Encouragea patientExplainwhat youare doingto a patientLetsomeonego ahead ofyou in lineLeave akind noteforsomeoneHelp acoworkerwithoutbeing askedEscort apatient whodoesn't knowwhere to goIntroduceyourselfbeforehelping apatientSmilewhengreeting apatientComplimenta patientGreet apatientwith "Goodmorning!"Write downinstructions forsomeone whoneeds helprememberingDeescalatea negativesituationSharea snackor gumApologizesincerelyfor delaysAsk "howcan I helpyoutoday?"Offer a maskor tissue tosomeone inneedThank apatient fortheircopayOfferstickers topediatricpatientsComplimenta coworkerEncourageacoworkerTell a patient"Goodbye"when theyleaveOffer tocarrysomethingfor someoneSay pleaseand thankyou to apatientHold thedoor fora patientEncouragea patientExplainwhat youare doingto a patientLetsomeonego ahead ofyou in lineLeave akind noteforsomeoneHelp acoworkerwithoutbeing askedEscort apatient whodoesn't knowwhere to goIntroduceyourselfbeforehelping apatientSmilewhengreeting apatientComplimenta patientGreet apatientwith "Goodmorning!"Write downinstructions forsomeone whoneeds helprememberingDeescalatea negativesituationSharea snackor gumApologizesincerelyfor delaysAsk "howcan I helpyoutoday?"Offer a maskor tissue tosomeone inneedThank apatient fortheircopayOfferstickers topediatricpatientsComplimenta coworkerEncourageacoworkerTell a patient"Goodbye"when theyleaveOffer tocarrysomethingfor someoneSay pleaseand thankyou to apatientHold thedoor fora patient

Politeness Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Encourage a patient
  2. Explain what you are doing to a patient
  3. Let someone go ahead of you in line
  4. Leave a kind note for someone
  5. Help a coworker without being asked
  6. Escort a patient who doesn't know where to go
  7. Introduce yourself before helping a patient
  8. Smile when greeting a patient
  9. Compliment a patient
  10. Greet a patient with "Good morning!"
  11. Write down instructions for someone who needs help remembering
  12. Deescalate a negative situation
  13. Share a snack or gum
  14. Apologize sincerely for delays
  15. Ask "how can I help you today?"
  16. Offer a mask or tissue to someone in need
  17. Thank a patient for their copay
  18. Offer stickers to pediatric patients
  19. Compliment a coworker
  20. Encourage a coworker
  21. Tell a patient "Goodbye" when they leave
  22. Offer to carry something for someone
  23. Say please and thank you to a patient
  24. Hold the door for a patient