Blamed thecustomerfor theissuePointedinstead ofguidingDidn'tacknowledgethe customerUsed jargonthe customerdidn'tunderstandLet thephoneringDidn'tfollowthroughIgnoredsomeonewaitingShowedfrustrationorsarcasmTook apersonalcallCutsomeoneoffRolledtheireyesDidn't sayplease orthank youSighedloudlyDidn'tsmileFailed toapologizeWasbored ordistractedInterruptedthecustomerTalked tocoworkersinstead ofhelpingRudetoneGaveone-wordanswersDidn'texplainthe nextstepsDidn'tlistenfullyArguedwith thecustomerDisplayednegativebodylanguageNo eyecontactBlamed thecustomerfor theissuePointedinstead ofguidingDidn'tacknowledgethe customerUsed jargonthe customerdidn'tunderstandLet thephoneringDidn'tfollowthroughIgnoredsomeonewaitingShowedfrustrationorsarcasmTook apersonalcallCutsomeoneoffRolledtheireyesDidn't sayplease orthank youSighedloudlyDidn'tsmileFailed toapologizeWasbored ordistractedInterruptedthecustomerTalked tocoworkersinstead ofhelpingRudetoneGaveone-wordanswersDidn'texplainthe nextstepsDidn'tlistenfullyArguedwith thecustomerDisplayednegativebodylanguageNo eyecontact

Bad Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Blamed the customer for the issue
  2. Pointed instead of guiding
  3. Didn't acknowledge the customer
  4. Used jargon the customer didn't understand
  5. Let the phone ring
  6. Didn't follow through
  7. Ignored someone waiting
  8. Showed frustration or sarcasm
  9. Took a personal call
  10. Cut someone off
  11. Rolled their eyes
  12. Didn't say please or thank you
  13. Sighed loudly
  14. Didn't smile
  15. Failed to apologize
  16. Was bored or distracted
  17. Interrupted the customer
  18. Talked to coworkers instead of helping
  19. Rude tone
  20. Gave one-word answers
  21. Didn't explain the next steps
  22. Didn't listen fully
  23. Argued with the customer
  24. Displayed negative body language
  25. No eye contact