Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Needs an appointment and a loaner “TODAY!!!!”
2. Getting put on hold
3. “Can you walk over there and tell one of them to pick up the phone?”
4. Angry customer
5. Which Dealership is it in? … “The one in Kirkland”
6. 2+ appointments in 1 call
7. “I’ve called ___ number of times…”
8. Anything Johnson family related
9. Customer only wants to talk to…
10. 10 min+ call
11. Seeing a dog
12. Getting customer 3+ times in one day
13. Customer oversharing
14. 4+ diagnostics in one appointment
15. Sugar you up to get in faster
16. Being put on hold
17. Spam call
18. Customer calling the wrong dealership
19. “I was just talking to you” … it was not you.
20. Holding someone for 10+ min
21. “AM or PM?”
22. “I’ll have to call you back”
23. “And your name was…”
24. Bad word association for a VIN number