DisplayednegativebodylanguageDidn'tsmileBlamed thecustomerfor theissueGaveone-wordanswersSighedloudlyRudetonePointedinstead ofguidingArguedwith thecustomerTalked tocoworkersinstead ofhelpingRolledtheireyesDidn't sayplease orthank youInterruptedthecustomerCutsomeoneoffWasbored ordistractedShowedfrustrationorsarcasmDidn'tfollowthroughDidn'tacknowledgethe customerIgnoredsomeonewaitingDidn'tlistenfullyTook apersonalcallFailed toapologizeDidn'texplainthe nextstepsLet thephoneringUsed jargonthe customerdidn'tunderstandNo eyecontactDisplayednegativebodylanguageDidn'tsmileBlamed thecustomerfor theissueGaveone-wordanswersSighedloudlyRudetonePointedinstead ofguidingArguedwith thecustomerTalked tocoworkersinstead ofhelpingRolledtheireyesDidn't sayplease orthank youInterruptedthecustomerCutsomeoneoffWasbored ordistractedShowedfrustrationorsarcasmDidn'tfollowthroughDidn'tacknowledgethe customerIgnoredsomeonewaitingDidn'tlistenfullyTook apersonalcallFailed toapologizeDidn'texplainthe nextstepsLet thephoneringUsed jargonthe customerdidn'tunderstandNo eyecontact

Bad Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Displayed negative body language
  2. Didn't smile
  3. Blamed the customer for the issue
  4. Gave one-word answers
  5. Sighed loudly
  6. Rude tone
  7. Pointed instead of guiding
  8. Argued with the customer
  9. Talked to coworkers instead of helping
  10. Rolled their eyes
  11. Didn't say please or thank you
  12. Interrupted the customer
  13. Cut someone off
  14. Was bored or distracted
  15. Showed frustration or sarcasm
  16. Didn't follow through
  17. Didn't acknowledge the customer
  18. Ignored someone waiting
  19. Didn't listen fully
  20. Took a personal call
  21. Failed to apologize
  22. Didn't explain the next steps
  23. Let the phone ring
  24. Used jargon the customer didn't understand
  25. No eye contact