Treated the patient as a partner Used eye contact Made the patient feel respected Built shared understanding Explained terms clearly Acknowledged complexity Normalized difficult topics Showed empathy Used "we" instead of "you should" Let patient set priorities Made space for sensitive topics "How can we make this plan work?" Minimized distractions Asked about daily life impact Offered to revisit a topic later Invited patient priorities Invited questions throughout Used simple, non- judgmental language Checked for understanding Admitted when they didn't know something Followed up next visit Used inclusive questions Acknowledged emotions Asked about patient's goals Treated the patient as a partner Used eye contact Made the patient feel respected Built shared understanding Explained terms clearly Acknowledged complexity Normalized difficult topics Showed empathy Used "we" instead of "you should" Let patient set priorities Made space for sensitive topics "How can we make this plan work?" Minimized distractions Asked about daily life impact Offered to revisit a topic later Invited patient priorities Invited questions throughout Used simple, non- judgmental language Checked for understanding Admitted when they didn't know something Followed up next visit Used inclusive questions Acknowledged emotions Asked about patient's goals
(Print)
Treated the patient as a partner
Used eye contact
Made the patient feel respected
Built shared understanding
Explained terms clearly
Acknowledged complexity
Normalized difficult topics
Showed empathy
Used "we" instead of "you should"
Let patient set priorities
Made space for sensitive topics
"How can we make this plan work?"
Minimized distractions
Asked about daily life impact
Offered to revisit a topic later
Invited patient priorities
Invited questions throughout
Used simple, non-judgmental language
Checked for understanding
Admitted when they didn't know something
Followed up next visit
Used inclusive questions
Acknowledged emotions
Asked about patient's goals
