DiscoverShowconcernThinkoutsidethe boxGreetingClear andcorrectanswersCorrectHoldProcedureDocumentCloseUse allavailableresourcesPrivacyGuidelinesAskappropriatequestionsProcessthechangecorrectlyOfferOptionsSummarizeVolumeActHow mayI helpyouToneAdviseof futureactionsEngageCompassionateRecapEffectiveListeningAppropriateGreetingDiscoverShowconcernThinkoutsidethe boxGreetingClear andcorrectanswersCorrectHoldProcedureDocumentCloseUse allavailableresourcesPrivacyGuidelinesAskappropriatequestionsProcessthechangecorrectlyOfferOptionsSummarizeVolumeActHow mayI helpyouToneAdviseof futureactionsEngageCompassionateRecapEffectiveListeningAppropriateGreeting

GEDAC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Discover
  2. Show concern
  3. Think outside the box
  4. Greeting
  5. Clear and correct answers
  6. Correct Hold Procedure
  7. Document
  8. Close
  9. Use all available resources
  10. Privacy Guidelines
  11. Ask appropriate questions
  12. Process the change correctly
  13. Offer Options
  14. Summarize
  15. Volume
  16. Act
  17. How may I help you
  18. Tone
  19. Advise of future actions
  20. Engage
  21. Compassionate
  22. Recap
  23. Effective Listening
  24. Appropriate Greeting