(HB) Quality Topic Team Goal DOR to 1st Contact Below 2.1 All Payments Issued by End of Day Team Goal 31+ Below 19% One Day Production of 10+ 3 RIs Completed 4 Consecutive Days of 5+ Production Assisted Team Member (Aged) Assisted Team Member (VMs) (HB) Voice of the Customer 6 First Contacts Completed All Voicemails Returned Same Day 3 New Total Losses Completed Customer Compliment One Day Production of 8+ Individual Weekly Production 5.0 One Day Production of 7+ 4 Review Liability with Insured 3 TL Settlements Completed 4 Subro Checklists Moved Forward Assisted Team Member (Production) 4 Consecutive Days with - Outflow Reviewed 3 TL Paperwork Activities CSAT Survey Score of 5 (HB) Quality Topic Team Goal DOR to 1st Contact Below 2.1 All Payments Issued by End of Day Team Goal 31+ Below 19% One Day Production of 10+ 3 RIs Completed 4 Consecutive Days of 5+ Production Assisted Team Member (Aged) Assisted Team Member (VMs) (HB) Voice of the Customer 6 First Contacts Completed All Voicemails Returned Same Day 3 New Total Losses Completed Customer Compliment One Day Production of 8+ Individual Weekly Production 5.0 One Day Production of 7+ 4 Review Liability with Insured 3 TL Settlements Completed 4 Subro Checklists Moved Forward Assisted Team Member (Production) 4 Consecutive Days with - Outflow Reviewed 3 TL Paperwork Activities CSAT Survey Score of 5
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
(HB)
Quality
Topic
Team Goal
DOR to 1st Contact Below 2.1
All Payments Issued by
End of Day
Team Goal
31+
Below 19%
One Day Production of 10+
3 RIs Completed
4 Consecutive
Days of 5+
Production
Assisted
Team Member
(Aged)
Assisted
Team
Member
(VMs)
(HB)
Voice of the Customer
6 First Contacts
Completed
All
Voicemails
Returned Same Day
3 New
Total Losses
Completed
Customer
Compliment
One Day Production of 8+
Individual
Weekly Production
5.0
One Day
Production
of 7+
4
Review Liability with
Insured
3 TL Settlements Completed
4 Subro
Checklists
Moved
Forward
Assisted
Team Member
(Production)
4 Consecutive
Days with
- Outflow
Reviewed 3
TL Paperwork
Activities
CSAT
Survey Score of 5