Customeroversharing“AM orPM?”Customercalling thewrongdealership“Can you walkover there andtell one ofthem to pickup the phone?”WhichDealership isit in? … “Theone inKirkland”Sugar youup to getin fasterHoldingsomeonefor 10+minCustomeronlywants totalk to…“And yournamewas…”Gettingput onholdBad wordassociationfor a VINnumberAngrycustomerBeingput onholdSpamcall“I’vecalled ___number oftimes…”4+diagnosticsin oneappointment10min+call“I’ll haveto callyou back”2+appointmentsin 1 callGettingcustomer3+ timesin one day“I was justtalking toyou” … itwas not you.AnythingJohnsonfamilyrelatedSeeinga dogNeeds anappointmentand a loaner“TODAY!!!!”Customeroversharing“AM orPM?”Customercalling thewrongdealership“Can you walkover there andtell one ofthem to pickup the phone?”WhichDealership isit in? … “Theone inKirkland”Sugar youup to getin fasterHoldingsomeonefor 10+minCustomeronlywants totalk to…“And yournamewas…”Gettingput onholdBad wordassociationfor a VINnumberAngrycustomerBeingput onholdSpamcall“I’vecalled ___number oftimes…”4+diagnosticsin oneappointment10min+call“I’ll haveto callyou back”2+appointmentsin 1 callGettingcustomer3+ timesin one day“I was justtalking toyou” … itwas not you.AnythingJohnsonfamilyrelatedSeeinga dogNeeds anappointmentand a loaner“TODAY!!!!”

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer oversharing
  2. “AM or PM?”
  3. Customer calling the wrong dealership
  4. “Can you walk over there and tell one of them to pick up the phone?”
  5. Which Dealership is it in? … “The one in Kirkland”
  6. Sugar you up to get in faster
  7. Holding someone for 10+ min
  8. Customer only wants to talk to…
  9. “And your name was…”
  10. Getting put on hold
  11. Bad word association for a VIN number
  12. Angry customer
  13. Being put on hold
  14. Spam call
  15. “I’ve called ___ number of times…”
  16. 4+ diagnostics in one appointment
  17. 10 min+ call
  18. “I’ll have to call you back”
  19. 2+ appointments in 1 call
  20. Getting customer 3+ times in one day
  21. “I was just talking to you” … it was not you.
  22. Anything Johnson family related
  23. Seeing a dog
  24. Needs an appointment and a loaner “TODAY!!!!”