Agent uses a“below-the-line” offerappropriatelyAgentdiscussesFibre Connectupgrade witha customerAgent initiatesa whole-of-home solutionconversationAgentrecommends amobile productbased oncustomerneedsProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Uses abattle cardduring acallIdentifies andacts on anNBA trigger(Lets startwith any?)Agent explainsthe value ofTelstra Plus ina customerconversationAgent handlesa customerobjectionusing SBII orGROW modelAgentintroducesTelstra PluspointsredemptionAgent explainsFibre ConnectinstallationstepsconfidentlyAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgentcontributes toa team stand-up with asales insightShares a bestpractice callor tip in teamchat or TeammeetingAgent uses a“below-the-line” offerappropriatelyAgentdiscussesFibre Connectupgrade witha customerAgent initiatesa whole-of-home solutionconversationAgentrecommends amobile productbased oncustomerneedsProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Uses abattle cardduring acallIdentifies andacts on anNBA trigger(Lets startwith any?)Agent explainsthe value ofTelstra Plus ina customerconversationAgent handlesa customerobjectionusing SBII orGROW modelAgentintroducesTelstra PluspointsredemptionAgent explainsFibre ConnectinstallationstepsconfidentlyAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgentcontributes toa team stand-up with asales insightShares a bestpractice callor tip in teamchat or Teammeeting

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent uses a “below-the-line” offer appropriately
  2. Agent discusses Fibre Connect upgrade with a customer
  3. Agent initiates a whole-of-home solution conversation
  4. Agent recommends a mobile product based on customer needs
  5. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)
  6. Uses a battle card during a call
  7. Identifies and acts on an NBA trigger (Lets start with any?)
  8. Agent explains the value of Telstra Plus in a customer conversation
  9. Agent handles a customer objection using SBII or GROW model
  10. Agent introduces Telstra Plus points redemption
  11. Agent explains Fibre Connect installation steps confidently
  12. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  13. Agent contributes to a team stand-up with a sales insight
  14. Shares a best practice call or tip in team chat or Team meeting