DurationAcknowledgeThankYouDurationReduceAnxietyIntroduceGraciasFriendlyAnythingElseWarmQuestionsCommunicateQuestionsAnythingElseAnswerMerciSatisfactionFriendlySmilePatientExpectationManagingUpTimeImproveOutcomesAnswerInviteWarmIntroduceSatisfactionEyeContactCommunicateSmileAcknowledgeInviteEyeContactExpectationsPatientCareImproveOutcomesExpectationReduceAnxietyExpectationsManagingUpHelloCareTimeHelloDurationAcknowledgeThankYouDurationReduceAnxietyIntroduceGraciasFriendlyAnythingElseWarmQuestionsCommunicateQuestionsAnythingElseAnswerMerciSatisfactionFriendlySmilePatientExpectationManagingUpTimeImproveOutcomesAnswerInviteWarmIntroduceSatisfactionEyeContactCommunicateSmileAcknowledgeInviteEyeContactExpectationsPatientCareImproveOutcomesExpectationReduceAnxietyExpectationsManagingUpHelloCareTimeHello

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Duration
  2. Acknowledge
  3. Thank You
  4. Duration
  5. Reduce Anxiety
  6. Introduce
  7. Gracias
  8. Friendly
  9. Anything Else
  10. Warm
  11. Questions
  12. Communicate
  13. Questions
  14. Anything Else
  15. Answer
  16. Merci
  17. Satisfaction
  18. Friendly
  19. Smile
  20. Patient
  21. Expectation
  22. Managing Up
  23. Time
  24. Improve Outcomes
  25. Answer
  26. Invite
  27. Warm
  28. Introduce
  29. Satisfaction
  30. Eye Contact
  31. Communicate
  32. Smile
  33. Acknowledge
  34. Invite
  35. Eye Contact
  36. Expectations
  37. Patient
  38. Care
  39. Improve Outcomes
  40. Expectation
  41. Reduce Anxiety
  42. Expectations
  43. Managing Up
  44. Hello
  45. Care
  46. Time
  47. Hello