MerciInvitePatientManagingUpSatisfactionCommunicateFriendlyWarmHelloImproveOutcomesReduceAnxietySatisfactionQuestionsSmileAnythingElseWarmFriendlyIntroduceExpectationAnswerInviteReduceAnxietyCommunicateAcknowledgeHelloIntroduceThankYouAnythingElseTimePatientQuestionsAcknowledgeDurationExpectationManagingUpEyeContactSmileExpectationsCareDurationExpectationsTimeCareImproveOutcomesGraciasEyeContactAnswerMerciInvitePatientManagingUpSatisfactionCommunicateFriendlyWarmHelloImproveOutcomesReduceAnxietySatisfactionQuestionsSmileAnythingElseWarmFriendlyIntroduceExpectationAnswerInviteReduceAnxietyCommunicateAcknowledgeHelloIntroduceThankYouAnythingElseTimePatientQuestionsAcknowledgeDurationExpectationManagingUpEyeContactSmileExpectationsCareDurationExpectationsTimeCareImproveOutcomesGraciasEyeContactAnswer

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Merci
  2. Invite
  3. Patient
  4. Managing Up
  5. Satisfaction
  6. Communicate
  7. Friendly
  8. Warm
  9. Hello
  10. Improve Outcomes
  11. Reduce Anxiety
  12. Satisfaction
  13. Questions
  14. Smile
  15. Anything Else
  16. Warm
  17. Friendly
  18. Introduce
  19. Expectation
  20. Answer
  21. Invite
  22. Reduce Anxiety
  23. Communicate
  24. Acknowledge
  25. Hello
  26. Introduce
  27. Thank You
  28. Anything Else
  29. Time
  30. Patient
  31. Questions
  32. Acknowledge
  33. Duration
  34. Expectation
  35. Managing Up
  36. Eye Contact
  37. Smile
  38. Expectations
  39. Care
  40. Duration
  41. Expectations
  42. Time
  43. Care
  44. Improve Outcomes
  45. Gracias
  46. Eye Contact
  47. Answer