Started anew MiroboardMade amistake thatturned into alearningopportunityCollaboratedwith a team Idon't usuallywork withLearnedsomethingnew aboutan internalprocessGot stuck ona problemand askedfor helpDiscovereda pain pointI didn't knowexistedSaw a userinteract withsomething in away that mademe rethink thedesignStruggled toget the rightpeople in aworkshopHad someonesuggest AI tosolve a problemthat doesn'tneed AIReceivedpositivefeedbackfromstakeholdersHeld anin-personworkshopHad to explainservice designto non-designersHad tobalancecompetingbusinessprioritiesHad an 'aha!'momentduring userresearchMade aPowerPointor KeynotepresentationDiscoveredusers wereusing a servicecompletelydifferent thanintendedTried a newresearchmethod ordesign toolReceivedpushbackfromstakeholdersCreatedand shareda designartefactFound acreativeworkaroundfor a technicalconstraintRead orlistened tocontent relatedto designthinkingDiscovered aservice gapwe need toaddressGot buy-infrom someonewho wasinitiallyskepticalConnectedtwostakeholderstogetherStarted anew MiroboardMade amistake thatturned into alearningopportunityCollaboratedwith a team Idon't usuallywork withLearnedsomethingnew aboutan internalprocessGot stuck ona problemand askedfor helpDiscovereda pain pointI didn't knowexistedSaw a userinteract withsomething in away that mademe rethink thedesignStruggled toget the rightpeople in aworkshopHad someonesuggest AI tosolve a problemthat doesn'tneed AIReceivedpositivefeedbackfromstakeholdersHeld anin-personworkshopHad to explainservice designto non-designersHad tobalancecompetingbusinessprioritiesHad an 'aha!'momentduring userresearchMade aPowerPointor KeynotepresentationDiscoveredusers wereusing a servicecompletelydifferent thanintendedTried a newresearchmethod ordesign toolReceivedpushbackfromstakeholdersCreatedand shareda designartefactFound acreativeworkaroundfor a technicalconstraintRead orlistened tocontent relatedto designthinkingDiscovered aservice gapwe need toaddressGot buy-infrom someonewho wasinitiallyskepticalConnectedtwostakeholderstogether

Service Design Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Started a new Miro board
  2. Made a mistake that turned into a learning opportunity
  3. Collaborated with a team I don't usually work with
  4. Learned something new about an internal process
  5. Got stuck on a problem and asked for help
  6. Discovered a pain point I didn't know existed
  7. Saw a user interact with something in a way that made me rethink the design
  8. Struggled to get the right people in a workshop
  9. Had someone suggest AI to solve a problem that doesn't need AI
  10. Received positive feedback from stakeholders
  11. Held an in-person workshop
  12. Had to explain service design to non-designers
  13. Had to balance competing business priorities
  14. Had an 'aha!' moment during user research
  15. Made a PowerPoint or Keynote presentation
  16. Discovered users were using a service completely different than intended
  17. Tried a new research method or design tool
  18. Received pushback from stakeholders
  19. Created and shared a design artefact
  20. Found a creative workaround for a technical constraint
  21. Read or listened to content related to design thinking
  22. Discovered a service gap we need to address
  23. Got buy-in from someone who was initially skeptical
  24. Connected two stakeholders together