Waiveda feeCallersnamebeginswith PUsedsolutioncenterDemonstratedEmpathySentcaller alinkHelpedwith Onlineor MobileBankingGave apersonalexampleAskedcaller“How mayI Help”?MentionstakingvacationClientused yournameUsed callersname duringinteractionCallersnamebeginswith DGhostCallAcknowledgedreason for callLoannumber has3consecutivedigitsMadecallerlaughManagedfutureexpectationsOfferedsurveyClientresides inWashingtonRecappedthe callEngagedTM orRBC forassistanceSaid“Thank youfor yourpatience”Thankedcaller fortheirbusinessUsed callersname duringthe callSubmittedaComplaintWaiveda feeCallersnamebeginswith PUsedsolutioncenterDemonstratedEmpathySentcaller alinkHelpedwith Onlineor MobileBankingGave apersonalexampleAskedcaller“How mayI Help”?MentionstakingvacationClientused yournameUsed callersname duringinteractionCallersnamebeginswith DGhostCallAcknowledgedreason for callLoannumber has3consecutivedigitsMadecallerlaughManagedfutureexpectationsOfferedsurveyClientresides inWashingtonRecappedthe callEngagedTM orRBC forassistanceSaid“Thank youfor yourpatience”Thankedcaller fortheirbusinessUsed callersname duringthe callSubmittedaComplaint

Words Matter - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Waived a fee
  2. Callers name begins with P
  3. Used solution center
  4. Demonstrated Empathy
  5. Sent caller a link
  6. Helped with Online or Mobile Banking
  7. Gave a personal example
  8. Asked caller “How may I Help”?
  9. Mentions taking vacation
  10. Client used your name
  11. Used callers name during interaction
  12. Callers name begins with D
  13. Ghost Call
  14. Acknowledged reason for call
  15. Loan number has 3 consecutive digits
  16. Made caller laugh
  17. Managed future expectations
  18. Offered survey
  19. Client resides in Washington
  20. Recapped the call
  21. Engaged TM or RBC for assistance
  22. Said “Thank you for your patience”
  23. Thanked caller for their business
  24. Used callers name during the call
  25. Submitted a Complaint