Handled acustomerobjectionusing SBII orGROW modelExplained thevalue ofTelstra Plusin a customerconversationIntroducedTelstraPlus pointsredemptionIdentifiesand actson an NBAtriggerProvidedfeedback viathe feedbackformExplainedFibre ConnectinstallationstepsconfidentlyDiscussedFibreConnectupgrade witha customerShared a bestpractice callor tip in teamchat or TeammeetingRecommendeda mobileproduct basedon customerneedsProvidedfeedback viathe feedbackformUsed abattle cardduring acallUsed a“below-the-line” offerappropriatelyProvidedfeedback viathe feedbackformUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingInitiated awhole-of-homesolutionconversationContributedto a teamstand-upwith a salesinsightHandled acustomerobjectionusing SBII orGROW modelExplained thevalue ofTelstra Plusin a customerconversationIntroducedTelstraPlus pointsredemptionIdentifiesand actson an NBAtriggerProvidedfeedback viathe feedbackformExplainedFibre ConnectinstallationstepsconfidentlyDiscussedFibreConnectupgrade witha customerShared a bestpractice callor tip in teamchat or TeammeetingRecommendeda mobileproduct basedon customerneedsProvidedfeedback viathe feedbackformUsed abattle cardduring acallUsed a“below-the-line” offerappropriatelyProvidedfeedback viathe feedbackformUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingInitiated awhole-of-homesolutionconversationContributedto a teamstand-upwith a salesinsight

S2S Launch - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled a customer objection using SBII or GROW model
  2. Explained the value of Telstra Plus in a customer conversation
  3. Introduced Telstra Plus points redemption
  4. Identifies and acts on an NBA trigger
  5. Provided feedback via the feedback form
  6. Explained Fibre Connect installation steps confidently
  7. Discussed Fibre Connect upgrade with a customer
  8. Shared a best practice call or tip in team chat or Team meeting
  9. Recommended a mobile product based on customer needs
  10. Provided feedback via the feedback form
  11. Used a battle card during a call
  12. Used a “below-the-line” offer appropriately
  13. Provided feedback via the feedback form
  14. Used a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  15. Initiated a whole-of-home solution conversation
  16. Contributed to a team stand-up with a sales insight