Said“Thank youfor yourpatience”Loannumber has3consecutivedigitsGave apersonalexampleHelpedwith Onlineor MobileBankingMentionstakingvacationClientresides inWashingtonWaiveda feeEngagedTM orRBC forassistanceThankedcaller fortheirbusinessManagedfutureexpectationsMadecallerlaughRecappedthe callUsed callersname duringinteractionAcknowledgedreason for callSubmittedaComplaintDemonstratedEmpathyGhostCallOfferedsurveyUsed callersname duringthe callAskedcaller“How mayI Help”?Clientused yournameUsedsolutioncenterCallersnamebeginswith PSentcaller alinkCallersnamebeginswith DSaid“Thank youfor yourpatience”Loannumber has3consecutivedigitsGave apersonalexampleHelpedwith Onlineor MobileBankingMentionstakingvacationClientresides inWashingtonWaiveda feeEngagedTM orRBC forassistanceThankedcaller fortheirbusinessManagedfutureexpectationsMadecallerlaughRecappedthe callUsed callersname duringinteractionAcknowledgedreason for callSubmittedaComplaintDemonstratedEmpathyGhostCallOfferedsurveyUsed callersname duringthe callAskedcaller“How mayI Help”?Clientused yournameUsedsolutioncenterCallersnamebeginswith PSentcaller alinkCallersnamebeginswith D

Words Matter - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Said “Thank you for your patience”
  2. Loan number has 3 consecutive digits
  3. Gave a personal example
  4. Helped with Online or Mobile Banking
  5. Mentions taking vacation
  6. Client resides in Washington
  7. Waived a fee
  8. Engaged TM or RBC for assistance
  9. Thanked caller for their business
  10. Managed future expectations
  11. Made caller laugh
  12. Recapped the call
  13. Used callers name during interaction
  14. Acknowledged reason for call
  15. Submitted a Complaint
  16. Demonstrated Empathy
  17. Ghost Call
  18. Offered survey
  19. Used callers name during the call
  20. Asked caller “How may I Help”?
  21. Client used your name
  22. Used solution center
  23. Callers name begins with P
  24. Sent caller a link
  25. Callers name begins with D