EyeContactDurationExpectationsIntroduceCommunicateManagingUpQuestionsIntroduceTimeWarmDurationAnythingElseSatisfactionExpectationsImproveOutcomesExpectationWarmMerciInvitePatientSatisfactionAnswerManagingUpImproveOutcomesExpectationPatientAnswerFriendlyQuestionsFriendlyReduceAnxietyTimeHelloReduceAnxietyGraciasSmileEyeContactAnythingElseCommunicateAcknowledgeThankYouCareSmileCareInviteHelloAcknowledgeEyeContactDurationExpectationsIntroduceCommunicateManagingUpQuestionsIntroduceTimeWarmDurationAnythingElseSatisfactionExpectationsImproveOutcomesExpectationWarmMerciInvitePatientSatisfactionAnswerManagingUpImproveOutcomesExpectationPatientAnswerFriendlyQuestionsFriendlyReduceAnxietyTimeHelloReduceAnxietyGraciasSmileEyeContactAnythingElseCommunicateAcknowledgeThankYouCareSmileCareInviteHelloAcknowledge

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Eye Contact
  2. Duration
  3. Expectations
  4. Introduce
  5. Communicate
  6. Managing Up
  7. Questions
  8. Introduce
  9. Time
  10. Warm
  11. Duration
  12. Anything Else
  13. Satisfaction
  14. Expectations
  15. Improve Outcomes
  16. Expectation
  17. Warm
  18. Merci
  19. Invite
  20. Patient
  21. Satisfaction
  22. Answer
  23. Managing Up
  24. Improve Outcomes
  25. Expectation
  26. Patient
  27. Answer
  28. Friendly
  29. Questions
  30. Friendly
  31. Reduce Anxiety
  32. Time
  33. Hello
  34. Reduce Anxiety
  35. Gracias
  36. Smile
  37. Eye Contact
  38. Anything Else
  39. Communicate
  40. Acknowledge
  41. Thank You
  42. Care
  43. Smile
  44. Care
  45. Invite
  46. Hello
  47. Acknowledge