ReceivedpositivefeedbackfromstakeholdersMade amistake thatturned into alearningopportunityDiscovereda pain pointI didn't knowexistedLearnedsomethingnew aboutan internalprocessReceivedpushbackfromstakeholdersFound acreativeworkaroundfor a technicalconstraintRead orlistened tocontent relatedto designthinkingGot buy-infrom someonewho wasinitiallyskepticalHad tobalancecompetingbusinessprioritiesStruggled toget the rightpeople in aworkshopHeld anin-personworkshopDiscovered aservice gapwe need toaddressCollaboratedwith a team Idon't usuallywork withStarted anew MiroboardMade aPowerPointor KeynotepresentationConnectedtwostakeholderstogetherGot stuck ona problemand askedfor helpHad someonesuggest AI tosolve a problemthat doesn'tneed AIHad to explainservice designto non-designersTried a newresearchmethod ordesign toolHad an 'aha!'momentduring userresearchSaw a userinteract withsomething in away that mademe rethink thedesignDiscoveredusers wereusing a servicecompletelydifferent thanintendedCreatedand shareda designartefactReceivedpositivefeedbackfromstakeholdersMade amistake thatturned into alearningopportunityDiscovereda pain pointI didn't knowexistedLearnedsomethingnew aboutan internalprocessReceivedpushbackfromstakeholdersFound acreativeworkaroundfor a technicalconstraintRead orlistened tocontent relatedto designthinkingGot buy-infrom someonewho wasinitiallyskepticalHad tobalancecompetingbusinessprioritiesStruggled toget the rightpeople in aworkshopHeld anin-personworkshopDiscovered aservice gapwe need toaddressCollaboratedwith a team Idon't usuallywork withStarted anew MiroboardMade aPowerPointor KeynotepresentationConnectedtwostakeholderstogetherGot stuck ona problemand askedfor helpHad someonesuggest AI tosolve a problemthat doesn'tneed AIHad to explainservice designto non-designersTried a newresearchmethod ordesign toolHad an 'aha!'momentduring userresearchSaw a userinteract withsomething in away that mademe rethink thedesignDiscoveredusers wereusing a servicecompletelydifferent thanintendedCreatedand shareda designartefact

Service Design Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received positive feedback from stakeholders
  2. Made a mistake that turned into a learning opportunity
  3. Discovered a pain point I didn't know existed
  4. Learned something new about an internal process
  5. Received pushback from stakeholders
  6. Found a creative workaround for a technical constraint
  7. Read or listened to content related to design thinking
  8. Got buy-in from someone who was initially skeptical
  9. Had to balance competing business priorities
  10. Struggled to get the right people in a workshop
  11. Held an in-person workshop
  12. Discovered a service gap we need to address
  13. Collaborated with a team I don't usually work with
  14. Started a new Miro board
  15. Made a PowerPoint or Keynote presentation
  16. Connected two stakeholders together
  17. Got stuck on a problem and asked for help
  18. Had someone suggest AI to solve a problem that doesn't need AI
  19. Had to explain service design to non-designers
  20. Tried a new research method or design tool
  21. Had an 'aha!' moment during user research
  22. Saw a user interact with something in a way that made me rethink the design
  23. Discovered users were using a service completely different than intended
  24. Created and shared a design artefact