RadiostopsworkingMA calls patientby wrong nameormispronouncesnameModMedstopsworkingLexi isdying of anewdiseaseAllergy shotpatientforgetsmeds/EpiPenPatient sayssomethingwildly out ofpocket that wehaven't heardbefore"I thought youguys didn'tmakeappointments?"Leavesafter beingchecked inWants tosee anMD in theclinicHeat of theMomentplays on aTuesdaySays theq, b, or swordComesin after4:20 pmA/RstealspaperWe runout ofkiosks inthe clinicWalk-in patienthas EssenceHMO butdoesn't have areferralPatientspells theirname wrongon WaitwhileHartmanwants afollow upbefore he hasavailability"I tried to calland make anappointment..."Waits until they'rein the room withthe MA/providerto provideimportantsymptom infoTalks onspeakerphonein lobbyTypes allallergies into 1entry insteadof individuallyon kioskAnswers"What isyour DOB?"incorrectlyPlaysvideo withvolume inlobbyPatient doesn'twant to wait inthe waitingroom/wants towait outsideMakescommentsabout dogs inscreensaversThinksthey're beingcalled whenthey aren'tTries to turnin kioskbeforefinishingPatientwaits untilthe 11thhourAsks ifcopay canbe billedA wildweewooappearsDeclinesor refusesaudiogramUsessign-insheetincorrectlyDoesn't fillout back-side of FAWhen we tell a HApatient that they caneither drop off ormake an appt, butthey claim when theycalled they were toldthey could walk inGoes toRiley or Kellyinstead ofKimHartmanadds onan audioShows upat wronglocation"Are you herefor the walk-inclinic?" "No.""Do you have anappointment?""No."Commentson amountof people inthe lobbyRun outof audioslotsCirclesAmericanfor race"Are you herefor the walk-in clinic?" "I'mhere for (apptreason)."Patientwalks in after4 & needsan audioPatientinputsincorrectDOB onWaitwhileCircleshearing losswhen itdoesn't applyWait isover 2hoursLeaves frontdesk beforewe're donewith themAll thebathroomsare fullManicMondayplays on aMondayQuestionspaperworkProviderforgetsaudio forfollow upRadiostopsworkingMA calls patientby wrong nameormispronouncesnameModMedstopsworkingLexi isdying of anewdiseaseAllergy shotpatientforgetsmeds/EpiPenPatient sayssomethingwildly out ofpocket that wehaven't heardbefore"I thought youguys didn'tmakeappointments?"Leavesafter beingchecked inWants tosee anMD in theclinicHeat of theMomentplays on aTuesdaySays theq, b, or swordComesin after4:20 pmA/RstealspaperWe runout ofkiosks inthe clinicWalk-in patienthas EssenceHMO butdoesn't have areferralPatientspells theirname wrongon WaitwhileHartmanwants afollow upbefore he hasavailability"I tried to calland make anappointment..."Waits until they'rein the room withthe MA/providerto provideimportantsymptom infoTalks onspeakerphonein lobbyTypes allallergies into 1entry insteadof individuallyon kioskAnswers"What isyour DOB?"incorrectlyPlaysvideo withvolume inlobbyPatient doesn'twant to wait inthe waitingroom/wants towait outsideMakescommentsabout dogs inscreensaversThinksthey're beingcalled whenthey aren'tTries to turnin kioskbeforefinishingPatientwaits untilthe 11thhourAsks ifcopay canbe billedA wildweewooappearsDeclinesor refusesaudiogramUsessign-insheetincorrectlyDoesn't fillout back-side of FAWhen we tell a HApatient that they caneither drop off ormake an appt, butthey claim when theycalled they were toldthey could walk inGoes toRiley or Kellyinstead ofKimHartmanadds onan audioShows upat wronglocation"Are you herefor the walk-inclinic?" "No.""Do you have anappointment?""No."Commentson amountof people inthe lobbyRun outof audioslotsCirclesAmericanfor race"Are you herefor the walk-in clinic?" "I'mhere for (apptreason)."Patientwalks in after4 & needsan audioPatientinputsincorrectDOB onWaitwhileCircleshearing losswhen itdoesn't applyWait isover 2hoursLeaves frontdesk beforewe're donewith themAll thebathroomsare fullManicMondayplays on aMondayQuestionspaperworkProviderforgetsaudio forfollow up

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Radio stops working
  2. MA calls patient by wrong name or mispronounces name
  3. ModMed stops working
  4. Lexi is dying of a new disease
  5. Allergy shot patient forgets meds/EpiPen
  6. Patient says something wildly out of pocket that we haven't heard before
  7. "I thought you guys didn't make appointments?"
  8. Leaves after being checked in
  9. Wants to see an MD in the clinic
  10. Heat of the Moment plays on a Tuesday
  11. Says the q, b, or s word
  12. Comes in after 4:20 pm
  13. A/R steals paper
  14. We run out of kiosks in the clinic
  15. Walk-in patient has Essence HMO but doesn't have a referral
  16. Patient spells their name wrong on Waitwhile
  17. Hartman wants a follow up before he has availability
  18. "I tried to call and make an appointment..."
  19. Waits until they're in the room with the MA/provider to provide important symptom info
  20. Talks on speakerphone in lobby
  21. Types all allergies into 1 entry instead of individually on kiosk
  22. Answers "What is your DOB?" incorrectly
  23. Plays video with volume in lobby
  24. Patient doesn't want to wait in the waiting room/wants to wait outside
  25. Makes comments about dogs in screensavers
  26. Thinks they're being called when they aren't
  27. Tries to turn in kiosk before finishing
  28. Patient waits until the 11th hour
  29. Asks if copay can be billed
  30. A wild weewoo appears
  31. Declines or refuses audiogram
  32. Uses sign-in sheet incorrectly
  33. Doesn't fill out back-side of FA
  34. When we tell a HA patient that they can either drop off or make an appt, but they claim when they called they were told they could walk in
  35. Goes to Riley or Kelly instead of Kim
  36. Hartman adds on an audio
  37. Shows up at wrong location
  38. "Are you here for the walk-in clinic?" "No." "Do you have an appointment?" "No."
  39. Comments on amount of people in the lobby
  40. Run out of audio slots
  41. Circles American for race
  42. "Are you here for the walk-in clinic?" "I'm here for (appt reason)."
  43. Patient walks in after 4 & needs an audio
  44. Patient inputs incorrect DOB on Waitwhile
  45. Circles hearing loss when it doesn't apply
  46. Wait is over 2 hours
  47. Leaves front desk before we're done with them
  48. All the bathrooms are full
  49. Manic Monday plays on a Monday
  50. Questions paperwork
  51. Provider forgets audio for follow up