ExpectationsIntroduceExpectationsReduceAnxietyQuestionsEyeContactExpectationGraciasDurationCommunicateAcknowledgeIntroduceWarmSatisfactionAcknowledgeHelloEyeContactCareSmileManagingUpManagingUpSmileHelloExpectationReduceAnxietyInviteAnswerImproveOutcomesAnythingElseCommunicateMerciTimeFriendlyCareFriendlyQuestionsThankYouSatisfactionImproveOutcomesDurationWarmInviteAnythingElsePatientAnswerPatientTimeExpectationsIntroduceExpectationsReduceAnxietyQuestionsEyeContactExpectationGraciasDurationCommunicateAcknowledgeIntroduceWarmSatisfactionAcknowledgeHelloEyeContactCareSmileManagingUpManagingUpSmileHelloExpectationReduceAnxietyInviteAnswerImproveOutcomesAnythingElseCommunicateMerciTimeFriendlyCareFriendlyQuestionsThankYouSatisfactionImproveOutcomesDurationWarmInviteAnythingElsePatientAnswerPatientTime

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Expectations
  2. Introduce
  3. Expectations
  4. Reduce Anxiety
  5. Questions
  6. Eye Contact
  7. Expectation
  8. Gracias
  9. Duration
  10. Communicate
  11. Acknowledge
  12. Introduce
  13. Warm
  14. Satisfaction
  15. Acknowledge
  16. Hello
  17. Eye Contact
  18. Care
  19. Smile
  20. Managing Up
  21. Managing Up
  22. Smile
  23. Hello
  24. Expectation
  25. Reduce Anxiety
  26. Invite
  27. Answer
  28. Improve Outcomes
  29. Anything Else
  30. Communicate
  31. Merci
  32. Time
  33. Friendly
  34. Care
  35. Friendly
  36. Questions
  37. Thank You
  38. Satisfaction
  39. Improve Outcomes
  40. Duration
  41. Warm
  42. Invite
  43. Anything Else
  44. Patient
  45. Answer
  46. Patient
  47. Time