Took apersonalcallDidn't sayplease orthank youDidn'tsmileTalked tocoworkersinstead ofhelpingFailed toapologizeIgnoredsomeonewaitingPointedinstead ofguidingShowedfrustrationorsarcasmRudetoneDisplayednegativebodylanguageLet thephoneringDidn'tacknowledgethe customerDidn'texplainthe nextstepsDidn'tfollowthroughNo eyecontactBlamed thecustomerfor theissueUsed jargonthe customerdidn'tunderstandWasbored ordistractedGaveone-wordanswersArguedwith thecustomerRolledtheireyesInterruptedthecustomerSighedloudlyDidn'tlistenfullyCutsomeoneoffTook apersonalcallDidn't sayplease orthank youDidn'tsmileTalked tocoworkersinstead ofhelpingFailed toapologizeIgnoredsomeonewaitingPointedinstead ofguidingShowedfrustrationorsarcasmRudetoneDisplayednegativebodylanguageLet thephoneringDidn'tacknowledgethe customerDidn'texplainthe nextstepsDidn'tfollowthroughNo eyecontactBlamed thecustomerfor theissueUsed jargonthe customerdidn'tunderstandWasbored ordistractedGaveone-wordanswersArguedwith thecustomerRolledtheireyesInterruptedthecustomerSighedloudlyDidn'tlistenfullyCutsomeoneoff

Bad Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took a personal call
  2. Didn't say please or thank you
  3. Didn't smile
  4. Talked to coworkers instead of helping
  5. Failed to apologize
  6. Ignored someone waiting
  7. Pointed instead of guiding
  8. Showed frustration or sarcasm
  9. Rude tone
  10. Displayed negative body language
  11. Let the phone ring
  12. Didn't acknowledge the customer
  13. Didn't explain the next steps
  14. Didn't follow through
  15. No eye contact
  16. Blamed the customer for the issue
  17. Used jargon the customer didn't understand
  18. Was bored or distracted
  19. Gave one-word answers
  20. Argued with the customer
  21. Rolled their eyes
  22. Interrupted the customer
  23. Sighed loudly
  24. Didn't listen fully
  25. Cut someone off