Used a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingProvidedfeedback viathe feedbackformUsed abattle cardduring acallInitiated awhole-of-homesolutionconversationHandled acustomerobjectionusing SBII orGROW modelUsed a“below-the-line” offerappropriatelyContributedto a teamstand-upwith a salesinsightIntroducedTelstraPlus pointsredemptionIdentifiesand actson an NBAtriggerRecommendeda mobileproduct basedon customerneedsProvidedfeedback viathe feedbackformExplainedFibre ConnectinstallationstepsconfidentlyShared a bestpractice callor tip in teamchat or TeammeetingProvidedfeedback viathe feedbackformDiscussedFibreConnectupgrade witha customerExplained thevalue ofTelstra Plusin a customerconversationUsed a personalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingProvidedfeedback viathe feedbackformUsed abattle cardduring acallInitiated awhole-of-homesolutionconversationHandled acustomerobjectionusing SBII orGROW modelUsed a“below-the-line” offerappropriatelyContributedto a teamstand-upwith a salesinsightIntroducedTelstraPlus pointsredemptionIdentifiesand actson an NBAtriggerRecommendeda mobileproduct basedon customerneedsProvidedfeedback viathe feedbackformExplainedFibre ConnectinstallationstepsconfidentlyShared a bestpractice callor tip in teamchat or TeammeetingProvidedfeedback viathe feedbackformDiscussedFibreConnectupgrade witha customerExplained thevalue ofTelstra Plusin a customerconversation

S2S Launch - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  2. Provided feedback via the feedback form
  3. Used a battle card during a call
  4. Initiated a whole-of-home solution conversation
  5. Handled a customer objection using SBII or GROW model
  6. Used a “below-the-line” offer appropriately
  7. Contributed to a team stand-up with a sales insight
  8. Introduced Telstra Plus points redemption
  9. Identifies and acts on an NBA trigger
  10. Recommended a mobile product based on customer needs
  11. Provided feedback via the feedback form
  12. Explained Fibre Connect installation steps confidently
  13. Shared a best practice call or tip in team chat or Team meeting
  14. Provided feedback via the feedback form
  15. Discussed Fibre Connect upgrade with a customer
  16. Explained the value of Telstra Plus in a customer conversation