transferan EE tothe carrieranswer aquestionabout STDor LTDAsk aquestionin a chatprovide aclientemailaddressHave noIssues towork onUpdate abeneficiaryadd ababy girlto EE'scoveragego overGeisingerEE's DV docrequirementsexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessLog ontoWorkdayHipaaverify anemployeesearch fora DV doc ina client'semail folderreviewEE's DVdocs ontheir fileexplainFSA vs.HSAenrolla NHLogontoIBSadd ababy boyto EE'scoverageoffer asolution toa questionin a chatCreateanissueComplete/Closean IssueLogontoHrallyanswera ptoquestionadvise EE'saddress mustbe updatedthru theiremployerHelp EEcomplete aLife Eventon Hrallytransferan EE tothe carrieranswer aquestionabout STDor LTDAsk aquestionin a chatprovide aclientemailaddressHave noIssues towork onUpdate abeneficiaryadd ababy girlto EE'scoveragego overGeisingerEE's DV docrequirementsexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessLog ontoWorkdayHipaaverify anemployeesearch fora DV doc ina client'semail folderreviewEE's DVdocs ontheir fileexplainFSA vs.HSAenrolla NHLogontoIBSadd ababy boyto EE'scoverageoffer asolution toa questionin a chatCreateanissueComplete/Closean IssueLogontoHrallyanswera ptoquestionadvise EE'saddress mustbe updatedthru theiremployerHelp EEcomplete aLife Eventon Hrally

Call Center Lingo Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. transfer an EE to the carrier
  2. answer a question about STD or LTD
  3. Ask a question in a chat
  4. provide a client email address
  5. Have no Issues to work on
  6. Update a beneficiary
  7. add a baby girl to EE's coverage
  8. go over Geisinger EE's DV doc requirements
  9. explain any voluntary benefit Accident, Hospital, or Critical illness
  10. Log onto Workday
  11. Hipaa verify an employee
  12. search for a DV doc in a client's email folder
  13. review EE's DV docs on their file
  14. explain FSA vs. HSA
  15. enroll a NH
  16. Log onto IBS
  17. add a baby boy to EE's coverage
  18. offer a solution to a question in a chat
  19. Create an issue
  20. Complete/Close an Issue
  21. Log onto Hrally
  22. answer a pto question
  23. advise EE's address must be updated thru their employer
  24. Help EE complete a Life Event on Hrally