MerciQuestionsInviteDurationTimeThankYouIntroduceReduceAnxietyManagingUpPatientDurationCareAcknowledgeAnswerQuestionsCareReduceAnxietyWarmInviteIntroduceCommunicateAnythingElseAnythingElseExpectationPatientAcknowledgeManagingUpGraciasAnswerSatisfactionExpectationTimeImproveOutcomesHelloEyeContactExpectationsWarmExpectationsImproveOutcomesHelloSmileSatisfactionCommunicateEyeContactFriendlyFriendlySmileMerciQuestionsInviteDurationTimeThankYouIntroduceReduceAnxietyManagingUpPatientDurationCareAcknowledgeAnswerQuestionsCareReduceAnxietyWarmInviteIntroduceCommunicateAnythingElseAnythingElseExpectationPatientAcknowledgeManagingUpGraciasAnswerSatisfactionExpectationTimeImproveOutcomesHelloEyeContactExpectationsWarmExpectationsImproveOutcomesHelloSmileSatisfactionCommunicateEyeContactFriendlyFriendlySmile

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Merci
  2. Questions
  3. Invite
  4. Duration
  5. Time
  6. Thank You
  7. Introduce
  8. Reduce Anxiety
  9. Managing Up
  10. Patient
  11. Duration
  12. Care
  13. Acknowledge
  14. Answer
  15. Questions
  16. Care
  17. Reduce Anxiety
  18. Warm
  19. Invite
  20. Introduce
  21. Communicate
  22. Anything Else
  23. Anything Else
  24. Expectation
  25. Patient
  26. Acknowledge
  27. Managing Up
  28. Gracias
  29. Answer
  30. Satisfaction
  31. Expectation
  32. Time
  33. Improve Outcomes
  34. Hello
  35. Eye Contact
  36. Expectations
  37. Warm
  38. Expectations
  39. Improve Outcomes
  40. Hello
  41. Smile
  42. Satisfaction
  43. Communicate
  44. Eye Contact
  45. Friendly
  46. Friendly
  47. Smile