Encouragea patientOffer a maskor tissue tosomeone inneedDeescalatea negativesituationOffer tocarrysomethingfor someoneHelp acoworkerwithoutbeing askedComplimenta patientExplainwhat youare doingto a patientThank apatient fortheircopayEscort apatient whodoesn't knowwhere to goComplimenta coworkerOfferstickers topediatricpatientsEncourageacoworkerLetsomeonego ahead ofyou in lineSharea snackor gumHold thedoor fora patientApologizesincerelyfor delaysIntroduceyourselfbeforehelping apatientLeave akind noteforsomeoneWrite downinstructions forsomeone whoneeds helprememberingSmilewhengreeting apatientSay pleaseand thankyou to apatientGreet apatientwith "Goodmorning!"Tell a patient"Goodbye"when theyleaveAsk "howcan I helpyoutoday?"Encouragea patientOffer a maskor tissue tosomeone inneedDeescalatea negativesituationOffer tocarrysomethingfor someoneHelp acoworkerwithoutbeing askedComplimenta patientExplainwhat youare doingto a patientThank apatient fortheircopayEscort apatient whodoesn't knowwhere to goComplimenta coworkerOfferstickers topediatricpatientsEncourageacoworkerLetsomeonego ahead ofyou in lineSharea snackor gumHold thedoor fora patientApologizesincerelyfor delaysIntroduceyourselfbeforehelping apatientLeave akind noteforsomeoneWrite downinstructions forsomeone whoneeds helprememberingSmilewhengreeting apatientSay pleaseand thankyou to apatientGreet apatientwith "Goodmorning!"Tell a patient"Goodbye"when theyleaveAsk "howcan I helpyoutoday?"

Politeness Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Encourage a patient
  2. Offer a mask or tissue to someone in need
  3. Deescalate a negative situation
  4. Offer to carry something for someone
  5. Help a coworker without being asked
  6. Compliment a patient
  7. Explain what you are doing to a patient
  8. Thank a patient for their copay
  9. Escort a patient who doesn't know where to go
  10. Compliment a coworker
  11. Offer stickers to pediatric patients
  12. Encourage a coworker
  13. Let someone go ahead of you in line
  14. Share a snack or gum
  15. Hold the door for a patient
  16. Apologize sincerely for delays
  17. Introduce yourself before helping a patient
  18. Leave a kind note for someone
  19. Write down instructions for someone who needs help remembering
  20. Smile when greeting a patient
  21. Say please and thank you to a patient
  22. Greet a patient with "Good morning!"
  23. Tell a patient "Goodbye" when they leave
  24. Ask "how can I help you today?"