Hand toHandRideBookedQueuehold timegoesabove 5:00RideBooked toor fromDialysisCallerRequestsHOP PassBalanceReservationistFixes Error inJasperActivatinga WillCallFastestTurnaroundTimeRequestedTransfertoEligibilityWill CallRideBookedCallerRequestsa Same-Day RideTransfertoCustomerServiceCaller isSuspendedor hasLapsedEligibilityReservationistUses SUPChatNoresponse,DisconnectProtocolusedETA Call forUber/UZURV/BroadwayCabCallerBooks Ridesfor MultipleAccountsTransfertoDispatch TravelTime byDistanceMathReservationistgets pulledinto a chatCallerBookedMore thanThree Ridesin a DayAgencyfundingusedTrapezeReturnsNo ValidRidesCancellationRequestCallerBookedRides forMultipleDaysETA Callfor Busor VanHand toHandRideBookedQueuehold timegoesabove 5:00RideBooked toor fromDialysisCallerRequestsHOP PassBalanceReservationistFixes Error inJasperActivatinga WillCallFastestTurnaroundTimeRequestedTransfertoEligibilityWill CallRideBookedCallerRequestsa Same-Day RideTransfertoCustomerServiceCaller isSuspendedor hasLapsedEligibilityReservationistUses SUPChatNoresponse,DisconnectProtocolusedETA Call forUber/UZURV/BroadwayCabCallerBooks Ridesfor MultipleAccountsTransfertoDispatch TravelTime byDistanceMathReservationistgets pulledinto a chatCallerBookedMore thanThree Ridesin a DayAgencyfundingusedTrapezeReturnsNo ValidRidesCancellationRequestCallerBookedRides forMultipleDaysETA Callfor Busor Van

Reservationist Shadowing BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hand to Hand Ride Booked
  2. Queue hold time goes above 5:00
  3. Ride Booked to or from Dialysis
  4. Caller Requests HOP Pass Balance
  5. Reservationist Fixes Error in Jasper
  6. Activating a Will Call
  7. Fastest Turnaround Time Requested
  8. Transfer to Eligibility
  9. Will Call Ride Booked
  10. Caller Requests a Same-Day Ride
  11. Transfer to Customer Service
  12. Caller is Suspended or has Lapsed Eligibility
  13. Reservationist Uses SUP Chat
  14. No response, Disconnect Protocol used
  15. ETA Call for Uber/UZURV/Broadway Cab
  16. Caller Books Rides for Multiple Accounts
  17. Transfer to Dispatch
  18. Travel Time by Distance Math
  19. Reservationist gets pulled into a chat
  20. Caller Booked More than Three Rides in a Day
  21. Agency funding used
  22. Trapeze Returns No Valid Rides
  23. Cancellation Request
  24. Caller Booked Rides for Multiple Days
  25. ETA Call for Bus or Van