QuestionsPatientMerciAnswerIntroduceCareCommunicateManagingUpThankYouWarmAnswerExpectationsImproveOutcomesManagingUpAnythingElsePatientAcknowledgeDurationFriendlyGraciasIntroduceCommunicateEyeContactSmileExpectationsSmileFriendlyImproveOutcomesSatisfactionEyeContactSatisfactionCareExpectationReduceAnxietyTimeExpectationTimeAnythingElseAcknowledgeHelloInviteInviteWarmQuestionsReduceAnxietyHelloDurationQuestionsPatientMerciAnswerIntroduceCareCommunicateManagingUpThankYouWarmAnswerExpectationsImproveOutcomesManagingUpAnythingElsePatientAcknowledgeDurationFriendlyGraciasIntroduceCommunicateEyeContactSmileExpectationsSmileFriendlyImproveOutcomesSatisfactionEyeContactSatisfactionCareExpectationReduceAnxietyTimeExpectationTimeAnythingElseAcknowledgeHelloInviteInviteWarmQuestionsReduceAnxietyHelloDuration

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Questions
  2. Patient
  3. Merci
  4. Answer
  5. Introduce
  6. Care
  7. Communicate
  8. Managing Up
  9. Thank You
  10. Warm
  11. Answer
  12. Expectations
  13. Improve Outcomes
  14. Managing Up
  15. Anything Else
  16. Patient
  17. Acknowledge
  18. Duration
  19. Friendly
  20. Gracias
  21. Introduce
  22. Communicate
  23. Eye Contact
  24. Smile
  25. Expectations
  26. Smile
  27. Friendly
  28. Improve Outcomes
  29. Satisfaction
  30. Eye Contact
  31. Satisfaction
  32. Care
  33. Expectation
  34. Reduce Anxiety
  35. Time
  36. Expectation
  37. Time
  38. Anything Else
  39. Acknowledge
  40. Hello
  41. Invite
  42. Invite
  43. Warm
  44. Questions
  45. Reduce Anxiety
  46. Hello
  47. Duration