AppropriateGreetingDiscoverEngageAskappropriatequestionsCloseCorrectHoldProcedureShowconcernCompassionateRecapActHow mayI helpyouUse allavailableresourcesSummarizePrivacyGuidelinesVolumeGreetingProcessthechangecorrectlyDocumentAdviseof futureactionsThinkoutsidethe boxToneOfferOptionsClear andcorrectanswersEffectiveListeningAppropriateGreetingDiscoverEngageAskappropriatequestionsCloseCorrectHoldProcedureShowconcernCompassionateRecapActHow mayI helpyouUse allavailableresourcesSummarizePrivacyGuidelinesVolumeGreetingProcessthechangecorrectlyDocumentAdviseof futureactionsThinkoutsidethe boxToneOfferOptionsClear andcorrectanswersEffectiveListening

GEDAC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appropriate Greeting
  2. Discover
  3. Engage
  4. Ask appropriate questions
  5. Close
  6. Correct Hold Procedure
  7. Show concern
  8. Compassionate
  9. Recap
  10. Act
  11. How may I help you
  12. Use all available resources
  13. Summarize
  14. Privacy Guidelines
  15. Volume
  16. Greeting
  17. Process the change correctly
  18. Document
  19. Advise of future actions
  20. Think outside the box
  21. Tone
  22. Offer Options
  23. Clear and correct answers
  24. Effective Listening