OfferOptionsCloseDocumentHow mayI helpyouEffectiveListeningThinkoutsidethe boxUse allavailableresourcesActClear andcorrectanswersSummarizeVolumeAskappropriatequestionsAppropriateGreetingDiscoverPrivacyGuidelinesAdviseof futureactionsCorrectHoldProcedureCompassionateToneShowconcernGreetingEngageProcessthechangecorrectlyRecapOfferOptionsCloseDocumentHow mayI helpyouEffectiveListeningThinkoutsidethe boxUse allavailableresourcesActClear andcorrectanswersSummarizeVolumeAskappropriatequestionsAppropriateGreetingDiscoverPrivacyGuidelinesAdviseof futureactionsCorrectHoldProcedureCompassionateToneShowconcernGreetingEngageProcessthechangecorrectlyRecap

GEDAC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer Options
  2. Close
  3. Document
  4. How may I help you
  5. Effective Listening
  6. Think outside the box
  7. Use all available resources
  8. Act
  9. Clear and correct answers
  10. Summarize
  11. Volume
  12. Ask appropriate questions
  13. Appropriate Greeting
  14. Discover
  15. Privacy Guidelines
  16. Advise of future actions
  17. Correct Hold Procedure
  18. Compassionate
  19. Tone
  20. Show concern
  21. Greeting
  22. Engage
  23. Process the change correctly
  24. Recap