Letsomeonego ahead ofyou in lineSay pleaseand thankyou to apatientOffer tocarrysomethingfor someoneWrite downinstructions forsomeone whoneeds helprememberingLeave akind noteforsomeoneExplainwhat youare doingto a patientEncouragea patientHold thedoor fora patientEncourageacoworkerSharea snackor gumSmilewhengreeting apatientGreet apatientwith "Goodmorning!"Escort apatient whodoesn't knowwhere to goApologizesincerelyfor delaysIntroduceyourselfbeforehelping apatientComplimenta patientDeescalatea negativesituationComplimenta coworkerTell a patient"Goodbye"when theyleaveAsk "howcan I helpyoutoday?"Offer a maskor tissue tosomeone inneedHelp acoworkerwithoutbeing askedThank apatient fortheircopayOfferstickers topediatricpatientsLetsomeonego ahead ofyou in lineSay pleaseand thankyou to apatientOffer tocarrysomethingfor someoneWrite downinstructions forsomeone whoneeds helprememberingLeave akind noteforsomeoneExplainwhat youare doingto a patientEncouragea patientHold thedoor fora patientEncourageacoworkerSharea snackor gumSmilewhengreeting apatientGreet apatientwith "Goodmorning!"Escort apatient whodoesn't knowwhere to goApologizesincerelyfor delaysIntroduceyourselfbeforehelping apatientComplimenta patientDeescalatea negativesituationComplimenta coworkerTell a patient"Goodbye"when theyleaveAsk "howcan I helpyoutoday?"Offer a maskor tissue tosomeone inneedHelp acoworkerwithoutbeing askedThank apatient fortheircopayOfferstickers topediatricpatients

Politeness Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Let someone go ahead of you in line
  2. Say please and thank you to a patient
  3. Offer to carry something for someone
  4. Write down instructions for someone who needs help remembering
  5. Leave a kind note for someone
  6. Explain what you are doing to a patient
  7. Encourage a patient
  8. Hold the door for a patient
  9. Encourage a coworker
  10. Share a snack or gum
  11. Smile when greeting a patient
  12. Greet a patient with "Good morning!"
  13. Escort a patient who doesn't know where to go
  14. Apologize sincerely for delays
  15. Introduce yourself before helping a patient
  16. Compliment a patient
  17. Deescalate a negative situation
  18. Compliment a coworker
  19. Tell a patient "Goodbye" when they leave
  20. Ask "how can I help you today?"
  21. Offer a mask or tissue to someone in need
  22. Help a coworker without being asked
  23. Thank a patient for their copay
  24. Offer stickers to pediatric patients