(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer calling the wrong dealership
Which Dealership is it in? … “The one in Kirkland”
10 min+ call
2+ appointments in 1 call
4+ diagnostics in one appointment
Customer oversharing
Sugar you up to get in faster
“I’ve called ___ number of times…”
“AM or PM?”
Getting customer 3+ times in one day
“I’ll have to call you back”
Needs an appointment and a loaner “TODAY!!!!”
Spam call
Getting put on hold
Bad word association for a VIN number
Being put on hold
Holding someone for 10+ min
Anything Johnson family related
“Can you walk over there and tell one of them to pick up the phone?”
