Customerwants toreturn amedicationPatientwants usto call thedoctor“It’s just abottle/pack.How hard isit to put alabel on it”“You guyscalled me aboutsomething(they have noclue what it wasabout)”Patientscontrolmedication isout of stock“I got amessage/callsaying it wasready!”“Whatis/why doI need aPA”Patientdoesn’t havea ID for acontrolsubstanceCustomerhere to pickup Rx but itwas RTSPatient ismad becausewe have tocall dr toclarify an Rx“What timedo you guysclose forlunch/theday”“I always haveanissue/problemwhen I comehere”“They toldme that itwould bein today”“Just filleverythingthat canbe filled”“DoesGoodrxhave abetter price”Patientwants usto call theinsurance“You guysare busytodayaren’t you”“I’mcompletelyout (with norefills left)”“I’m goingout oftown/onvacation”Patient mentionsanotherpharmacy (CVS,Walgreens,WboroApothecary, etc.)Patient wantsus to call foran overrideon theirmedicationCustomerhands you anon-pharmacyinsurancecard“Theysaid theydid the PAalready”Patient wantsyou to fill anOTC medicationin the pharmacybecause it’s “notthe same thing”“I only paid$____amountlast time”“I didn’tknow youguys closedat ___”Patient onlywants aspecificbrand ofdrugPatient givesyou acoupon afteryou checkthem out“It didn’tcost thismuch lasttime”“Well howlong isthat goingto take”Patients theprescription a“subscription”Patient showsup after we areclosed andasks if they canstill get theirmedication“My doctorsaid theysent itover”“Do I haveto wait inline again”“I’m callingto see ifmy Rx isready”“It’s inthefridge”Patient standsin line just toask wheresomething isin storePatientwants topay cashfor a controlPatientdoesn’t knowwho/wheretheir doctorisTells us theywant a 90dsupply when30d is the onlything coveredby insurance“Thishappenseverymonth”“Youdidn’t askfor my IDlast time”Customerwants to knowif we have a C2in stock withouthaving a scriptwith us“Can yougive mesome to holdme over”Patienttries to filla expiredRxPatient“lost”medicationCustomerhands youinsurance afteryou checkthem outPatient sayssomethingabout therebeing no line“Myinsurancehasn’tchanged”“Can youring thesecouple itemsup for me”“I guessI’ll justdie”Patient doesn’thave insurancecard on thembut claims theyhave insuranceCustomerwants totransfer aC2Patientpronouncesa medicationcompletelywrongPatientwants totalk to thepharmacist“I need my____color/shapepill”Customer is onphone thewhole time theyare at beingwaited on“I haveacoupon”Samepatientcalls backto back“Whydoesn’t myinsurancecover it”“Why doyou needmy ID”Patient doesn’tknow what themedicationis/what’s it’sused forPatientdoesn’t knowthe DOB forwho they arepicking up for“What doyou meanthere’s norefills”“I get stuffhere all ofthe time”Patientwalks up topickupwindow thatnobody is atPatient comesto pick up anRx that’s notfilled rightbefore we closeDoctor sendsover incorrectamount/daysupply ofmedicationWants acontrolfilled earlyToo soon torefill amedication butthe patient is“out of meds ““I justtook mylast one”“It wassupposedto be doneyesterday”Patientwants totransfer(in or out)Customerwants toreturn amedicationPatientwants usto call thedoctor“It’s just abottle/pack.How hard isit to put alabel on it”“You guyscalled me aboutsomething(they have noclue what it wasabout)”Patientscontrolmedication isout of stock“I got amessage/callsaying it wasready!”“Whatis/why doI need aPA”Patientdoesn’t havea ID for acontrolsubstanceCustomerhere to pickup Rx but itwas RTSPatient ismad becausewe have tocall dr toclarify an Rx“What timedo you guysclose forlunch/theday”“I always haveanissue/problemwhen I comehere”“They toldme that itwould bein today”“Just filleverythingthat canbe filled”“DoesGoodrxhave abetter price”Patientwants usto call theinsurance“You guysare busytodayaren’t you”“I’mcompletelyout (with norefills left)”“I’m goingout oftown/onvacation”Patient mentionsanotherpharmacy (CVS,Walgreens,WboroApothecary, etc.)Patient wantsus to call foran overrideon theirmedicationCustomerhands you anon-pharmacyinsurancecard“Theysaid theydid the PAalready”Patient wantsyou to fill anOTC medicationin the pharmacybecause it’s “notthe same thing”“I only paid$____amountlast time”“I didn’tknow youguys closedat ___”Patient onlywants aspecificbrand ofdrugPatient givesyou acoupon afteryou checkthem out“It didn’tcost thismuch lasttime”“Well howlong isthat goingto take”Patients theprescription a“subscription”Patient showsup after we areclosed andasks if they canstill get theirmedication“My doctorsaid theysent itover”“Do I haveto wait inline again”“I’m callingto see ifmy Rx isready”“It’s inthefridge”Patient standsin line just toask wheresomething isin storePatientwants topay cashfor a controlPatientdoesn’t knowwho/wheretheir doctorisTells us theywant a 90dsupply when30d is the onlything coveredby insurance“Thishappenseverymonth”“Youdidn’t askfor my IDlast time”Customerwants to knowif we have a C2in stock withouthaving a scriptwith us“Can yougive mesome to holdme over”Patienttries to filla expiredRxPatient“lost”medicationCustomerhands youinsurance afteryou checkthem outPatient sayssomethingabout therebeing no line“Myinsurancehasn’tchanged”“Can youring thesecouple itemsup for me”“I guessI’ll justdie”Patient doesn’thave insurancecard on thembut claims theyhave insuranceCustomerwants totransfer aC2Patientpronouncesa medicationcompletelywrongPatientwants totalk to thepharmacist“I need my____color/shapepill”Customer is onphone thewhole time theyare at beingwaited on“I haveacoupon”Samepatientcalls backto back“Whydoesn’t myinsurancecover it”“Why doyou needmy ID”Patient doesn’tknow what themedicationis/what’s it’sused forPatientdoesn’t knowthe DOB forwho they arepicking up for“What doyou meanthere’s norefills”“I get stuffhere all ofthe time”Patientwalks up topickupwindow thatnobody is atPatient comesto pick up anRx that’s notfilled rightbefore we closeDoctor sendsover incorrectamount/daysupply ofmedicationWants acontrolfilled earlyToo soon torefill amedication butthe patient is“out of meds ““I justtook mylast one”“It wassupposedto be doneyesterday”Patientwants totransfer(in or out)

Pharmacy 3633 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer wants to return a medication
  2. Patient wants us to call the doctor
  3. “It’s just a bottle/pack. How hard is it to put a label on it”
  4. “You guys called me about something (they have no clue what it was about)”
  5. Patients control medication is out of stock
  6. “I got a message/call saying it was ready!”
  7. “What is/why do I need a PA”
  8. Patient doesn’t have a ID for a control substance
  9. Customer here to pick up Rx but it was RTS
  10. Patient is mad because we have to call dr to clarify an Rx
  11. “What time do you guys close for lunch/the day”
  12. “I always have an issue/problem when I come here”
  13. “They told me that it would be in today”
  14. “Just fill everything that can be filled”
  15. “Does Goodrx have a better price”
  16. Patient wants us to call the insurance
  17. “You guys are busy today aren’t you”
  18. “I’m completely out (with no refills left)”
  19. “I’m going out of town/on vacation”
  20. Patient mentions another pharmacy (CVS, Walgreens, Wboro Apothecary, etc.)
  21. Patient wants us to call for an override on their medication
  22. Customer hands you a non-pharmacy insurance card
  23. “They said they did the PA already”
  24. Patient wants you to fill an OTC medication in the pharmacy because it’s “not the same thing”
  25. “I only paid $____ amount last time”
  26. “I didn’t know you guys closed at ___”
  27. Patient only wants a specific brand of drug
  28. Patient gives you a coupon after you check them out
  29. “It didn’t cost this much last time”
  30. “Well how long is that going to take”
  31. Patients the prescription a “subscription”
  32. Patient shows up after we are closed and asks if they can still get their medication
  33. “My doctor said they sent it over”
  34. “Do I have to wait in line again”
  35. “I’m calling to see if my Rx is ready”
  36. “It’s in the fridge”
  37. Patient stands in line just to ask where something is in store
  38. Patient wants to pay cash for a control
  39. Patient doesn’t know who/where their doctor is
  40. Tells us they want a 90d supply when 30d is the only thing covered by insurance
  41. “This happens every month”
  42. “You didn’t ask for my ID last time”
  43. Customer wants to know if we have a C2 in stock without having a script with us
  44. “Can you give me some to hold me over”
  45. Patient tries to fill a expired Rx
  46. Patient “lost” medication
  47. Customer hands you insurance after you check them out
  48. Patient says something about there being no line
  49. “My insurance hasn’t changed”
  50. “Can you ring these couple items up for me”
  51. “I guess I’ll just die”
  52. Patient doesn’t have insurance card on them but claims they have insurance
  53. Customer wants to transfer a C2
  54. Patient pronounces a medication completely wrong
  55. Patient wants to talk to the pharmacist
  56. “I need my ____ color/shape pill”
  57. Customer is on phone the whole time they are at being waited on
  58. “I have a coupon”
  59. Same patient calls back to back
  60. “Why doesn’t my insurance cover it”
  61. “Why do you need my ID”
  62. Patient doesn’t know what the medication is/what’s it’s used for
  63. Patient doesn’t know the DOB for who they are picking up for
  64. “What do you mean there’s no refills”
  65. “I get stuff here all of the time”
  66. Patient walks up to pickup window that nobody is at
  67. Patient comes to pick up an Rx that’s not filled right before we close
  68. Doctor sends over incorrect amount/day supply of medication
  69. Wants a control filled early
  70. Too soon to refill a medication but the patient is “out of meds “
  71. “I just took my last one”
  72. “It was supposed to be done yesterday”
  73. Patient wants to transfer (in or out)