InviteAnythingElseAcknowledgeExpectationsHelloCommunicateMerciThankYouTimeAcknowledgeSmileImproveOutcomesSatisfactionSmileCommunicateFriendlyFriendlyManagingUpEyeContactGraciasEyeContactInvitePatientCareExpectationDurationCareDurationWarmExpectationsManagingUpQuestionsExpectationAnswerSatisfactionPatientReduceAnxietyReduceAnxietyAnswerTimeIntroduceImproveOutcomesWarmIntroduceAnythingElseHelloQuestionsInviteAnythingElseAcknowledgeExpectationsHelloCommunicateMerciThankYouTimeAcknowledgeSmileImproveOutcomesSatisfactionSmileCommunicateFriendlyFriendlyManagingUpEyeContactGraciasEyeContactInvitePatientCareExpectationDurationCareDurationWarmExpectationsManagingUpQuestionsExpectationAnswerSatisfactionPatientReduceAnxietyReduceAnxietyAnswerTimeIntroduceImproveOutcomesWarmIntroduceAnythingElseHelloQuestions

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Invite
  2. Anything Else
  3. Acknowledge
  4. Expectations
  5. Hello
  6. Communicate
  7. Merci
  8. Thank You
  9. Time
  10. Acknowledge
  11. Smile
  12. Improve Outcomes
  13. Satisfaction
  14. Smile
  15. Communicate
  16. Friendly
  17. Friendly
  18. Managing Up
  19. Eye Contact
  20. Gracias
  21. Eye Contact
  22. Invite
  23. Patient
  24. Care
  25. Expectation
  26. Duration
  27. Care
  28. Duration
  29. Warm
  30. Expectations
  31. Managing Up
  32. Questions
  33. Expectation
  34. Answer
  35. Satisfaction
  36. Patient
  37. Reduce Anxiety
  38. Reduce Anxiety
  39. Answer
  40. Time
  41. Introduce
  42. Improve Outcomes
  43. Warm
  44. Introduce
  45. Anything Else
  46. Hello
  47. Questions