HelloHelloSmileGraciasInviteIntroduceAnythingElseFriendlyFriendlyCommunicateQuestionsAcknowledgeCareAnythingElsePatientSatisfactionImproveOutcomesEyeContactWarmMerciPatientDurationExpectationAcknowledgeManagingUpReduceAnxietyManagingUpTimeSmileDurationAnswerCareSatisfactionTimeExpectationInviteImproveOutcomesExpectationsCommunicateEyeContactThankYouAnswerExpectationsIntroduceWarmQuestionsReduceAnxietyHelloHelloSmileGraciasInviteIntroduceAnythingElseFriendlyFriendlyCommunicateQuestionsAcknowledgeCareAnythingElsePatientSatisfactionImproveOutcomesEyeContactWarmMerciPatientDurationExpectationAcknowledgeManagingUpReduceAnxietyManagingUpTimeSmileDurationAnswerCareSatisfactionTimeExpectationInviteImproveOutcomesExpectationsCommunicateEyeContactThankYouAnswerExpectationsIntroduceWarmQuestionsReduceAnxiety

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hello
  2. Hello
  3. Smile
  4. Gracias
  5. Invite
  6. Introduce
  7. Anything Else
  8. Friendly
  9. Friendly
  10. Communicate
  11. Questions
  12. Acknowledge
  13. Care
  14. Anything Else
  15. Patient
  16. Satisfaction
  17. Improve Outcomes
  18. Eye Contact
  19. Warm
  20. Merci
  21. Patient
  22. Duration
  23. Expectation
  24. Acknowledge
  25. Managing Up
  26. Reduce Anxiety
  27. Managing Up
  28. Time
  29. Smile
  30. Duration
  31. Answer
  32. Care
  33. Satisfaction
  34. Time
  35. Expectation
  36. Invite
  37. Improve Outcomes
  38. Expectations
  39. Communicate
  40. Eye Contact
  41. Thank You
  42. Answer
  43. Expectations
  44. Introduce
  45. Warm
  46. Questions
  47. Reduce Anxiety