Pt confuses staff for PT Pt or caregiver falls asleep in the lobby Asks for only one therapist Pt answers to the wrong name Pt with a copay says that they don't ever pay Pt says they checked in but didn't Gave patient evaluation forms Transportation not on time Patient doesn't bring in referral Assisted Patient At Door Pt arrives for unscheduled appointment Pt doesn't respond to their name when called Pt calls to cancel after appt start time Pt walks to the back without checking in Physical therapist loses chart Pt asks to check their schedule Pt tries to steal a pen. Patient arrives 20 minutes late Asks for directions to office Pt asks for first appointment of the day Patient asks to reschedule all appointments Pt asks if there is a bathroom Pt talks about the weather Pt on their phone while checking in. Pt confuses staff for PT Pt or caregiver falls asleep in the lobby Asks for only one therapist Pt answers to the wrong name Pt with a copay says that they don't ever pay Pt says they checked in but didn't Gave patient evaluation forms Transportation not on time Patient doesn't bring in referral Assisted Patient At Door Pt arrives for unscheduled appointment Pt doesn't respond to their name when called Pt calls to cancel after appt start time Pt walks to the back without checking in Physical therapist loses chart Pt asks to check their schedule Pt tries to steal a pen. Patient arrives 20 minutes late Asks for directions to office Pt asks for first appointment of the day Patient asks to reschedule all appointments Pt asks if there is a bathroom Pt talks about the weather Pt on their phone while checking in.
(Print)
Pt confuses staff for PT
Pt or caregiver falls asleep in the lobby
Asks for only one therapist
Pt answers to the wrong name
Pt with a copay says that they don't ever pay
Pt says they checked in but didn't
Gave patient evaluation forms
Transportation not on time
Patient doesn't bring in referral
Assisted Patient At Door
Pt arrives for unscheduled appointment
Pt doesn't respond to their name when called
Pt calls to cancel after appt start time
Pt walks to the back without checking in
Physical therapist loses chart
Pt asks to check their schedule
Pt tries to steal a pen.
Patient arrives 20 minutes late
Asks for directions to office
Pt asks for first appointment of the day
Patient asks to reschedule all appointments
Pt asks if there is a bathroom
Pt talks about the weather
Pt on their phone while checking in.
