explainFSA vs.HSAUpdate abeneficiaryanswer aquestionabout STDor LTDCreateanissueadd ababy boyto EE'scoveragesearch fora DV doc ina client'semail folderComplete/Closean Issueenrolla NHHave noIssues towork ongo overGeisingerEE's DV docrequirementsLogontoHrallyexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessoffer asolution toa questionin a chatHipaaverify anemployeeLog ontoWorkdayLogontoIBSHelp EEcomplete aLife Eventon Hrallyanswera ptoquestionadvise EE'saddress mustbe updatedthru theiremployerprovide aclientemailaddressreviewEE's DVdocs ontheir filetransferan EE tothe carrieradd ababy girlto EE'scoverageAsk aquestionin a chatexplainFSA vs.HSAUpdate abeneficiaryanswer aquestionabout STDor LTDCreateanissueadd ababy boyto EE'scoveragesearch fora DV doc ina client'semail folderComplete/Closean Issueenrolla NHHave noIssues towork ongo overGeisingerEE's DV docrequirementsLogontoHrallyexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessoffer asolution toa questionin a chatHipaaverify anemployeeLog ontoWorkdayLogontoIBSHelp EEcomplete aLife Eventon Hrallyanswera ptoquestionadvise EE'saddress mustbe updatedthru theiremployerprovide aclientemailaddressreviewEE's DVdocs ontheir filetransferan EE tothe carrieradd ababy girlto EE'scoverageAsk aquestionin a chat

Call Center Lingo Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. explain FSA vs. HSA
  2. Update a beneficiary
  3. answer a question about STD or LTD
  4. Create an issue
  5. add a baby boy to EE's coverage
  6. search for a DV doc in a client's email folder
  7. Complete/Close an Issue
  8. enroll a NH
  9. Have no Issues to work on
  10. go over Geisinger EE's DV doc requirements
  11. Log onto Hrally
  12. explain any voluntary benefit Accident, Hospital, or Critical illness
  13. offer a solution to a question in a chat
  14. Hipaa verify an employee
  15. Log onto Workday
  16. Log onto IBS
  17. Help EE complete a Life Event on Hrally
  18. answer a pto question
  19. advise EE's address must be updated thru their employer
  20. provide a client email address
  21. review EE's DV docs on their file
  22. transfer an EE to the carrier
  23. add a baby girl to EE's coverage
  24. Ask a question in a chat