Used interpreter MRN starting with 5 Patient canceled appt less than 30 min before start Missed wrap up code Updated demographics/ created new patient chart Ordered nurse only appt Transfer to billing, ROI, or patient experiance Scheduled multiple patients in one call No PCT availability Patient using walmart pharmacy Patient needing to be seen for pain Patient calling to check status of refill Lots of background noise BCBS insurance Transfer to NL Nursing home calling Transcribed labs/ mammo Patient upset you Scheduled in Radiology Demands to speak to PCP Schedule in St. Peter Needing new order due to region Called Rochester specialty Medication going through PA Used interpreter MRN starting with 5 Patient canceled appt less than 30 min before start Missed wrap up code Updated demographics/ created new patient chart Ordered nurse only appt Transfer to billing, ROI, or patient experiance Scheduled multiple patients in one call No PCT availability Patient using walmart pharmacy Patient needing to be seen for pain Patient calling to check status of refill Lots of background noise BCBS insurance Transfer to NL Nursing home calling Transcribed labs/ mammo Patient upset you Scheduled in Radiology Demands to speak to PCP Schedule in St. Peter Needing new order due to region Called Rochester specialty Medication going through PA
(Print)
Used interpreter
MRN starting with 5
Patient canceled appt less than 30 min before start
Missed wrap up code
Updated demographics/ created new patient chart
Ordered nurse only appt
Transfer to billing, ROI, or patient experiance
Scheduled multiple patients in one call
No PCT availability
Patient using walmart pharmacy
Patient needing to be seen for pain
Patient calling to check status of refill
Lots of background noise
BCBS insurance
Transfer to NL
Nursing home calling
Transcribed labs/ mammo
Patient upset you
Scheduled in Radiology
Demands to speak to PCP
Schedule in St. Peter
Needing new order due to region
Called Rochester specialty
Medication going through PA
