FriendlyCareAcknowledgeExpectationsSatisfactionExpectationIntroduceInviteExpectationIntroduceHelloManagingUpCommunicateQuestionsEyeContactWarmCareGraciasExpectationsInvitePatientHelloAnswerDurationReduceAnxietyReduceAnxietyDurationAcknowledgeMerciImproveOutcomesAnythingElseAnythingElseManagingUpFriendlySmileSatisfactionThankYouTimeWarmCommunicateAnswerQuestionsImproveOutcomesEyeContactSmileTimePatientFriendlyCareAcknowledgeExpectationsSatisfactionExpectationIntroduceInviteExpectationIntroduceHelloManagingUpCommunicateQuestionsEyeContactWarmCareGraciasExpectationsInvitePatientHelloAnswerDurationReduceAnxietyReduceAnxietyDurationAcknowledgeMerciImproveOutcomesAnythingElseAnythingElseManagingUpFriendlySmileSatisfactionThankYouTimeWarmCommunicateAnswerQuestionsImproveOutcomesEyeContactSmileTimePatient

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Friendly
  2. Care
  3. Acknowledge
  4. Expectations
  5. Satisfaction
  6. Expectation
  7. Introduce
  8. Invite
  9. Expectation
  10. Introduce
  11. Hello
  12. Managing Up
  13. Communicate
  14. Questions
  15. Eye Contact
  16. Warm
  17. Care
  18. Gracias
  19. Expectations
  20. Invite
  21. Patient
  22. Hello
  23. Answer
  24. Duration
  25. Reduce Anxiety
  26. Reduce Anxiety
  27. Duration
  28. Acknowledge
  29. Merci
  30. Improve Outcomes
  31. Anything Else
  32. Anything Else
  33. Managing Up
  34. Friendly
  35. Smile
  36. Satisfaction
  37. Thank You
  38. Time
  39. Warm
  40. Communicate
  41. Answer
  42. Questions
  43. Improve Outcomes
  44. Eye Contact
  45. Smile
  46. Time
  47. Patient