“Calibrationsession”“Worktogetherto fill thehours”“Pricingcalls”“Prioritysupportqueue”“Independentcontractor…”“AGteamshift”“Callavoidance”“Real-timefeedback”“TNPSdipped”“IR isimproving.”“Tenurerequirement”“We lovehavingyou here.”“Schedulingflexibility”“Belowclientgoal”“Workwhat youschedule”“Scorethecalls”“Promoters,Neutrals,Detractors”“Falsepositive”“InstantQualityfeedback”“Pleasework hardto keepthis up.”“Securebrowser”“ZTP”(ZeroTolerancePolicy)“Abruptdisconnect”“ManageCustomers”“Month-to-datetarget”“Nocriticalerrors”“Sundayhours”“Retentionslide”“Closingperformancegaps”“We’realmostat goal.”“Level0 error”“IntuitBillingUpdates”“MM-Paymentsmove”“Surveycountsare low.”“Soclose tothe goal”“Flaggedinteraction”“Programstandards”“ITG”“Coldtransfer”“Targetedcoaching”“Weeklytrend”“Managerescalation”“ServiceQualityScore”“Unfulfilledescalation”“Criticalbehavior”“Advocatingfor theteam”“Closingthe gap”“ExpertBehaviorscore”“Nestingdays”“Pick upmorehours”“FundsStatus”“Abovegoal inSQS”“Wave14”“We’re stillworkingwith theteam.”“IntuitFees”“Extendedleaverequest”“System-relatedissues”“Clientrequest”“Dailyremindersin Slack”“Calibrationsession”“Worktogetherto fill thehours”“Pricingcalls”“Prioritysupportqueue”“Independentcontractor…”“AGteamshift”“Callavoidance”“Real-timefeedback”“TNPSdipped”“IR isimproving.”“Tenurerequirement”“We lovehavingyou here.”“Schedulingflexibility”“Belowclientgoal”“Workwhat youschedule”“Scorethecalls”“Promoters,Neutrals,Detractors”“Falsepositive”“InstantQualityfeedback”“Pleasework hardto keepthis up.”“Securebrowser”“ZTP”(ZeroTolerancePolicy)“Abruptdisconnect”“ManageCustomers”“Month-to-datetarget”“Nocriticalerrors”“Sundayhours”“Retentionslide”“Closingperformancegaps”“We’realmostat goal.”“Level0 error”“IntuitBillingUpdates”“MM-Paymentsmove”“Surveycountsare low.”“Soclose tothe goal”“Flaggedinteraction”“Programstandards”“ITG”“Coldtransfer”“Targetedcoaching”“Weeklytrend”“Managerescalation”“ServiceQualityScore”“Unfulfilledescalation”“Criticalbehavior”“Advocatingfor theteam”“Closingthe gap”“ExpertBehaviorscore”“Nestingdays”“Pick upmorehours”“FundsStatus”“Abovegoal inSQS”“Wave14”“We’re stillworkingwith theteam.”“IntuitFees”“Extendedleaverequest”“System-relatedissues”“Clientrequest”“Dailyremindersin Slack”

GBSG Team Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Calibration session”
  2. “Work together to fill the hours”
  3. “Pricing calls”
  4. “Priority support queue”
  5. “Independent contractor…”
  6. “AG team shift”
  7. “Call avoidance”
  8. “Real-time feedback”
  9. “TNPS dipped”
  10. “IR is improving.”
  11. “Tenure requirement”
  12. “We love having you here.”
  13. “Scheduling flexibility”
  14. “Below client goal”
  15. “Work what you schedule”
  16. “Score the calls”
  17. “Promoters, Neutrals, Detractors”
  18. “False positive”
  19. “Instant Quality feedback”
  20. “Please work hard to keep this up.”
  21. “Secure browser”
  22. “ZTP” (Zero Tolerance Policy)
  23. “Abrupt disconnect”
  24. “Manage Customers”
  25. “Month-to-date target”
  26. “No critical errors”
  27. “Sunday hours”
  28. “Retention slide”
  29. “Closing performance gaps”
  30. “We’re almost at goal.”
  31. “Level 0 error”
  32. “Intuit Billing Updates”
  33. “MM-Payments move”
  34. “Survey counts are low.”
  35. “So close to the goal”
  36. “Flagged interaction”
  37. “Program standards”
  38. “ITG”
  39. “Cold transfer”
  40. “Targeted coaching”
  41. “Weekly trend”
  42. “Manager escalation”
  43. “Service Quality Score”
  44. “Unfulfilled escalation”
  45. “Critical behavior”
  46. “Advocating for the team”
  47. “Closing the gap”
  48. “Expert Behavior score”
  49. “Nesting days”
  50. “Pick up more hours”
  51. “Funds Status”
  52. “Above goal in SQS”
  53. “Wave 14”
  54. “We’re still working with the team.”
  55. “Intuit Fees”
  56. “Extended leave request”
  57. “System-related issues”
  58. “Client request”
  59. “Daily reminders in Slack”