InterruptedthecustomerDidn'tlistenfullyTook apersonalcallSighedloudlyNo eyecontactDidn'tfollowthroughPointedinstead ofguidingDidn'tacknowledgethe customerIgnoredsomeonewaitingShowedfrustrationorsarcasmRolledtheireyesBlamed thecustomerfor theissueCutsomeoneoffRudetoneTalked tocoworkersinstead ofhelpingDidn'tsmileGaveone-wordanswersWasbored ordistractedFailed toapologizeDidn'texplainthe nextstepsUsed jargonthe customerdidn'tunderstandLet thephoneringDidn't sayplease orthank youArguedwith thecustomerDisplayednegativebodylanguageInterruptedthecustomerDidn'tlistenfullyTook apersonalcallSighedloudlyNo eyecontactDidn'tfollowthroughPointedinstead ofguidingDidn'tacknowledgethe customerIgnoredsomeonewaitingShowedfrustrationorsarcasmRolledtheireyesBlamed thecustomerfor theissueCutsomeoneoffRudetoneTalked tocoworkersinstead ofhelpingDidn'tsmileGaveone-wordanswersWasbored ordistractedFailed toapologizeDidn'texplainthe nextstepsUsed jargonthe customerdidn'tunderstandLet thephoneringDidn't sayplease orthank youArguedwith thecustomerDisplayednegativebodylanguage

Bad Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Interrupted the customer
  2. Didn't listen fully
  3. Took a personal call
  4. Sighed loudly
  5. No eye contact
  6. Didn't follow through
  7. Pointed instead of guiding
  8. Didn't acknowledge the customer
  9. Ignored someone waiting
  10. Showed frustration or sarcasm
  11. Rolled their eyes
  12. Blamed the customer for the issue
  13. Cut someone off
  14. Rude tone
  15. Talked to coworkers instead of helping
  16. Didn't smile
  17. Gave one-word answers
  18. Was bored or distracted
  19. Failed to apologize
  20. Didn't explain the next steps
  21. Used jargon the customer didn't understand
  22. Let the phone ring
  23. Didn't say please or thank you
  24. Argued with the customer
  25. Displayed negative body language