LogontoIBSLog ontoWorkdaysearch fora DV doc ina client'semail folderComplete/Closean Issueprovide aclientemailaddressadvise EE'saddress mustbe updatedthru theiremployerexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessLogontoHrallyanswer aquestionabout STDor LTDtransferan EE tothe carrieranswera ptoquestionreviewEE's DVdocs ontheir fileoffer asolution toa questionin a chatadd ababy girlto EE'scoverageCreateanissueUpdate abeneficiaryHipaaverify anemployeeHelp EEcomplete aLife Eventon HrallyAsk aquestionin a chatexplainFSA vs.HSAenrolla NHHave noIssues towork onadd ababy boyto EE'scoveragego overGeisingerEE's DV docrequirementsLogontoIBSLog ontoWorkdaysearch fora DV doc ina client'semail folderComplete/Closean Issueprovide aclientemailaddressadvise EE'saddress mustbe updatedthru theiremployerexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessLogontoHrallyanswer aquestionabout STDor LTDtransferan EE tothe carrieranswera ptoquestionreviewEE's DVdocs ontheir fileoffer asolution toa questionin a chatadd ababy girlto EE'scoverageCreateanissueUpdate abeneficiaryHipaaverify anemployeeHelp EEcomplete aLife Eventon HrallyAsk aquestionin a chatexplainFSA vs.HSAenrolla NHHave noIssues towork onadd ababy boyto EE'scoveragego overGeisingerEE's DV docrequirements

Call Center Lingo Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Log onto IBS
  2. Log onto Workday
  3. search for a DV doc in a client's email folder
  4. Complete/Close an Issue
  5. provide a client email address
  6. advise EE's address must be updated thru their employer
  7. explain any voluntary benefit Accident, Hospital, or Critical illness
  8. Log onto Hrally
  9. answer a question about STD or LTD
  10. transfer an EE to the carrier
  11. answer a pto question
  12. review EE's DV docs on their file
  13. offer a solution to a question in a chat
  14. add a baby girl to EE's coverage
  15. Create an issue
  16. Update a beneficiary
  17. Hipaa verify an employee
  18. Help EE complete a Life Event on Hrally
  19. Ask a question in a chat
  20. explain FSA vs. HSA
  21. enroll a NH
  22. Have no Issues to work on
  23. add a baby boy to EE's coverage
  24. go over Geisinger EE's DV doc requirements