reviewEE's DVdocs ontheir fileoffer asolution toa questionin a chatexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessanswer aquestionabout STDor LTDexplainFSA vs.HSAadvise EE'saddress mustbe updatedthru theiremployerComplete/Closean Issueenrolla NHgo overGeisingerEE's DV docrequirementsHelp EEcomplete aLife Eventon HrallyLogontoIBSsearch fora DV doc ina client'semail folderprovide aclientemailaddresstransferan EE tothe carrieradd ababy girlto EE'scoverageLogontoHrallyCreateanissueAsk aquestionin a chatHipaaverify anemployeeLog ontoWorkdayadd ababy boyto EE'scoverageUpdate abeneficiaryHave noIssues towork onanswera ptoquestionreviewEE's DVdocs ontheir fileoffer asolution toa questionin a chatexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessanswer aquestionabout STDor LTDexplainFSA vs.HSAadvise EE'saddress mustbe updatedthru theiremployerComplete/Closean Issueenrolla NHgo overGeisingerEE's DV docrequirementsHelp EEcomplete aLife Eventon HrallyLogontoIBSsearch fora DV doc ina client'semail folderprovide aclientemailaddresstransferan EE tothe carrieradd ababy girlto EE'scoverageLogontoHrallyCreateanissueAsk aquestionin a chatHipaaverify anemployeeLog ontoWorkdayadd ababy boyto EE'scoverageUpdate abeneficiaryHave noIssues towork onanswera ptoquestion

Call Center Lingo Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. review EE's DV docs on their file
  2. offer a solution to a question in a chat
  3. explain any voluntary benefit Accident, Hospital, or Critical illness
  4. answer a question about STD or LTD
  5. explain FSA vs. HSA
  6. advise EE's address must be updated thru their employer
  7. Complete/Close an Issue
  8. enroll a NH
  9. go over Geisinger EE's DV doc requirements
  10. Help EE complete a Life Event on Hrally
  11. Log onto IBS
  12. search for a DV doc in a client's email folder
  13. provide a client email address
  14. transfer an EE to the carrier
  15. add a baby girl to EE's coverage
  16. Log onto Hrally
  17. Create an issue
  18. Ask a question in a chat
  19. Hipaa verify an employee
  20. Log onto Workday
  21. add a baby boy to EE's coverage
  22. Update a beneficiary
  23. Have no Issues to work on
  24. answer a pto question