Didn'texplainthe nextstepsInterruptedthecustomerUsed jargonthe customerdidn'tunderstandCutsomeoneoffDidn'tsmileSighedloudlyDidn'tacknowledgethe customerDidn't sayplease orthank youShowedfrustrationorsarcasmRolledtheireyesDidn'tfollowthroughPointedinstead ofguidingTook apersonalcallDidn'tlistenfullyFailed toapologizeGaveone-wordanswersArguedwith thecustomerDisplayednegativebodylanguageRudetoneNo eyecontactLet thephoneringTalked tocoworkersinstead ofhelpingBlamed thecustomerfor theissueIgnoredsomeonewaitingWasbored ordistractedDidn'texplainthe nextstepsInterruptedthecustomerUsed jargonthe customerdidn'tunderstandCutsomeoneoffDidn'tsmileSighedloudlyDidn'tacknowledgethe customerDidn't sayplease orthank youShowedfrustrationorsarcasmRolledtheireyesDidn'tfollowthroughPointedinstead ofguidingTook apersonalcallDidn'tlistenfullyFailed toapologizeGaveone-wordanswersArguedwith thecustomerDisplayednegativebodylanguageRudetoneNo eyecontactLet thephoneringTalked tocoworkersinstead ofhelpingBlamed thecustomerfor theissueIgnoredsomeonewaitingWasbored ordistracted

Bad Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Didn't explain the next steps
  2. Interrupted the customer
  3. Used jargon the customer didn't understand
  4. Cut someone off
  5. Didn't smile
  6. Sighed loudly
  7. Didn't acknowledge the customer
  8. Didn't say please or thank you
  9. Showed frustration or sarcasm
  10. Rolled their eyes
  11. Didn't follow through
  12. Pointed instead of guiding
  13. Took a personal call
  14. Didn't listen fully
  15. Failed to apologize
  16. Gave one-word answers
  17. Argued with the customer
  18. Displayed negative body language
  19. Rude tone
  20. No eye contact
  21. Let the phone ring
  22. Talked to coworkers instead of helping
  23. Blamed the customer for the issue
  24. Ignored someone waiting
  25. Was bored or distracted