Initiated awhole-of-homesolutionconversationHandled acustomerobjectionusing SBII orGROW modelProvidedfeedback viathe feedbackformUsed a“below-the-line” offerappropriatelyContributedto a teamstand-upwith a salesinsightIdentifiesand actson an NBAtriggerShared a bestpractice callor tip in teamchat or TeammeetingExplainedFibre ConnectinstallationstepsconfidentlyUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingExplained thevalue ofTelstra Plusin a customerconversationIntroducedTelstraPlus pointsredemptionDiscussedFibreConnectupgrade witha customerProvidedfeedback viathe feedbackformRecommendeda mobileproduct basedon customerneedsUsed abattle cardduring acallProvidedfeedback viathe feedbackformInitiated awhole-of-homesolutionconversationHandled acustomerobjectionusing SBII orGROW modelProvidedfeedback viathe feedbackformUsed a“below-the-line” offerappropriatelyContributedto a teamstand-upwith a salesinsightIdentifiesand actson an NBAtriggerShared a bestpractice callor tip in teamchat or TeammeetingExplainedFibre ConnectinstallationstepsconfidentlyUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingExplained thevalue ofTelstra Plusin a customerconversationIntroducedTelstraPlus pointsredemptionDiscussedFibreConnectupgrade witha customerProvidedfeedback viathe feedbackformRecommendeda mobileproduct basedon customerneedsUsed abattle cardduring acallProvidedfeedback viathe feedbackform

S2S Launch - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Initiated a whole-of-home solution conversation
  2. Handled a customer objection using SBII or GROW model
  3. Provided feedback via the feedback form
  4. Used a “below-the-line” offer appropriately
  5. Contributed to a team stand-up with a sales insight
  6. Identifies and acts on an NBA trigger
  7. Shared a best practice call or tip in team chat or Team meeting
  8. Explained Fibre Connect installation steps confidently
  9. Used a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  10. Explained the value of Telstra Plus in a customer conversation
  11. Introduced Telstra Plus points redemption
  12. Discussed Fibre Connect upgrade with a customer
  13. Provided feedback via the feedback form
  14. Recommended a mobile product based on customer needs
  15. Used a battle card during a call
  16. Provided feedback via the feedback form