Says theq, b, or sword"I thought youguys didn'tmakeappointments?"Playsvideo withvolume inlobbyMakescommentsabout dogs inscreensaversHeat of theMomentplays on aTuesdayWait isover 2hoursCirclesAmericanfor raceCommentson amountof people inthe lobbyRadiostopsworkingUsessign-insheetincorrectlyPatientwaits untilthe 11thhourShows upat wronglocationRun outof audioslotsPatientwalks in after4 & needsan audioHartmanadds onan audioPatientinputsincorrectDOB onWaitwhileWants tosee anMD in theclinicDeclinesor refusesaudiogramA/RstealspaperModMedstopsworkingAll thebathroomsare fullCircleshearing losswhen itdoesn't applyAnswers"What isyour DOB?"incorrectlyHartmanwants afollow upbefore he hasavailabilityDoesn't fillout back-side of FATypes allallergies into 1entry insteadof individuallyon kioskAsks ifcopay canbe billedWe runout ofkiosks inthe clinic"Are you herefor the walk-inclinic?" "No.""Do you have anappointment?""No."Leaves frontdesk beforewe're donewith themTalks onspeakerphonein lobbyThinksthey're beingcalled whenthey aren'tAllergy shotpatientforgetsmeds/EpiPenPatientspells theirname wrongon WaitwhileProviderforgetsaudio forfollow up"Are you herefor the walk-in clinic?" "I'mhere for (apptreason)."Lexi isdying of anewdiseasePatient sayssomethingwildly out ofpocket that wehaven't heardbeforeWalk-in patienthas EssenceHMO butdoesn't have areferralPatient doesn'twant to wait inthe waitingroom/wants towait outsideMA calls patientby wrong nameormispronouncesnameComesin after4:20 pmA wildweewooappearsManicMondayplays on aMondayGoes toRiley or Kellyinstead ofKim"I tried to calland make anappointment..."QuestionspaperworkWaits until they'rein the room withthe MA/providerto provideimportantsymptom infoWhen we tell a HApatient that they caneither drop off ormake an appt, butthey claim when theycalled they were toldthey could walk inTries to turnin kioskbeforefinishingLeavesafter beingchecked inSays theq, b, or sword"I thought youguys didn'tmakeappointments?"Playsvideo withvolume inlobbyMakescommentsabout dogs inscreensaversHeat of theMomentplays on aTuesdayWait isover 2hoursCirclesAmericanfor raceCommentson amountof people inthe lobbyRadiostopsworkingUsessign-insheetincorrectlyPatientwaits untilthe 11thhourShows upat wronglocationRun outof audioslotsPatientwalks in after4 & needsan audioHartmanadds onan audioPatientinputsincorrectDOB onWaitwhileWants tosee anMD in theclinicDeclinesor refusesaudiogramA/RstealspaperModMedstopsworkingAll thebathroomsare fullCircleshearing losswhen itdoesn't applyAnswers"What isyour DOB?"incorrectlyHartmanwants afollow upbefore he hasavailabilityDoesn't fillout back-side of FATypes allallergies into 1entry insteadof individuallyon kioskAsks ifcopay canbe billedWe runout ofkiosks inthe clinic"Are you herefor the walk-inclinic?" "No.""Do you have anappointment?""No."Leaves frontdesk beforewe're donewith themTalks onspeakerphonein lobbyThinksthey're beingcalled whenthey aren'tAllergy shotpatientforgetsmeds/EpiPenPatientspells theirname wrongon WaitwhileProviderforgetsaudio forfollow up"Are you herefor the walk-in clinic?" "I'mhere for (apptreason)."Lexi isdying of anewdiseasePatient sayssomethingwildly out ofpocket that wehaven't heardbeforeWalk-in patienthas EssenceHMO butdoesn't have areferralPatient doesn'twant to wait inthe waitingroom/wants towait outsideMA calls patientby wrong nameormispronouncesnameComesin after4:20 pmA wildweewooappearsManicMondayplays on aMondayGoes toRiley or Kellyinstead ofKim"I tried to calland make anappointment..."QuestionspaperworkWaits until they'rein the room withthe MA/providerto provideimportantsymptom infoWhen we tell a HApatient that they caneither drop off ormake an appt, butthey claim when theycalled they were toldthey could walk inTries to turnin kioskbeforefinishingLeavesafter beingchecked in

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Says the q, b, or s word
  2. "I thought you guys didn't make appointments?"
  3. Plays video with volume in lobby
  4. Makes comments about dogs in screensavers
  5. Heat of the Moment plays on a Tuesday
  6. Wait is over 2 hours
  7. Circles American for race
  8. Comments on amount of people in the lobby
  9. Radio stops working
  10. Uses sign-in sheet incorrectly
  11. Patient waits until the 11th hour
  12. Shows up at wrong location
  13. Run out of audio slots
  14. Patient walks in after 4 & needs an audio
  15. Hartman adds on an audio
  16. Patient inputs incorrect DOB on Waitwhile
  17. Wants to see an MD in the clinic
  18. Declines or refuses audiogram
  19. A/R steals paper
  20. ModMed stops working
  21. All the bathrooms are full
  22. Circles hearing loss when it doesn't apply
  23. Answers "What is your DOB?" incorrectly
  24. Hartman wants a follow up before he has availability
  25. Doesn't fill out back-side of FA
  26. Types all allergies into 1 entry instead of individually on kiosk
  27. Asks if copay can be billed
  28. We run out of kiosks in the clinic
  29. "Are you here for the walk-in clinic?" "No." "Do you have an appointment?" "No."
  30. Leaves front desk before we're done with them
  31. Talks on speakerphone in lobby
  32. Thinks they're being called when they aren't
  33. Allergy shot patient forgets meds/EpiPen
  34. Patient spells their name wrong on Waitwhile
  35. Provider forgets audio for follow up
  36. "Are you here for the walk-in clinic?" "I'm here for (appt reason)."
  37. Lexi is dying of a new disease
  38. Patient says something wildly out of pocket that we haven't heard before
  39. Walk-in patient has Essence HMO but doesn't have a referral
  40. Patient doesn't want to wait in the waiting room/wants to wait outside
  41. MA calls patient by wrong name or mispronounces name
  42. Comes in after 4:20 pm
  43. A wild weewoo appears
  44. Manic Monday plays on a Monday
  45. Goes to Riley or Kelly instead of Kim
  46. "I tried to call and make an appointment..."
  47. Questions paperwork
  48. Waits until they're in the room with the MA/provider to provide important symptom info
  49. When we tell a HA patient that they can either drop off or make an appt, but they claim when they called they were told they could walk in
  50. Tries to turn in kiosk before finishing
  51. Leaves after being checked in