CreateanissueHelp EEcomplete aLife Eventon HrallyHave noIssues towork onLog ontoWorkdayexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessLogontoIBSHipaaverify anemployeeadd ababy girlto EE'scoverageComplete/Closean IssuereviewEE's DVdocs ontheir fileoffer asolution toa questionin a chatUpdate abeneficiarysearch fora DV doc ina client'semail folderanswera ptoquestionprovide aclientemailaddressadd ababy boyto EE'scoverageLogontoHrallyexplainFSA vs.HSAAsk aquestionin a chatgo overGeisingerEE's DV docrequirementsadvise EE'saddress mustbe updatedthru theiremployeranswer aquestionabout STDor LTDenrolla NHtransferan EE tothe carrierCreateanissueHelp EEcomplete aLife Eventon HrallyHave noIssues towork onLog ontoWorkdayexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessLogontoIBSHipaaverify anemployeeadd ababy girlto EE'scoverageComplete/Closean IssuereviewEE's DVdocs ontheir fileoffer asolution toa questionin a chatUpdate abeneficiarysearch fora DV doc ina client'semail folderanswera ptoquestionprovide aclientemailaddressadd ababy boyto EE'scoverageLogontoHrallyexplainFSA vs.HSAAsk aquestionin a chatgo overGeisingerEE's DV docrequirementsadvise EE'saddress mustbe updatedthru theiremployeranswer aquestionabout STDor LTDenrolla NHtransferan EE tothe carrier

Call Center Lingo Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create an issue
  2. Help EE complete a Life Event on Hrally
  3. Have no Issues to work on
  4. Log onto Workday
  5. explain any voluntary benefit Accident, Hospital, or Critical illness
  6. Log onto IBS
  7. Hipaa verify an employee
  8. add a baby girl to EE's coverage
  9. Complete/Close an Issue
  10. review EE's DV docs on their file
  11. offer a solution to a question in a chat
  12. Update a beneficiary
  13. search for a DV doc in a client's email folder
  14. answer a pto question
  15. provide a client email address
  16. add a baby boy to EE's coverage
  17. Log onto Hrally
  18. explain FSA vs. HSA
  19. Ask a question in a chat
  20. go over Geisinger EE's DV doc requirements
  21. advise EE's address must be updated thru their employer
  22. answer a question about STD or LTD
  23. enroll a NH
  24. transfer an EE to the carrier