Identifiesand actson an NBAtriggerIntroducedTelstraPlus pointsredemptionUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingContributedto a teamstand-upwith a salesinsightInitiated awhole-of-homesolutionconversationRecommendeda mobileproduct basedon customerneedsUsed abattle cardduring acallProvidedfeedback viathe feedbackformProvidedfeedback viathe feedbackformProvidedfeedback viathe feedbackformDiscussedFibreConnectupgrade witha customerExplainedFibre ConnectinstallationstepsconfidentlyExplained thevalue ofTelstra Plusin a customerconversationShared a bestpractice callor tip in teamchat or TeammeetingUsed a“below-the-line” offerappropriatelyHandled acustomerobjectionusing SBII orGROW modelIdentifiesand actson an NBAtriggerIntroducedTelstraPlus pointsredemptionUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingContributedto a teamstand-upwith a salesinsightInitiated awhole-of-homesolutionconversationRecommendeda mobileproduct basedon customerneedsUsed abattle cardduring acallProvidedfeedback viathe feedbackformProvidedfeedback viathe feedbackformProvidedfeedback viathe feedbackformDiscussedFibreConnectupgrade witha customerExplainedFibre ConnectinstallationstepsconfidentlyExplained thevalue ofTelstra Plusin a customerconversationShared a bestpractice callor tip in teamchat or TeammeetingUsed a“below-the-line” offerappropriatelyHandled acustomerobjectionusing SBII orGROW model

S2S Launch - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identifies and acts on an NBA trigger
  2. Introduced Telstra Plus points redemption
  3. Used a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  4. Contributed to a team stand-up with a sales insight
  5. Initiated a whole-of-home solution conversation
  6. Recommended a mobile product based on customer needs
  7. Used a battle card during a call
  8. Provided feedback via the feedback form
  9. Provided feedback via the feedback form
  10. Provided feedback via the feedback form
  11. Discussed Fibre Connect upgrade with a customer
  12. Explained Fibre Connect installation steps confidently
  13. Explained the value of Telstra Plus in a customer conversation
  14. Shared a best practice call or tip in team chat or Team meeting
  15. Used a “below-the-line” offer appropriately
  16. Handled a customer objection using SBII or GROW model