Pt with acopay saysthat theydon't everpayAsks fordirectionsto officePt calls tocancelafter apptstart timePt answersto thewrongnamePatientdoesn'tbring inreferralPt triesto steala pen.Patientarrives 20minuteslatePt on theirphone whilechecking in.Pt doesn'trespond totheir namewhen calledPt asks ifthere is abathroomPt asks forfirstappointmentof the dayGavepatientevaluationformsPatient asksto rescheduleallappointmentsPt asks tochecktheirschedulePtconfusesstaff forPTPt orcaregiverfalls asleepin the lobbyAsks foronly onetherapistPt arrives forunscheduledappointmentTransportationnot on timePt saystheychecked inbut didn'tPt talksabout theweatherPhysicaltherapistloseschartPt walks tothe backwithoutchecking inAssistedPatientAt DoorPt with acopay saysthat theydon't everpayAsks fordirectionsto officePt calls tocancelafter apptstart timePt answersto thewrongnamePatientdoesn'tbring inreferralPt triesto steala pen.Patientarrives 20minuteslatePt on theirphone whilechecking in.Pt doesn'trespond totheir namewhen calledPt asks ifthere is abathroomPt asks forfirstappointmentof the dayGavepatientevaluationformsPatient asksto rescheduleallappointmentsPt asks tochecktheirschedulePtconfusesstaff forPTPt orcaregiverfalls asleepin the lobbyAsks foronly onetherapistPt arrives forunscheduledappointmentTransportationnot on timePt saystheychecked inbut didn'tPt talksabout theweatherPhysicaltherapistloseschartPt walks tothe backwithoutchecking inAssistedPatientAt Door

Medical Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt with a copay says that they don't ever pay
  2. Asks for directions to office
  3. Pt calls to cancel after appt start time
  4. Pt answers to the wrong name
  5. Patient doesn't bring in referral
  6. Pt tries to steal a pen.
  7. Patient arrives 20 minutes late
  8. Pt on their phone while checking in.
  9. Pt doesn't respond to their name when called
  10. Pt asks if there is a bathroom
  11. Pt asks for first appointment of the day
  12. Gave patient evaluation forms
  13. Patient asks to reschedule all appointments
  14. Pt asks to check their schedule
  15. Pt confuses staff for PT
  16. Pt or caregiver falls asleep in the lobby
  17. Asks for only one therapist
  18. Pt arrives for unscheduled appointment
  19. Transportation not on time
  20. Pt says they checked in but didn't
  21. Pt talks about the weather
  22. Physical therapist loses chart
  23. Pt walks to the back without checking in
  24. Assisted Patient At Door