Talks onspeakerphonein lobbyWalk-in patienthas EssenceHMO butdoesn't have areferralPatientwalks in after4 & needsan audio"I tried to calland make anappointment..."Providerforgetsaudio forfollow upCirclesAmericanfor raceLeaves frontdesk beforewe're donewith themTypes allallergies into 1entry insteadof individuallyon kioskWe runout ofkiosks inthe clinicRun outof audioslots"Are you herefor the walk-inclinic?" "No.""Do you have anappointment?""No."Answers"What isyour DOB?"incorrectlyQuestionspaperworkRadiostopsworkingSays theq, b, or swordPatient doesn'twant to wait inthe waitingroom/wants towait outsideAll thebathroomsare fullHeat of theMomentplays on aTuesdayShows upat wronglocationTries to turnin kioskbeforefinishingA/Rstealspaper"Are you herefor the walk-in clinic?" "I'mhere for (apptreason)."Lexi isdying of anewdiseasePlaysvideo withvolume inlobbyUsessign-insheetincorrectlyWait isover 2hoursDoesn't fillout back-side of FAPatientinputsincorrectDOB onWaitwhileComesin after4:20 pmCommentson amountof people inthe lobbyAsks ifcopay canbe billedA wildweewooappearsPatient sayssomethingwildly out ofpocket that wehaven't heardbeforeHartmanwants afollow upbefore he hasavailabilityWhen we tell a HApatient that they caneither drop off ormake an appt, butthey claim when theycalled they were toldthey could walk inHartmanadds onan audioThinksthey're beingcalled whenthey aren'tLeavesafter beingchecked inMA calls patientby wrong nameormispronouncesnameDeclinesor refusesaudiogram"I thought youguys didn'tmakeappointments?"ManicMondayplays on aMondayPatientwaits untilthe 11thhourCircleshearing losswhen itdoesn't applyMakescommentsabout dogs inscreensaversAllergy shotpatientforgetsmeds/EpiPenModMedstopsworkingPatientspells theirname wrongon WaitwhileWants tosee anMD in theclinicWaits until they'rein the room withthe MA/providerto provideimportantsymptom infoGoes toRiley or Kellyinstead ofKimTalks onspeakerphonein lobbyWalk-in patienthas EssenceHMO butdoesn't have areferralPatientwalks in after4 & needsan audio"I tried to calland make anappointment..."Providerforgetsaudio forfollow upCirclesAmericanfor raceLeaves frontdesk beforewe're donewith themTypes allallergies into 1entry insteadof individuallyon kioskWe runout ofkiosks inthe clinicRun outof audioslots"Are you herefor the walk-inclinic?" "No.""Do you have anappointment?""No."Answers"What isyour DOB?"incorrectlyQuestionspaperworkRadiostopsworkingSays theq, b, or swordPatient doesn'twant to wait inthe waitingroom/wants towait outsideAll thebathroomsare fullHeat of theMomentplays on aTuesdayShows upat wronglocationTries to turnin kioskbeforefinishingA/Rstealspaper"Are you herefor the walk-in clinic?" "I'mhere for (apptreason)."Lexi isdying of anewdiseasePlaysvideo withvolume inlobbyUsessign-insheetincorrectlyWait isover 2hoursDoesn't fillout back-side of FAPatientinputsincorrectDOB onWaitwhileComesin after4:20 pmCommentson amountof people inthe lobbyAsks ifcopay canbe billedA wildweewooappearsPatient sayssomethingwildly out ofpocket that wehaven't heardbeforeHartmanwants afollow upbefore he hasavailabilityWhen we tell a HApatient that they caneither drop off ormake an appt, butthey claim when theycalled they were toldthey could walk inHartmanadds onan audioThinksthey're beingcalled whenthey aren'tLeavesafter beingchecked inMA calls patientby wrong nameormispronouncesnameDeclinesor refusesaudiogram"I thought youguys didn'tmakeappointments?"ManicMondayplays on aMondayPatientwaits untilthe 11thhourCircleshearing losswhen itdoesn't applyMakescommentsabout dogs inscreensaversAllergy shotpatientforgetsmeds/EpiPenModMedstopsworkingPatientspells theirname wrongon WaitwhileWants tosee anMD in theclinicWaits until they'rein the room withthe MA/providerto provideimportantsymptom infoGoes toRiley or Kellyinstead ofKim

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talks on speakerphone in lobby
  2. Walk-in patient has Essence HMO but doesn't have a referral
  3. Patient walks in after 4 & needs an audio
  4. "I tried to call and make an appointment..."
  5. Provider forgets audio for follow up
  6. Circles American for race
  7. Leaves front desk before we're done with them
  8. Types all allergies into 1 entry instead of individually on kiosk
  9. We run out of kiosks in the clinic
  10. Run out of audio slots
  11. "Are you here for the walk-in clinic?" "No." "Do you have an appointment?" "No."
  12. Answers "What is your DOB?" incorrectly
  13. Questions paperwork
  14. Radio stops working
  15. Says the q, b, or s word
  16. Patient doesn't want to wait in the waiting room/wants to wait outside
  17. All the bathrooms are full
  18. Heat of the Moment plays on a Tuesday
  19. Shows up at wrong location
  20. Tries to turn in kiosk before finishing
  21. A/R steals paper
  22. "Are you here for the walk-in clinic?" "I'm here for (appt reason)."
  23. Lexi is dying of a new disease
  24. Plays video with volume in lobby
  25. Uses sign-in sheet incorrectly
  26. Wait is over 2 hours
  27. Doesn't fill out back-side of FA
  28. Patient inputs incorrect DOB on Waitwhile
  29. Comes in after 4:20 pm
  30. Comments on amount of people in the lobby
  31. Asks if copay can be billed
  32. A wild weewoo appears
  33. Patient says something wildly out of pocket that we haven't heard before
  34. Hartman wants a follow up before he has availability
  35. When we tell a HA patient that they can either drop off or make an appt, but they claim when they called they were told they could walk in
  36. Hartman adds on an audio
  37. Thinks they're being called when they aren't
  38. Leaves after being checked in
  39. MA calls patient by wrong name or mispronounces name
  40. Declines or refuses audiogram
  41. "I thought you guys didn't make appointments?"
  42. Manic Monday plays on a Monday
  43. Patient waits until the 11th hour
  44. Circles hearing loss when it doesn't apply
  45. Makes comments about dogs in screensavers
  46. Allergy shot patient forgets meds/EpiPen
  47. ModMed stops working
  48. Patient spells their name wrong on Waitwhile
  49. Wants to see an MD in the clinic
  50. Waits until they're in the room with the MA/provider to provide important symptom info
  51. Goes to Riley or Kelly instead of Kim