A provider calls toask about Client'slocation, you tellthem the Clientslocation and alsotheir backstoryExceptions toConfidentialityYou didn't havetime to finishyour work todayso you take ithome to finishJohnny tells youhe is going to killhimself byoverdosing on themedications hehas in his backpackHow would youhandle a situationwhere a colleagueasks for confidentialinformation that theyare not authorized toaccess?Minimuminformationis to bedisclosed todo your jobYou are havingcoffee with a co-worker atStarbucks and aretalking aboutClient Susie'sgoalsThere are no legalboundariesbetween you andothers from theoffice as you sitnear each other,use the same spaceA Client is gettingconnected to aPCPOnly ClientsPhysical HealthInformation isdiscussedJinny isnodding offand you askher to signan ROIClientCenteredApproachYou work inan agencywith multipleprogramsLimitedDisclosureKeeping Clientrecords in alocked cabinetbehind alocked doorconsumer filecontains HIV/AIDS orSUD treatment mayonly be shared withwritten permission ofthe consumer unlessa specific legalexception appliesAsk aSupervisorRelease ofInformationYou tell Donnieif you see himin public youwill only say"Hi" if he says"Hi" firstYou have to runto your car realquick, you canleave the Clientfile at the frontdesk for a minuteSecureRecordKeepingTimmy tells youhe hits hisGrandma andasks you to notto tell anyoneand you agreeClient Shellystates, "I'm somad at her Icould kill her."You report thisto the PoliceBuildsTrustClientConsentFiles containinginformation aboutCPS or APSmatters may onlybe released asthe law permitsDocumentWhat steps wouldyou take if youaccidentally sentconfidentialinformation to thewrong person?Your worksite iswhere you work,you can have clientdocumentation inyour work space foraccess if needed.A provider calls toask about Client'slocation, you tellthem the Clientslocation and alsotheir backstoryExceptions toConfidentialityYou didn't havetime to finishyour work todayso you take ithome to finishJohnny tells youhe is going to killhimself byoverdosing on themedications hehas in his backpackHow would youhandle a situationwhere a colleagueasks for confidentialinformation that theyare not authorized toaccess?Minimuminformationis to bedisclosed todo your jobYou are havingcoffee with a co-worker atStarbucks and aretalking aboutClient Susie'sgoalsThere are no legalboundariesbetween you andothers from theoffice as you sitnear each other,use the same spaceA Client is gettingconnected to aPCPOnly ClientsPhysical HealthInformation isdiscussedJinny isnodding offand you askher to signan ROIClientCenteredApproachYou work inan agencywith multipleprogramsLimitedDisclosureKeeping Clientrecords in alocked cabinetbehind alocked doorconsumer filecontains HIV/AIDS orSUD treatment mayonly be shared withwritten permission ofthe consumer unlessa specific legalexception appliesAsk aSupervisorRelease ofInformationYou tell Donnieif you see himin public youwill only say"Hi" if he says"Hi" firstYou have to runto your car realquick, you canleave the Clientfile at the frontdesk for a minuteSecureRecordKeepingTimmy tells youhe hits hisGrandma andasks you to notto tell anyoneand you agreeClient Shellystates, "I'm somad at her Icould kill her."You report thisto the PoliceBuildsTrustClientConsentFiles containinginformation aboutCPS or APSmatters may onlybe released asthe law permitsDocumentWhat steps wouldyou take if youaccidentally sentconfidentialinformation to thewrong person?Your worksite iswhere you work,you can have clientdocumentation inyour work space foraccess if needed.

Client Confidentiality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A provider calls to ask about Client's location, you tell them the Clients location and also their backstory
  2. Exceptions to Confidentiality
  3. You didn't have time to finish your work today so you take it home to finish
  4. Johnny tells you he is going to kill himself by overdosing on the medications he has in his back pack
  5. How would you handle a situation where a colleague asks for confidential information that they are not authorized to access?
  6. Minimum information is to be disclosed to do your job
  7. You are having coffee with a co-worker at Starbucks and are talking about Client Susie's goals
  8. There are no legal boundaries between you and others from the office as you sit near each other, use the same space
  9. A Client is getting connected to a PCP Only Clients Physical Health Information is discussed
  10. Jinny is nodding off and you ask her to sign an ROI
  11. Client Centered Approach
  12. You work in an agency with multiple programs
  13. Limited Disclosure
  14. Keeping Client records in a locked cabinet behind a locked door
  15. consumer file contains HIV/AIDS or SUD treatment may only be shared with written permission of the consumer unless a specific legal exception applies
  16. Ask a Supervisor
  17. Release of Information
  18. You tell Donnie if you see him in public you will only say "Hi" if he says "Hi" first
  19. You have to run to your car real quick, you can leave the Client file at the front desk for a minute
  20. Secure Record Keeping
  21. Timmy tells you he hits his Grandma and asks you to not to tell anyone and you agree
  22. Client Shelly states, "I'm so mad at her I could kill her." You report this to the Police
  23. Builds Trust
  24. Client Consent
  25. Files containing information about CPS or APS matters may only be released as the law permits
  26. Document
  27. What steps would you take if you accidentally sent confidential information to the wrong person?
  28. Your worksite is where you work, you can have client documentation in your work space for access if needed.