BCBS insurance Patient canceled appt less than 30 min before start Patient needing to be seen for pain Scheduled in Radiology Transcribed labs/ mammo Transfer to billing, ROI, or patient experiance Ordered nurse only appt Demands to speak to PCP Missed wrap up code Called Rochester specialty MRN starting with 5 Updated demographics/ created new patient chart Lots of background noise Patient upset you Transfer to NL Medication going through PA Patient using walmart pharmacy Needing new order due to region No PCT availability Scheduled multiple patients in one call Patient calling to check status of refill Nursing home calling Schedule in St. Peter Used interpreter BCBS insurance Patient canceled appt less than 30 min before start Patient needing to be seen for pain Scheduled in Radiology Transcribed labs/ mammo Transfer to billing, ROI, or patient experiance Ordered nurse only appt Demands to speak to PCP Missed wrap up code Called Rochester specialty MRN starting with 5 Updated demographics/ created new patient chart Lots of background noise Patient upset you Transfer to NL Medication going through PA Patient using walmart pharmacy Needing new order due to region No PCT availability Scheduled multiple patients in one call Patient calling to check status of refill Nursing home calling Schedule in St. Peter Used interpreter
(Print)
BCBS insurance
Patient canceled appt less than 30 min before start
Patient needing to be seen for pain
Scheduled in Radiology
Transcribed labs/ mammo
Transfer to billing, ROI, or patient experiance
Ordered nurse only appt
Demands to speak to PCP
Missed wrap up code
Called Rochester specialty
MRN starting with 5
Updated demographics/ created new patient chart
Lots of background noise
Patient upset you
Transfer to NL
Medication going through PA
Patient using walmart pharmacy
Needing new order due to region
No PCT availability
Scheduled multiple patients in one call
Patient calling to check status of refill
Nursing home calling
Schedule in St. Peter
Used interpreter
