ExpectationAnswerHelloIntroduceExpectationsAnythingElseWarmTimeAnswerTimeReduceAnxietyImproveOutcomesFriendlyMerciExpectationHelloThankYouFriendlyAcknowledgeManagingUpSatisfactionCareImproveOutcomesCareCommunicatePatientInviteQuestionsQuestionsSmilePatientDurationExpectationsCommunicateIntroduceSatisfactionInviteReduceAnxietyGraciasAnythingElseDurationEyeContactAcknowledgeEyeContactManagingUpWarmSmileExpectationAnswerHelloIntroduceExpectationsAnythingElseWarmTimeAnswerTimeReduceAnxietyImproveOutcomesFriendlyMerciExpectationHelloThankYouFriendlyAcknowledgeManagingUpSatisfactionCareImproveOutcomesCareCommunicatePatientInviteQuestionsQuestionsSmilePatientDurationExpectationsCommunicateIntroduceSatisfactionInviteReduceAnxietyGraciasAnythingElseDurationEyeContactAcknowledgeEyeContactManagingUpWarmSmile

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Expectation
  2. Answer
  3. Hello
  4. Introduce
  5. Expectations
  6. Anything Else
  7. Warm
  8. Time
  9. Answer
  10. Time
  11. Reduce Anxiety
  12. Improve Outcomes
  13. Friendly
  14. Merci
  15. Expectation
  16. Hello
  17. Thank You
  18. Friendly
  19. Acknowledge
  20. Managing Up
  21. Satisfaction
  22. Care
  23. Improve Outcomes
  24. Care
  25. Communicate
  26. Patient
  27. Invite
  28. Questions
  29. Questions
  30. Smile
  31. Patient
  32. Duration
  33. Expectations
  34. Communicate
  35. Introduce
  36. Satisfaction
  37. Invite
  38. Reduce Anxiety
  39. Gracias
  40. Anything Else
  41. Duration
  42. Eye Contact
  43. Acknowledge
  44. Eye Contact
  45. Managing Up
  46. Warm
  47. Smile