Says theq, b, or swordAsks ifcopay canbe billedDeclinesor refusesaudiogramPlaysvideo withvolume inlobbyPatient doesn'twant to wait inthe waitingroom/wants towait outsideTries to turnin kioskbeforefinishingHartmanwants afollow upbefore he hasavailabilityHartmanadds onan audioWants tosee anMD in theclinicGoes toRiley or Kellyinstead ofKimTypes allallergies into 1entry insteadof individuallyon kioskMA calls patientby wrong nameormispronouncesnameThinksthey're beingcalled whenthey aren'tWhen we tell a HApatient that they caneither drop off ormake an appt, butthey claim when theycalled they were toldthey could walk in"I tried to calland make anappointment..."Makescommentsabout dogs inscreensaversRun outof audioslotsA/RstealspaperAnswers"What isyour DOB?"incorrectlyPatientwaits untilthe 11thhourDoesn't fillout back-side of FA"I thought youguys didn'tmakeappointments?"Leaves frontdesk beforewe're donewith themShows upat wronglocationLeavesafter beingchecked inUsessign-insheetincorrectlyPatientinputsincorrectDOB onWaitwhileWalk-in patienthas EssenceHMO butdoesn't have areferralAll thebathroomsare fullRadiostopsworkingWait isover 2hoursAllergy shotpatientforgetsmeds/EpiPenPatientwalks in after4 & needsan audioA wildweewooappearsPatientspells theirname wrongon WaitwhileCircleshearing losswhen itdoesn't applyHeat of theMomentplays on aTuesday"Are you herefor the walk-in clinic?" "I'mhere for (apptreason)."Commentson amountof people inthe lobbyTalks onspeakerphonein lobbyProviderforgetsaudio forfollow upCirclesAmericanfor raceModMedstopsworkingQuestionspaperworkManicMondayplays on aMondayLexi isdying of anewdisease"Are you herefor the walk-inclinic?" "No.""Do you have anappointment?""No."Patient sayssomethingwildly out ofpocket that wehaven't heardbeforeWaits until they'rein the room withthe MA/providerto provideimportantsymptom infoWe runout ofkiosks inthe clinicComesin after4:20 pmSays theq, b, or swordAsks ifcopay canbe billedDeclinesor refusesaudiogramPlaysvideo withvolume inlobbyPatient doesn'twant to wait inthe waitingroom/wants towait outsideTries to turnin kioskbeforefinishingHartmanwants afollow upbefore he hasavailabilityHartmanadds onan audioWants tosee anMD in theclinicGoes toRiley or Kellyinstead ofKimTypes allallergies into 1entry insteadof individuallyon kioskMA calls patientby wrong nameormispronouncesnameThinksthey're beingcalled whenthey aren'tWhen we tell a HApatient that they caneither drop off ormake an appt, butthey claim when theycalled they were toldthey could walk in"I tried to calland make anappointment..."Makescommentsabout dogs inscreensaversRun outof audioslotsA/RstealspaperAnswers"What isyour DOB?"incorrectlyPatientwaits untilthe 11thhourDoesn't fillout back-side of FA"I thought youguys didn'tmakeappointments?"Leaves frontdesk beforewe're donewith themShows upat wronglocationLeavesafter beingchecked inUsessign-insheetincorrectlyPatientinputsincorrectDOB onWaitwhileWalk-in patienthas EssenceHMO butdoesn't have areferralAll thebathroomsare fullRadiostopsworkingWait isover 2hoursAllergy shotpatientforgetsmeds/EpiPenPatientwalks in after4 & needsan audioA wildweewooappearsPatientspells theirname wrongon WaitwhileCircleshearing losswhen itdoesn't applyHeat of theMomentplays on aTuesday"Are you herefor the walk-in clinic?" "I'mhere for (apptreason)."Commentson amountof people inthe lobbyTalks onspeakerphonein lobbyProviderforgetsaudio forfollow upCirclesAmericanfor raceModMedstopsworkingQuestionspaperworkManicMondayplays on aMondayLexi isdying of anewdisease"Are you herefor the walk-inclinic?" "No.""Do you have anappointment?""No."Patient sayssomethingwildly out ofpocket that wehaven't heardbeforeWaits until they'rein the room withthe MA/providerto provideimportantsymptom infoWe runout ofkiosks inthe clinicComesin after4:20 pm

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Says the q, b, or s word
  2. Asks if copay can be billed
  3. Declines or refuses audiogram
  4. Plays video with volume in lobby
  5. Patient doesn't want to wait in the waiting room/wants to wait outside
  6. Tries to turn in kiosk before finishing
  7. Hartman wants a follow up before he has availability
  8. Hartman adds on an audio
  9. Wants to see an MD in the clinic
  10. Goes to Riley or Kelly instead of Kim
  11. Types all allergies into 1 entry instead of individually on kiosk
  12. MA calls patient by wrong name or mispronounces name
  13. Thinks they're being called when they aren't
  14. When we tell a HA patient that they can either drop off or make an appt, but they claim when they called they were told they could walk in
  15. "I tried to call and make an appointment..."
  16. Makes comments about dogs in screensavers
  17. Run out of audio slots
  18. A/R steals paper
  19. Answers "What is your DOB?" incorrectly
  20. Patient waits until the 11th hour
  21. Doesn't fill out back-side of FA
  22. "I thought you guys didn't make appointments?"
  23. Leaves front desk before we're done with them
  24. Shows up at wrong location
  25. Leaves after being checked in
  26. Uses sign-in sheet incorrectly
  27. Patient inputs incorrect DOB on Waitwhile
  28. Walk-in patient has Essence HMO but doesn't have a referral
  29. All the bathrooms are full
  30. Radio stops working
  31. Wait is over 2 hours
  32. Allergy shot patient forgets meds/EpiPen
  33. Patient walks in after 4 & needs an audio
  34. A wild weewoo appears
  35. Patient spells their name wrong on Waitwhile
  36. Circles hearing loss when it doesn't apply
  37. Heat of the Moment plays on a Tuesday
  38. "Are you here for the walk-in clinic?" "I'm here for (appt reason)."
  39. Comments on amount of people in the lobby
  40. Talks on speakerphone in lobby
  41. Provider forgets audio for follow up
  42. Circles American for race
  43. ModMed stops working
  44. Questions paperwork
  45. Manic Monday plays on a Monday
  46. Lexi is dying of a new disease
  47. "Are you here for the walk-in clinic?" "No." "Do you have an appointment?" "No."
  48. Patient says something wildly out of pocket that we haven't heard before
  49. Waits until they're in the room with the MA/provider to provide important symptom info
  50. We run out of kiosks in the clinic
  51. Comes in after 4:20 pm