TransfertoEligibilityActivatinga WillCallHand toHandRideBookedTransfertoDispatch CallerBooks Ridesfor MultipleAccountsETA Callfor Busor VanCallerRequestsa Same-Day RideReservationistgets pulledinto a chatTransfertoCustomerServiceNoresponse,DisconnectProtocolusedFastestTurnaroundTimeRequestedCallerRequestsHOP PassBalanceETA Call forUber/UZURV/BroadwayCabReservationistUses SUPChatReservationistFixes Error inJasperTrapezeReturnsNo ValidRidesAgencyfundingusedTravelTime byDistanceMathRideBooked toor fromDialysisCallerBookedMore thanThree Ridesin a DayCancellationRequestCaller isSuspendedor hasLapsedEligibilityCallerBookedRides forMultipleDaysWill CallRideBookedQueuehold timegoesabove 5:00TransfertoEligibilityActivatinga WillCallHand toHandRideBookedTransfertoDispatch CallerBooks Ridesfor MultipleAccountsETA Callfor Busor VanCallerRequestsa Same-Day RideReservationistgets pulledinto a chatTransfertoCustomerServiceNoresponse,DisconnectProtocolusedFastestTurnaroundTimeRequestedCallerRequestsHOP PassBalanceETA Call forUber/UZURV/BroadwayCabReservationistUses SUPChatReservationistFixes Error inJasperTrapezeReturnsNo ValidRidesAgencyfundingusedTravelTime byDistanceMathRideBooked toor fromDialysisCallerBookedMore thanThree Ridesin a DayCancellationRequestCaller isSuspendedor hasLapsedEligibilityCallerBookedRides forMultipleDaysWill CallRideBookedQueuehold timegoesabove 5:00

Reservationist Shadowing BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to Eligibility
  2. Activating a Will Call
  3. Hand to Hand Ride Booked
  4. Transfer to Dispatch
  5. Caller Books Rides for Multiple Accounts
  6. ETA Call for Bus or Van
  7. Caller Requests a Same-Day Ride
  8. Reservationist gets pulled into a chat
  9. Transfer to Customer Service
  10. No response, Disconnect Protocol used
  11. Fastest Turnaround Time Requested
  12. Caller Requests HOP Pass Balance
  13. ETA Call for Uber/UZURV/Broadway Cab
  14. Reservationist Uses SUP Chat
  15. Reservationist Fixes Error in Jasper
  16. Trapeze Returns No Valid Rides
  17. Agency funding used
  18. Travel Time by Distance Math
  19. Ride Booked to or from Dialysis
  20. Caller Booked More than Three Rides in a Day
  21. Cancellation Request
  22. Caller is Suspended or has Lapsed Eligibility
  23. Caller Booked Rides for Multiple Days
  24. Will Call Ride Booked
  25. Queue hold time goes above 5:00