Gave apersonalexampleWaiveda feeUsedsolutioncenterGhostCallThankedcaller fortheirbusinessClientresides inWashingtonUsed callersname duringthe callSaid“Thank youfor yourpatience”Recappedthe callAskedcaller“How mayI Help”?Callersnamebeginswith DEngagedTM orRBC forassistanceMentionstakingvacationLoannumber has3consecutivedigitsSentcaller alinkUsed callersname duringinteractionDemonstratedEmpathyAcknowledgedreason for callOfferedsurveyManagedfutureexpectationsCallersnamebeginswith PClientused yournameSubmittedaComplaintMadecallerlaughHelpedwith Onlineor MobileBankingGave apersonalexampleWaiveda feeUsedsolutioncenterGhostCallThankedcaller fortheirbusinessClientresides inWashingtonUsed callersname duringthe callSaid“Thank youfor yourpatience”Recappedthe callAskedcaller“How mayI Help”?Callersnamebeginswith DEngagedTM orRBC forassistanceMentionstakingvacationLoannumber has3consecutivedigitsSentcaller alinkUsed callersname duringinteractionDemonstratedEmpathyAcknowledgedreason for callOfferedsurveyManagedfutureexpectationsCallersnamebeginswith PClientused yournameSubmittedaComplaintMadecallerlaughHelpedwith Onlineor MobileBanking

Words Matter - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Gave a personal example
  2. Waived a fee
  3. Used solution center
  4. Ghost Call
  5. Thanked caller for their business
  6. Client resides in Washington
  7. Used callers name during the call
  8. Said “Thank you for your patience”
  9. Recapped the call
  10. Asked caller “How may I Help”?
  11. Callers name begins with D
  12. Engaged TM or RBC for assistance
  13. Mentions taking vacation
  14. Loan number has 3 consecutive digits
  15. Sent caller a link
  16. Used callers name during interaction
  17. Demonstrated Empathy
  18. Acknowledged reason for call
  19. Offered survey
  20. Managed future expectations
  21. Callers name begins with P
  22. Client used your name
  23. Submitted a Complaint
  24. Made caller laugh
  25. Helped with Online or Mobile Banking