(HB)Voiceof theCustomerAllPaymentsIssued byEnd of DayAssistedTeamMember(VMs)4 Days of5 +Production3Days with- OutflowTeam GoalDOR to 1stContactBelow 2.1One DayProductionof 7+AllVoicemailsReturnedSame Day5 FirstContactsCompletedCSATSurveyScore of 5CustomerComplimentTeam Goal31+Below19%Reviewed 3TLPaperworkActivities3TLSettlementsCompletedTeam GoalWeeklyProduction5.02 RIsCompletedSame Day(HB)QualityTopicNo RejectedPaymentsfor theWeekIndividualWeeklyGoalProductionAssistedTeamMember(Payments)3 SubroChecklistsMovedForward2 NewTotalLossesCompletedAssistedTeamMember(AGED)3 ReviewLiabilitywithInsured(HB)Voiceof theCustomerAllPaymentsIssued byEnd of DayAssistedTeamMember(VMs)4 Days of5 +Production3Days with- OutflowTeam GoalDOR to 1stContactBelow 2.1One DayProductionof 7+AllVoicemailsReturnedSame Day5 FirstContactsCompletedCSATSurveyScore of 5CustomerComplimentTeam Goal31+Below19%Reviewed 3TLPaperworkActivities3TLSettlementsCompletedTeam GoalWeeklyProduction5.02 RIsCompletedSame Day(HB)QualityTopicNo RejectedPaymentsfor theWeekIndividualWeeklyGoalProductionAssistedTeamMember(Payments)3 SubroChecklistsMovedForward2 NewTotalLossesCompletedAssistedTeamMember(AGED)3 ReviewLiabilitywithInsured

One Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. (HB) Voice of the Customer
  2. All Payments Issued by End of Day
  3. Assisted Team Member (VMs)
  4. 4 Days of 5 + Production
  5. 3 Days with - Outflow
  6. Team Goal DOR to 1st Contact Below 2.1
  7. One Day Production of 7+
  8. All Voicemails Returned Same Day
  9. 5 First Contacts Completed
  10. CSAT Survey Score of 5
  11. Customer Compliment
  12. Team Goal 31+ Below 19%
  13. Reviewed 3 TL Paperwork Activities
  14. 3 TL Settlements Completed
  15. Team Goal Weekly Production 5.0
  16. 2 RIs Completed Same Day
  17. (HB) Quality Topic
  18. No Rejected Payments for the Week
  19. Individual Weekly Goal Production
  20. Assisted Team Member (Payments)
  21. 3 Subro Checklists Moved Forward
  22. 2 New Total Losses Completed
  23. Assisted Team Member (AGED)
  24. 3 Review Liability with Insured