CallerRequestsHOP PassBalanceTrapezeReturnsNo ValidRidesFastestTurnaroundTimeRequestedETA Call forUber/UZURV/BroadwayCabETA Callfor Busor VanNoresponse,DisconnectProtocolusedTransfertoEligibilityQueuehold timegoesabove 5:00TravelTime byDistanceMathCallerBooks Ridesfor MultipleAccountsCallerBookedMore thanThree Ridesin a DayWill CallRideBookedCaller isSuspendedor hasLapsedEligibilityReservationistUses SUPChatActivatinga WillCallTransfertoDispatch CancellationRequestRideBooked toor fromDialysisReservationistgets pulledinto a chatHand toHandRideBookedReservationistFixes Error inJasperAgencyfundingusedCallerBookedRides forMultipleDaysCallerRequestsa Same-Day RideTransfertoCustomerServiceCallerRequestsHOP PassBalanceTrapezeReturnsNo ValidRidesFastestTurnaroundTimeRequestedETA Call forUber/UZURV/BroadwayCabETA Callfor Busor VanNoresponse,DisconnectProtocolusedTransfertoEligibilityQueuehold timegoesabove 5:00TravelTime byDistanceMathCallerBooks Ridesfor MultipleAccountsCallerBookedMore thanThree Ridesin a DayWill CallRideBookedCaller isSuspendedor hasLapsedEligibilityReservationistUses SUPChatActivatinga WillCallTransfertoDispatch CancellationRequestRideBooked toor fromDialysisReservationistgets pulledinto a chatHand toHandRideBookedReservationistFixes Error inJasperAgencyfundingusedCallerBookedRides forMultipleDaysCallerRequestsa Same-Day RideTransfertoCustomerService

Reservationist Shadowing BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller Requests HOP Pass Balance
  2. Trapeze Returns No Valid Rides
  3. Fastest Turnaround Time Requested
  4. ETA Call for Uber/UZURV/Broadway Cab
  5. ETA Call for Bus or Van
  6. No response, Disconnect Protocol used
  7. Transfer to Eligibility
  8. Queue hold time goes above 5:00
  9. Travel Time by Distance Math
  10. Caller Books Rides for Multiple Accounts
  11. Caller Booked More than Three Rides in a Day
  12. Will Call Ride Booked
  13. Caller is Suspended or has Lapsed Eligibility
  14. Reservationist Uses SUP Chat
  15. Activating a Will Call
  16. Transfer to Dispatch
  17. Cancellation Request
  18. Ride Booked to or from Dialysis
  19. Reservationist gets pulled into a chat
  20. Hand to Hand Ride Booked
  21. Reservationist Fixes Error in Jasper
  22. Agency funding used
  23. Caller Booked Rides for Multiple Days
  24. Caller Requests a Same-Day Ride
  25. Transfer to Customer Service