Blamed thecustomerfor theissueCutsomeoneoffTook apersonalcallUsed jargonthe customerdidn'tunderstandShowedfrustrationorsarcasmTalked tocoworkersinstead ofhelpingDidn'tacknowledgethe customerFailed toapologizeRudetoneArguedwith thecustomerIgnoredsomeonewaitingLet thephoneringSighedloudlyDidn'tsmileDidn't sayplease orthank youInterruptedthecustomerGaveone-wordanswersDidn'tlistenfullyDidn'texplainthe nextstepsDidn'tfollowthroughWasbored ordistractedRolledtheireyesPointedinstead ofguidingDisplayednegativebodylanguageNo eyecontactBlamed thecustomerfor theissueCutsomeoneoffTook apersonalcallUsed jargonthe customerdidn'tunderstandShowedfrustrationorsarcasmTalked tocoworkersinstead ofhelpingDidn'tacknowledgethe customerFailed toapologizeRudetoneArguedwith thecustomerIgnoredsomeonewaitingLet thephoneringSighedloudlyDidn'tsmileDidn't sayplease orthank youInterruptedthecustomerGaveone-wordanswersDidn'tlistenfullyDidn'texplainthe nextstepsDidn'tfollowthroughWasbored ordistractedRolledtheireyesPointedinstead ofguidingDisplayednegativebodylanguageNo eyecontact

Bad Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Blamed the customer for the issue
  2. Cut someone off
  3. Took a personal call
  4. Used jargon the customer didn't understand
  5. Showed frustration or sarcasm
  6. Talked to coworkers instead of helping
  7. Didn't acknowledge the customer
  8. Failed to apologize
  9. Rude tone
  10. Argued with the customer
  11. Ignored someone waiting
  12. Let the phone ring
  13. Sighed loudly
  14. Didn't smile
  15. Didn't say please or thank you
  16. Interrupted the customer
  17. Gave one-word answers
  18. Didn't listen fully
  19. Didn't explain the next steps
  20. Didn't follow through
  21. Was bored or distracted
  22. Rolled their eyes
  23. Pointed instead of guiding
  24. Displayed negative body language
  25. No eye contact