(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Customer calling the wrong dealership
“I’ve called ___ number of times…”
“I was just talking to you” … it was not you.
Customer only wants to talk to…
Sugar you up to get in faster
2+ appointments in 1 call
10 min+ call
Which Dealership is it in? … “The one in Kirkland”
Bad word association for a VIN number
“AM or PM?”
Getting put on hold
Getting customer 3+ times in one day
4+ diagnostics in one appointment
Customer oversharing
“I’ll have to call you back”
Holding someone for 10+ min
Seeing a dog
Spam call
“And your name was…”
Being put on hold
Anything Johnson family related
Needs an appointment and a loaner “TODAY!!!!”
Angry customer
“Can you walk over there and tell one of them to pick up the phone?”
