KnowledgebaseMetricsHeadsetTicketTransferChatsupport“Havea greatday!”Escalation“Iunderstand”CoffeeTrainingConfused“I’ll behappy toassist”Email“Let mecheck thatfor you”LUNCH“Is thereanythingelse I canassist youwith?” VacationVTOHOMESatisfiedAngryBREAKSPRINKLRKnowledgebaseMetricsHeadsetTicketTransferChatsupport“Havea greatday!”Escalation“Iunderstand”CoffeeTrainingConfused“I’ll behappy toassist”Email“Let mecheck thatfor you”LUNCH“Is thereanythingelse I canassist youwith?” VacationVTOHOMESatisfiedAngryBREAKSPRINKLR

Customer Solutions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Knowledge base
  2. Metrics
  3. Headset
  4. Ticket
  5. Transfer
  6. Chat support
  7. “Have a great day!”
  8. Escalation
  9. “I understand”
  10. Coffee
  11. Training
  12. Confused
  13. “I’ll be happy to assist”
  14. Email
  15. “Let me check that for you”
  16. LUNCH
  17. “Is there anything else I can assist you with?”
  18. Vacation
  19. VTO
  20. HOME
  21. Satisfied
  22. Angry
  23. BREAK
  24. SPRINKLR