Callersnamebeginswith DAskedcaller“How mayI Help”?Gave apersonalexampleRecappedthe callEngagedTM orRBC forassistanceManagedfutureexpectationsSentcaller alinkCallersnamebeginswith PUsed callersname duringthe callGhostCallThankedcaller fortheirbusinessUsedsolutioncenterMadecallerlaughClientused yournameHelpedwith Onlineor MobileBankingClientresides inWashingtonAcknowledgedreason for callLoannumber has3consecutivedigitsMentionstakingvacationSubmittedaComplaintWaiveda feeOfferedsurveyDemonstratedEmpathyUsed callersname duringinteractionSaid“Thank youfor yourpatience”Callersnamebeginswith DAskedcaller“How mayI Help”?Gave apersonalexampleRecappedthe callEngagedTM orRBC forassistanceManagedfutureexpectationsSentcaller alinkCallersnamebeginswith PUsed callersname duringthe callGhostCallThankedcaller fortheirbusinessUsedsolutioncenterMadecallerlaughClientused yournameHelpedwith Onlineor MobileBankingClientresides inWashingtonAcknowledgedreason for callLoannumber has3consecutivedigitsMentionstakingvacationSubmittedaComplaintWaiveda feeOfferedsurveyDemonstratedEmpathyUsed callersname duringinteractionSaid“Thank youfor yourpatience”

Words Matter - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Callers name begins with D
  2. Asked caller “How may I Help”?
  3. Gave a personal example
  4. Recapped the call
  5. Engaged TM or RBC for assistance
  6. Managed future expectations
  7. Sent caller a link
  8. Callers name begins with P
  9. Used callers name during the call
  10. Ghost Call
  11. Thanked caller for their business
  12. Used solution center
  13. Made caller laugh
  14. Client used your name
  15. Helped with Online or Mobile Banking
  16. Client resides in Washington
  17. Acknowledged reason for call
  18. Loan number has 3 consecutive digits
  19. Mentions taking vacation
  20. Submitted a Complaint
  21. Waived a fee
  22. Offered survey
  23. Demonstrated Empathy
  24. Used callers name during interaction
  25. Said “Thank you for your patience”