CreateanissueHelp EEcomplete aLife Eventon HrallyreviewEE's DVdocs ontheir fileUpdate abeneficiaryLogontoHrallyLogontoIBSexplainFSA vs.HSALog ontoWorkdayadd ababy boyto EE'scoverageoffer asolution toa questionin a chatComplete/Closean IssueHave noIssues towork onsearch fora DV doc ina client'semail folderprovide aclientemailaddressAsk aquestionin a chatanswer aquestionabout STDor LTDanswera ptoquestionexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessHipaaverify anemployeeadvise EE'saddress mustbe updatedthru theiremployergo overGeisingerEE's DV docrequirementstransferan EE tothe carrieradd ababy girlto EE'scoverageenrolla NHCreateanissueHelp EEcomplete aLife Eventon HrallyreviewEE's DVdocs ontheir fileUpdate abeneficiaryLogontoHrallyLogontoIBSexplainFSA vs.HSALog ontoWorkdayadd ababy boyto EE'scoverageoffer asolution toa questionin a chatComplete/Closean IssueHave noIssues towork onsearch fora DV doc ina client'semail folderprovide aclientemailaddressAsk aquestionin a chatanswer aquestionabout STDor LTDanswera ptoquestionexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessHipaaverify anemployeeadvise EE'saddress mustbe updatedthru theiremployergo overGeisingerEE's DV docrequirementstransferan EE tothe carrieradd ababy girlto EE'scoverageenrolla NH

Call Center Lingo Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create an issue
  2. Help EE complete a Life Event on Hrally
  3. review EE's DV docs on their file
  4. Update a beneficiary
  5. Log onto Hrally
  6. Log onto IBS
  7. explain FSA vs. HSA
  8. Log onto Workday
  9. add a baby boy to EE's coverage
  10. offer a solution to a question in a chat
  11. Complete/Close an Issue
  12. Have no Issues to work on
  13. search for a DV doc in a client's email folder
  14. provide a client email address
  15. Ask a question in a chat
  16. answer a question about STD or LTD
  17. answer a pto question
  18. explain any voluntary benefit Accident, Hospital, or Critical illness
  19. Hipaa verify an employee
  20. advise EE's address must be updated thru their employer
  21. go over Geisinger EE's DV doc requirements
  22. transfer an EE to the carrier
  23. add a baby girl to EE's coverage
  24. enroll a NH