3TLSettlementsCompletedIndividualWeeklyGoalProductionOne DayProductionof 7+Reviewed 3TLPaperworkActivitiesTeam Goal31+Below19%Team GoalWeeklyProduction5.0No RejectedPaymentsfor theWeekAllPaymentsIssued byEnd of Day3 ReviewLiabilitywithInsuredAssistedTeamMember(VMs)CustomerComplimentCSATSurveyScore of 52 NewTotalLossesCompleted2 RIsCompletedSame DayTeam GoalDOR to 1stContactBelow 2.1AllVoicemailsReturnedSame DayAssistedTeamMember(AGED)4 Days of5 +Production(HB)Voiceof theCustomer5 FirstContactsCompleted3 SubroChecklistsMovedForward3Days with- Outflow(HB)QualityTopicAssistedTeamMember(Payments)3TLSettlementsCompletedIndividualWeeklyGoalProductionOne DayProductionof 7+Reviewed 3TLPaperworkActivitiesTeam Goal31+Below19%Team GoalWeeklyProduction5.0No RejectedPaymentsfor theWeekAllPaymentsIssued byEnd of Day3 ReviewLiabilitywithInsuredAssistedTeamMember(VMs)CustomerComplimentCSATSurveyScore of 52 NewTotalLossesCompleted2 RIsCompletedSame DayTeam GoalDOR to 1stContactBelow 2.1AllVoicemailsReturnedSame DayAssistedTeamMember(AGED)4 Days of5 +Production(HB)Voiceof theCustomer5 FirstContactsCompleted3 SubroChecklistsMovedForward3Days with- Outflow(HB)QualityTopicAssistedTeamMember(Payments)

One Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 TL Settlements Completed
  2. Individual Weekly Goal Production
  3. One Day Production of 7+
  4. Reviewed 3 TL Paperwork Activities
  5. Team Goal 31+ Below 19%
  6. Team Goal Weekly Production 5.0
  7. No Rejected Payments for the Week
  8. All Payments Issued by End of Day
  9. 3 Review Liability with Insured
  10. Assisted Team Member (VMs)
  11. Customer Compliment
  12. CSAT Survey Score of 5
  13. 2 New Total Losses Completed
  14. 2 RIs Completed Same Day
  15. Team Goal DOR to 1st Contact Below 2.1
  16. All Voicemails Returned Same Day
  17. Assisted Team Member (AGED)
  18. 4 Days of 5 + Production
  19. (HB) Voice of the Customer
  20. 5 First Contacts Completed
  21. 3 Subro Checklists Moved Forward
  22. 3 Days with - Outflow
  23. (HB) Quality Topic
  24. Assisted Team Member (Payments)