Assisted Team Member (VMs) 5 First Contacts Completed Team Goal DOR to 1st Contact Below 2.1 2 New Total Losses Completed Team Goal 31+ Below 19% All Voicemails Returned Same Day 3 Review Liability with Insured 4 Days of 5 + Production CSAT Survey Score of 5 (HB) Quality Topic Individual Weekly Goal Production One Day Production of 7+ Assisted Team Member (AGED) No Rejected Payments for the Week Assisted Team Member (Payments) (HB) Voice of the Customer 2 RIs Completed Same Day All Payments Issued by End of Day 3 Subro Checklists Moved Forward Reviewed 3 TL Paperwork Activities Team Goal Weekly Production 5.0 3 TL Settlements Completed 3 Days with - Outflow Customer Compliment Assisted Team Member (VMs) 5 First Contacts Completed Team Goal DOR to 1st Contact Below 2.1 2 New Total Losses Completed Team Goal 31+ Below 19% All Voicemails Returned Same Day 3 Review Liability with Insured 4 Days of 5 + Production CSAT Survey Score of 5 (HB) Quality Topic Individual Weekly Goal Production One Day Production of 7+ Assisted Team Member (AGED) No Rejected Payments for the Week Assisted Team Member (Payments) (HB) Voice of the Customer 2 RIs Completed Same Day All Payments Issued by End of Day 3 Subro Checklists Moved Forward Reviewed 3 TL Paperwork Activities Team Goal Weekly Production 5.0 3 TL Settlements Completed 3 Days with - Outflow Customer Compliment
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Assisted Team
Member
(VMs)
5 First Contacts
Completed
Team Goal
DOR to 1st Contact
Below 2.1
2 New Total
Losses
Completed
Team Goal
31+
Below 19%
All
Voicemails
Returned
Same Day
3 Review
Liability with
Insured
4 Days of
5 + Production
CSAT Survey
Score of 5
(HB)
Quality
Topic
Individual
Weekly Goal Production
One Day Production
of 7+
Assisted Team
Member
(AGED)
No Rejected
Payments
for the
Week
Assisted Team
Member
(Payments)
(HB)
Voice
of the
Customer
2 RIs Completed
Same Day
All Payments Issued by
End of Day
3 Subro Checklists
Moved
Forward
Reviewed 3
TL Paperwork
Activities
Team Goal
Weekly
Production
5.0
3
TL Settlements Completed
3
Days with
- Outflow
Customer
Compliment