  18. Thanked caller for their business
  19. Mentions taking vacation
  20. Asked caller “How may I Help”?
  21. Waived a fee
  22. Said “Thank you for your patience”
  23. Submitted a Complaint
  24. Used solution center
  25. Offered survey