Uses abattle cardduring acallAgent initiatesa whole-of-home solutionconversationShares a bestpractice callor tip in teamchat or TeammeetingAgent explainsFibre ConnectinstallationstepsconfidentlyAgent uses a“below-the-line” offerappropriatelyAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgent explainsthe value ofTelstra Plus ina customerconversationAgentintroducesTelstra PluspointsredemptionIdentifies andacts on anNBA trigger(Lets startwith any?)Agentrecommends amobile productbased oncustomerneedsAgent handlesa customerobjectionusing SBII orGROW modelProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agentcontributes toa team stand-up with asales insightAgentdiscussesFibre Connectupgrade witha customerUses abattle cardduring acallAgent initiatesa whole-of-home solutionconversationShares a bestpractice callor tip in teamchat or TeammeetingAgent explainsFibre ConnectinstallationstepsconfidentlyAgent uses a“below-the-line” offerappropriatelyAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgent explainsthe value ofTelstra Plus ina customerconversationAgentintroducesTelstra PluspointsredemptionIdentifies andacts on anNBA trigger(Lets startwith any?)Agentrecommends amobile productbased oncustomerneedsAgent handlesa customerobjectionusing SBII orGROW modelProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agentcontributes toa team stand-up with asales insightAgentdiscussesFibre Connectupgrade witha customer

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Uses a battle card during a call
  2. Agent initiates a whole-of-home solution conversation
  3. Shares a best practice call or tip in team chat or Team meeting
  4. Agent explains Fibre Connect installation steps confidently
  5. Agent uses a “below-the-line” offer appropriately
  6. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  7. Agent explains the value of Telstra Plus in a customer conversation
  8. Agent introduces Telstra Plus points redemption
  9. Identifies and acts on an NBA trigger (Lets start with any?)
  10. Agent recommends a mobile product based on customer needs
  11. Agent handles a customer objection using SBII or GROW model
  12. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)
  13. Agent contributes to a team stand-up with a sales insight
  14. Agent discusses Fibre Connect upgrade with a customer