SmileExpectationDurationAcknowledgeCommunicateExpectationsAnythingElseManagingUpWarmAnswerMerciFriendlyDurationImproveOutcomesIntroduceGraciasEyeContactInviteExpectationWarmTimeManagingUpSatisfactionAcknowledgeThankYouQuestionsCommunicatePatientQuestionsAnythingElseCareAnswerHelloImproveOutcomesTimePatientReduceAnxietyHelloInviteIntroduceExpectationsFriendlyEyeContactCareSmileSatisfactionReduceAnxietySmileExpectationDurationAcknowledgeCommunicateExpectationsAnythingElseManagingUpWarmAnswerMerciFriendlyDurationImproveOutcomesIntroduceGraciasEyeContactInviteExpectationWarmTimeManagingUpSatisfactionAcknowledgeThankYouQuestionsCommunicatePatientQuestionsAnythingElseCareAnswerHelloImproveOutcomesTimePatientReduceAnxietyHelloInviteIntroduceExpectationsFriendlyEyeContactCareSmileSatisfactionReduceAnxiety

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile
  2. Expectation
  3. Duration
  4. Acknowledge
  5. Communicate
  6. Expectations
  7. Anything Else
  8. Managing Up
  9. Warm
  10. Answer
  11. Merci
  12. Friendly
  13. Duration
  14. Improve Outcomes
  15. Introduce
  16. Gracias
  17. Eye Contact
  18. Invite
  19. Expectation
  20. Warm
  21. Time
  22. Managing Up
  23. Satisfaction
  24. Acknowledge
  25. Thank You
  26. Questions
  27. Communicate
  28. Patient
  29. Questions
  30. Anything Else
  31. Care
  32. Answer
  33. Hello
  34. Improve Outcomes
  35. Time
  36. Patient
  37. Reduce Anxiety
  38. Hello
  39. Invite
  40. Introduce
  41. Expectations
  42. Friendly
  43. Eye Contact
  44. Care
  45. Smile
  46. Satisfaction
  47. Reduce Anxiety