CommunicateWarmFriendlyCareAnswerIntroduceTimeEyeContactWarmSatisfactionImproveOutcomesMerciManagingUpAcknowledgeExpectationsThankYouReduceAnxietyExpectationQuestionsAnythingElseInviteGraciasAnswerPatientIntroduceAcknowledgeDurationEyeContactQuestionsCommunicateHelloCareManagingUpSmileExpectationsExpectationImproveOutcomesSatisfactionSmileTimeInvitePatientReduceAnxietyAnythingElseDurationFriendlyHelloCommunicateWarmFriendlyCareAnswerIntroduceTimeEyeContactWarmSatisfactionImproveOutcomesMerciManagingUpAcknowledgeExpectationsThankYouReduceAnxietyExpectationQuestionsAnythingElseInviteGraciasAnswerPatientIntroduceAcknowledgeDurationEyeContactQuestionsCommunicateHelloCareManagingUpSmileExpectationsExpectationImproveOutcomesSatisfactionSmileTimeInvitePatientReduceAnxietyAnythingElseDurationFriendlyHello

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Communicate
  2. Warm
  3. Friendly
  4. Care
  5. Answer
  6. Introduce
  7. Time
  8. Eye Contact
  9. Warm
  10. Satisfaction
  11. Improve Outcomes
  12. Merci
  13. Managing Up
  14. Acknowledge
  15. Expectations
  16. Thank You
  17. Reduce Anxiety
  18. Expectation
  19. Questions
  20. Anything Else
  21. Invite
  22. Gracias
  23. Answer
  24. Patient
  25. Introduce
  26. Acknowledge
  27. Duration
  28. Eye Contact
  29. Questions
  30. Communicate
  31. Hello
  32. Care
  33. Managing Up
  34. Smile
  35. Expectations
  36. Expectation
  37. Improve Outcomes
  38. Satisfaction
  39. Smile
  40. Time
  41. Invite
  42. Patient
  43. Reduce Anxiety
  44. Anything Else
  45. Duration
  46. Friendly
  47. Hello