You work inan agencywith multipleprogramsAsk aSupervisorWhat steps wouldyou take if youaccidentally sentconfidentialinformation to thewrong person?Exceptions toConfidentialityBuildsTrustconsumer filecontains HIV/AIDS orSUD treatment mayonly be shared withwritten permission ofthe consumer unlessa specific legalexception appliesA provider calls toask about Client'slocation, you tellthem the Clientslocation and alsotheir backstoryMinimuminformationis to bedisclosed todo your jobRelease ofInformationYou tell Donnieif you see himin public youwill only say"Hi" if he says"Hi" firstHow would youhandle a situationwhere a colleagueasks for confidentialinformation that theyare not authorized toaccess?You have to runto your car realquick, you canleave the Clientfile at the frontdesk for a minuteJohnny tells youhe is going to killhimself byoverdosing on themedications hehas in his backpackYou are havingcoffee with a co-worker atStarbucks and aretalking aboutClient Susie'sgoalsSecureRecordKeepingThere are no legalboundariesbetween you andothers from theoffice as you sitnear each other,use the same spaceClient Shellystates, "I'm somad at her Icould kill her."You report thisto the PoliceClientConsentLimitedDisclosureYour worksite iswhere you work,you can have clientdocumentation inyour work space foraccess if needed.You didn't havetime to finishyour work todayso you take ithome to finishTimmy tells youhe hits hisGrandma andasks you to notto tell anyoneand you agreeFiles containinginformation aboutCPS or APSmatters may onlybe released asthe law permitsClientCenteredApproachKeeping Clientrecords in alocked cabinetbehind alocked doorA Client is gettingconnected to aPCPOnly ClientsPhysical HealthInformation isdiscussedJinny isnodding offand you askher to signan ROIDocumentYou work inan agencywith multipleprogramsAsk aSupervisorWhat steps wouldyou take if youaccidentally sentconfidentialinformation to thewrong person?Exceptions toConfidentialityBuildsTrustconsumer filecontains HIV/AIDS orSUD treatment mayonly be shared withwritten permission ofthe consumer unlessa specific legalexception appliesA provider calls toask about Client'slocation, you tellthem the Clientslocation and alsotheir backstoryMinimuminformationis to bedisclosed todo your jobRelease ofInformationYou tell Donnieif you see himin public youwill only say"Hi" if he says"Hi" firstHow would youhandle a situationwhere a colleagueasks for confidentialinformation that theyare not authorized toaccess?You have to runto your car realquick, you canleave the Clientfile at the frontdesk for a minuteJohnny tells youhe is going to killhimself byoverdosing on themedications hehas in his backpackYou are havingcoffee with a co-worker atStarbucks and aretalking aboutClient Susie'sgoalsSecureRecordKeepingThere are no legalboundariesbetween you andothers from theoffice as you sitnear each other,use the same spaceClient Shellystates, "I'm somad at her Icould kill her."You report thisto the PoliceClientConsentLimitedDisclosureYour worksite iswhere you work,you can have clientdocumentation inyour work space foraccess if needed.You didn't havetime to finishyour work todayso you take ithome to finishTimmy tells youhe hits hisGrandma andasks you to notto tell anyoneand you agreeFiles containinginformation aboutCPS or APSmatters may onlybe released asthe law permitsClientCenteredApproachKeeping Clientrecords in alocked cabinetbehind alocked doorA Client is gettingconnected to aPCPOnly ClientsPhysical HealthInformation isdiscussedJinny isnodding offand you askher to signan ROIDocument

Client Confidentiality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You work in an agency with multiple programs
  2. Ask a Supervisor
  3. What steps would you take if you accidentally sent confidential information to the wrong person?
  4. Exceptions to Confidentiality
  5. Builds Trust
  6. consumer file contains HIV/AIDS or SUD treatment may only be shared with written permission of the consumer unless a specific legal exception applies
  7. A provider calls to ask about Client's location, you tell them the Clients location and also their backstory
  8. Minimum information is to be disclosed to do your job
  9. Release of Information
  10. You tell Donnie if you see him in public you will only say "Hi" if he says "Hi" first
  11. How would you handle a situation where a colleague asks for confidential information that they are not authorized to access?
  12. You have to run to your car real quick, you can leave the Client file at the front desk for a minute
  13. Johnny tells you he is going to kill himself by overdosing on the medications he has in his back pack
  14. You are having coffee with a co-worker at Starbucks and are talking about Client Susie's goals
  15. Secure Record Keeping
  16. There are no legal boundaries between you and others from the office as you sit near each other, use the same space
  17. Client Shelly states, "I'm so mad at her I could kill her." You report this to the Police
  18. Client Consent
  19. Limited Disclosure
  20. Your worksite is where you work, you can have client documentation in your work space for access if needed.
  21. You didn't have time to finish your work today so you take it home to finish
  22. Timmy tells you he hits his Grandma and asks you to not to tell anyone and you agree
  23. Files containing information about CPS or APS matters may only be released as the law permits
  24. Client Centered Approach
  25. Keeping Client records in a locked cabinet behind a locked door
  26. A Client is getting connected to a PCP Only Clients Physical Health Information is discussed
  27. Jinny is nodding off and you ask her to sign an ROI
  28. Document