Clientused yournameHelpedwith Onlineor MobileBankingSaid“Thank youfor yourpatience”Askedcaller“How mayI Help”?EngagedTM orRBC forassistanceOfferedsurveyGhostCallSubmittedaComplaintUsedsolutioncenterManagedfutureexpectationsMentionstakingvacationUsed callersname duringthe callClientresides inWashingtonMadecallerlaughAcknowledgedreason for callThankedcaller fortheirbusinessUsed callersname duringinteractionCallersnamebeginswith PLoannumber has3consecutivedigitsSentcaller alinkCallersnamebeginswith DGave apersonalexampleWaiveda feeRecappedthe callDemonstratedEmpathyClientused yournameHelpedwith Onlineor MobileBankingSaid“Thank youfor yourpatience”Askedcaller“How mayI Help”?EngagedTM orRBC forassistanceOfferedsurveyGhostCallSubmittedaComplaintUsedsolutioncenterManagedfutureexpectationsMentionstakingvacationUsed callersname duringthe callClientresides inWashingtonMadecallerlaughAcknowledgedreason for callThankedcaller fortheirbusinessUsed callersname duringinteractionCallersnamebeginswith PLoannumber has3consecutivedigitsSentcaller alinkCallersnamebeginswith DGave apersonalexampleWaiveda feeRecappedthe callDemonstratedEmpathy

Words Matter - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Client used your name
  2. Helped with Online or Mobile Banking
  3. Said “Thank you for your patience”
  4. Asked caller “How may I Help”?
  5. Engaged TM or RBC for assistance
  6. Offered survey
  7. Ghost Call
  8. Submitted a Complaint
  9. Used solution center
  10. Managed future expectations
  11. Mentions taking vacation
  12. Used callers name during the call
  13. Client resides in Washington
  14. Made caller laugh
  15. Acknowledged reason for call
  16. Thanked caller for their business
  17. Used callers name during interaction
  18. Callers name begins with P
  19. Loan number has 3 consecutive digits
  20. Sent caller a link
  21. Callers name begins with D
  22. Gave a personal example
  23. Waived a fee
  24. Recapped the call
  25. Demonstrated Empathy