(HB)Voiceof theCustomer3 ReviewLiabilitywithInsuredNo RejectedPaymentsfor theWeekCustomerComplimentReviewed 3TLPaperworkActivities3TLSettlementsCompletedIndividualWeeklyGoalProduction(HB)QualityTopicAllPaymentsIssued byEnd of DayAllVoicemailsReturnedSame DayOne DayProductionof 7+3 SubroChecklistsMovedForwardTeam GoalWeeklyProduction5.0AssistedTeamMember(AGED)CSATSurveyScore of 53Days with- Outflow5 FirstContactsCompletedTeam Goal31+Below19%2 RIsCompletedSame Day2 NewTotalLossesCompleted4 Days of5 +ProductionAssistedTeamMember(Payments)AssistedTeamMember(VMs)Team GoalDOR to 1stContactBelow 2.1(HB)Voiceof theCustomer3 ReviewLiabilitywithInsuredNo RejectedPaymentsfor theWeekCustomerComplimentReviewed 3TLPaperworkActivities3TLSettlementsCompletedIndividualWeeklyGoalProduction(HB)QualityTopicAllPaymentsIssued byEnd of DayAllVoicemailsReturnedSame DayOne DayProductionof 7+3 SubroChecklistsMovedForwardTeam GoalWeeklyProduction5.0AssistedTeamMember(AGED)CSATSurveyScore of 53Days with- Outflow5 FirstContactsCompletedTeam Goal31+Below19%2 RIsCompletedSame Day2 NewTotalLossesCompleted4 Days of5 +ProductionAssistedTeamMember(Payments)AssistedTeamMember(VMs)Team GoalDOR to 1stContactBelow 2.1

One Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. (HB) Voice of the Customer
  2. 3 Review Liability with Insured
  3. No Rejected Payments for the Week
  4. Customer Compliment
  5. Reviewed 3 TL Paperwork Activities
  6. 3 TL Settlements Completed
  7. Individual Weekly Goal Production
  8. (HB) Quality Topic
  9. All Payments Issued by End of Day
  10. All Voicemails Returned Same Day
  11. One Day Production of 7+
  12. 3 Subro Checklists Moved Forward
  13. Team Goal Weekly Production 5.0
  14. Assisted Team Member (AGED)
  15. CSAT Survey Score of 5
  16. 3 Days with - Outflow
  17. 5 First Contacts Completed
  18. Team Goal 31+ Below 19%
  19. 2 RIs Completed Same Day
  20. 2 New Total Losses Completed
  21. 4 Days of 5 + Production
  22. Assisted Team Member (Payments)
  23. Assisted Team Member (VMs)
  24. Team Goal DOR to 1st Contact Below 2.1