InviteWarmHelloAcknowledgeSmileSatisfactionPatientGraciasIntroduceDurationEyeContactExpectationsSatisfactionCommunicateCommunicateDurationFriendlyImproveOutcomesThankYouQuestionsAnswerTimeWarmCareAcknowledgeExpectationsCareExpectationAnswerPatientIntroduceAnythingElseReduceAnxietyQuestionsAnythingElseFriendlyMerciManagingUpInviteExpectationSmileHelloTimeImproveOutcomesEyeContactManagingUpReduceAnxietyInviteWarmHelloAcknowledgeSmileSatisfactionPatientGraciasIntroduceDurationEyeContactExpectationsSatisfactionCommunicateCommunicateDurationFriendlyImproveOutcomesThankYouQuestionsAnswerTimeWarmCareAcknowledgeExpectationsCareExpectationAnswerPatientIntroduceAnythingElseReduceAnxietyQuestionsAnythingElseFriendlyMerciManagingUpInviteExpectationSmileHelloTimeImproveOutcomesEyeContactManagingUpReduceAnxiety

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Invite
  2. Warm
  3. Hello
  4. Acknowledge
  5. Smile
  6. Satisfaction
  7. Patient
  8. Gracias
  9. Introduce
  10. Duration
  11. Eye Contact
  12. Expectations
  13. Satisfaction
  14. Communicate
  15. Communicate
  16. Duration
  17. Friendly
  18. Improve Outcomes
  19. Thank You
  20. Questions
  21. Answer
  22. Time
  23. Warm
  24. Care
  25. Acknowledge
  26. Expectations
  27. Care
  28. Expectation
  29. Answer
  30. Patient
  31. Introduce
  32. Anything Else
  33. Reduce Anxiety
  34. Questions
  35. Anything Else
  36. Friendly
  37. Merci
  38. Managing Up
  39. Invite
  40. Expectation
  41. Smile
  42. Hello
  43. Time
  44. Improve Outcomes
  45. Eye Contact
  46. Managing Up
  47. Reduce Anxiety