Complete/Closean Issuesearch fora DV doc ina client'semail folderHipaaverify anemployeeexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessexplainFSA vs.HSAreviewEE's DVdocs ontheir fileAsk aquestionin a chatprovide aclientemailaddressHave noIssues towork onadvise EE'saddress mustbe updatedthru theiremployerenrolla NHtransferan EE tothe carrierLogontoHrallyCreateanissueadd ababy girlto EE'scoverageUpdate abeneficiaryoffer asolution toa questionin a chatHelp EEcomplete aLife Eventon Hrallyanswer aquestionabout STDor LTDanswera ptoquestiongo overGeisingerEE's DV docrequirementsadd ababy boyto EE'scoverageLogontoIBSLog ontoWorkdayComplete/Closean Issuesearch fora DV doc ina client'semail folderHipaaverify anemployeeexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessexplainFSA vs.HSAreviewEE's DVdocs ontheir fileAsk aquestionin a chatprovide aclientemailaddressHave noIssues towork onadvise EE'saddress mustbe updatedthru theiremployerenrolla NHtransferan EE tothe carrierLogontoHrallyCreateanissueadd ababy girlto EE'scoverageUpdate abeneficiaryoffer asolution toa questionin a chatHelp EEcomplete aLife Eventon Hrallyanswer aquestionabout STDor LTDanswera ptoquestiongo overGeisingerEE's DV docrequirementsadd ababy boyto EE'scoverageLogontoIBSLog ontoWorkday

Call Center Lingo Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete/Close an Issue
  2. search for a DV doc in a client's email folder
  3. Hipaa verify an employee
  4. explain any voluntary benefit Accident, Hospital, or Critical illness
  5. explain FSA vs. HSA
  6. review EE's DV docs on their file
  7. Ask a question in a chat
  8. provide a client email address
  9. Have no Issues to work on
  10. advise EE's address must be updated thru their employer
  11. enroll a NH
  12. transfer an EE to the carrier
  13. Log onto Hrally
  14. Create an issue
  15. add a baby girl to EE's coverage
  16. Update a beneficiary
  17. offer a solution to a question in a chat
  18. Help EE complete a Life Event on Hrally
  19. answer a question about STD or LTD
  20. answer a pto question
  21. go over Geisinger EE's DV doc requirements
  22. add a baby boy to EE's coverage
  23. Log onto IBS
  24. Log onto Workday