Handled acustomerobjectionusing SBII orGROW modelUsed abattle cardduring acallExplainedFibre ConnectinstallationstepsconfidentlyShared a bestpractice callor tip in teamchat or TeammeetingUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingDiscussedFibreConnectupgrade witha customerProvidedfeedback viathe feedbackformIdentifiesand actson an NBAtriggerProvidedfeedback viathe feedbackformRecommendeda mobileproduct basedon customerneedsProvidedfeedback viathe feedbackformUsed a“below-the-line” offerappropriatelyInitiated awhole-of-homesolutionconversationContributedto a teamstand-upwith a salesinsightExplained thevalue ofTelstra Plusin a customerconversationIntroducedTelstraPlus pointsredemptionHandled acustomerobjectionusing SBII orGROW modelUsed abattle cardduring acallExplainedFibre ConnectinstallationstepsconfidentlyShared a bestpractice callor tip in teamchat or TeammeetingUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingDiscussedFibreConnectupgrade witha customerProvidedfeedback viathe feedbackformIdentifiesand actson an NBAtriggerProvidedfeedback viathe feedbackformRecommendeda mobileproduct basedon customerneedsProvidedfeedback viathe feedbackformUsed a“below-the-line” offerappropriatelyInitiated awhole-of-homesolutionconversationContributedto a teamstand-upwith a salesinsightExplained thevalue ofTelstra Plusin a customerconversationIntroducedTelstraPlus pointsredemption

S2S Launch - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled a customer objection using SBII or GROW model
  2. Used a battle card during a call
  3. Explained Fibre Connect installation steps confidently
  4. Shared a best practice call or tip in team chat or Team meeting
  5. Used a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  6. Discussed Fibre Connect upgrade with a customer
  7. Provided feedback via the feedback form
  8. Identifies and acts on an NBA trigger
  9. Provided feedback via the feedback form
  10. Recommended a mobile product based on customer needs
  11. Provided feedback via the feedback form
  12. Used a “below-the-line” offer appropriately
  13. Initiated a whole-of-home solution conversation
  14. Contributed to a team stand-up with a sales insight
  15. Explained the value of Telstra Plus in a customer conversation
  16. Introduced Telstra Plus points redemption