(HB)Voiceof theCustomerAllVoicemailsReturnedSame DayNo RejectedPaymentsfor theWeekIndividualWeeklyGoalProductionAllPaymentsIssued byEnd of Day4 Days of5 +ProductionAssistedTeamMember(Payments)2 NewTotalLossesCompletedReviewed 3TLPaperworkActivitiesCustomerCompliment(HB)QualityTopic3 SubroChecklistsMovedForwardTeam GoalWeeklyProduction5.0One DayProductionof 7+2 RIsCompletedSame Day3TLSettlementsCompletedAssistedTeamMember(AGED)5 FirstContactsCompletedTeam GoalDOR to 1stContactBelow 2.1AssistedTeamMember(VMs)3 ReviewLiabilitywithInsured3Days with- OutflowCSATSurveyScore of 5Team Goal31+Below19%(HB)Voiceof theCustomerAllVoicemailsReturnedSame DayNo RejectedPaymentsfor theWeekIndividualWeeklyGoalProductionAllPaymentsIssued byEnd of Day4 Days of5 +ProductionAssistedTeamMember(Payments)2 NewTotalLossesCompletedReviewed 3TLPaperworkActivitiesCustomerCompliment(HB)QualityTopic3 SubroChecklistsMovedForwardTeam GoalWeeklyProduction5.0One DayProductionof 7+2 RIsCompletedSame Day3TLSettlementsCompletedAssistedTeamMember(AGED)5 FirstContactsCompletedTeam GoalDOR to 1stContactBelow 2.1AssistedTeamMember(VMs)3 ReviewLiabilitywithInsured3Days with- OutflowCSATSurveyScore of 5Team Goal31+Below19%

One Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. (HB) Voice of the Customer
  2. All Voicemails Returned Same Day
  3. No Rejected Payments for the Week
  4. Individual Weekly Goal Production
  5. All Payments Issued by End of Day
  6. 4 Days of 5 + Production
  7. Assisted Team Member (Payments)
  8. 2 New Total Losses Completed
  9. Reviewed 3 TL Paperwork Activities
  10. Customer Compliment
  11. (HB) Quality Topic
  12. 3 Subro Checklists Moved Forward
  13. Team Goal Weekly Production 5.0
  14. One Day Production of 7+
  15. 2 RIs Completed Same Day
  16. 3 TL Settlements Completed
  17. Assisted Team Member (AGED)
  18. 5 First Contacts Completed
  19. Team Goal DOR to 1st Contact Below 2.1
  20. Assisted Team Member (VMs)
  21. 3 Review Liability with Insured
  22. 3 Days with - Outflow
  23. CSAT Survey Score of 5
  24. Team Goal 31+ Below 19%