Gettingput onholdBeingput onhold“And yournamewas…”WhichDealership isit in? … “Theone inKirkland”Needs anappointmentand a loaner“TODAY!!!!”10min+callCustomercalling thewrongdealership“Can you walkover there andtell one ofthem to pickup the phone?”“I’ll haveto callyou back”AnythingJohnsonfamilyrelated“I was justtalking toyou” … itwas not you.Seeinga dog2+appointmentsin 1 callSugar youup to getin fasterCustomeronlywants totalk to…Bad wordassociationfor a VINnumber4+diagnosticsin oneappointmentSpamcallHoldingsomeonefor 10+min“I’vecalled ___number oftimes…”AngrycustomerGettingcustomer3+ timesin one day“AM orPM?”CustomeroversharingGettingput onholdBeingput onhold“And yournamewas…”WhichDealership isit in? … “Theone inKirkland”Needs anappointmentand a loaner“TODAY!!!!”10min+callCustomercalling thewrongdealership“Can you walkover there andtell one ofthem to pickup the phone?”“I’ll haveto callyou back”AnythingJohnsonfamilyrelated“I was justtalking toyou” … itwas not you.Seeinga dog2+appointmentsin 1 callSugar youup to getin fasterCustomeronlywants totalk to…Bad wordassociationfor a VINnumber4+diagnosticsin oneappointmentSpamcallHoldingsomeonefor 10+min“I’vecalled ___number oftimes…”AngrycustomerGettingcustomer3+ timesin one day“AM orPM?”Customeroversharing

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Getting put on hold
  2. Being put on hold
  3. “And your name was…”
  4. Which Dealership is it in? … “The one in Kirkland”
  5. Needs an appointment and a loaner “TODAY!!!!”
  6. 10 min+ call
  7. Customer calling the wrong dealership
  8. “Can you walk over there and tell one of them to pick up the phone?”
  9. “I’ll have to call you back”
  10. Anything Johnson family related
  11. “I was just talking to you” … it was not you.
  12. Seeing a dog
  13. 2+ appointments in 1 call
  14. Sugar you up to get in faster
  15. Customer only wants to talk to…
  16. Bad word association for a VIN number
  17. 4+ diagnostics in one appointment
  18. Spam call
  19. Holding someone for 10+ min
  20. “I’ve called ___ number of times…”
  21. Angry customer
  22. Getting customer 3+ times in one day
  23. “AM or PM?”
  24. Customer oversharing