DiscoverCorrectHoldProcedureProcessthechangecorrectlyUse allavailableresourcesGreetingAdviseof futureactionsShowconcernRecapVolumeThinkoutsidethe boxToneOfferOptionsHow mayI helpyouDocumentCompassionateActEffectiveListeningPrivacyGuidelinesAskappropriatequestionsCloseSummarizeAppropriateGreetingEngageClear andcorrectanswersDiscoverCorrectHoldProcedureProcessthechangecorrectlyUse allavailableresourcesGreetingAdviseof futureactionsShowconcernRecapVolumeThinkoutsidethe boxToneOfferOptionsHow mayI helpyouDocumentCompassionateActEffectiveListeningPrivacyGuidelinesAskappropriatequestionsCloseSummarizeAppropriateGreetingEngageClear andcorrectanswers

GEDAC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Discover
  2. Correct Hold Procedure
  3. Process the change correctly
  4. Use all available resources
  5. Greeting
  6. Advise of future actions
  7. Show concern
  8. Recap
  9. Volume
  10. Think outside the box
  11. Tone
  12. Offer Options
  13. How may I help you
  14. Document
  15. Compassionate
  16. Act
  17. Effective Listening
  18. Privacy Guidelines
  19. Ask appropriate questions
  20. Close
  21. Summarize
  22. Appropriate Greeting
  23. Engage
  24. Clear and correct answers