MadecallerlaughCallersnamebeginswith DGave apersonalexampleClientused yournameAcknowledgedreason for callGhostCallAskedcaller“How mayI Help”?Waiveda feeThankedcaller fortheirbusinessRecappedthe callSentcaller alinkOfferedsurveyUsedsolutioncenterEngagedTM orRBC forassistanceDemonstratedEmpathyCallersnamebeginswith PSaid“Thank youfor yourpatience”Used callersname duringinteractionLoannumber has3consecutivedigitsSubmittedaComplaintHelpedwith Onlineor MobileBankingManagedfutureexpectationsMentionstakingvacationClientresides inWashingtonUsed callersname duringthe callMadecallerlaughCallersnamebeginswith DGave apersonalexampleClientused yournameAcknowledgedreason for callGhostCallAskedcaller“How mayI Help”?Waiveda feeThankedcaller fortheirbusinessRecappedthe callSentcaller alinkOfferedsurveyUsedsolutioncenterEngagedTM orRBC forassistanceDemonstratedEmpathyCallersnamebeginswith PSaid“Thank youfor yourpatience”Used callersname duringinteractionLoannumber has3consecutivedigitsSubmittedaComplaintHelpedwith Onlineor MobileBankingManagedfutureexpectationsMentionstakingvacationClientresides inWashingtonUsed callersname duringthe call

Words Matter - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made caller laugh
  2. Callers name begins with D
  3. Gave a personal example
  4. Client used your name
  5. Acknowledged reason for call
  6. Ghost Call
  7. Asked caller “How may I Help”?
  8. Waived a fee
  9. Thanked caller for their business
  10. Recapped the call
  11. Sent caller a link
  12. Offered survey
  13. Used solution center
  14. Engaged TM or RBC for assistance
  15. Demonstrated Empathy
  16. Callers name begins with P
  17. Said “Thank you for your patience”
  18. Used callers name during interaction
  19. Loan number has 3 consecutive digits
  20. Submitted a Complaint
  21. Helped with Online or Mobile Banking
  22. Managed future expectations
  23. Mentions taking vacation
  24. Client resides in Washington
  25. Used callers name during the call