(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
“And your name was…”
Holding someone for 10+ min
Customer oversharing
“Can you walk over there and tell one of them to pick up the phone?”
Getting put on hold
Sugar you up to get in faster
Anything Johnson family related
“AM or PM?”
Being put on hold
2+ appointments in 1 call
“I’ve called ___ number of times…”
10 min+ call
Angry customer
Spam call
4+ diagnostics in one appointment
Seeing a dog
Customer only wants to talk to…
Needs an appointment and a loaner “TODAY!!!!”
“I was just talking to you” … it was not you.
Bad word association for a VIN number
Getting customer 3+ times in one day
“I’ll have to call you back”
Which Dealership is it in? … “The one in Kirkland”
