Made aPowerPointor KeynotepresentationFound acreativeworkaroundfor a technicalconstraintStarted anew MiroboardDiscovereda pain pointI didn't knowexistedHad someonesuggest AI tosolve a problemthat doesn'tneed AILearnedsomethingnew aboutan internalprocessTried a newresearchmethod ordesign toolHeld anin-personworkshopReceivedpushbackfromstakeholdersDiscovered aservice gapwe need toaddressRead orlistened tocontent relatedto designthinkingHad an 'aha!'momentduring userresearchGot buy-infrom someonewho wasinitiallyskepticalReceivedpositivefeedbackfromstakeholdersCollaboratedwith a team Idon't usuallywork withMade amistake thatturned into alearningopportunityGot stuck ona problemand askedfor helpCreatedand shareda designartefactStruggled toget the rightpeople in aworkshopDiscoveredusers wereusing a servicecompletelydifferent thanintendedHad tobalancecompetingbusinessprioritiesSaw a userinteract withsomething in away that mademe rethink thedesignConnectedtwostakeholderstogetherHad to explainservice designto non-designersMade aPowerPointor KeynotepresentationFound acreativeworkaroundfor a technicalconstraintStarted anew MiroboardDiscovereda pain pointI didn't knowexistedHad someonesuggest AI tosolve a problemthat doesn'tneed AILearnedsomethingnew aboutan internalprocessTried a newresearchmethod ordesign toolHeld anin-personworkshopReceivedpushbackfromstakeholdersDiscovered aservice gapwe need toaddressRead orlistened tocontent relatedto designthinkingHad an 'aha!'momentduring userresearchGot buy-infrom someonewho wasinitiallyskepticalReceivedpositivefeedbackfromstakeholdersCollaboratedwith a team Idon't usuallywork withMade amistake thatturned into alearningopportunityGot stuck ona problemand askedfor helpCreatedand shareda designartefactStruggled toget the rightpeople in aworkshopDiscoveredusers wereusing a servicecompletelydifferent thanintendedHad tobalancecompetingbusinessprioritiesSaw a userinteract withsomething in away that mademe rethink thedesignConnectedtwostakeholderstogetherHad to explainservice designto non-designers

Service Design Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a PowerPoint or Keynote presentation
  2. Found a creative workaround for a technical constraint
  3. Started a new Miro board
  4. Discovered a pain point I didn't know existed
  5. Had someone suggest AI to solve a problem that doesn't need AI
  6. Learned something new about an internal process
  7. Tried a new research method or design tool
  8. Held an in-person workshop
  9. Received pushback from stakeholders
  10. Discovered a service gap we need to address
  11. Read or listened to content related to design thinking
  12. Had an 'aha!' moment during user research
  13. Got buy-in from someone who was initially skeptical
  14. Received positive feedback from stakeholders
  15. Collaborated with a team I don't usually work with
  16. Made a mistake that turned into a learning opportunity
  17. Got stuck on a problem and asked for help
  18. Created and shared a design artefact
  19. Struggled to get the right people in a workshop
  20. Discovered users were using a service completely different than intended
  21. Had to balance competing business priorities
  22. Saw a user interact with something in a way that made me rethink the design
  23. Connected two stakeholders together
  24. Had to explain service design to non-designers