"I tried to calland make anappointment..."A/RstealspaperWalk-in patienthas EssenceHMO butdoesn't have areferralShows upat wronglocationWait isover 2hoursPlaysvideo withvolume inlobbyHeat of theMomentplays on aTuesdayCommentson amountof people inthe lobbyWe runout ofkiosks inthe clinicPatientwaits untilthe 11thhourTries to turnin kioskbeforefinishingComesin after4:20 pmPatientinputsincorrectDOB onWaitwhileWaits until they'rein the room withthe MA/providerto provideimportantsymptom infoPatient sayssomethingwildly out ofpocket that wehaven't heardbeforeQuestionspaperworkWhen we tell a HApatient that they caneither drop off ormake an appt, butthey claim when theycalled they were toldthey could walk inThinksthey're beingcalled whenthey aren'tManicMondayplays on aMondayAsks ifcopay canbe billedA wildweewooappearsRun outof audioslots"I thought youguys didn'tmakeappointments?"Doesn't fillout back-side of FALexi isdying of anewdiseaseHartmanwants afollow upbefore he hasavailabilityPatientspells theirname wrongon WaitwhileAnswers"What isyour DOB?"incorrectly"Are you herefor the walk-inclinic?" "No.""Do you have anappointment?""No."Types allallergies into 1entry insteadof individuallyon kioskUsessign-insheetincorrectlyAll thebathroomsare fullHartmanadds onan audioCirclesAmericanfor raceLeaves frontdesk beforewe're donewith themRadiostopsworkingWants tosee anMD in theclinic"Are you herefor the walk-in clinic?" "I'mhere for (apptreason)."Allergy shotpatientforgetsmeds/EpiPenModMedstopsworkingPatient doesn'twant to wait inthe waitingroom/wants towait outsideSays theq, b, or swordProviderforgetsaudio forfollow upTalks onspeakerphonein lobbyDeclinesor refusesaudiogramLeavesafter beingchecked inMakescommentsabout dogs inscreensaversGoes toRiley or Kellyinstead ofKimMA calls patientby wrong nameormispronouncesnamePatientwalks in after4 & needsan audioCircleshearing losswhen itdoesn't apply"I tried to calland make anappointment..."A/RstealspaperWalk-in patienthas EssenceHMO butdoesn't have areferralShows upat wronglocationWait isover 2hoursPlaysvideo withvolume inlobbyHeat of theMomentplays on aTuesdayCommentson amountof people inthe lobbyWe runout ofkiosks inthe clinicPatientwaits untilthe 11thhourTries to turnin kioskbeforefinishingComesin after4:20 pmPatientinputsincorrectDOB onWaitwhileWaits until they'rein the room withthe MA/providerto provideimportantsymptom infoPatient sayssomethingwildly out ofpocket that wehaven't heardbeforeQuestionspaperworkWhen we tell a HApatient that they caneither drop off ormake an appt, butthey claim when theycalled they were toldthey could walk inThinksthey're beingcalled whenthey aren'tManicMondayplays on aMondayAsks ifcopay canbe billedA wildweewooappearsRun outof audioslots"I thought youguys didn'tmakeappointments?"Doesn't fillout back-side of FALexi isdying of anewdiseaseHartmanwants afollow upbefore he hasavailabilityPatientspells theirname wrongon WaitwhileAnswers"What isyour DOB?"incorrectly"Are you herefor the walk-inclinic?" "No.""Do you have anappointment?""No."Types allallergies into 1entry insteadof individuallyon kioskUsessign-insheetincorrectlyAll thebathroomsare fullHartmanadds onan audioCirclesAmericanfor raceLeaves frontdesk beforewe're donewith themRadiostopsworkingWants tosee anMD in theclinic"Are you herefor the walk-in clinic?" "I'mhere for (apptreason)."Allergy shotpatientforgetsmeds/EpiPenModMedstopsworkingPatient doesn'twant to wait inthe waitingroom/wants towait outsideSays theq, b, or swordProviderforgetsaudio forfollow upTalks onspeakerphonein lobbyDeclinesor refusesaudiogramLeavesafter beingchecked inMakescommentsabout dogs inscreensaversGoes toRiley or Kellyinstead ofKimMA calls patientby wrong nameormispronouncesnamePatientwalks in after4 & needsan audioCircleshearing losswhen itdoesn't apply

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I tried to call and make an appointment..."
  2. A/R steals paper
  3. Walk-in patient has Essence HMO but doesn't have a referral
  4. Shows up at wrong location
  5. Wait is over 2 hours
  6. Plays video with volume in lobby
  7. Heat of the Moment plays on a Tuesday
  8. Comments on amount of people in the lobby
  9. We run out of kiosks in the clinic
  10. Patient waits until the 11th hour
  11. Tries to turn in kiosk before finishing
  12. Comes in after 4:20 pm
  13. Patient inputs incorrect DOB on Waitwhile
  14. Waits until they're in the room with the MA/provider to provide important symptom info
  15. Patient says something wildly out of pocket that we haven't heard before
  16. Questions paperwork
  17. When we tell a HA patient that they can either drop off or make an appt, but they claim when they called they were told they could walk in
  18. Thinks they're being called when they aren't
  19. Manic Monday plays on a Monday
  20. Asks if copay can be billed
  21. A wild weewoo appears
  22. Run out of audio slots
  23. "I thought you guys didn't make appointments?"
  24. Doesn't fill out back-side of FA
  25. Lexi is dying of a new disease
  26. Hartman wants a follow up before he has availability
  27. Patient spells their name wrong on Waitwhile
  28. Answers "What is your DOB?" incorrectly
  29. "Are you here for the walk-in clinic?" "No." "Do you have an appointment?" "No."
  30. Types all allergies into 1 entry instead of individually on kiosk
  31. Uses sign-in sheet incorrectly
  32. All the bathrooms are full
  33. Hartman adds on an audio
  34. Circles American for race
  35. Leaves front desk before we're done with them
  36. Radio stops working
  37. Wants to see an MD in the clinic
  38. "Are you here for the walk-in clinic?" "I'm here for (appt reason)."
  39. Allergy shot patient forgets meds/EpiPen
  40. ModMed stops working
  41. Patient doesn't want to wait in the waiting room/wants to wait outside
  42. Says the q, b, or s word
  43. Provider forgets audio for follow up
  44. Talks on speakerphone in lobby
  45. Declines or refuses audiogram
  46. Leaves after being checked in
  47. Makes comments about dogs in screensavers
  48. Goes to Riley or Kelly instead of Kim
  49. MA calls patient by wrong name or mispronounces name
  50. Patient walks in after 4 & needs an audio
  51. Circles hearing loss when it doesn't apply