“Theysaid theydid the PAalready”“Can youring thesecouple itemsup for me”Patient standsin line just toask wheresomething isin store“I only paid$____amountlast time”“Whatis/why doI need aPA”“It’s just abottle/pack.How hard isit to put alabel on it”Doctor sendsover incorrectamount/daysupply ofmedicationPatient onlywants aspecificbrand ofdrug“It wassupposedto be doneyesterday”“DoesGoodrxhave abetter price”Patientscontrolmedication isout of stock“Whydoesn’t myinsurancecover it”Patientdoesn’t havea ID for acontrolsubstance“I need my____color/shapepill”Patientdoesn’t knowwho/wheretheir doctoris“Thishappenseverymonth”Customerwants to knowif we have a C2in stock withouthaving a scriptwith usPatientwants totalk to thepharmacist“You guysare busytodayaren’t you”Patient comesto pick up anRx that’s notfilled rightbefore we closePatient mentionsanotherpharmacy (CVS,Walgreens,WboroApothecary, etc.)“I got amessage/callsaying it wasready!”Patientdoesn’t knowthe DOB forwho they arepicking up forWants acontrolfilled early“It didn’tcost thismuch lasttime”Patient wantsyou to fill anOTC medicationin the pharmacybecause it’s “notthe same thing”“I’m goingout oftown/onvacation”Patientwants totransfer(in or out)Patient doesn’tknow what themedicationis/what’s it’sused for“Just filleverythingthat canbe filled”Patients theprescription a“subscription”Customerhands you anon-pharmacyinsurancecardPatient sayssomethingabout therebeing no linePatientwalks up topickupwindow thatnobody is atPatienttries to filla expiredRxSamepatientcalls backto backPatientwants usto call theinsuranceCustomerhere to pickup Rx but itwas RTSPatient wantsus to call foran overrideon theirmedication“Myinsurancehasn’tchanged”“Do I haveto wait inline again”Customer is onphone thewhole time theyare at beingwaited on“They toldme that itwould bein today”“What doyou meanthere’s norefills”“My doctorsaid theysent itover”“You guyscalled me aboutsomething(they have noclue what it wasabout)”“I always haveanissue/problemwhen I comehere”Patient ismad becausewe have tocall dr toclarify an RxCustomerwants totransfer aC2“It’s inthefridge”Customerhands youinsurance afteryou checkthem outCustomerwants toreturn amedicationPatientpronouncesa medicationcompletelywrong“I’m callingto see ifmy Rx isready”Patient givesyou acoupon afteryou checkthem outPatientwants usto call thedoctorToo soon torefill amedication butthe patient is“out of meds ““I guessI’ll justdie”“I get stuffhere all ofthe time”“Can yougive mesome to holdme over”Patient doesn’thave insurancecard on thembut claims theyhave insurancePatient showsup after we areclosed andasks if they canstill get theirmedication“What timedo you guysclose forlunch/theday”“Well howlong isthat goingto take”“I didn’tknow youguys closedat ___”Patient“lost”medication“Youdidn’t askfor my IDlast time”“I’mcompletelyout (with norefills left)”Patientwants topay cashfor a control“I haveacoupon”“Why doyou needmy ID”Tells us theywant a 90dsupply when30d is the onlything coveredby insurance“I justtook mylast one”“Theysaid theydid the PAalready”“Can youring thesecouple itemsup for me”Patient standsin line just toask wheresomething isin store“I only paid$____amountlast time”“Whatis/why doI need aPA”“It’s just abottle/pack.How hard isit to put alabel on it”Doctor sendsover incorrectamount/daysupply ofmedicationPatient onlywants aspecificbrand ofdrug“It wassupposedto be doneyesterday”“DoesGoodrxhave abetter price”Patientscontrolmedication isout of stock“Whydoesn’t myinsurancecover it”Patientdoesn’t havea ID for acontrolsubstance“I need my____color/shapepill”Patientdoesn’t knowwho/wheretheir doctoris“Thishappenseverymonth”Customerwants to knowif we have a C2in stock withouthaving a scriptwith usPatientwants totalk to thepharmacist“You guysare busytodayaren’t you”Patient comesto pick up anRx that’s notfilled rightbefore we closePatient mentionsanotherpharmacy (CVS,Walgreens,WboroApothecary, etc.)“I got amessage/callsaying it wasready!”Patientdoesn’t knowthe DOB forwho they arepicking up forWants acontrolfilled early“It didn’tcost thismuch lasttime”Patient wantsyou to fill anOTC medicationin the pharmacybecause it’s “notthe same thing”“I’m goingout oftown/onvacation”Patientwants totransfer(in or out)Patient doesn’tknow what themedicationis/what’s it’sused for“Just filleverythingthat canbe filled”Patients theprescription a“subscription”Customerhands you anon-pharmacyinsurancecardPatient sayssomethingabout therebeing no linePatientwalks up topickupwindow thatnobody is atPatienttries to filla expiredRxSamepatientcalls backto backPatientwants usto call theinsuranceCustomerhere to pickup Rx but itwas RTSPatient wantsus to call foran overrideon theirmedication“Myinsurancehasn’tchanged”“Do I haveto wait inline again”Customer is onphone thewhole time theyare at beingwaited on“They toldme that itwould bein today”“What doyou meanthere’s norefills”“My doctorsaid theysent itover”“You guyscalled me aboutsomething(they have noclue what it wasabout)”“I always haveanissue/problemwhen I comehere”Patient ismad becausewe have tocall dr toclarify an RxCustomerwants totransfer aC2“It’s inthefridge”Customerhands youinsurance afteryou checkthem outCustomerwants toreturn amedicationPatientpronouncesa medicationcompletelywrong“I’m callingto see ifmy Rx isready”Patient givesyou acoupon afteryou checkthem outPatientwants usto call thedoctorToo soon torefill amedication butthe patient is“out of meds ““I guessI’ll justdie”“I get stuffhere all ofthe time”“Can yougive mesome to holdme over”Patient doesn’thave insurancecard on thembut claims theyhave insurancePatient showsup after we areclosed andasks if they canstill get theirmedication“What timedo you guysclose forlunch/theday”“Well howlong isthat goingto take”“I didn’tknow youguys closedat ___”Patient“lost”medication“Youdidn’t askfor my IDlast time”“I’mcompletelyout (with norefills left)”Patientwants topay cashfor a control“I haveacoupon”“Why doyou needmy ID”Tells us theywant a 90dsupply when30d is the onlything coveredby insurance“I justtook mylast one”

Pharmacy 3633 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “They said they did the PA already”
  2. “Can you ring these couple items up for me”
  3. Patient stands in line just to ask where something is in store
  4. “I only paid $____ amount last time”
  5. “What is/why do I need a PA”
  6. “It’s just a bottle/pack. How hard is it to put a label on it”
  7. Doctor sends over incorrect amount/day supply of medication
  8. Patient only wants a specific brand of drug
  9. “It was supposed to be done yesterday”
  10. “Does Goodrx have a better price”
  11. Patients control medication is out of stock
  12. “Why doesn’t my insurance cover it”
  13. Patient doesn’t have a ID for a control substance
  14. “I need my ____ color/shape pill”
  15. Patient doesn’t know who/where their doctor is
  16. “This happens every month”
  17. Customer wants to know if we have a C2 in stock without having a script with us
  18. Patient wants to talk to the pharmacist
  19. “You guys are busy today aren’t you”
  20. Patient comes to pick up an Rx that’s not filled right before we close
  21. Patient mentions another pharmacy (CVS, Walgreens, Wboro Apothecary, etc.)
  22. “I got a message/call saying it was ready!”
  23. Patient doesn’t know the DOB for who they are picking up for
  24. Wants a control filled early
  25. “It didn’t cost this much last time”
  26. Patient wants you to fill an OTC medication in the pharmacy because it’s “not the same thing”
  27. “I’m going out of town/on vacation”
  28. Patient wants to transfer (in or out)
  29. Patient doesn’t know what the medication is/what’s it’s used for
  30. “Just fill everything that can be filled”
  31. Patients the prescription a “subscription”
  32. Customer hands you a non-pharmacy insurance card
  33. Patient says something about there being no line
  34. Patient walks up to pickup window that nobody is at
  35. Patient tries to fill a expired Rx
  36. Same patient calls back to back
  37. Patient wants us to call the insurance
  38. Customer here to pick up Rx but it was RTS
  39. Patient wants us to call for an override on their medication
  40. “My insurance hasn’t changed”
  41. “Do I have to wait in line again”
  42. Customer is on phone the whole time they are at being waited on
  43. “They told me that it would be in today”
  44. “What do you mean there’s no refills”
  45. “My doctor said they sent it over”
  46. “You guys called me about something (they have no clue what it was about)”
  47. “I always have an issue/problem when I come here”
  48. Patient is mad because we have to call dr to clarify an Rx
  49. Customer wants to transfer a C2
  50. “It’s in the fridge”
  51. Customer hands you insurance after you check them out
  52. Customer wants to return a medication
  53. Patient pronounces a medication completely wrong
  54. “I’m calling to see if my Rx is ready”
  55. Patient gives you a coupon after you check them out
  56. Patient wants us to call the doctor
  57. Too soon to refill a medication but the patient is “out of meds “
  58. “I guess I’ll just die”
  59. “I get stuff here all of the time”
  60. “Can you give me some to hold me over”
  61. Patient doesn’t have insurance card on them but claims they have insurance
  62. Patient shows up after we are closed and asks if they can still get their medication
  63. “What time do you guys close for lunch/the day”
  64. “Well how long is that going to take”
  65. “I didn’t know you guys closed at ___”
  66. Patient “lost” medication
  67. “You didn’t ask for my ID last time”
  68. “I’m completely out (with no refills left)”
  69. Patient wants to pay cash for a control
  70. “I have a coupon”
  71. “Why do you need my ID”
  72. Tells us they want a 90d supply when 30d is the only thing covered by insurance
  73. “I just took my last one”