Hipaaverify anemployeeHave noIssues towork onCreateanissueUpdate abeneficiaryAsk aquestionin a chatLogontoIBSgo overGeisingerEE's DV docrequirementsHelp EEcomplete aLife Eventon HrallyComplete/Closean Issueenrolla NHadd ababy boyto EE'scoveragereviewEE's DVdocs ontheir fileadvise EE'saddress mustbe updatedthru theiremployerLog ontoWorkdayexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessexplainFSA vs.HSAadd ababy girlto EE'scoverageLogontoHrallyprovide aclientemailaddresstransferan EE tothe carriersearch fora DV doc ina client'semail folderanswera ptoquestionoffer asolution toa questionin a chatanswer aquestionabout STDor LTDHipaaverify anemployeeHave noIssues towork onCreateanissueUpdate abeneficiaryAsk aquestionin a chatLogontoIBSgo overGeisingerEE's DV docrequirementsHelp EEcomplete aLife Eventon HrallyComplete/Closean Issueenrolla NHadd ababy boyto EE'scoveragereviewEE's DVdocs ontheir fileadvise EE'saddress mustbe updatedthru theiremployerLog ontoWorkdayexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessexplainFSA vs.HSAadd ababy girlto EE'scoverageLogontoHrallyprovide aclientemailaddresstransferan EE tothe carriersearch fora DV doc ina client'semail folderanswera ptoquestionoffer asolution toa questionin a chatanswer aquestionabout STDor LTD

Call Center Lingo Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hipaa verify an employee
  2. Have no Issues to work on
  3. Create an issue
  4. Update a beneficiary
  5. Ask a question in a chat
  6. Log onto IBS
  7. go over Geisinger EE's DV doc requirements
  8. Help EE complete a Life Event on Hrally
  9. Complete/Close an Issue
  10. enroll a NH
  11. add a baby boy to EE's coverage
  12. review EE's DV docs on their file
  13. advise EE's address must be updated thru their employer
  14. Log onto Workday
  15. explain any voluntary benefit Accident, Hospital, or Critical illness
  16. explain FSA vs. HSA
  17. add a baby girl to EE's coverage
  18. Log onto Hrally
  19. provide a client email address
  20. transfer an EE to the carrier
  21. search for a DV doc in a client's email folder
  22. answer a pto question
  23. offer a solution to a question in a chat
  24. answer a question about STD or LTD