Sentcaller alinkGave apersonalexampleCallersnamebeginswith PAskedcaller“How mayI Help”?MadecallerlaughUsedsolutioncenterLoannumber has3consecutivedigitsUsed callersname duringthe callMentionstakingvacationOfferedsurveyEngagedTM orRBC forassistanceWaiveda feeThankedcaller fortheirbusinessSubmittedaComplaintGhostCallRecappedthe callClientused yournameClientresides inWashingtonManagedfutureexpectationsUsed callersname duringinteractionSaid“Thank youfor yourpatience”Acknowledgedreason for callHelpedwith Onlineor MobileBankingDemonstratedEmpathyCallersnamebeginswith DSentcaller alinkGave apersonalexampleCallersnamebeginswith PAskedcaller“How mayI Help”?MadecallerlaughUsedsolutioncenterLoannumber has3consecutivedigitsUsed callersname duringthe callMentionstakingvacationOfferedsurveyEngagedTM orRBC forassistanceWaiveda feeThankedcaller fortheirbusinessSubmittedaComplaintGhostCallRecappedthe callClientused yournameClientresides inWashingtonManagedfutureexpectationsUsed callersname duringinteractionSaid“Thank youfor yourpatience”Acknowledgedreason for callHelpedwith Onlineor MobileBankingDemonstratedEmpathyCallersnamebeginswith D

Words Matter - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent caller a link
  2. Gave a personal example
  3. Callers name begins with P
  4. Asked caller “How may I Help”?
  5. Made caller laugh
  6. Used solution center
  7. Loan number has 3 consecutive digits
  8. Used callers name during the call
  9. Mentions taking vacation
  10. Offered survey
  11. Engaged TM or RBC for assistance
  12. Waived a fee
  13. Thanked caller for their business
  14. Submitted a Complaint
  15. Ghost Call
  16. Recapped the call
  17. Client used your name
  18. Client resides in Washington
  19. Managed future expectations
  20. Used callers name during interaction
  21. Said “Thank you for your patience”
  22. Acknowledged reason for call
  23. Helped with Online or Mobile Banking
  24. Demonstrated Empathy
  25. Callers name begins with D