DocumentJohnny tells youhe is going to killhimself byoverdosing on themedications hehas in his backpackA provider calls toask about Client'slocation, you tellthem the Clientslocation and alsotheir backstoryYou tell Donnieif you see himin public youwill only say"Hi" if he says"Hi" firstYou work inan agencywith multipleprogramsYou didn't havetime to finishyour work todayso you take ithome to finishTimmy tells youhe hits hisGrandma andasks you to notto tell anyoneand you agreeExceptions toConfidentialityJinny isnodding offand you askher to signan ROISecureRecordKeepingAsk aSupervisorFiles containinginformation aboutCPS or APSmatters may onlybe released asthe law permitsWhat steps wouldyou take if youaccidentally sentconfidentialinformation to thewrong person?ClientCenteredApproachBuildsTrustRelease ofInformationThere are no legalboundariesbetween you andothers from theoffice as you sitnear each other,use the same spaceYour worksite iswhere you work,you can have clientdocumentation inyour work space foraccess if needed.You are havingcoffee with a co-worker atStarbucks and aretalking aboutClient Susie'sgoalsClientConsentconsumer filecontains HIV/AIDS orSUD treatment mayonly be shared withwritten permission ofthe consumer unlessa specific legalexception appliesA Client is gettingconnected to aPCPOnly ClientsPhysical HealthInformation isdiscussedClient Shellystates, "I'm somad at her Icould kill her."You report thisto the PoliceHow would youhandle a situationwhere a colleagueasks for confidentialinformation that theyare not authorized toaccess?You have to runto your car realquick, you canleave the Clientfile at the frontdesk for a minuteLimitedDisclosureKeeping Clientrecords in alocked cabinetbehind alocked doorMinimuminformationis to bedisclosed todo your jobDocumentJohnny tells youhe is going to killhimself byoverdosing on themedications hehas in his backpackA provider calls toask about Client'slocation, you tellthem the Clientslocation and alsotheir backstoryYou tell Donnieif you see himin public youwill only say"Hi" if he says"Hi" firstYou work inan agencywith multipleprogramsYou didn't havetime to finishyour work todayso you take ithome to finishTimmy tells youhe hits hisGrandma andasks you to notto tell anyoneand you agreeExceptions toConfidentialityJinny isnodding offand you askher to signan ROISecureRecordKeepingAsk aSupervisorFiles containinginformation aboutCPS or APSmatters may onlybe released asthe law permitsWhat steps wouldyou take if youaccidentally sentconfidentialinformation to thewrong person?ClientCenteredApproachBuildsTrustRelease ofInformationThere are no legalboundariesbetween you andothers from theoffice as you sitnear each other,use the same spaceYour worksite iswhere you work,you can have clientdocumentation inyour work space foraccess if needed.You are havingcoffee with a co-worker atStarbucks and aretalking aboutClient Susie'sgoalsClientConsentconsumer filecontains HIV/AIDS orSUD treatment mayonly be shared withwritten permission ofthe consumer unlessa specific legalexception appliesA Client is gettingconnected to aPCPOnly ClientsPhysical HealthInformation isdiscussedClient Shellystates, "I'm somad at her Icould kill her."You report thisto the PoliceHow would youhandle a situationwhere a colleagueasks for confidentialinformation that theyare not authorized toaccess?You have to runto your car realquick, you canleave the Clientfile at the frontdesk for a minuteLimitedDisclosureKeeping Clientrecords in alocked cabinetbehind alocked doorMinimuminformationis to bedisclosed todo your job

Client Confidentiality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Document
  2. Johnny tells you he is going to kill himself by overdosing on the medications he has in his back pack
  3. A provider calls to ask about Client's location, you tell them the Clients location and also their backstory
  4. You tell Donnie if you see him in public you will only say "Hi" if he says "Hi" first
  5. You work in an agency with multiple programs
  6. You didn't have time to finish your work today so you take it home to finish
  7. Timmy tells you he hits his Grandma and asks you to not to tell anyone and you agree
  8. Exceptions to Confidentiality
  9. Jinny is nodding off and you ask her to sign an ROI
  10. Secure Record Keeping
  11. Ask a Supervisor
  12. Files containing information about CPS or APS matters may only be released as the law permits
  13. What steps would you take if you accidentally sent confidential information to the wrong person?
  14. Client Centered Approach
  15. Builds Trust
  16. Release of Information
  17. There are no legal boundaries between you and others from the office as you sit near each other, use the same space
  18. Your worksite is where you work, you can have client documentation in your work space for access if needed.
  19. You are having coffee with a co-worker at Starbucks and are talking about Client Susie's goals
  20. Client Consent
  21. consumer file contains HIV/AIDS or SUD treatment may only be shared with written permission of the consumer unless a specific legal exception applies
  22. A Client is getting connected to a PCP Only Clients Physical Health Information is discussed
  23. Client Shelly states, "I'm so mad at her I could kill her." You report this to the Police
  24. How would you handle a situation where a colleague asks for confidential information that they are not authorized to access?
  25. You have to run to your car real quick, you can leave the Client file at the front desk for a minute
  26. Limited Disclosure
  27. Keeping Client records in a locked cabinet behind a locked door
  28. Minimum information is to be disclosed to do your job