Offered to revisit a topic later Asked about patient's goals Showed empathy Admitted when they didn't know something "How can we make this plan work?" Minimized distractions Normalized difficult topics Invited questions throughout Acknowledged emotions Asked about daily life impact Checked for understanding Explained terms clearly Used inclusive questions Made space for sensitive topics Built shared understanding Followed up next visit Let patient set priorities Acknowledged complexity Made the patient feel respected Used simple, non- judgmental language Treated the patient as a partner Used eye contact Invited patient priorities Used "we" instead of "you should" Offered to revisit a topic later Asked about patient's goals Showed empathy Admitted when they didn't know something "How can we make this plan work?" Minimized distractions Normalized difficult topics Invited questions throughout Acknowledged emotions Asked about daily life impact Checked for understanding Explained terms clearly Used inclusive questions Made space for sensitive topics Built shared understanding Followed up next visit Let patient set priorities Acknowledged complexity Made the patient feel respected Used simple, non- judgmental language Treated the patient as a partner Used eye contact Invited patient priorities Used "we" instead of "you should"
(Print)
Offered to revisit a topic later
Asked about patient's goals
Showed empathy
Admitted when they didn't know something
"How can we make this plan work?"
Minimized distractions
Normalized difficult topics
Invited questions throughout
Acknowledged emotions
Asked about daily life impact
Checked for understanding
Explained terms clearly
Used inclusive questions
Made space for sensitive topics
Built shared understanding
Followed up next visit
Let patient set priorities
Acknowledged complexity
Made the patient feel respected
Used simple, non-judgmental language
Treated the patient as a partner
Used eye contact
Invited patient priorities
Used "we" instead of "you should"
