HelloExpectationAnswerEyeContactFriendlySatisfactionMerciAnythingElseThankYouPatientDurationManagingUpManagingUpExpectationReduceAnxietyQuestionsExpectationsDurationExpectationsImproveOutcomesCommunicateWarmGraciasTimeFriendlyCareAnythingElseQuestionsEyeContactAcknowledgeAcknowledgeInviteHelloIntroduceSmileIntroduceSmileInviteReduceAnxietyTimeCareAnswerSatisfactionPatientImproveOutcomesCommunicateWarmHelloExpectationAnswerEyeContactFriendlySatisfactionMerciAnythingElseThankYouPatientDurationManagingUpManagingUpExpectationReduceAnxietyQuestionsExpectationsDurationExpectationsImproveOutcomesCommunicateWarmGraciasTimeFriendlyCareAnythingElseQuestionsEyeContactAcknowledgeAcknowledgeInviteHelloIntroduceSmileIntroduceSmileInviteReduceAnxietyTimeCareAnswerSatisfactionPatientImproveOutcomesCommunicateWarm

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hello
  2. Expectation
  3. Answer
  4. Eye Contact
  5. Friendly
  6. Satisfaction
  7. Merci
  8. Anything Else
  9. Thank You
  10. Patient
  11. Duration
  12. Managing Up
  13. Managing Up
  14. Expectation
  15. Reduce Anxiety
  16. Questions
  17. Expectations
  18. Duration
  19. Expectations
  20. Improve Outcomes
  21. Communicate
  22. Warm
  23. Gracias
  24. Time
  25. Friendly
  26. Care
  27. Anything Else
  28. Questions
  29. Eye Contact
  30. Acknowledge
  31. Acknowledge
  32. Invite
  33. Hello
  34. Introduce
  35. Smile
  36. Introduce
  37. Smile
  38. Invite
  39. Reduce Anxiety
  40. Time
  41. Care
  42. Answer
  43. Satisfaction
  44. Patient
  45. Improve Outcomes
  46. Communicate
  47. Warm