(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“AM or PM?”
Customer calling the wrong dealership
Getting customer 3+ times in one day
Seeing a dog
Spam call
Sugar you up to get in faster
10 min+ call
“And your name was…”
“I’ll have to call you back”
“I’ve called ___ number of times…”
“I was just talking to you” … it was not you.
4+ diagnostics in one appointment
Bad word association for a VIN number
“Can you walk over there and tell one of them to pick up the phone?”
Anything Johnson family related
Holding someone for 10+ min
Needs an appointment and a loaner “TODAY!!!!”
Getting put on hold
Customer only wants to talk to…
Angry customer
2+ appointments in 1 call
Customer oversharing
Which Dealership is it in? … “The one in Kirkland”
