Made aPowerPointor KeynotepresentationCollaboratedwith a team Idon't usuallywork withTried a newresearchmethod ordesign toolGot buy-infrom someonewho wasinitiallyskepticalGot stuck ona problemand askedfor helpReceivedpositivefeedbackfromstakeholdersFound acreativeworkaroundfor a technicalconstraintLearnedsomethingnew aboutan internalprocessDiscovereda pain pointI didn't knowexistedConnectedtwostakeholderstogetherStruggled toget the rightpeople in aworkshopStarted anew MiroboardHad tobalancecompetingbusinessprioritiesHad to explainservice designto non-designersRead orlistened tocontent relatedto designthinkingHeld anin-personworkshopDiscoveredusers wereusing a servicecompletelydifferent thanintendedHad someonesuggest AI tosolve a problemthat doesn'tneed AISaw a userinteract withsomething in away that mademe rethink thedesignCreatedand shareda designartefactReceivedpushbackfromstakeholdersMade amistake thatturned into alearningopportunityHad an 'aha!'momentduring userresearchDiscovered aservice gapwe need toaddressMade aPowerPointor KeynotepresentationCollaboratedwith a team Idon't usuallywork withTried a newresearchmethod ordesign toolGot buy-infrom someonewho wasinitiallyskepticalGot stuck ona problemand askedfor helpReceivedpositivefeedbackfromstakeholdersFound acreativeworkaroundfor a technicalconstraintLearnedsomethingnew aboutan internalprocessDiscovereda pain pointI didn't knowexistedConnectedtwostakeholderstogetherStruggled toget the rightpeople in aworkshopStarted anew MiroboardHad tobalancecompetingbusinessprioritiesHad to explainservice designto non-designersRead orlistened tocontent relatedto designthinkingHeld anin-personworkshopDiscoveredusers wereusing a servicecompletelydifferent thanintendedHad someonesuggest AI tosolve a problemthat doesn'tneed AISaw a userinteract withsomething in away that mademe rethink thedesignCreatedand shareda designartefactReceivedpushbackfromstakeholdersMade amistake thatturned into alearningopportunityHad an 'aha!'momentduring userresearchDiscovered aservice gapwe need toaddress

Service Design Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a PowerPoint or Keynote presentation
  2. Collaborated with a team I don't usually work with
  3. Tried a new research method or design tool
  4. Got buy-in from someone who was initially skeptical
  5. Got stuck on a problem and asked for help
  6. Received positive feedback from stakeholders
  7. Found a creative workaround for a technical constraint
  8. Learned something new about an internal process
  9. Discovered a pain point I didn't know existed
  10. Connected two stakeholders together
  11. Struggled to get the right people in a workshop
  12. Started a new Miro board
  13. Had to balance competing business priorities
  14. Had to explain service design to non-designers
  15. Read or listened to content related to design thinking
  16. Held an in-person workshop
  17. Discovered users were using a service completely different than intended
  18. Had someone suggest AI to solve a problem that doesn't need AI
  19. Saw a user interact with something in a way that made me rethink the design
  20. Created and shared a design artefact
  21. Received pushback from stakeholders
  22. Made a mistake that turned into a learning opportunity
  23. Had an 'aha!' moment during user research
  24. Discovered a service gap we need to address