Struggled toget the rightpeople in aworkshopCollaboratedwith a team Idon't usuallywork withHad an 'aha!'momentduring userresearchRead orlistened tocontent relatedto designthinkingStarted anew MiroboardSaw a userinteract withsomething in away that mademe rethink thedesignHad tobalancecompetingbusinessprioritiesLearnedsomethingnew aboutan internalprocessFound acreativeworkaroundfor a technicalconstraintHeld anin-personworkshopDiscoveredusers wereusing a servicecompletelydifferent thanintendedDiscovered aservice gapwe need toaddressHad to explainservice designto non-designersMade amistake thatturned into alearningopportunityGot buy-infrom someonewho wasinitiallyskepticalCreatedand shareda designartefactMade aPowerPointor KeynotepresentationGot stuck ona problemand askedfor helpConnectedtwostakeholderstogetherHad someonesuggest AI tosolve a problemthat doesn'tneed AIReceivedpositivefeedbackfromstakeholdersReceivedpushbackfromstakeholdersTried a newresearchmethod ordesign toolDiscovereda pain pointI didn't knowexistedStruggled toget the rightpeople in aworkshopCollaboratedwith a team Idon't usuallywork withHad an 'aha!'momentduring userresearchRead orlistened tocontent relatedto designthinkingStarted anew MiroboardSaw a userinteract withsomething in away that mademe rethink thedesignHad tobalancecompetingbusinessprioritiesLearnedsomethingnew aboutan internalprocessFound acreativeworkaroundfor a technicalconstraintHeld anin-personworkshopDiscoveredusers wereusing a servicecompletelydifferent thanintendedDiscovered aservice gapwe need toaddressHad to explainservice designto non-designersMade amistake thatturned into alearningopportunityGot buy-infrom someonewho wasinitiallyskepticalCreatedand shareda designartefactMade aPowerPointor KeynotepresentationGot stuck ona problemand askedfor helpConnectedtwostakeholderstogetherHad someonesuggest AI tosolve a problemthat doesn'tneed AIReceivedpositivefeedbackfromstakeholdersReceivedpushbackfromstakeholdersTried a newresearchmethod ordesign toolDiscovereda pain pointI didn't knowexisted

Service Design Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Struggled to get the right people in a workshop
  2. Collaborated with a team I don't usually work with
  3. Had an 'aha!' moment during user research
  4. Read or listened to content related to design thinking
  5. Started a new Miro board
  6. Saw a user interact with something in a way that made me rethink the design
  7. Had to balance competing business priorities
  8. Learned something new about an internal process
  9. Found a creative workaround for a technical constraint
  10. Held an in-person workshop
  11. Discovered users were using a service completely different than intended
  12. Discovered a service gap we need to address
  13. Had to explain service design to non-designers
  14. Made a mistake that turned into a learning opportunity
  15. Got buy-in from someone who was initially skeptical
  16. Created and shared a design artefact
  17. Made a PowerPoint or Keynote presentation
  18. Got stuck on a problem and asked for help
  19. Connected two stakeholders together
  20. Had someone suggest AI to solve a problem that doesn't need AI
  21. Received positive feedback from stakeholders
  22. Received pushback from stakeholders
  23. Tried a new research method or design tool
  24. Discovered a pain point I didn't know existed