(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Getting put on hold
2+ appointments in 1 call
Customer only wants to talk to…
“I was just talking to you” … it was not you.
Holding someone for 10+ min
Angry customer
Spam call
10 min+ call
“AM or PM?”
Needs an appointment and a loaner “TODAY!!!!”
Anything Johnson family related
Bad word association for a VIN number
Being put on hold
Customer calling the wrong dealership
Which Dealership is it in? … “The one in Kirkland”
Getting customer 3+ times in one day
“I’ve called ___ number of times…”
Sugar you up to get in faster
Seeing a dog
“Can you walk over there and tell one of them to pick up the phone?”
