IntroducedTelstraPlus pointsredemptionRecommendeda mobileproduct basedon customerneedsShared a bestpractice callor tip in teamchat or TeammeetingExplained thevalue ofTelstra Plusin a customerconversationIdentifiesand actson an NBAtriggerInitiated awhole-of-homesolutionconversationProvidedfeedback viathe feedbackformUsed a“below-the-line” offerappropriatelyHandled acustomerobjectionusing SBII orGROW modelUsed abattle cardduring acallProvidedfeedback viathe feedbackformProvidedfeedback viathe feedbackformUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingDiscussedFibreConnectupgrade witha customerContributedto a teamstand-upwith a salesinsightExplainedFibre ConnectinstallationstepsconfidentlyIntroducedTelstraPlus pointsredemptionRecommendeda mobileproduct basedon customerneedsShared a bestpractice callor tip in teamchat or TeammeetingExplained thevalue ofTelstra Plusin a customerconversationIdentifiesand actson an NBAtriggerInitiated awhole-of-homesolutionconversationProvidedfeedback viathe feedbackformUsed a“below-the-line” offerappropriatelyHandled acustomerobjectionusing SBII orGROW modelUsed abattle cardduring acallProvidedfeedback viathe feedbackformProvidedfeedback viathe feedbackformUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingDiscussedFibreConnectupgrade witha customerContributedto a teamstand-upwith a salesinsightExplainedFibre Connectinstallationstepsconfidently

S2S Launch - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduced Telstra Plus points redemption
  2. Recommended a mobile product based on customer needs
  3. Shared a best practice call or tip in team chat or Team meeting
  4. Explained the value of Telstra Plus in a customer conversation
  5. Identifies and acts on an NBA trigger
  6. Initiated a whole-of-home solution conversation
  7. Provided feedback via the feedback form
  8. Used a “below-the-line” offer appropriately
  9. Handled a customer objection using SBII or GROW model
  10. Used a battle card during a call
  11. Provided feedback via the feedback form
  12. Provided feedback via the feedback form
  13. Used a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  14. Discussed Fibre Connect upgrade with a customer
  15. Contributed to a team stand-up with a sales insight
  16. Explained Fibre Connect installation steps confidently