3TLSettlementsCompletedReviewed 3TLPaperworkActivitiesCustomerCompliment4 Days of5 +ProductionAssistedTeamMember(VMs)2 NewTotalLossesCompletedTeam Goal31+Below19%(HB)QualityTopic(HB)Voiceof theCustomerTeam GoalWeeklyProduction5.0One DayProductionof 7+3 SubroChecklistsMovedForwardAllPaymentsIssued byEnd of DayAssistedTeamMember(Payments)3 ReviewLiabilitywithInsured3Days with- OutflowAssistedTeamMember(AGED)2 RIsCompletedSame DayIndividualWeeklyGoalProductionNo RejectedPaymentsfor theWeekTeam GoalDOR to 1stContactBelow 2.15 FirstContactsCompletedCSATSurveyScore of 5AllVoicemailsReturnedSame Day3TLSettlementsCompletedReviewed 3TLPaperworkActivitiesCustomerCompliment4 Days of5 +ProductionAssistedTeamMember(VMs)2 NewTotalLossesCompletedTeam Goal31+Below19%(HB)QualityTopic(HB)Voiceof theCustomerTeam GoalWeeklyProduction5.0One DayProductionof 7+3 SubroChecklistsMovedForwardAllPaymentsIssued byEnd of DayAssistedTeamMember(Payments)3 ReviewLiabilitywithInsured3Days with- OutflowAssistedTeamMember(AGED)2 RIsCompletedSame DayIndividualWeeklyGoalProductionNo RejectedPaymentsfor theWeekTeam GoalDOR to 1stContactBelow 2.15 FirstContactsCompletedCSATSurveyScore of 5AllVoicemailsReturnedSame Day

One Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 TL Settlements Completed
  2. Reviewed 3 TL Paperwork Activities
  3. Customer Compliment
  4. 4 Days of 5 + Production
  5. Assisted Team Member (VMs)
  6. 2 New Total Losses Completed
  7. Team Goal 31+ Below 19%
  8. (HB) Quality Topic
  9. (HB) Voice of the Customer
  10. Team Goal Weekly Production 5.0
  11. One Day Production of 7+
  12. 3 Subro Checklists Moved Forward
  13. All Payments Issued by End of Day
  14. Assisted Team Member (Payments)
  15. 3 Review Liability with Insured
  16. 3 Days with - Outflow
  17. Assisted Team Member (AGED)
  18. 2 RIs Completed Same Day
  19. Individual Weekly Goal Production
  20. No Rejected Payments for the Week
  21. Team Goal DOR to 1st Contact Below 2.1
  22. 5 First Contacts Completed
  23. CSAT Survey Score of 5
  24. All Voicemails Returned Same Day