Reviewed 3 TL Paperwork Activities CSAT Survey Score of 5 (HB) Voice of the Customer (HB) Quality Topic 2 New Total Losses Completed Team Goal 31+ Below 19% Assisted Team Member (Payments) Assisted Team Member (AGED) Customer Compliment All Payments Issued by End of Day 5 First Contacts Completed Team Goal Weekly Production 5.0 Individual Weekly Goal Production 2 RIs Completed Same Day No Rejected Payments for the Week 3 Subro Checklists Moved Forward One Day Production of 7+ 4 Days of 5 + Production Team Goal DOR to 1st Contact Below 2.1 3 TL Settlements Completed 3 Days with - Outflow Assisted Team Member (VMs) All Voicemails Returned Same Day 3 Review Liability with Insured Reviewed 3 TL Paperwork Activities CSAT Survey Score of 5 (HB) Voice of the Customer (HB) Quality Topic 2 New Total Losses Completed Team Goal 31+ Below 19% Assisted Team Member (Payments) Assisted Team Member (AGED) Customer Compliment All Payments Issued by End of Day 5 First Contacts Completed Team Goal Weekly Production 5.0 Individual Weekly Goal Production 2 RIs Completed Same Day No Rejected Payments for the Week 3 Subro Checklists Moved Forward One Day Production of 7+ 4 Days of 5 + Production Team Goal DOR to 1st Contact Below 2.1 3 TL Settlements Completed 3 Days with - Outflow Assisted Team Member (VMs) All Voicemails Returned Same Day 3 Review Liability with Insured
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Reviewed 3
TL Paperwork
Activities
CSAT Survey
Score of 5
(HB)
Voice
of the
Customer
(HB)
Quality
Topic
2 New Total
Losses
Completed
Team Goal
31+
Below 19%
Assisted Team
Member
(Payments)
Assisted Team
Member
(AGED)
Customer
Compliment
All Payments Issued by
End of Day
5 First Contacts
Completed
Team Goal
Weekly
Production
5.0
Individual
Weekly Goal Production
2 RIs Completed
Same Day
No Rejected
Payments
for the
Week
3 Subro Checklists
Moved
Forward
One Day Production
of 7+
4 Days of
5 + Production
Team Goal
DOR to 1st Contact
Below 2.1
3
TL Settlements Completed
3
Days with
- Outflow
Assisted Team
Member
(VMs)
All
Voicemails
Returned
Same Day
3 Review
Liability with
Insured