EffectiveListeningPrivacyGuidelinesDocumentCorrectHoldProcedureVolumeToneProcessthechangecorrectlySummarizeOfferOptionsUse allavailableresourcesDiscoverGreetingCompassionateCloseAdviseof futureactionsThinkoutsidethe boxAskappropriatequestionsRecapAppropriateGreetingHow mayI helpyouEngageActClear andcorrectanswersShowconcernEffectiveListeningPrivacyGuidelinesDocumentCorrectHoldProcedureVolumeToneProcessthechangecorrectlySummarizeOfferOptionsUse allavailableresourcesDiscoverGreetingCompassionateCloseAdviseof futureactionsThinkoutsidethe boxAskappropriatequestionsRecapAppropriateGreetingHow mayI helpyouEngageActClear andcorrectanswersShowconcern

GEDAC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Effective Listening
  2. Privacy Guidelines
  3. Document
  4. Correct Hold Procedure
  5. Volume
  6. Tone
  7. Process the change correctly
  8. Summarize
  9. Offer Options
  10. Use all available resources
  11. Discover
  12. Greeting
  13. Compassionate
  14. Close
  15. Advise of future actions
  16. Think outside the box
  17. Ask appropriate questions
  18. Recap
  19. Appropriate Greeting
  20. How may I help you
  21. Engage
  22. Act
  23. Clear and correct answers
  24. Show concern