AskappropriatequestionsClear andcorrectanswersEffectiveListeningAppropriateGreetingAdviseof futureactionsVolumeToneHow mayI helpyouActThinkoutsidethe boxEngageSummarizeUse allavailableresourcesOfferOptionsPrivacyGuidelinesGreetingDiscoverCompassionateCorrectHoldProcedureProcessthechangecorrectlyShowconcernCloseRecapDocumentAskappropriatequestionsClear andcorrectanswersEffectiveListeningAppropriateGreetingAdviseof futureactionsVolumeToneHow mayI helpyouActThinkoutsidethe boxEngageSummarizeUse allavailableresourcesOfferOptionsPrivacyGuidelinesGreetingDiscoverCompassionateCorrectHoldProcedureProcessthechangecorrectlyShowconcernCloseRecapDocument

GEDAC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask appropriate questions
  2. Clear and correct answers
  3. Effective Listening
  4. Appropriate Greeting
  5. Advise of future actions
  6. Volume
  7. Tone
  8. How may I help you
  9. Act
  10. Think outside the box
  11. Engage
  12. Summarize
  13. Use all available resources
  14. Offer Options
  15. Privacy Guidelines
  16. Greeting
  17. Discover
  18. Compassionate
  19. Correct Hold Procedure
  20. Process the change correctly
  21. Show concern
  22. Close
  23. Recap
  24. Document