explainFSA vs.HSAHipaaverify anemployeeHelp EEcomplete aLife Eventon HrallyLogontoHrallyLogontoIBSprovide aclientemailaddressadd ababy girlto EE'scoverageadvise EE'saddress mustbe updatedthru theiremployerLog ontoWorkdayreviewEE's DVdocs ontheir fileComplete/Closean Issueadd ababy boyto EE'scoveragesearch fora DV doc ina client'semail folderexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessgo overGeisingerEE's DV docrequirementstransferan EE tothe carrierCreateanissueAsk aquestionin a chatoffer asolution toa questionin a chatHave noIssues towork onUpdate abeneficiaryanswera ptoquestionanswer aquestionabout STDor LTDenrolla NHexplainFSA vs.HSAHipaaverify anemployeeHelp EEcomplete aLife Eventon HrallyLogontoHrallyLogontoIBSprovide aclientemailaddressadd ababy girlto EE'scoverageadvise EE'saddress mustbe updatedthru theiremployerLog ontoWorkdayreviewEE's DVdocs ontheir fileComplete/Closean Issueadd ababy boyto EE'scoveragesearch fora DV doc ina client'semail folderexplain anyvoluntarybenefitAccident,Hospital, orCritical illnessgo overGeisingerEE's DV docrequirementstransferan EE tothe carrierCreateanissueAsk aquestionin a chatoffer asolution toa questionin a chatHave noIssues towork onUpdate abeneficiaryanswera ptoquestionanswer aquestionabout STDor LTDenrolla NH

Call Center Lingo Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. explain FSA vs. HSA
  2. Hipaa verify an employee
  3. Help EE complete a Life Event on Hrally
  4. Log onto Hrally
  5. Log onto IBS
  6. provide a client email address
  7. add a baby girl to EE's coverage
  8. advise EE's address must be updated thru their employer
  9. Log onto Workday
  10. review EE's DV docs on their file
  11. Complete/Close an Issue
  12. add a baby boy to EE's coverage
  13. search for a DV doc in a client's email folder
  14. explain any voluntary benefit Accident, Hospital, or Critical illness
  15. go over Geisinger EE's DV doc requirements
  16. transfer an EE to the carrier
  17. Create an issue
  18. Ask a question in a chat
  19. offer a solution to a question in a chat
  20. Have no Issues to work on
  21. Update a beneficiary
  22. answer a pto question
  23. answer a question about STD or LTD
  24. enroll a NH