IntroduceFriendlyAnythingElseDurationCommunicateEyeContactInviteAcknowledgeAcknowledgeQuestionsThankYouWarmWarmManagingUpImproveOutcomesExpectationsGraciasAnswerSatisfactionEyeContactInviteHelloSmileExpectationManagingUpReduceAnxietyIntroduceTimeDurationSmileCareCommunicateHelloPatientAnswerCareMerciReduceAnxietyAnythingElsePatientSatisfactionExpectationTimeQuestionsFriendlyImproveOutcomesExpectationsIntroduceFriendlyAnythingElseDurationCommunicateEyeContactInviteAcknowledgeAcknowledgeQuestionsThankYouWarmWarmManagingUpImproveOutcomesExpectationsGraciasAnswerSatisfactionEyeContactInviteHelloSmileExpectationManagingUpReduceAnxietyIntroduceTimeDurationSmileCareCommunicateHelloPatientAnswerCareMerciReduceAnxietyAnythingElsePatientSatisfactionExpectationTimeQuestionsFriendlyImproveOutcomesExpectations

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce
  2. Friendly
  3. Anything Else
  4. Duration
  5. Communicate
  6. Eye Contact
  7. Invite
  8. Acknowledge
  9. Acknowledge
  10. Questions
  11. Thank You
  12. Warm
  13. Warm
  14. Managing Up
  15. Improve Outcomes
  16. Expectations
  17. Gracias
  18. Answer
  19. Satisfaction
  20. Eye Contact
  21. Invite
  22. Hello
  23. Smile
  24. Expectation
  25. Managing Up
  26. Reduce Anxiety
  27. Introduce
  28. Time
  29. Duration
  30. Smile
  31. Care
  32. Communicate
  33. Hello
  34. Patient
  35. Answer
  36. Care
  37. Merci
  38. Reduce Anxiety
  39. Anything Else
  40. Patient
  41. Satisfaction
  42. Expectation
  43. Time
  44. Questions
  45. Friendly
  46. Improve Outcomes
  47. Expectations