advise EE'saddress mustbe updatedthru theiremployerAsk aquestionin a chatoffer asolution toa questionin a chatLogontoHrallyHipaaverify anemployeeLogontoIBSLog ontoWorkdaysearch fora DV doc ina client'semail foldergo overGeisingerEE's DV docrequirementsanswer aquestionabout STDor LTDanswera ptoquestionprovide aclientemailaddressadd ababy girlto EE'scoverageHelp EEcomplete aLife Eventon HrallyCreateanissueComplete/Closean IssueUpdate abeneficiaryexplainFSA vs.HSAHave noIssues towork onadd ababy boyto EE'scoveragereviewEE's DVdocs ontheir filetransferan EE tothe carrierenrolla NHexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessadvise EE'saddress mustbe updatedthru theiremployerAsk aquestionin a chatoffer asolution toa questionin a chatLogontoHrallyHipaaverify anemployeeLogontoIBSLog ontoWorkdaysearch fora DV doc ina client'semail foldergo overGeisingerEE's DV docrequirementsanswer aquestionabout STDor LTDanswera ptoquestionprovide aclientemailaddressadd ababy girlto EE'scoverageHelp EEcomplete aLife Eventon HrallyCreateanissueComplete/Closean IssueUpdate abeneficiaryexplainFSA vs.HSAHave noIssues towork onadd ababy boyto EE'scoveragereviewEE's DVdocs ontheir filetransferan EE tothe carrierenrolla NHexplain anyvoluntarybenefitAccident,Hospital, orCritical illness

Call Center Lingo Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. advise EE's address must be updated thru their employer
  2. Ask a question in a chat
  3. offer a solution to a question in a chat
  4. Log onto Hrally
  5. Hipaa verify an employee
  6. Log onto IBS
  7. Log onto Workday
  8. search for a DV doc in a client's email folder
  9. go over Geisinger EE's DV doc requirements
  10. answer a question about STD or LTD
  11. answer a pto question
  12. provide a client email address
  13. add a baby girl to EE's coverage
  14. Help EE complete a Life Event on Hrally
  15. Create an issue
  16. Complete/Close an Issue
  17. Update a beneficiary
  18. explain FSA vs. HSA
  19. Have no Issues to work on
  20. add a baby boy to EE's coverage
  21. review EE's DV docs on their file
  22. transfer an EE to the carrier
  23. enroll a NH
  24. explain any voluntary benefit Accident, Hospital, or Critical illness