HelloTimeHelloQuestionsIntroducePatientMerciAnswerEyeContactTimePatientCareDurationImproveOutcomesManagingUpExpectationsExpectationExpectationFriendlyWarmExpectationsManagingUpCommunicateAcknowledgeImproveOutcomesIntroduceReduceAnxietyAnythingElseAnythingElseAnswerFriendlyGraciasSmileInviteSatisfactionCareCommunicateSatisfactionSmileInviteThankYouDurationWarmEyeContactReduceAnxietyQuestionsAcknowledgeHelloTimeHelloQuestionsIntroducePatientMerciAnswerEyeContactTimePatientCareDurationImproveOutcomesManagingUpExpectationsExpectationExpectationFriendlyWarmExpectationsManagingUpCommunicateAcknowledgeImproveOutcomesIntroduceReduceAnxietyAnythingElseAnythingElseAnswerFriendlyGraciasSmileInviteSatisfactionCareCommunicateSatisfactionSmileInviteThankYouDurationWarmEyeContactReduceAnxietyQuestionsAcknowledge

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hello
  2. Time
  3. Hello
  4. Questions
  5. Introduce
  6. Patient
  7. Merci
  8. Answer
  9. Eye Contact
  10. Time
  11. Patient
  12. Care
  13. Duration
  14. Improve Outcomes
  15. Managing Up
  16. Expectations
  17. Expectation
  18. Expectation
  19. Friendly
  20. Warm
  21. Expectations
  22. Managing Up
  23. Communicate
  24. Acknowledge
  25. Improve Outcomes
  26. Introduce
  27. Reduce Anxiety
  28. Anything Else
  29. Anything Else
  30. Answer
  31. Friendly
  32. Gracias
  33. Smile
  34. Invite
  35. Satisfaction
  36. Care
  37. Communicate
  38. Satisfaction
  39. Smile
  40. Invite
  41. Thank You
  42. Duration
  43. Warm
  44. Eye Contact
  45. Reduce Anxiety
  46. Questions
  47. Acknowledge