Patientwants topay cashfor a control“I’m goingout oftown/onvacation”Doctor sendsover incorrectamount/daysupply ofmedication“I guessI’ll justdie”“Can yougive mesome to holdme over”Customerhands youinsurance afteryou checkthem out“Thishappenseverymonth”Customerhere to pickup Rx but itwas RTS“Theysaid theydid the PAalready”“They toldme that itwould bein today”Patient onlywants aspecificbrand ofdrug“I haveacoupon”“It didn’tcost thismuch lasttime”Customerhands you anon-pharmacyinsurancecard“I got amessage/callsaying it wasready!”“You guyscalled me aboutsomething(they have noclue what it wasabout)”“I only paid$____amountlast time”Patientwants usto call theinsurancePatientdoesn’t knowthe DOB forwho they arepicking up forCustomerwants to knowif we have a C2in stock withouthaving a scriptwith usToo soon torefill amedication butthe patient is“out of meds “Patient wantsus to call foran overrideon theirmedicationPatient ismad becausewe have tocall dr toclarify an RxWants acontrolfilled earlyPatient mentionsanotherpharmacy (CVS,Walgreens,WboroApothecary, etc.)Patient“lost”medication“Whydoesn’t myinsurancecover it”Customerwants toreturn amedicationPatient sayssomethingabout therebeing no line“Can youring thesecouple itemsup for me”“I’mcompletelyout (with norefills left)”“My doctorsaid theysent itover”Patientwalks up topickupwindow thatnobody is atPatients theprescription a“subscription”“Whatis/why doI need aPA”Samepatientcalls backto backPatient standsin line just toask wheresomething isin storePatient comesto pick up anRx that’s notfilled rightbefore we close“Youdidn’t askfor my IDlast time”“It wassupposedto be doneyesterday”“I’m callingto see ifmy Rx isready”Patient doesn’thave insurancecard on thembut claims theyhave insurance“What doyou meanthere’s norefills”Patientwants totalk to thepharmacist“I justtook mylast one”“Why doyou needmy ID”“What timedo you guysclose forlunch/theday”“Myinsurancehasn’tchanged”Patientpronouncesa medicationcompletelywrong“I always haveanissue/problemwhen I comehere”Patientdoesn’t havea ID for acontrolsubstance“Do I haveto wait inline again”Patienttries to filla expiredRxCustomerwants totransfer aC2Patientwants totransfer(in or out)Patientscontrolmedication isout of stockCustomer is onphone thewhole time theyare at beingwaited on“Well howlong isthat goingto take”“DoesGoodrxhave abetter price”“Just filleverythingthat canbe filled”“You guysare busytodayaren’t you”Patientwants usto call thedoctor“I didn’tknow youguys closedat ___”Patientdoesn’t knowwho/wheretheir doctorisPatient showsup after we areclosed andasks if they canstill get theirmedicationPatient givesyou acoupon afteryou checkthem out“It’s inthefridge”“It’s just abottle/pack.How hard isit to put alabel on it”Tells us theywant a 90dsupply when30d is the onlything coveredby insurancePatient wantsyou to fill anOTC medicationin the pharmacybecause it’s “notthe same thing”Patient doesn’tknow what themedicationis/what’s it’sused for“I get stuffhere all ofthe time”“I need my____color/shapepill”Patientwants topay cashfor a control“I’m goingout oftown/onvacation”Doctor sendsover incorrectamount/daysupply ofmedication“I guessI’ll justdie”“Can yougive mesome to holdme over”Customerhands youinsurance afteryou checkthem out“Thishappenseverymonth”Customerhere to pickup Rx but itwas RTS“Theysaid theydid the PAalready”“They toldme that itwould bein today”Patient onlywants aspecificbrand ofdrug“I haveacoupon”“It didn’tcost thismuch lasttime”Customerhands you anon-pharmacyinsurancecard“I got amessage/callsaying it wasready!”“You guyscalled me aboutsomething(they have noclue what it wasabout)”“I only paid$____amountlast time”Patientwants usto call theinsurancePatientdoesn’t knowthe DOB forwho they arepicking up forCustomerwants to knowif we have a C2in stock withouthaving a scriptwith usToo soon torefill amedication butthe patient is“out of meds “Patient wantsus to call foran overrideon theirmedicationPatient ismad becausewe have tocall dr toclarify an RxWants acontrolfilled earlyPatient mentionsanotherpharmacy (CVS,Walgreens,WboroApothecary, etc.)Patient“lost”medication“Whydoesn’t myinsurancecover it”Customerwants toreturn amedicationPatient sayssomethingabout therebeing no line“Can youring thesecouple itemsup for me”“I’mcompletelyout (with norefills left)”“My doctorsaid theysent itover”Patientwalks up topickupwindow thatnobody is atPatients theprescription a“subscription”“Whatis/why doI need aPA”Samepatientcalls backto backPatient standsin line just toask wheresomething isin storePatient comesto pick up anRx that’s notfilled rightbefore we close“Youdidn’t askfor my IDlast time”“It wassupposedto be doneyesterday”“I’m callingto see ifmy Rx isready”Patient doesn’thave insurancecard on thembut claims theyhave insurance“What doyou meanthere’s norefills”Patientwants totalk to thepharmacist“I justtook mylast one”“Why doyou needmy ID”“What timedo you guysclose forlunch/theday”“Myinsurancehasn’tchanged”Patientpronouncesa medicationcompletelywrong“I always haveanissue/problemwhen I comehere”Patientdoesn’t havea ID for acontrolsubstance“Do I haveto wait inline again”Patienttries to filla expiredRxCustomerwants totransfer aC2Patientwants totransfer(in or out)Patientscontrolmedication isout of stockCustomer is onphone thewhole time theyare at beingwaited on“Well howlong isthat goingto take”“DoesGoodrxhave abetter price”“Just filleverythingthat canbe filled”“You guysare busytodayaren’t you”Patientwants usto call thedoctor“I didn’tknow youguys closedat ___”Patientdoesn’t knowwho/wheretheir doctorisPatient showsup after we areclosed andasks if they canstill get theirmedicationPatient givesyou acoupon afteryou checkthem out“It’s inthefridge”“It’s just abottle/pack.How hard isit to put alabel on it”Tells us theywant a 90dsupply when30d is the onlything coveredby insurancePatient wantsyou to fill anOTC medicationin the pharmacybecause it’s “notthe same thing”Patient doesn’tknow what themedicationis/what’s it’sused for“I get stuffhere all ofthe time”“I need my____color/shapepill”

Pharmacy 3633 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient wants to pay cash for a control
  2. “I’m going out of town/on vacation”
  3. Doctor sends over incorrect amount/day supply of medication
  4. “I guess I’ll just die”
  5. “Can you give me some to hold me over”
  6. Customer hands you insurance after you check them out
  7. “This happens every month”
  8. Customer here to pick up Rx but it was RTS
  9. “They said they did the PA already”
  10. “They told me that it would be in today”
  11. Patient only wants a specific brand of drug
  12. “I have a coupon”
  13. “It didn’t cost this much last time”
  14. Customer hands you a non-pharmacy insurance card
  15. “I got a message/call saying it was ready!”
  16. “You guys called me about something (they have no clue what it was about)”
  17. “I only paid $____ amount last time”
  18. Patient wants us to call the insurance
  19. Patient doesn’t know the DOB for who they are picking up for
  20. Customer wants to know if we have a C2 in stock without having a script with us
  21. Too soon to refill a medication but the patient is “out of meds “
  22. Patient wants us to call for an override on their medication
  23. Patient is mad because we have to call dr to clarify an Rx
  24. Wants a control filled early
  25. Patient mentions another pharmacy (CVS, Walgreens, Wboro Apothecary, etc.)
  26. Patient “lost” medication
  27. “Why doesn’t my insurance cover it”
  28. Customer wants to return a medication
  29. Patient says something about there being no line
  30. “Can you ring these couple items up for me”
  31. “I’m completely out (with no refills left)”
  32. “My doctor said they sent it over”
  33. Patient walks up to pickup window that nobody is at
  34. Patients the prescription a “subscription”
  35. “What is/why do I need a PA”
  36. Same patient calls back to back
  37. Patient stands in line just to ask where something is in store
  38. Patient comes to pick up an Rx that’s not filled right before we close
  39. “You didn’t ask for my ID last time”
  40. “It was supposed to be done yesterday”
  41. “I’m calling to see if my Rx is ready”
  42. Patient doesn’t have insurance card on them but claims they have insurance
  43. “What do you mean there’s no refills”
  44. Patient wants to talk to the pharmacist
  45. “I just took my last one”
  46. “Why do you need my ID”
  47. “What time do you guys close for lunch/the day”
  48. “My insurance hasn’t changed”
  49. Patient pronounces a medication completely wrong
  50. “I always have an issue/problem when I come here”
  51. Patient doesn’t have a ID for a control substance
  52. “Do I have to wait in line again”
  53. Patient tries to fill a expired Rx
  54. Customer wants to transfer a C2
  55. Patient wants to transfer (in or out)
  56. Patients control medication is out of stock
  57. Customer is on phone the whole time they are at being waited on
  58. “Well how long is that going to take”
  59. “Does Goodrx have a better price”
  60. “Just fill everything that can be filled”
  61. “You guys are busy today aren’t you”
  62. Patient wants us to call the doctor
  63. “I didn’t know you guys closed at ___”
  64. Patient doesn’t know who/where their doctor is
  65. Patient shows up after we are closed and asks if they can still get their medication
  66. Patient gives you a coupon after you check them out
  67. “It’s in the fridge”
  68. “It’s just a bottle/pack. How hard is it to put a label on it”
  69. Tells us they want a 90d supply when 30d is the only thing covered by insurance
  70. Patient wants you to fill an OTC medication in the pharmacy because it’s “not the same thing”
  71. Patient doesn’t know what the medication is/what’s it’s used for
  72. “I get stuff here all of the time”
  73. “I need my ____ color/shape pill”