Reviewed 3TLPaperworkActivitiesCSATSurveyScore of 5(HB)Voiceof theCustomer(HB)QualityTopic2 NewTotalLossesCompletedTeam Goal31+Below19%AssistedTeamMember(Payments)AssistedTeamMember(AGED)CustomerComplimentAllPaymentsIssued byEnd of Day5 FirstContactsCompletedTeam GoalWeeklyProduction5.0IndividualWeeklyGoalProduction2 RIsCompletedSame DayNo RejectedPaymentsfor theWeek3 SubroChecklistsMovedForwardOne DayProductionof 7+4 Days of5 +ProductionTeam GoalDOR to 1stContactBelow 2.13TLSettlementsCompleted3Days with- OutflowAssistedTeamMember(VMs)AllVoicemailsReturnedSame Day3 ReviewLiabilitywithInsuredReviewed 3TLPaperworkActivitiesCSATSurveyScore of 5(HB)Voiceof theCustomer(HB)QualityTopic2 NewTotalLossesCompletedTeam Goal31+Below19%AssistedTeamMember(Payments)AssistedTeamMember(AGED)CustomerComplimentAllPaymentsIssued byEnd of Day5 FirstContactsCompletedTeam GoalWeeklyProduction5.0IndividualWeeklyGoalProduction2 RIsCompletedSame DayNo RejectedPaymentsfor theWeek3 SubroChecklistsMovedForwardOne DayProductionof 7+4 Days of5 +ProductionTeam GoalDOR to 1stContactBelow 2.13TLSettlementsCompleted3Days with- OutflowAssistedTeamMember(VMs)AllVoicemailsReturnedSame Day3 ReviewLiabilitywithInsured

One Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Reviewed 3 TL Paperwork Activities
  2. CSAT Survey Score of 5
  3. (HB) Voice of the Customer
  4. (HB) Quality Topic
  5. 2 New Total Losses Completed
  6. Team Goal 31+ Below 19%
  7. Assisted Team Member (Payments)
  8. Assisted Team Member (AGED)
  9. Customer Compliment
  10. All Payments Issued by End of Day
  11. 5 First Contacts Completed
  12. Team Goal Weekly Production 5.0
  13. Individual Weekly Goal Production
  14. 2 RIs Completed Same Day
  15. No Rejected Payments for the Week
  16. 3 Subro Checklists Moved Forward
  17. One Day Production of 7+
  18. 4 Days of 5 + Production
  19. Team Goal DOR to 1st Contact Below 2.1
  20. 3 TL Settlements Completed
  21. 3 Days with - Outflow
  22. Assisted Team Member (VMs)
  23. All Voicemails Returned Same Day
  24. 3 Review Liability with Insured