Pt calls tocancelafter apptstart timePt talksabout theweatherPhysicaltherapistloseschartPt answersto thewrongnamePtconfusesstaff forPTPatientarrives 20minuteslatePt asks ifthere is abathroomPt orcaregiverfalls asleepin the lobbyPatient asksto rescheduleallappointmentsPt doesn'trespond totheir namewhen calledPt asks forfirstappointmentof the dayGavepatientevaluationformsPatientdoesn'tbring inreferralTransportationnot on timePt on theirphone whilechecking in.Pt saystheychecked inbut didn'tPt walks tothe backwithoutchecking inPt triesto steala pen.Asks foronly onetherapistPt arrives forunscheduledappointmentAssistedPatientAt DoorAsks fordirectionsto officePt asks tochecktheirschedulePt with acopay saysthat theydon't everpayPt calls tocancelafter apptstart timePt talksabout theweatherPhysicaltherapistloseschartPt answersto thewrongnamePtconfusesstaff forPTPatientarrives 20minuteslatePt asks ifthere is abathroomPt orcaregiverfalls asleepin the lobbyPatient asksto rescheduleallappointmentsPt doesn'trespond totheir namewhen calledPt asks forfirstappointmentof the dayGavepatientevaluationformsPatientdoesn'tbring inreferralTransportationnot on timePt on theirphone whilechecking in.Pt saystheychecked inbut didn'tPt walks tothe backwithoutchecking inPt triesto steala pen.Asks foronly onetherapistPt arrives forunscheduledappointmentAssistedPatientAt DoorAsks fordirectionsto officePt asks tochecktheirschedulePt with acopay saysthat theydon't everpay

Medical Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt calls to cancel after appt start time
  2. Pt talks about the weather
  3. Physical therapist loses chart
  4. Pt answers to the wrong name
  5. Pt confuses staff for PT
  6. Patient arrives 20 minutes late
  7. Pt asks if there is a bathroom
  8. Pt or caregiver falls asleep in the lobby
  9. Patient asks to reschedule all appointments
  10. Pt doesn't respond to their name when called
  11. Pt asks for first appointment of the day
  12. Gave patient evaluation forms
  13. Patient doesn't bring in referral
  14. Transportation not on time
  15. Pt on their phone while checking in.
  16. Pt says they checked in but didn't
  17. Pt walks to the back without checking in
  18. Pt tries to steal a pen.
  19. Asks for only one therapist
  20. Pt arrives for unscheduled appointment
  21. Assisted Patient At Door
  22. Asks for directions to office
  23. Pt asks to check their schedule
  24. Pt with a copay says that they don't ever pay