Talked tocoworkersinstead ofhelpingDidn't sayplease orthank youArguedwith thecustomerLet thephoneringDidn'tfollowthroughIgnoredsomeonewaitingTook apersonalcallWasbored ordistractedDidn'tsmileGaveone-wordanswersRudetoneDidn'texplainthe nextstepsUsed jargonthe customerdidn'tunderstandRolledtheireyesBlamed thecustomerfor theissueDidn'tacknowledgethe customerCutsomeoneoffPointedinstead ofguidingFailed toapologizeShowedfrustrationorsarcasmInterruptedthecustomerNo eyecontactSighedloudlyDisplayednegativebodylanguageDidn'tlistenfullyTalked tocoworkersinstead ofhelpingDidn't sayplease orthank youArguedwith thecustomerLet thephoneringDidn'tfollowthroughIgnoredsomeonewaitingTook apersonalcallWasbored ordistractedDidn'tsmileGaveone-wordanswersRudetoneDidn'texplainthe nextstepsUsed jargonthe customerdidn'tunderstandRolledtheireyesBlamed thecustomerfor theissueDidn'tacknowledgethe customerCutsomeoneoffPointedinstead ofguidingFailed toapologizeShowedfrustrationorsarcasmInterruptedthecustomerNo eyecontactSighedloudlyDisplayednegativebodylanguageDidn'tlistenfully

Bad Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talked to coworkers instead of helping
  2. Didn't say please or thank you
  3. Argued with the customer
  4. Let the phone ring
  5. Didn't follow through
  6. Ignored someone waiting
  7. Took a personal call
  8. Was bored or distracted
  9. Didn't smile
  10. Gave one-word answers
  11. Rude tone
  12. Didn't explain the next steps
  13. Used jargon the customer didn't understand
  14. Rolled their eyes
  15. Blamed the customer for the issue
  16. Didn't acknowledge the customer
  17. Cut someone off
  18. Pointed instead of guiding
  19. Failed to apologize
  20. Showed frustration or sarcasm
  21. Interrupted the customer
  22. No eye contact
  23. Sighed loudly
  24. Displayed negative body language
  25. Didn't listen fully