AppropriateGreetingSummarizeShowconcernCorrectHoldProcedureAskappropriatequestionsClear andcorrectanswersCompassionateVolumeDocumentThinkoutsidethe boxPrivacyGuidelinesProcessthechangecorrectlyCloseHow mayI helpyouEffectiveListeningDiscoverUse allavailableresourcesRecapToneActAdviseof futureactionsGreetingEngageOfferOptionsAppropriateGreetingSummarizeShowconcernCorrectHoldProcedureAskappropriatequestionsClear andcorrectanswersCompassionateVolumeDocumentThinkoutsidethe boxPrivacyGuidelinesProcessthechangecorrectlyCloseHow mayI helpyouEffectiveListeningDiscoverUse allavailableresourcesRecapToneActAdviseof futureactionsGreetingEngageOfferOptions

GEDAC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appropriate Greeting
  2. Summarize
  3. Show concern
  4. Correct Hold Procedure
  5. Ask appropriate questions
  6. Clear and correct answers
  7. Compassionate
  8. Volume
  9. Document
  10. Think outside the box
  11. Privacy Guidelines
  12. Process the change correctly
  13. Close
  14. How may I help you
  15. Effective Listening
  16. Discover
  17. Use all available resources
  18. Recap
  19. Tone
  20. Act
  21. Advise of future actions
  22. Greeting
  23. Engage
  24. Offer Options