Didn't sayplease orthank youDidn'texplainthe nextstepsGaveone-wordanswersDidn'tacknowledgethe customerShowedfrustrationorsarcasmRudetoneTalked tocoworkersinstead ofhelpingDisplayednegativebodylanguageTook apersonalcallIgnoredsomeonewaitingLet thephoneringNo eyecontactBlamed thecustomerfor theissueWasbored ordistractedCutsomeoneoffInterruptedthecustomerDidn'tsmileRolledtheireyesFailed toapologizePointedinstead ofguidingDidn'tfollowthroughDidn'tlistenfullySighedloudlyUsed jargonthe customerdidn'tunderstandArguedwith thecustomerDidn't sayplease orthank youDidn'texplainthe nextstepsGaveone-wordanswersDidn'tacknowledgethe customerShowedfrustrationorsarcasmRudetoneTalked tocoworkersinstead ofhelpingDisplayednegativebodylanguageTook apersonalcallIgnoredsomeonewaitingLet thephoneringNo eyecontactBlamed thecustomerfor theissueWasbored ordistractedCutsomeoneoffInterruptedthecustomerDidn'tsmileRolledtheireyesFailed toapologizePointedinstead ofguidingDidn'tfollowthroughDidn'tlistenfullySighedloudlyUsed jargonthe customerdidn'tunderstandArguedwith thecustomer

Bad Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Didn't say please or thank you
  2. Didn't explain the next steps
  3. Gave one-word answers
  4. Didn't acknowledge the customer
  5. Showed frustration or sarcasm
  6. Rude tone
  7. Talked to coworkers instead of helping
  8. Displayed negative body language
  9. Took a personal call
  10. Ignored someone waiting
  11. Let the phone ring
  12. No eye contact
  13. Blamed the customer for the issue
  14. Was bored or distracted
  15. Cut someone off
  16. Interrupted the customer
  17. Didn't smile
  18. Rolled their eyes
  19. Failed to apologize
  20. Pointed instead of guiding
  21. Didn't follow through
  22. Didn't listen fully
  23. Sighed loudly
  24. Used jargon the customer didn't understand
  25. Argued with the customer