SummarizeCompassionateToneGreetingClear andcorrectanswersHow mayI helpyouPrivacyGuidelinesCorrectHoldProcedureThinkoutsidethe boxProcessthechangecorrectlyUse allavailableresourcesEngageDiscoverShowconcernDocumentVolumeEffectiveListeningAppropriateGreetingRecapAskappropriatequestionsActOfferOptionsCloseAdviseof futureactionsSummarizeCompassionateToneGreetingClear andcorrectanswersHow mayI helpyouPrivacyGuidelinesCorrectHoldProcedureThinkoutsidethe boxProcessthechangecorrectlyUse allavailableresourcesEngageDiscoverShowconcernDocumentVolumeEffectiveListeningAppropriateGreetingRecapAskappropriatequestionsActOfferOptionsCloseAdviseof futureactions

GEDAC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Summarize
  2. Compassionate
  3. Tone
  4. Greeting
  5. Clear and correct answers
  6. How may I help you
  7. Privacy Guidelines
  8. Correct Hold Procedure
  9. Think outside the box
  10. Process the change correctly
  11. Use all available resources
  12. Engage
  13. Discover
  14. Show concern
  15. Document
  16. Volume
  17. Effective Listening
  18. Appropriate Greeting
  19. Recap
  20. Ask appropriate questions
  21. Act
  22. Offer Options
  23. Close
  24. Advise of future actions