Recommendeda mobileproduct basedon customerneedsContributedto a teamstand-upwith a salesinsightProvidedfeedback viathe feedbackformUsed abattle cardduring acallIdentifiesand actson an NBAtriggerExplained thevalue ofTelstra Plusin a customerconversationHandled acustomerobjectionusing SBII orGROW modelInitiated awhole-of-homesolutionconversationUsed a“below-the-line” offerappropriatelyIntroducedTelstraPlus pointsredemptionExplainedFibre ConnectinstallationstepsconfidentlyProvidedfeedback viathe feedbackformShared a bestpractice callor tip in teamchat or TeammeetingDiscussedFibreConnectupgrade witha customerProvidedfeedback viathe feedbackformUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingRecommendeda mobileproduct basedon customerneedsContributedto a teamstand-upwith a salesinsightProvidedfeedback viathe feedbackformUsed abattle cardduring acallIdentifiesand actson an NBAtriggerExplained thevalue ofTelstra Plusin a customerconversationHandled acustomerobjectionusing SBII orGROW modelInitiated awhole-of-homesolutionconversationUsed a“below-the-line” offerappropriatelyIntroducedTelstraPlus pointsredemptionExplainedFibre ConnectinstallationstepsconfidentlyProvidedfeedback viathe feedbackformShared a bestpractice callor tip in teamchat or TeammeetingDiscussedFibreConnectupgrade witha customerProvidedfeedback viathe feedbackformUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtraining

S2S Launch - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recommended a mobile product based on customer needs
  2. Contributed to a team stand-up with a sales insight
  3. Provided feedback via the feedback form
  4. Used a battle card during a call
  5. Identifies and acts on an NBA trigger
  6. Explained the value of Telstra Plus in a customer conversation
  7. Handled a customer objection using SBII or GROW model
  8. Initiated a whole-of-home solution conversation
  9. Used a “below-the-line” offer appropriately
  10. Introduced Telstra Plus points redemption
  11. Explained Fibre Connect installation steps confidently
  12. Provided feedback via the feedback form
  13. Shared a best practice call or tip in team chat or Team meeting
  14. Discussed Fibre Connect upgrade with a customer
  15. Provided feedback via the feedback form
  16. Used a personalised recommendation based on customer history – Possibly a transition statement as identified during training