(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Seeing a dog
Bad word association for a VIN number
Angry customer
Customer calling the wrong dealership
Sugar you up to get in faster
Being put on hold
10 min+ call
Getting put on hold
Needs an appointment and a loaner “TODAY!!!!”
“I’ve called ___ number of times…”
Anything Johnson family related
2+ appointments in 1 call
“I’ll have to call you back”
Which Dealership is it in? … “The one in Kirkland”
Customer only wants to talk to…
4+ diagnostics in one appointment
“And your name was…”
Spam call
Customer oversharing
“I was just talking to you” … it was not you.
Holding someone for 10+ min
“AM or PM?”
“Can you walk over there and tell one of them to pick up the phone?”
