(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Is anyone from Klipboard on the call?
That would be a change
Person not assigned to the ticket spends 10+ minutes on the call researching the ticket
Questioning the status of a ticket
Can we get a video
Asking for information clearly spelled out in the INC
Following up on an issue before the due date
Long pause after "Do we have any updates"
We have a devops for that
Help Desk reading notes verbatim on ticket.
"I'm going to have to get back to you on that one."
Long discussion on an issue that has been resolved.
Need to check with development
Reviewing a ticket that was assigned at EOD yesterday