Pt calls tocancelafter apptstart timePatientarrives 20minuteslatePt asks forfirstappointmentof the dayPt answersto thewrongnamePt talksabout theweatherPtconfusesstaff forPTAsks fordirectionsto officePt asks tochecktheirschedulePhysicaltherapistloseschartPt doesn'trespond totheir namewhen calledPatientdoesn'tbring inreferralPt on theirphone whilechecking in.Patient asksto rescheduleallappointmentsAssistedPatientAt DoorPt arrives forunscheduledappointmentAsks foronly onetherapistTransportationnot on timePt saystheychecked inbut didn'tPt orcaregiverfalls asleepin the lobbyPt walks tothe backwithoutchecking inPt asks ifthere is abathroomPt triesto steala pen.GavepatientevaluationformsPt with acopay saysthat theydon't everpayPt calls tocancelafter apptstart timePatientarrives 20minuteslatePt asks forfirstappointmentof the dayPt answersto thewrongnamePt talksabout theweatherPtconfusesstaff forPTAsks fordirectionsto officePt asks tochecktheirschedulePhysicaltherapistloseschartPt doesn'trespond totheir namewhen calledPatientdoesn'tbring inreferralPt on theirphone whilechecking in.Patient asksto rescheduleallappointmentsAssistedPatientAt DoorPt arrives forunscheduledappointmentAsks foronly onetherapistTransportationnot on timePt saystheychecked inbut didn'tPt orcaregiverfalls asleepin the lobbyPt walks tothe backwithoutchecking inPt asks ifthere is abathroomPt triesto steala pen.GavepatientevaluationformsPt with acopay saysthat theydon't everpay

Medical Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt calls to cancel after appt start time
  2. Patient arrives 20 minutes late
  3. Pt asks for first appointment of the day
  4. Pt answers to the wrong name
  5. Pt talks about the weather
  6. Pt confuses staff for PT
  7. Asks for directions to office
  8. Pt asks to check their schedule
  9. Physical therapist loses chart
  10. Pt doesn't respond to their name when called
  11. Patient doesn't bring in referral
  12. Pt on their phone while checking in.
  13. Patient asks to reschedule all appointments
  14. Assisted Patient At Door
  15. Pt arrives for unscheduled appointment
  16. Asks for only one therapist
  17. Transportation not on time
  18. Pt says they checked in but didn't
  19. Pt or caregiver falls asleep in the lobby
  20. Pt walks to the back without checking in
  21. Pt asks if there is a bathroom
  22. Pt tries to steal a pen.
  23. Gave patient evaluation forms
  24. Pt with a copay says that they don't ever pay