Tried a newresearchmethod ordesign toolMade aPowerPointor KeynotepresentationDiscovered aservice gapwe need toaddressStarted anew MiroboardFound acreativeworkaroundfor a technicalconstraintLearnedsomethingnew aboutan internalprocessCollaboratedwith a team Idon't usuallywork withHeld anin-personworkshopStruggled toget the rightpeople in aworkshopMade amistake thatturned into alearningopportunityGot stuck ona problemand askedfor helpReceivedpushbackfromstakeholdersCreatedand shareda designartefactSaw a userinteract withsomething in away that mademe rethink thedesignDiscoveredusers wereusing a servicecompletelydifferent thanintendedHad an 'aha!'momentduring userresearchDiscovereda pain pointI didn't knowexistedHad someonesuggest AI tosolve a problemthat doesn'tneed AIRead orlistened tocontent relatedto designthinkingReceivedpositivefeedbackfromstakeholdersGot buy-infrom someonewho wasinitiallyskepticalHad to explainservice designto non-designersHad tobalancecompetingbusinessprioritiesConnectedtwostakeholderstogetherTried a newresearchmethod ordesign toolMade aPowerPointor KeynotepresentationDiscovered aservice gapwe need toaddressStarted anew MiroboardFound acreativeworkaroundfor a technicalconstraintLearnedsomethingnew aboutan internalprocessCollaboratedwith a team Idon't usuallywork withHeld anin-personworkshopStruggled toget the rightpeople in aworkshopMade amistake thatturned into alearningopportunityGot stuck ona problemand askedfor helpReceivedpushbackfromstakeholdersCreatedand shareda designartefactSaw a userinteract withsomething in away that mademe rethink thedesignDiscoveredusers wereusing a servicecompletelydifferent thanintendedHad an 'aha!'momentduring userresearchDiscovereda pain pointI didn't knowexistedHad someonesuggest AI tosolve a problemthat doesn'tneed AIRead orlistened tocontent relatedto designthinkingReceivedpositivefeedbackfromstakeholdersGot buy-infrom someonewho wasinitiallyskepticalHad to explainservice designto non-designersHad tobalancecompetingbusinessprioritiesConnectedtwostakeholderstogether

Service Design Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tried a new research method or design tool
  2. Made a PowerPoint or Keynote presentation
  3. Discovered a service gap we need to address
  4. Started a new Miro board
  5. Found a creative workaround for a technical constraint
  6. Learned something new about an internal process
  7. Collaborated with a team I don't usually work with
  8. Held an in-person workshop
  9. Struggled to get the right people in a workshop
  10. Made a mistake that turned into a learning opportunity
  11. Got stuck on a problem and asked for help
  12. Received pushback from stakeholders
  13. Created and shared a design artefact
  14. Saw a user interact with something in a way that made me rethink the design
  15. Discovered users were using a service completely different than intended
  16. Had an 'aha!' moment during user research
  17. Discovered a pain point I didn't know existed
  18. Had someone suggest AI to solve a problem that doesn't need AI
  19. Read or listened to content related to design thinking
  20. Received positive feedback from stakeholders
  21. Got buy-in from someone who was initially skeptical
  22. Had to explain service design to non-designers
  23. Had to balance competing business priorities
  24. Connected two stakeholders together