MadecallerlaughClientresides inWashingtonManagedfutureexpectationsLoannumber has3consecutivedigitsSubmittedaComplaintHelpedwith Onlineor MobileBankingCallersnamebeginswith PGhostCallCallersnamebeginswith DEngagedTM orRBC forassistanceUsed callersname duringinteractionSentcaller alinkOfferedsurveyUsed callersname duringthe callMentionstakingvacationUsedsolutioncenterClientused yournameRecappedthe callGave apersonalexampleThankedcaller fortheirbusinessWaiveda feeSaid“Thank youfor yourpatience”Askedcaller“How mayI Help”?DemonstratedEmpathyAcknowledgedreason for callMadecallerlaughClientresides inWashingtonManagedfutureexpectationsLoannumber has3consecutivedigitsSubmittedaComplaintHelpedwith Onlineor MobileBankingCallersnamebeginswith PGhostCallCallersnamebeginswith DEngagedTM orRBC forassistanceUsed callersname duringinteractionSentcaller alinkOfferedsurveyUsed callersname duringthe callMentionstakingvacationUsedsolutioncenterClientused yournameRecappedthe callGave apersonalexampleThankedcaller fortheirbusinessWaiveda feeSaid“Thank youfor yourpatience”Askedcaller“How mayI Help”?DemonstratedEmpathyAcknowledgedreason for call

Words Matter - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made caller laugh
  2. Client resides in Washington
  3. Managed future expectations
  4. Loan number has 3 consecutive digits
  5. Submitted a Complaint
  6. Helped with Online or Mobile Banking
  7. Callers name begins with P
  8. Ghost Call
  9. Callers name begins with D
  10. Engaged TM or RBC for assistance
  11. Used callers name during interaction
  12. Sent caller a link
  13. Offered survey
  14. Used callers name during the call
  15. Mentions taking vacation
  16. Used solution center
  17. Client used your name
  18. Recapped the call
  19. Gave a personal example
  20. Thanked caller for their business
  21. Waived a fee
  22. Said “Thank you for your patience”
  23. Asked caller “How may I Help”?
  24. Demonstrated Empathy
  25. Acknowledged reason for call