Made the patient feel respected Normalized difficult topics Followed up next visit "How can we make this plan work?" Minimized distractions Used simple, non- judgmental language Asked about daily life impact Offered to revisit a topic later Acknowledged emotions Asked about patient's goals Treated the patient as a partner Made space for sensitive topics Showed empathy Invited patient priorities Let patient set priorities Used eye contact Invited questions throughout Admitted when they didn't know something Explained terms clearly Used "we" instead of "you should" Used inclusive questions Checked for understanding Acknowledged complexity Built shared understanding Made the patient feel respected Normalized difficult topics Followed up next visit "How can we make this plan work?" Minimized distractions Used simple, non- judgmental language Asked about daily life impact Offered to revisit a topic later Acknowledged emotions Asked about patient's goals Treated the patient as a partner Made space for sensitive topics Showed empathy Invited patient priorities Let patient set priorities Used eye contact Invited questions throughout Admitted when they didn't know something Explained terms clearly Used "we" instead of "you should" Used inclusive questions Checked for understanding Acknowledged complexity Built shared understanding
(Print)
Made the patient feel respected
Normalized difficult topics
Followed up next visit
"How can we make this plan work?"
Minimized distractions
Used simple, non-judgmental language
Asked about daily life impact
Offered to revisit a topic later
Acknowledged emotions
Asked about patient's goals
Treated the patient as a partner
Made space for sensitive topics
Showed empathy
Invited patient priorities
Let patient set priorities
Used eye contact
Invited questions throughout
Admitted when they didn't know something
Explained terms clearly
Used "we" instead of "you should"
Used inclusive questions
Checked for understanding
Acknowledged complexity
Built shared understanding
