Explained thevalue ofTelstra Plusin a customerconversationContributedto a teamstand-upwith a salesinsightIdentifiesand actson an NBAtriggerDiscussedFibreConnectupgrade witha customerInitiated awhole-of-homesolutionconversationProvidedfeedback viathe feedbackformProvidedfeedback viathe feedbackformUsed a“below-the-line” offerappropriatelyHandled acustomerobjectionusing SBII orGROW modelUsed abattle cardduring acallUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingExplainedFibre ConnectinstallationstepsconfidentlyRecommendeda mobileproduct basedon customerneedsIntroducedTelstraPlus pointsredemptionProvidedfeedback viathe feedbackformShared a bestpractice callor tip in teamchat or TeammeetingExplained thevalue ofTelstra Plusin a customerconversationContributedto a teamstand-upwith a salesinsightIdentifiesand actson an NBAtriggerDiscussedFibreConnectupgrade witha customerInitiated awhole-of-homesolutionconversationProvidedfeedback viathe feedbackformProvidedfeedback viathe feedbackformUsed a“below-the-line” offerappropriatelyHandled acustomerobjectionusing SBII orGROW modelUsed abattle cardduring acallUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingExplainedFibre ConnectinstallationstepsconfidentlyRecommendeda mobileproduct basedon customerneedsIntroducedTelstraPlus pointsredemptionProvidedfeedback viathe feedbackformShared a bestpractice callor tip in teamchat or Teammeeting

S2S Launch - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained the value of Telstra Plus in a customer conversation
  2. Contributed to a team stand-up with a sales insight
  3. Identifies and acts on an NBA trigger
  4. Discussed Fibre Connect upgrade with a customer
  5. Initiated a whole-of-home solution conversation
  6. Provided feedback via the feedback form
  7. Provided feedback via the feedback form
  8. Used a “below-the-line” offer appropriately
  9. Handled a customer objection using SBII or GROW model
  10. Used a battle card during a call
  11. Used a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  12. Explained Fibre Connect installation steps confidently
  13. Recommended a mobile product based on customer needs
  14. Introduced Telstra Plus points redemption
  15. Provided feedback via the feedback form
  16. Shared a best practice call or tip in team chat or Team meeting