Complete/Closean Issueprovide aclientemailaddressHipaaverify anemployeeLog ontoWorkdayanswer aquestionabout STDor LTDadd ababy girlto EE'scoverageHave noIssues towork onexplainFSA vs.HSACreateanissueanswera ptoquestionreviewEE's DVdocs ontheir filetransferan EE tothe carrierLogontoIBSadd ababy boyto EE'scoverageLogontoHrallygo overGeisingerEE's DV docrequirementsenrolla NHexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessoffer asolution toa questionin a chatUpdate abeneficiaryHelp EEcomplete aLife Eventon Hrallysearch fora DV doc ina client'semail folderadvise EE'saddress mustbe updatedthru theiremployerAsk aquestionin a chatComplete/Closean Issueprovide aclientemailaddressHipaaverify anemployeeLog ontoWorkdayanswer aquestionabout STDor LTDadd ababy girlto EE'scoverageHave noIssues towork onexplainFSA vs.HSACreateanissueanswera ptoquestionreviewEE's DVdocs ontheir filetransferan EE tothe carrierLogontoIBSadd ababy boyto EE'scoverageLogontoHrallygo overGeisingerEE's DV docrequirementsenrolla NHexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessoffer asolution toa questionin a chatUpdate abeneficiaryHelp EEcomplete aLife Eventon Hrallysearch fora DV doc ina client'semail folderadvise EE'saddress mustbe updatedthru theiremployerAsk aquestionin a chat

Call Center Lingo Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete/Close an Issue
  2. provide a client email address
  3. Hipaa verify an employee
  4. Log onto Workday
  5. answer a question about STD or LTD
  6. add a baby girl to EE's coverage
  7. Have no Issues to work on
  8. explain FSA vs. HSA
  9. Create an issue
  10. answer a pto question
  11. review EE's DV docs on their file
  12. transfer an EE to the carrier
  13. Log onto IBS
  14. add a baby boy to EE's coverage
  15. Log onto Hrally
  16. go over Geisinger EE's DV doc requirements
  17. enroll a NH
  18. explain any voluntary benefit Accident, Hospital, or Critical illness
  19. offer a solution to a question in a chat
  20. Update a beneficiary
  21. Help EE complete a Life Event on Hrally
  22. search for a DV doc in a client's email folder
  23. advise EE's address must be updated thru their employer
  24. Ask a question in a chat