AppropriateGreetingToneGreetingAskappropriatequestionsHow mayI helpyouDocumentEngageAdviseof futureactionsDiscoverVolumeUse allavailableresourcesCorrectHoldProcedureCompassionateEffectiveListeningRecapShowconcernCloseProcessthechangecorrectlyActSummarizeClear andcorrectanswersThinkoutsidethe boxOfferOptionsPrivacyGuidelinesAppropriateGreetingToneGreetingAskappropriatequestionsHow mayI helpyouDocumentEngageAdviseof futureactionsDiscoverVolumeUse allavailableresourcesCorrectHoldProcedureCompassionateEffectiveListeningRecapShowconcernCloseProcessthechangecorrectlyActSummarizeClear andcorrectanswersThinkoutsidethe boxOfferOptionsPrivacyGuidelines

GEDAC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appropriate Greeting
  2. Tone
  3. Greeting
  4. Ask appropriate questions
  5. How may I help you
  6. Document
  7. Engage
  8. Advise of future actions
  9. Discover
  10. Volume
  11. Use all available resources
  12. Correct Hold Procedure
  13. Compassionate
  14. Effective Listening
  15. Recap
  16. Show concern
  17. Close
  18. Process the change correctly
  19. Act
  20. Summarize
  21. Clear and correct answers
  22. Think outside the box
  23. Offer Options
  24. Privacy Guidelines