Effective Listening Privacy Guidelines Document Correct Hold Procedure Volume Tone Process the change correctly Summarize Offer Options Use all available resources Discover Greeting Compassionate Close Advise of future actions Think outside the box Ask appropriate questions Recap Appropriate Greeting How may I help you Engage Act Clear and correct answers Show concern Effective Listening Privacy Guidelines Document Correct Hold Procedure Volume Tone Process the change correctly Summarize Offer Options Use all available resources Discover Greeting Compassionate Close Advise of future actions Think outside the box Ask appropriate questions Recap Appropriate Greeting How may I help you Engage Act Clear and correct answers Show concern
GEDAC - Call List
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Effective Listening
Privacy Guidelines
Document
Correct Hold Procedure
Volume
Tone
Process the change correctly
Summarize
Offer Options
Use all available resources
Discover
Greeting
Compassionate
Close
Advise of future actions
Think outside the box
Ask appropriate questions
Recap
Appropriate Greeting
How may I help you
Engage
Act
Clear and correct answers
Show concern