Collaboratedwith a team Idon't usuallywork withTried a newresearchmethod ordesign toolReceivedpushbackfromstakeholdersStruggled toget the rightpeople in aworkshopHad an 'aha!'momentduring userresearchReceivedpositivefeedbackfromstakeholdersDiscovereda pain pointI didn't knowexistedGot buy-infrom someonewho wasinitiallyskepticalRead orlistened tocontent relatedto designthinkingCreatedand shareda designartefactHeld anin-personworkshopMade amistake thatturned into alearningopportunityFound acreativeworkaroundfor a technicalconstraintDiscoveredusers wereusing a servicecompletelydifferent thanintendedLearnedsomethingnew aboutan internalprocessHad to explainservice designto non-designersSaw a userinteract withsomething in away that mademe rethink thedesignHad someonesuggest AI tosolve a problemthat doesn'tneed AIDiscovered aservice gapwe need toaddressStarted anew MiroboardHad tobalancecompetingbusinessprioritiesMade aPowerPointor KeynotepresentationConnectedtwostakeholderstogetherGot stuck ona problemand askedfor helpCollaboratedwith a team Idon't usuallywork withTried a newresearchmethod ordesign toolReceivedpushbackfromstakeholdersStruggled toget the rightpeople in aworkshopHad an 'aha!'momentduring userresearchReceivedpositivefeedbackfromstakeholdersDiscovereda pain pointI didn't knowexistedGot buy-infrom someonewho wasinitiallyskepticalRead orlistened tocontent relatedto designthinkingCreatedand shareda designartefactHeld anin-personworkshopMade amistake thatturned into alearningopportunityFound acreativeworkaroundfor a technicalconstraintDiscoveredusers wereusing a servicecompletelydifferent thanintendedLearnedsomethingnew aboutan internalprocessHad to explainservice designto non-designersSaw a userinteract withsomething in away that mademe rethink thedesignHad someonesuggest AI tosolve a problemthat doesn'tneed AIDiscovered aservice gapwe need toaddressStarted anew MiroboardHad tobalancecompetingbusinessprioritiesMade aPowerPointor KeynotepresentationConnectedtwostakeholderstogetherGot stuck ona problemand askedfor help

Service Design Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Collaborated with a team I don't usually work with
  2. Tried a new research method or design tool
  3. Received pushback from stakeholders
  4. Struggled to get the right people in a workshop
  5. Had an 'aha!' moment during user research
  6. Received positive feedback from stakeholders
  7. Discovered a pain point I didn't know existed
  8. Got buy-in from someone who was initially skeptical
  9. Read or listened to content related to design thinking
  10. Created and shared a design artefact
  11. Held an in-person workshop
  12. Made a mistake that turned into a learning opportunity
  13. Found a creative workaround for a technical constraint
  14. Discovered users were using a service completely different than intended
  15. Learned something new about an internal process
  16. Had to explain service design to non-designers
  17. Saw a user interact with something in a way that made me rethink the design
  18. Had someone suggest AI to solve a problem that doesn't need AI
  19. Discovered a service gap we need to address
  20. Started a new Miro board
  21. Had to balance competing business priorities
  22. Made a PowerPoint or Keynote presentation
  23. Connected two stakeholders together
  24. Got stuck on a problem and asked for help