Found acreativeworkaroundfor a technicalconstraintHad an 'aha!'momentduring userresearchStarted anew MiroboardConnectedtwostakeholderstogetherHad to explainservice designto non-designersReceivedpushbackfromstakeholdersLearnedsomethingnew aboutan internalprocessDiscovereda pain pointI didn't knowexistedDiscovered aservice gapwe need toaddressMade aPowerPointor KeynotepresentationCreatedand shareda designartefactRead orlistened tocontent relatedto designthinkingCollaboratedwith a team Idon't usuallywork withDiscoveredusers wereusing a servicecompletelydifferent thanintendedHad someonesuggest AI tosolve a problemthat doesn'tneed AIGot stuck ona problemand askedfor helpStruggled toget the rightpeople in aworkshopSaw a userinteract withsomething in away that mademe rethink thedesignHeld anin-personworkshopTried a newresearchmethod ordesign toolHad tobalancecompetingbusinessprioritiesMade amistake thatturned into alearningopportunityReceivedpositivefeedbackfromstakeholdersGot buy-infrom someonewho wasinitiallyskepticalFound acreativeworkaroundfor a technicalconstraintHad an 'aha!'momentduring userresearchStarted anew MiroboardConnectedtwostakeholderstogetherHad to explainservice designto non-designersReceivedpushbackfromstakeholdersLearnedsomethingnew aboutan internalprocessDiscovereda pain pointI didn't knowexistedDiscovered aservice gapwe need toaddressMade aPowerPointor KeynotepresentationCreatedand shareda designartefactRead orlistened tocontent relatedto designthinkingCollaboratedwith a team Idon't usuallywork withDiscoveredusers wereusing a servicecompletelydifferent thanintendedHad someonesuggest AI tosolve a problemthat doesn'tneed AIGot stuck ona problemand askedfor helpStruggled toget the rightpeople in aworkshopSaw a userinteract withsomething in away that mademe rethink thedesignHeld anin-personworkshopTried a newresearchmethod ordesign toolHad tobalancecompetingbusinessprioritiesMade amistake thatturned into alearningopportunityReceivedpositivefeedbackfromstakeholdersGot buy-infrom someonewho wasinitiallyskeptical

Service Design Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Found a creative workaround for a technical constraint
  2. Had an 'aha!' moment during user research
  3. Started a new Miro board
  4. Connected two stakeholders together
  5. Had to explain service design to non-designers
  6. Received pushback from stakeholders
  7. Learned something new about an internal process
  8. Discovered a pain point I didn't know existed
  9. Discovered a service gap we need to address
  10. Made a PowerPoint or Keynote presentation
  11. Created and shared a design artefact
  12. Read or listened to content related to design thinking
  13. Collaborated with a team I don't usually work with
  14. Discovered users were using a service completely different than intended
  15. Had someone suggest AI to solve a problem that doesn't need AI
  16. Got stuck on a problem and asked for help
  17. Struggled to get the right people in a workshop
  18. Saw a user interact with something in a way that made me rethink the design
  19. Held an in-person workshop
  20. Tried a new research method or design tool
  21. Had to balance competing business priorities
  22. Made a mistake that turned into a learning opportunity
  23. Received positive feedback from stakeholders
  24. Got buy-in from someone who was initially skeptical