Caller isSuspendedor hasLapsedEligibilityCallerBookedRides forMultipleDaysNoresponse,DisconnectProtocolusedActivatinga WillCallQueuehold timegoesabove 5:00TransfertoCustomerServiceReservationistFixes Error inJasperETA Callfor Busor VanTravelTime byDistanceMathETA Call forUber/UZURV/BroadwayCabCallerBookedMore thanThree Ridesin a DayCallerRequestsHOP PassBalanceCancellationRequestTransfertoEligibilityReservationistUses SUPChatRideBooked toor fromDialysisCallerBooks Ridesfor MultipleAccountsFastestTurnaroundTimeRequestedWill CallRideBookedTrapezeReturnsNo ValidRidesReservationistgets pulledinto a chatAgencyfundingusedHand toHandRideBookedTransfertoDispatch CallerRequestsa Same-Day RideCaller isSuspendedor hasLapsedEligibilityCallerBookedRides forMultipleDaysNoresponse,DisconnectProtocolusedActivatinga WillCallQueuehold timegoesabove 5:00TransfertoCustomerServiceReservationistFixes Error inJasperETA Callfor Busor VanTravelTime byDistanceMathETA Call forUber/UZURV/BroadwayCabCallerBookedMore thanThree Ridesin a DayCallerRequestsHOP PassBalanceCancellationRequestTransfertoEligibilityReservationistUses SUPChatRideBooked toor fromDialysisCallerBooks Ridesfor MultipleAccountsFastestTurnaroundTimeRequestedWill CallRideBookedTrapezeReturnsNo ValidRidesReservationistgets pulledinto a chatAgencyfundingusedHand toHandRideBookedTransfertoDispatch CallerRequestsa Same-Day Ride

Reservationist Shadowing BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller is Suspended or has Lapsed Eligibility
  2. Caller Booked Rides for Multiple Days
  3. No response, Disconnect Protocol used
  4. Activating a Will Call
  5. Queue hold time goes above 5:00
  6. Transfer to Customer Service
  7. Reservationist Fixes Error in Jasper
  8. ETA Call for Bus or Van
  9. Travel Time by Distance Math
  10. ETA Call for Uber/UZURV/Broadway Cab
  11. Caller Booked More than Three Rides in a Day
  12. Caller Requests HOP Pass Balance
  13. Cancellation Request
  14. Transfer to Eligibility
  15. Reservationist Uses SUP Chat
  16. Ride Booked to or from Dialysis
  17. Caller Books Rides for Multiple Accounts
  18. Fastest Turnaround Time Requested
  19. Will Call Ride Booked
  20. Trapeze Returns No Valid Rides
  21. Reservationist gets pulled into a chat
  22. Agency funding used
  23. Hand to Hand Ride Booked
  24. Transfer to Dispatch
  25. Caller Requests a Same-Day Ride