Patient calling to check status of refill Scheduled multiple patients in one call Transfer to NL Patient canceled appt less than 30 min before start Ordered nurse only appt Used interpreter Patient needing to be seen for pain Lots of background noise Updated demographics/ created new patient chart Medication going through PA Schedule in St. Peter Demands to speak to PCP Transfer to billing, ROI, or patient experiance Called Rochester specialty Needing new order due to region No PCT availability Nursing home calling Scheduled in Radiology Missed wrap up code Patient upset you Transcribed labs/ mammo BCBS insurance Patient using walmart pharmacy MRN starting with 5 Patient calling to check status of refill Scheduled multiple patients in one call Transfer to NL Patient canceled appt less than 30 min before start Ordered nurse only appt Used interpreter Patient needing to be seen for pain Lots of background noise Updated demographics/ created new patient chart Medication going through PA Schedule in St. Peter Demands to speak to PCP Transfer to billing, ROI, or patient experiance Called Rochester specialty Needing new order due to region No PCT availability Nursing home calling Scheduled in Radiology Missed wrap up code Patient upset you Transcribed labs/ mammo BCBS insurance Patient using walmart pharmacy MRN starting with 5
(Print)
Patient calling to check status of refill
Scheduled multiple patients in one call
Transfer to NL
Patient canceled appt less than 30 min before start
Ordered nurse only appt
Used interpreter
Patient needing to be seen for pain
Lots of background noise
Updated demographics/ created new patient chart
Medication going through PA
Schedule in St. Peter
Demands to speak to PCP
Transfer to billing, ROI, or patient experiance
Called Rochester specialty
Needing new order due to region
No PCT availability
Nursing home calling
Scheduled in Radiology
Missed wrap up code
Patient upset you
Transcribed labs/ mammo
BCBS insurance
Patient using walmart pharmacy
MRN starting with 5
