RolledtheireyesDidn'tlistenfullyDidn'tacknowledgethe customerUsed jargonthe customerdidn'tunderstandWasbored ordistractedShowedfrustrationorsarcasmDisplayednegativebodylanguageNo eyecontactBlamed thecustomerfor theissueIgnoredsomeonewaitingInterruptedthecustomerGaveone-wordanswersPointedinstead ofguidingDidn'tfollowthroughTook apersonalcallLet thephoneringRudetoneDidn'texplainthe nextstepsFailed toapologizeSighedloudlyArguedwith thecustomerCutsomeoneoffDidn'tsmileDidn't sayplease orthank youTalked tocoworkersinstead ofhelpingRolledtheireyesDidn'tlistenfullyDidn'tacknowledgethe customerUsed jargonthe customerdidn'tunderstandWasbored ordistractedShowedfrustrationorsarcasmDisplayednegativebodylanguageNo eyecontactBlamed thecustomerfor theissueIgnoredsomeonewaitingInterruptedthecustomerGaveone-wordanswersPointedinstead ofguidingDidn'tfollowthroughTook apersonalcallLet thephoneringRudetoneDidn'texplainthe nextstepsFailed toapologizeSighedloudlyArguedwith thecustomerCutsomeoneoffDidn'tsmileDidn't sayplease orthank youTalked tocoworkersinstead ofhelping

Bad Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rolled their eyes
  2. Didn't listen fully
  3. Didn't acknowledge the customer
  4. Used jargon the customer didn't understand
  5. Was bored or distracted
  6. Showed frustration or sarcasm
  7. Displayed negative body language
  8. No eye contact
  9. Blamed the customer for the issue
  10. Ignored someone waiting
  11. Interrupted the customer
  12. Gave one-word answers
  13. Pointed instead of guiding
  14. Didn't follow through
  15. Took a personal call
  16. Let the phone ring
  17. Rude tone
  18. Didn't explain the next steps
  19. Failed to apologize
  20. Sighed loudly
  21. Argued with the customer
  22. Cut someone off
  23. Didn't smile
  24. Didn't say please or thank you
  25. Talked to coworkers instead of helping