EscalationSPRINKLRAngryMetricsTransferVTO“Iunderstand”TicketCoffeeKnowledgebase“Havea greatday!”TrainingHOMESatisfied“Is thereanythingelse I canassist youwith?” Email“I’ll behappy toassist”HeadsetLUNCH“Let mecheck thatfor you”BREAKVacationConfusedChatsupportEscalationSPRINKLRAngryMetricsTransferVTO“Iunderstand”TicketCoffeeKnowledgebase“Havea greatday!”TrainingHOMESatisfied“Is thereanythingelse I canassist youwith?” Email“I’ll behappy toassist”HeadsetLUNCH“Let mecheck thatfor you”BREAKVacationConfusedChatsupport

Customer Solutions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalation
  2. SPRINKLR
  3. Angry
  4. Metrics
  5. Transfer
  6. VTO
  7. “I understand”
  8. Ticket
  9. Coffee
  10. Knowledge base
  11. “Have a great day!”
  12. Training
  13. HOME
  14. Satisfied
  15. “Is there anything else I can assist you with?”
  16. Email
  17. “I’ll be happy to assist”
  18. Headset
  19. LUNCH
  20. “Let me check that for you”
  21. BREAK
  22. Vacation
  23. Confused
  24. Chat support