Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Questions paperwork
2. Manic Monday plays on a Monday
3. A/R steals paper
4. Patient doesn't want to wait in the waiting room/wants to wait outside
5. Run out of audio slots
6. "Are you here for the walk-in clinic?" "I'm here for (appt reason)."
7. Patient inputs incorrect DOB on Waitwhile
8. Leaves after being checked in
9. Plays video with volume in lobby
10. Heat of the Moment plays on a Tuesday
11. MA calls patient by wrong name or mispronounces name
12. Makes comments about dogs in screensavers
13. Hartman adds on an audio
14. Goes to Riley or Kelly instead of Kim
15. Says the q, b, or s word
16. Tries to turn in kiosk before finishing
17. Doesn't fill out back-side of FA
18. All the bathrooms are full
19. Comes in after 4:20 pm
20. Walk-in patient has Essence HMO but doesn't have a referral
21. When we tell a HA patient that they can either drop off or make an appt, but they claim when they called they were told they could walk in
22. Allergy shot patient forgets meds/EpiPen
23. Patient walks in after 4 & needs an audio
24. Provider forgets audio for follow up
25. A wild weewoo appears
26. Patient spells their name wrong on Waitwhile
27. Uses sign-in sheet incorrectly
28. Leaves front desk before we're done with them
29. Asks if copay can be billed
30. Wants to see an MD in the clinic
31. Answers "What is your DOB?" incorrectly
32. Patient waits until the 11th hour
33. Waits until they're in the room with the MA/provider to provide important symptom info
34. Circles American for race
35. Comments on amount of people in the lobby
36. Declines or refuses audiogram
37. Circles hearing loss when it doesn't apply
38. "I tried to call and make an appointment..."
39. ModMed stops working
40. "Are you here for the walk-in clinic?" "No." "Do you have an appointment?" "No."
41. "I thought you guys didn't make appointments?"
42. Patient says something wildly out of pocket that we haven't heard before
43. Thinks they're being called when they aren't
44. Shows up at wrong location
45. Talks on speakerphone in lobby
46. Types all allergies into 1 entry instead of individually on kiosk
47. Hartman wants a follow up before he has availability
48. Wait is over 2 hours
49. Radio stops working
50. Lexi is dying of a new disease
51. We run out of kiosks in the clinic