CSATSurveyScore of 5(HB)Voiceof theCustomerTeam Goal31+Below19%Team GoalWeeklyProduction5.0No RejectedPaymentsfor theWeekAllVoicemailsReturnedSame DayCustomerCompliment3TLSettlementsCompleted3 ReviewLiabilitywithInsuredIndividualWeeklyGoalProductionReviewed 3TLPaperworkActivities3Days with- Outflow2 RIsCompletedSame Day2 NewTotalLossesCompleted5 FirstContactsCompletedAssistedTeamMember(AGED)One DayProductionof 7+AssistedTeamMember(Payments)4 Days of5 +ProductionAssistedTeamMember(VMs)Team GoalDOR to 1stContactBelow 2.13 SubroChecklistsMovedForwardAllPaymentsIssued byEnd of Day(HB)QualityTopicCSATSurveyScore of 5(HB)Voiceof theCustomerTeam Goal31+Below19%Team GoalWeeklyProduction5.0No RejectedPaymentsfor theWeekAllVoicemailsReturnedSame DayCustomerCompliment3TLSettlementsCompleted3 ReviewLiabilitywithInsuredIndividualWeeklyGoalProductionReviewed 3TLPaperworkActivities3Days with- Outflow2 RIsCompletedSame Day2 NewTotalLossesCompleted5 FirstContactsCompletedAssistedTeamMember(AGED)One DayProductionof 7+AssistedTeamMember(Payments)4 Days of5 +ProductionAssistedTeamMember(VMs)Team GoalDOR to 1stContactBelow 2.13 SubroChecklistsMovedForwardAllPaymentsIssued byEnd of Day(HB)QualityTopic

One Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSAT Survey Score of 5
  2. (HB) Voice of the Customer
  3. Team Goal 31+ Below 19%
  4. Team Goal Weekly Production 5.0
  5. No Rejected Payments for the Week
  6. All Voicemails Returned Same Day
  7. Customer Compliment
  8. 3 TL Settlements Completed
  9. 3 Review Liability with Insured
  10. Individual Weekly Goal Production
  11. Reviewed 3 TL Paperwork Activities
  12. 3 Days with - Outflow
  13. 2 RIs Completed Same Day
  14. 2 New Total Losses Completed
  15. 5 First Contacts Completed
  16. Assisted Team Member (AGED)
  17. One Day Production of 7+
  18. Assisted Team Member (Payments)
  19. 4 Days of 5 + Production
  20. Assisted Team Member (VMs)
  21. Team Goal DOR to 1st Contact Below 2.1
  22. 3 Subro Checklists Moved Forward
  23. All Payments Issued by End of Day
  24. (HB) Quality Topic