How mayI helpyouCorrectHoldProcedureProcessthechangecorrectlyEngagePrivacyGuidelinesThinkoutsidethe boxDocumentToneAppropriateGreetingEffectiveListeningUse allavailableresourcesAskappropriatequestionsOfferOptionsVolumeCompassionateAdviseof futureactionsShowconcernDiscoverGreetingSummarizeClear andcorrectanswersActRecapCloseHow mayI helpyouCorrectHoldProcedureProcessthechangecorrectlyEngagePrivacyGuidelinesThinkoutsidethe boxDocumentToneAppropriateGreetingEffectiveListeningUse allavailableresourcesAskappropriatequestionsOfferOptionsVolumeCompassionateAdviseof futureactionsShowconcernDiscoverGreetingSummarizeClear andcorrectanswersActRecapClose

GEDAC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How may I help you
  2. Correct Hold Procedure
  3. Process the change correctly
  4. Engage
  5. Privacy Guidelines
  6. Think outside the box
  7. Document
  8. Tone
  9. Appropriate Greeting
  10. Effective Listening
  11. Use all available resources
  12. Ask appropriate questions
  13. Offer Options
  14. Volume
  15. Compassionate
  16. Advise of future actions
  17. Show concern
  18. Discover
  19. Greeting
  20. Summarize
  21. Clear and correct answers
  22. Act
  23. Recap
  24. Close