(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient wants us to call the insurance
Patient wants us to call for an override on their medication
Customer wants to return a medication
Patients control medication is out of stock
Tells us they want a 90d supply when 30d is the only thing covered by insurance
“I guess I’ll just die”
“I just took my last one”
“This happens every month”
“You guys are busy today aren’t you”
Patient is mad because we have to call dr to clarify an Rx
Patient wants us to call the doctor
Customer wants to know if we have a C2 in stock without having a script with us
Wants a control filled early
“I’m calling to see if my Rx is ready”
Patient doesn’t know the DOB for who they are picking up for
“It’s in the fridge”
Patients the prescription a “subscription”
“It didn’t cost this much last time”
“You guys called me about something (they have no clue what it was about)”
Patient doesn’t have insurance card on them but claims they have insurance
Patient comes to pick up an Rx that’s not filled right before we close
Customer is on phone the whole time they are at being waited on
“I’m going out of town/on vacation”
Patient doesn’t know what the medication is/what’s it’s used for
“What is/why do I need a PA”
“They told me that it would be in today”
Patient gives you a coupon after you check them out
“Do I have to wait in line again”
Patient wants to pay cash for a control
Patient wants you to fill an OTC medication in the pharmacy because it’s “not the same thing”
Patient doesn’t have a ID for a control substance
“I only paid $____ amount last time”
Patient mentions another pharmacy (CVS, Walgreens, Wboro Apothecary, etc.)
“You didn’t ask for my ID last time”
Patient walks up to pickup window that nobody is at
Customer wants to transfer a C2
“They said they did the PA already”
“Why doesn’t my insurance cover it”
Patient pronounces a medication completely wrong
Patient stands in line just to ask where something is in store
“What do you mean there’s no refills”
Patient “lost” medication
“What time do you guys close for lunch/the day”
“It was supposed to be done yesterday”
“It’s just a bottle/pack. How hard is it to put a label on it”
Customer hands you insurance after you check them out
Customer hands you a non-pharmacy insurance card
“Does Goodrx have a better price”
“I’m completely out (with no refills left)”
“Can you give me some to hold me over”
“I need my ____ color/shape pill”
“My doctor said they sent it over”
“Well how long is that going to take”
Patient doesn’t know who/where their doctor is
Patient wants to transfer (in or out)
“I have a coupon”
“I get stuff here all of the time”
“Can you ring these couple items up for me”
Same patient calls back to back
Patient wants to talk to the pharmacist
Doctor sends over incorrect amount/day supply of medication
“I didn’t know you guys closed at ___”
Patient shows up after we are closed and asks if they can still get their medication
“Just fill everything that can be filled”
Too soon to refill a medication but the patient is “out of meds “
