SighedloudlyPointedinstead ofguidingRudetoneDidn'tacknowledgethe customerWasbored ordistractedDidn'texplainthe nextstepsArguedwith thecustomerDidn't sayplease orthank youDisplayednegativebodylanguageRolledtheireyesNo eyecontactBlamed thecustomerfor theissueDidn'tfollowthroughDidn'tlistenfullyLet thephoneringIgnoredsomeonewaitingInterruptedthecustomerGaveone-wordanswersDidn'tsmileShowedfrustrationorsarcasmUsed jargonthe customerdidn'tunderstandCutsomeoneoffTalked tocoworkersinstead ofhelpingTook apersonalcallFailed toapologizeSighedloudlyPointedinstead ofguidingRudetoneDidn'tacknowledgethe customerWasbored ordistractedDidn'texplainthe nextstepsArguedwith thecustomerDidn't sayplease orthank youDisplayednegativebodylanguageRolledtheireyesNo eyecontactBlamed thecustomerfor theissueDidn'tfollowthroughDidn'tlistenfullyLet thephoneringIgnoredsomeonewaitingInterruptedthecustomerGaveone-wordanswersDidn'tsmileShowedfrustrationorsarcasmUsed jargonthe customerdidn'tunderstandCutsomeoneoffTalked tocoworkersinstead ofhelpingTook apersonalcallFailed toapologize

Bad Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sighed loudly
  2. Pointed instead of guiding
  3. Rude tone
  4. Didn't acknowledge the customer
  5. Was bored or distracted
  6. Didn't explain the next steps
  7. Argued with the customer
  8. Didn't say please or thank you
  9. Displayed negative body language
  10. Rolled their eyes
  11. No eye contact
  12. Blamed the customer for the issue
  13. Didn't follow through
  14. Didn't listen fully
  15. Let the phone ring
  16. Ignored someone waiting
  17. Interrupted the customer
  18. Gave one-word answers
  19. Didn't smile
  20. Showed frustration or sarcasm
  21. Used jargon the customer didn't understand
  22. Cut someone off
  23. Talked to coworkers instead of helping
  24. Took a personal call
  25. Failed to apologize