Discoveredusers wereusing a servicecompletelydifferent thanintendedDiscovereda pain pointI didn't knowexistedReceivedpushbackfromstakeholdersGot stuck ona problemand askedfor helpGot buy-infrom someonewho wasinitiallyskepticalCreatedand shareda designartefactLearnedsomethingnew aboutan internalprocessStarted anew MiroboardDiscovered aservice gapwe need toaddressHad an 'aha!'momentduring userresearchHeld anin-personworkshopSaw a userinteract withsomething in away that mademe rethink thedesignTried a newresearchmethod ordesign toolRead orlistened tocontent relatedto designthinkingFound acreativeworkaroundfor a technicalconstraintStruggled toget the rightpeople in aworkshopCollaboratedwith a team Idon't usuallywork withReceivedpositivefeedbackfromstakeholdersHad tobalancecompetingbusinessprioritiesConnectedtwostakeholderstogetherMade amistake thatturned into alearningopportunityMade aPowerPointor KeynotepresentationHad to explainservice designto non-designersHad someonesuggest AI tosolve a problemthat doesn'tneed AIDiscoveredusers wereusing a servicecompletelydifferent thanintendedDiscovereda pain pointI didn't knowexistedReceivedpushbackfromstakeholdersGot stuck ona problemand askedfor helpGot buy-infrom someonewho wasinitiallyskepticalCreatedand shareda designartefactLearnedsomethingnew aboutan internalprocessStarted anew MiroboardDiscovered aservice gapwe need toaddressHad an 'aha!'momentduring userresearchHeld anin-personworkshopSaw a userinteract withsomething in away that mademe rethink thedesignTried a newresearchmethod ordesign toolRead orlistened tocontent relatedto designthinkingFound acreativeworkaroundfor a technicalconstraintStruggled toget the rightpeople in aworkshopCollaboratedwith a team Idon't usuallywork withReceivedpositivefeedbackfromstakeholdersHad tobalancecompetingbusinessprioritiesConnectedtwostakeholderstogetherMade amistake thatturned into alearningopportunityMade aPowerPointor KeynotepresentationHad to explainservice designto non-designersHad someonesuggest AI tosolve a problemthat doesn'tneed AI

Service Design Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Discovered users were using a service completely different than intended
  2. Discovered a pain point I didn't know existed
  3. Received pushback from stakeholders
  4. Got stuck on a problem and asked for help
  5. Got buy-in from someone who was initially skeptical
  6. Created and shared a design artefact
  7. Learned something new about an internal process
  8. Started a new Miro board
  9. Discovered a service gap we need to address
  10. Had an 'aha!' moment during user research
  11. Held an in-person workshop
  12. Saw a user interact with something in a way that made me rethink the design
  13. Tried a new research method or design tool
  14. Read or listened to content related to design thinking
  15. Found a creative workaround for a technical constraint
  16. Struggled to get the right people in a workshop
  17. Collaborated with a team I don't usually work with
  18. Received positive feedback from stakeholders
  19. Had to balance competing business priorities
  20. Connected two stakeholders together
  21. Made a mistake that turned into a learning opportunity
  22. Made a PowerPoint or Keynote presentation
  23. Had to explain service design to non-designers
  24. Had someone suggest AI to solve a problem that doesn't need AI