ShowedfrustrationorsarcasmUsed jargonthe customerdidn'tunderstandDidn'tacknowledgethe customerCutsomeoneoffInterruptedthecustomerDidn'tfollowthroughBlamed thecustomerfor theissueIgnoredsomeonewaitingTook apersonalcallTalked tocoworkersinstead ofhelpingDidn'tlistenfullyDisplayednegativebodylanguageGaveone-wordanswersArguedwith thecustomerWasbored ordistractedRudetoneLet thephoneringDidn't sayplease orthank youNo eyecontactSighedloudlyDidn'texplainthe nextstepsFailed toapologizeRolledtheireyesDidn'tsmilePointedinstead ofguidingShowedfrustrationorsarcasmUsed jargonthe customerdidn'tunderstandDidn'tacknowledgethe customerCutsomeoneoffInterruptedthecustomerDidn'tfollowthroughBlamed thecustomerfor theissueIgnoredsomeonewaitingTook apersonalcallTalked tocoworkersinstead ofhelpingDidn'tlistenfullyDisplayednegativebodylanguageGaveone-wordanswersArguedwith thecustomerWasbored ordistractedRudetoneLet thephoneringDidn't sayplease orthank youNo eyecontactSighedloudlyDidn'texplainthe nextstepsFailed toapologizeRolledtheireyesDidn'tsmilePointedinstead ofguiding

Bad Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Showed frustration or sarcasm
  2. Used jargon the customer didn't understand
  3. Didn't acknowledge the customer
  4. Cut someone off
  5. Interrupted the customer
  6. Didn't follow through
  7. Blamed the customer for the issue
  8. Ignored someone waiting
  9. Took a personal call
  10. Talked to coworkers instead of helping
  11. Didn't listen fully
  12. Displayed negative body language
  13. Gave one-word answers
  14. Argued with the customer
  15. Was bored or distracted
  16. Rude tone
  17. Let the phone ring
  18. Didn't say please or thank you
  19. No eye contact
  20. Sighed loudly
  21. Didn't explain the next steps
  22. Failed to apologize
  23. Rolled their eyes
  24. Didn't smile
  25. Pointed instead of guiding