Write downinstructions forsomeone whoneeds helprememberingHold thedoor fora patientLetsomeonego ahead ofyou in lineSay pleaseand thankyou to apatientHelp acoworkerwithoutbeing askedEncouragea patientEncourageacoworkerSharea snackor gumThank apatient fortheircopayGreet apatientwith "Goodmorning!"Introduceyourselfbeforehelping apatientSmilewhengreeting apatientEscort apatient whodoesn't knowwhere to goLeave akind noteforsomeoneDeescalatea negativesituationComplimenta patientOffer tocarrysomethingfor someoneExplainwhat youare doingto a patientComplimenta coworkerOffer a maskor tissue tosomeone inneedOfferstickers topediatricpatientsTell a patient"Goodbye"when theyleaveAsk "howcan I helpyoutoday?"Apologizesincerelyfor delaysWrite downinstructions forsomeone whoneeds helprememberingHold thedoor fora patientLetsomeonego ahead ofyou in lineSay pleaseand thankyou to apatientHelp acoworkerwithoutbeing askedEncouragea patientEncourageacoworkerSharea snackor gumThank apatient fortheircopayGreet apatientwith "Goodmorning!"Introduceyourselfbeforehelping apatientSmilewhengreeting apatientEscort apatient whodoesn't knowwhere to goLeave akind noteforsomeoneDeescalatea negativesituationComplimenta patientOffer tocarrysomethingfor someoneExplainwhat youare doingto a patientComplimenta coworkerOffer a maskor tissue tosomeone inneedOfferstickers topediatricpatientsTell a patient"Goodbye"when theyleaveAsk "howcan I helpyoutoday?"Apologizesincerelyfor delays

Politeness Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Write down instructions for someone who needs help remembering
  2. Hold the door for a patient
  3. Let someone go ahead of you in line
  4. Say please and thank you to a patient
  5. Help a coworker without being asked
  6. Encourage a patient
  7. Encourage a coworker
  8. Share a snack or gum
  9. Thank a patient for their copay
  10. Greet a patient with "Good morning!"
  11. Introduce yourself before helping a patient
  12. Smile when greeting a patient
  13. Escort a patient who doesn't know where to go
  14. Leave a kind note for someone
  15. Deescalate a negative situation
  16. Compliment a patient
  17. Offer to carry something for someone
  18. Explain what you are doing to a patient
  19. Compliment a coworker
  20. Offer a mask or tissue to someone in need
  21. Offer stickers to pediatric patients
  22. Tell a patient "Goodbye" when they leave
  23. Ask "how can I help you today?"
  24. Apologize sincerely for delays