Recommendeda mobileproduct basedon customerneedsContributedto a teamstand-upwith a salesinsightUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingExplained thevalue ofTelstra Plusin a customerconversationProvidedfeedback viathe feedbackformProvidedfeedback viathe feedbackformHandled acustomerobjectionusing SBII orGROW modelIdentifiesand actson an NBAtriggerInitiated awhole-of-homesolutionconversationProvidedfeedback viathe feedbackformUsed abattle cardduring acallDiscussedFibreConnectupgrade witha customerExplainedFibre ConnectinstallationstepsconfidentlyUsed a“below-the-line” offerappropriatelyShared a bestpractice callor tip in teamchat or TeammeetingIntroducedTelstraPlus pointsredemptionRecommendeda mobileproduct basedon customerneedsContributedto a teamstand-upwith a salesinsightUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingExplained thevalue ofTelstra Plusin a customerconversationProvidedfeedback viathe feedbackformProvidedfeedback viathe feedbackformHandled acustomerobjectionusing SBII orGROW modelIdentifiesand actson an NBAtriggerInitiated awhole-of-homesolutionconversationProvidedfeedback viathe feedbackformUsed abattle cardduring acallDiscussedFibreConnectupgrade witha customerExplainedFibre ConnectinstallationstepsconfidentlyUsed a“below-the-line” offerappropriatelyShared a bestpractice callor tip in teamchat or TeammeetingIntroducedTelstraPlus pointsredemption

S2S Launch - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recommended a mobile product based on customer needs
  2. Contributed to a team stand-up with a sales insight
  3. Used a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  4. Explained the value of Telstra Plus in a customer conversation
  5. Provided feedback via the feedback form
  6. Provided feedback via the feedback form
  7. Handled a customer objection using SBII or GROW model
  8. Identifies and acts on an NBA trigger
  9. Initiated a whole-of-home solution conversation
  10. Provided feedback via the feedback form
  11. Used a battle card during a call
  12. Discussed Fibre Connect upgrade with a customer
  13. Explained Fibre Connect installation steps confidently
  14. Used a “below-the-line” offer appropriately
  15. Shared a best practice call or tip in team chat or Team meeting
  16. Introduced Telstra Plus points redemption