Had to explainservice designto non-designersCollaboratedwith a team Idon't usuallywork withStarted anew MiroboardStruggled toget the rightpeople in aworkshopDiscovered aservice gapwe need toaddressSaw a userinteract withsomething in away that mademe rethink thedesignGot stuck ona problemand askedfor helpConnectedtwostakeholderstogetherCreatedand shareda designartefactHad someonesuggest AI tosolve a problemthat doesn'tneed AIReceivedpositivefeedbackfromstakeholdersFound acreativeworkaroundfor a technicalconstraintLearnedsomethingnew aboutan internalprocessHad tobalancecompetingbusinessprioritiesHeld anin-personworkshopRead orlistened tocontent relatedto designthinkingDiscoveredusers wereusing a servicecompletelydifferent thanintendedReceivedpushbackfromstakeholdersMade aPowerPointor KeynotepresentationHad an 'aha!'momentduring userresearchMade amistake thatturned into alearningopportunityTried a newresearchmethod ordesign toolDiscovereda pain pointI didn't knowexistedGot buy-infrom someonewho wasinitiallyskepticalHad to explainservice designto non-designersCollaboratedwith a team Idon't usuallywork withStarted anew MiroboardStruggled toget the rightpeople in aworkshopDiscovered aservice gapwe need toaddressSaw a userinteract withsomething in away that mademe rethink thedesignGot stuck ona problemand askedfor helpConnectedtwostakeholderstogetherCreatedand shareda designartefactHad someonesuggest AI tosolve a problemthat doesn'tneed AIReceivedpositivefeedbackfromstakeholdersFound acreativeworkaroundfor a technicalconstraintLearnedsomethingnew aboutan internalprocessHad tobalancecompetingbusinessprioritiesHeld anin-personworkshopRead orlistened tocontent relatedto designthinkingDiscoveredusers wereusing a servicecompletelydifferent thanintendedReceivedpushbackfromstakeholdersMade aPowerPointor KeynotepresentationHad an 'aha!'momentduring userresearchMade amistake thatturned into alearningopportunityTried a newresearchmethod ordesign toolDiscovereda pain pointI didn't knowexistedGot buy-infrom someonewho wasinitiallyskeptical

Service Design Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had to explain service design to non-designers
  2. Collaborated with a team I don't usually work with
  3. Started a new Miro board
  4. Struggled to get the right people in a workshop
  5. Discovered a service gap we need to address
  6. Saw a user interact with something in a way that made me rethink the design
  7. Got stuck on a problem and asked for help
  8. Connected two stakeholders together
  9. Created and shared a design artefact
  10. Had someone suggest AI to solve a problem that doesn't need AI
  11. Received positive feedback from stakeholders
  12. Found a creative workaround for a technical constraint
  13. Learned something new about an internal process
  14. Had to balance competing business priorities
  15. Held an in-person workshop
  16. Read or listened to content related to design thinking
  17. Discovered users were using a service completely different than intended
  18. Received pushback from stakeholders
  19. Made a PowerPoint or Keynote presentation
  20. Had an 'aha!' moment during user research
  21. Made a mistake that turned into a learning opportunity
  22. Tried a new research method or design tool
  23. Discovered a pain point I didn't know existed
  24. Got buy-in from someone who was initially skeptical