Failed toapologizeTalked tocoworkersinstead ofhelpingRolledtheireyesCutsomeoneoffIgnoredsomeonewaitingDidn'tacknowledgethe customerTook apersonalcallGaveone-wordanswersWasbored ordistractedSighedloudlyDisplayednegativebodylanguageDidn'tlistenfullyDidn'texplainthe nextstepsUsed jargonthe customerdidn'tunderstandNo eyecontactDidn'tfollowthroughLet thephoneringArguedwith thecustomerShowedfrustrationorsarcasmInterruptedthecustomerPointedinstead ofguidingDidn't sayplease orthank youBlamed thecustomerfor theissueDidn'tsmileRudetoneFailed toapologizeTalked tocoworkersinstead ofhelpingRolledtheireyesCutsomeoneoffIgnoredsomeonewaitingDidn'tacknowledgethe customerTook apersonalcallGaveone-wordanswersWasbored ordistractedSighedloudlyDisplayednegativebodylanguageDidn'tlistenfullyDidn'texplainthe nextstepsUsed jargonthe customerdidn'tunderstandNo eyecontactDidn'tfollowthroughLet thephoneringArguedwith thecustomerShowedfrustrationorsarcasmInterruptedthecustomerPointedinstead ofguidingDidn't sayplease orthank youBlamed thecustomerfor theissueDidn'tsmileRudetone

Bad Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Failed to apologize
  2. Talked to coworkers instead of helping
  3. Rolled their eyes
  4. Cut someone off
  5. Ignored someone waiting
  6. Didn't acknowledge the customer
  7. Took a personal call
  8. Gave one-word answers
  9. Was bored or distracted
  10. Sighed loudly
  11. Displayed negative body language
  12. Didn't listen fully
  13. Didn't explain the next steps
  14. Used jargon the customer didn't understand
  15. No eye contact
  16. Didn't follow through
  17. Let the phone ring
  18. Argued with the customer
  19. Showed frustration or sarcasm
  20. Interrupted the customer
  21. Pointed instead of guiding
  22. Didn't say please or thank you
  23. Blamed the customer for the issue
  24. Didn't smile
  25. Rude tone