Arguedwith thecustomerCutsomeoneoffUsed jargonthe customerdidn'tunderstandDisplayednegativebodylanguageIgnoredsomeonewaitingTalked tocoworkersinstead ofhelpingBlamed thecustomerfor theissueDidn't sayplease orthank youInterruptedthecustomerGaveone-wordanswersFailed toapologizeSighedloudlyDidn'tacknowledgethe customerDidn'tfollowthroughTook apersonalcallRolledtheireyesDidn'texplainthe nextstepsLet thephoneringShowedfrustrationorsarcasmDidn'tlistenfullyPointedinstead ofguidingWasbored ordistractedDidn'tsmileRudetoneNo eyecontactArguedwith thecustomerCutsomeoneoffUsed jargonthe customerdidn'tunderstandDisplayednegativebodylanguageIgnoredsomeonewaitingTalked tocoworkersinstead ofhelpingBlamed thecustomerfor theissueDidn't sayplease orthank youInterruptedthecustomerGaveone-wordanswersFailed toapologizeSighedloudlyDidn'tacknowledgethe customerDidn'tfollowthroughTook apersonalcallRolledtheireyesDidn'texplainthe nextstepsLet thephoneringShowedfrustrationorsarcasmDidn'tlistenfullyPointedinstead ofguidingWasbored ordistractedDidn'tsmileRudetoneNo eyecontact

Bad Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Argued with the customer
  2. Cut someone off
  3. Used jargon the customer didn't understand
  4. Displayed negative body language
  5. Ignored someone waiting
  6. Talked to coworkers instead of helping
  7. Blamed the customer for the issue
  8. Didn't say please or thank you
  9. Interrupted the customer
  10. Gave one-word answers
  11. Failed to apologize
  12. Sighed loudly
  13. Didn't acknowledge the customer
  14. Didn't follow through
  15. Took a personal call
  16. Rolled their eyes
  17. Didn't explain the next steps
  18. Let the phone ring
  19. Showed frustration or sarcasm
  20. Didn't listen fully
  21. Pointed instead of guiding
  22. Was bored or distracted
  23. Didn't smile
  24. Rude tone
  25. No eye contact