Found acreativeworkaroundfor a technicalconstraintReceivedpositivefeedbackfromstakeholdersSaw a userinteract withsomething in away that mademe rethink thedesignHad tobalancecompetingbusinessprioritiesStarted anew MiroboardMade aPowerPointor KeynotepresentationReceivedpushbackfromstakeholdersGot buy-infrom someonewho wasinitiallyskepticalDiscoveredusers wereusing a servicecompletelydifferent thanintendedConnectedtwostakeholderstogetherTried a newresearchmethod ordesign toolCreatedand shareda designartefactDiscovereda pain pointI didn't knowexistedMade amistake thatturned into alearningopportunityHad an 'aha!'momentduring userresearchDiscovered aservice gapwe need toaddressCollaboratedwith a team Idon't usuallywork withHeld anin-personworkshopGot stuck ona problemand askedfor helpHad someonesuggest AI tosolve a problemthat doesn'tneed AILearnedsomethingnew aboutan internalprocessHad to explainservice designto non-designersRead orlistened tocontent relatedto designthinkingStruggled toget the rightpeople in aworkshopFound acreativeworkaroundfor a technicalconstraintReceivedpositivefeedbackfromstakeholdersSaw a userinteract withsomething in away that mademe rethink thedesignHad tobalancecompetingbusinessprioritiesStarted anew MiroboardMade aPowerPointor KeynotepresentationReceivedpushbackfromstakeholdersGot buy-infrom someonewho wasinitiallyskepticalDiscoveredusers wereusing a servicecompletelydifferent thanintendedConnectedtwostakeholderstogetherTried a newresearchmethod ordesign toolCreatedand shareda designartefactDiscovereda pain pointI didn't knowexistedMade amistake thatturned into alearningopportunityHad an 'aha!'momentduring userresearchDiscovered aservice gapwe need toaddressCollaboratedwith a team Idon't usuallywork withHeld anin-personworkshopGot stuck ona problemand askedfor helpHad someonesuggest AI tosolve a problemthat doesn'tneed AILearnedsomethingnew aboutan internalprocessHad to explainservice designto non-designersRead orlistened tocontent relatedto designthinkingStruggled toget the rightpeople in aworkshop

Service Design Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Found a creative workaround for a technical constraint
  2. Received positive feedback from stakeholders
  3. Saw a user interact with something in a way that made me rethink the design
  4. Had to balance competing business priorities
  5. Started a new Miro board
  6. Made a PowerPoint or Keynote presentation
  7. Received pushback from stakeholders
  8. Got buy-in from someone who was initially skeptical
  9. Discovered users were using a service completely different than intended
  10. Connected two stakeholders together
  11. Tried a new research method or design tool
  12. Created and shared a design artefact
  13. Discovered a pain point I didn't know existed
  14. Made a mistake that turned into a learning opportunity
  15. Had an 'aha!' moment during user research
  16. Discovered a service gap we need to address
  17. Collaborated with a team I don't usually work with
  18. Held an in-person workshop
  19. Got stuck on a problem and asked for help
  20. Had someone suggest AI to solve a problem that doesn't need AI
  21. Learned something new about an internal process
  22. Had to explain service design to non-designers
  23. Read or listened to content related to design thinking
  24. Struggled to get the right people in a workshop