CutsomeoneoffDidn'tacknowledgethe customerDidn'tsmileInterruptedthecustomerNo eyecontactWasbored ordistractedFailed toapologizePointedinstead ofguidingShowedfrustrationorsarcasmDisplayednegativebodylanguageSighedloudlyIgnoredsomeonewaitingUsed jargonthe customerdidn'tunderstandDidn't sayplease orthank youRolledtheireyesTook apersonalcallDidn'tlistenfullyArguedwith thecustomerTalked tocoworkersinstead ofhelpingRudetoneDidn'texplainthe nextstepsDidn'tfollowthroughLet thephoneringGaveone-wordanswersBlamed thecustomerfor theissueCutsomeoneoffDidn'tacknowledgethe customerDidn'tsmileInterruptedthecustomerNo eyecontactWasbored ordistractedFailed toapologizePointedinstead ofguidingShowedfrustrationorsarcasmDisplayednegativebodylanguageSighedloudlyIgnoredsomeonewaitingUsed jargonthe customerdidn'tunderstandDidn't sayplease orthank youRolledtheireyesTook apersonalcallDidn'tlistenfullyArguedwith thecustomerTalked tocoworkersinstead ofhelpingRudetoneDidn'texplainthe nextstepsDidn'tfollowthroughLet thephoneringGaveone-wordanswersBlamed thecustomerfor theissue

Bad Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cut someone off
  2. Didn't acknowledge the customer
  3. Didn't smile
  4. Interrupted the customer
  5. No eye contact
  6. Was bored or distracted
  7. Failed to apologize
  8. Pointed instead of guiding
  9. Showed frustration or sarcasm
  10. Displayed negative body language
  11. Sighed loudly
  12. Ignored someone waiting
  13. Used jargon the customer didn't understand
  14. Didn't say please or thank you
  15. Rolled their eyes
  16. Took a personal call
  17. Didn't listen fully
  18. Argued with the customer
  19. Talked to coworkers instead of helping
  20. Rude tone
  21. Didn't explain the next steps
  22. Didn't follow through
  23. Let the phone ring
  24. Gave one-word answers
  25. Blamed the customer for the issue