AssistedTeamMember(VMs)5 FirstContactsCompletedTeam GoalDOR to 1stContactBelow 2.12 NewTotalLossesCompletedTeam Goal31+Below19%AllVoicemailsReturnedSame Day3 ReviewLiabilitywithInsured4 Days of5 +ProductionCSATSurveyScore of 5(HB)QualityTopicIndividualWeeklyGoalProductionOne DayProductionof 7+AssistedTeamMember(AGED)No RejectedPaymentsfor theWeekAssistedTeamMember(Payments)(HB)Voiceof theCustomer2 RIsCompletedSame DayAllPaymentsIssued byEnd of Day3 SubroChecklistsMovedForwardReviewed 3TLPaperworkActivitiesTeam GoalWeeklyProduction5.03TLSettlementsCompleted3Days with- OutflowCustomerComplimentAssistedTeamMember(VMs)5 FirstContactsCompletedTeam GoalDOR to 1stContactBelow 2.12 NewTotalLossesCompletedTeam Goal31+Below19%AllVoicemailsReturnedSame Day3 ReviewLiabilitywithInsured4 Days of5 +ProductionCSATSurveyScore of 5(HB)QualityTopicIndividualWeeklyGoalProductionOne DayProductionof 7+AssistedTeamMember(AGED)No RejectedPaymentsfor theWeekAssistedTeamMember(Payments)(HB)Voiceof theCustomer2 RIsCompletedSame DayAllPaymentsIssued byEnd of Day3 SubroChecklistsMovedForwardReviewed 3TLPaperworkActivitiesTeam GoalWeeklyProduction5.03TLSettlementsCompleted3Days with- OutflowCustomerCompliment

One Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted Team Member (VMs)
  2. 5 First Contacts Completed
  3. Team Goal DOR to 1st Contact Below 2.1
  4. 2 New Total Losses Completed
  5. Team Goal 31+ Below 19%
  6. All Voicemails Returned Same Day
  7. 3 Review Liability with Insured
  8. 4 Days of 5 + Production
  9. CSAT Survey Score of 5
  10. (HB) Quality Topic
  11. Individual Weekly Goal Production
  12. One Day Production of 7+
  13. Assisted Team Member (AGED)
  14. No Rejected Payments for the Week
  15. Assisted Team Member (Payments)
  16. (HB) Voice of the Customer
  17. 2 RIs Completed Same Day
  18. All Payments Issued by End of Day
  19. 3 Subro Checklists Moved Forward
  20. Reviewed 3 TL Paperwork Activities
  21. Team Goal Weekly Production 5.0
  22. 3 TL Settlements Completed
  23. 3 Days with - Outflow
  24. Customer Compliment