(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer only wants to talk to…
4+ diagnostics in one appointment
“And your name was…”
Anything Johnson family related
“I was just talking to you” … it was not you.
Being put on hold
Sugar you up to get in faster
2+ appointments in 1 call
“AM or PM?”
“Can you walk over there and tell one of them to pick up the phone?”
Needs an appointment and a loaner “TODAY!!!!”
Getting put on hold
Holding someone for 10+ min
10 min+ call
Customer calling the wrong dealership
Seeing a dog
“I’ll have to call you back”
“I’ve called ___ number of times…”
Bad word association for a VIN number
Customer oversharing
Which Dealership is it in? … “The one in Kirkland”
