(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“My doctor said they sent it over”
“What is/why do I need a PA”
Patient mentions another pharmacy (CVS, Walgreens, Wboro Apothecary, etc.)
Too soon to refill a medication but the patient is “out of meds “
“You guys are busy today aren’t you”
“I get stuff here all of the time”
Patient wants to transfer (in or out)
Patient only wants a specific brand of drug
Same patient calls back to back
Patient wants to talk to the pharmacist
“They said they did the PA already”
“It’s in the fridge”
“I’m completely out (with no refills left)”
“What time do you guys close for lunch/the day”
Customer is on phone the whole time they are at being waited on
Customer wants to return a medication
“It’s just a bottle/pack. How hard is it to put a label on it”
Patient “lost” medication
Patient doesn’t have a ID for a control substance
Tells us they want a 90d supply when 30d is the only thing covered by insurance
“Well how long is that going to take”
Patient doesn’t know the DOB for who they are picking up for
Patient wants to pay cash for a control
Patient says something about there being no line
Patient gives you a coupon after you check them out
“I guess I’ll just die”
“I only paid $____ amount last time”
“Just fill everything that can be filled”
Patient walks up to pickup window that nobody is at
“Can you ring these couple items up for me”
Customer wants to transfer a C2
Patient wants you to fill an OTC medication in the pharmacy because it’s “not the same thing”
Patient wants us to call the doctor
“Why doesn’t my insurance cover it”
“Why do you need my ID”
“I’m calling to see if my Rx is ready”
“I need my ____ color/shape pill”
“I have a coupon”
Patients the prescription a “subscription”
Patient stands in line just to ask where something is in store
“I’m going out of town/on vacation”
“I didn’t know you guys closed at ___”
Patient doesn’t have insurance card on them but claims they have insurance
Patients control medication is out of stock
“I always have an issue/problem when I come here”
“It was supposed to be done yesterday”
“You guys called me about something (they have no clue what it was about)”
Patient doesn’t know what the medication is/what’s it’s used for
Patient wants us to call the insurance
Patient comes to pick up an Rx that’s not filled right before we close
Patient tries to fill a expired Rx
“It didn’t cost this much last time”
“You didn’t ask for my ID last time”
Patient wants us to call for an override on their medication
“My insurance hasn’t changed”
“I got a message/call saying it was ready!”
“They told me that it would be in today”
Patient pronounces a medication completely wrong
“I just took my last one”
Wants a control filled early
Customer here to pick up Rx but it was RTS
Patient is mad because we have to call dr to clarify an Rx
Doctor sends over incorrect amount/day supply of medication
“What do you mean there’s no refills”
“Can you give me some to hold me over”
Patient doesn’t know who/where their doctor is
Customer hands you a non-pharmacy insurance card
“This happens every month”
“Does Goodrx have a better price”
Customer hands you insurance after you check them out
Customer wants to know if we have a C2 in stock without having a script with us
Patient shows up after we are closed and asks if they can still get their medication
