MerciTimeSmileManagingUpIntroduceExpectationsWarmReduceAnxietyDurationFriendlyExpectationsExpectationAnswerSmilePatientEyeContactQuestionsCommunicateDurationGraciasAnswerReduceAnxietySatisfactionAcknowledgeCommunicateIntroduceExpectationInviteImproveOutcomesTimeAnythingElsePatientSatisfactionHelloCareCareInviteThankYouQuestionsEyeContactWarmManagingUpImproveOutcomesFriendlyAnythingElseAcknowledgeHelloMerciTimeSmileManagingUpIntroduceExpectationsWarmReduceAnxietyDurationFriendlyExpectationsExpectationAnswerSmilePatientEyeContactQuestionsCommunicateDurationGraciasAnswerReduceAnxietySatisfactionAcknowledgeCommunicateIntroduceExpectationInviteImproveOutcomesTimeAnythingElsePatientSatisfactionHelloCareCareInviteThankYouQuestionsEyeContactWarmManagingUpImproveOutcomesFriendlyAnythingElseAcknowledgeHello

Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Merci
  2. Time
  3. Smile
  4. Managing Up
  5. Introduce
  6. Expectations
  7. Warm
  8. Reduce Anxiety
  9. Duration
  10. Friendly
  11. Expectations
  12. Expectation
  13. Answer
  14. Smile
  15. Patient
  16. Eye Contact
  17. Questions
  18. Communicate
  19. Duration
  20. Gracias
  21. Answer
  22. Reduce Anxiety
  23. Satisfaction
  24. Acknowledge
  25. Communicate
  26. Introduce
  27. Expectation
  28. Invite
  29. Improve Outcomes
  30. Time
  31. Anything Else
  32. Patient
  33. Satisfaction
  34. Hello
  35. Care
  36. Care
  37. Invite
  38. Thank You
  39. Questions
  40. Eye Contact
  41. Warm
  42. Managing Up
  43. Improve Outcomes
  44. Friendly
  45. Anything Else
  46. Acknowledge
  47. Hello