Read orlistened tocontent relatedto designthinkingMade amistake thatturned into alearningopportunityStruggled toget the rightpeople in aworkshopFound acreativeworkaroundfor a technicalconstraintReceivedpositivefeedbackfromstakeholdersDiscovered aservice gapwe need toaddressCollaboratedwith a team Idon't usuallywork withCreatedand shareda designartefactHeld anin-personworkshopGot stuck ona problemand askedfor helpHad to explainservice designto non-designersHad tobalancecompetingbusinessprioritiesGot buy-infrom someonewho wasinitiallyskepticalStarted anew MiroboardConnectedtwostakeholderstogetherDiscoveredusers wereusing a servicecompletelydifferent thanintendedHad someonesuggest AI tosolve a problemthat doesn'tneed AISaw a userinteract withsomething in away that mademe rethink thedesignTried a newresearchmethod ordesign toolDiscovereda pain pointI didn't knowexistedLearnedsomethingnew aboutan internalprocessMade aPowerPointor KeynotepresentationHad an 'aha!'momentduring userresearchReceivedpushbackfromstakeholdersRead orlistened tocontent relatedto designthinkingMade amistake thatturned into alearningopportunityStruggled toget the rightpeople in aworkshopFound acreativeworkaroundfor a technicalconstraintReceivedpositivefeedbackfromstakeholdersDiscovered aservice gapwe need toaddressCollaboratedwith a team Idon't usuallywork withCreatedand shareda designartefactHeld anin-personworkshopGot stuck ona problemand askedfor helpHad to explainservice designto non-designersHad tobalancecompetingbusinessprioritiesGot buy-infrom someonewho wasinitiallyskepticalStarted anew MiroboardConnectedtwostakeholderstogetherDiscoveredusers wereusing a servicecompletelydifferent thanintendedHad someonesuggest AI tosolve a problemthat doesn'tneed AISaw a userinteract withsomething in away that mademe rethink thedesignTried a newresearchmethod ordesign toolDiscovereda pain pointI didn't knowexistedLearnedsomethingnew aboutan internalprocessMade aPowerPointor KeynotepresentationHad an 'aha!'momentduring userresearchReceivedpushbackfromstakeholders

Service Design Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Read or listened to content related to design thinking
  2. Made a mistake that turned into a learning opportunity
  3. Struggled to get the right people in a workshop
  4. Found a creative workaround for a technical constraint
  5. Received positive feedback from stakeholders
  6. Discovered a service gap we need to address
  7. Collaborated with a team I don't usually work with
  8. Created and shared a design artefact
  9. Held an in-person workshop
  10. Got stuck on a problem and asked for help
  11. Had to explain service design to non-designers
  12. Had to balance competing business priorities
  13. Got buy-in from someone who was initially skeptical
  14. Started a new Miro board
  15. Connected two stakeholders together
  16. Discovered users were using a service completely different than intended
  17. Had someone suggest AI to solve a problem that doesn't need AI
  18. Saw a user interact with something in a way that made me rethink the design
  19. Tried a new research method or design tool
  20. Discovered a pain point I didn't know existed
  21. Learned something new about an internal process
  22. Made a PowerPoint or Keynote presentation
  23. Had an 'aha!' moment during user research
  24. Received pushback from stakeholders