CSAT Survey Score of 5 (HB) Voice of the Customer Team Goal 31+ Below 19% Team Goal Weekly Production 5.0 No Rejected Payments for the Week All Voicemails Returned Same Day Customer Compliment 3 TL Settlements Completed 3 Review Liability with Insured Individual Weekly Goal Production Reviewed 3 TL Paperwork Activities 3 Days with - Outflow 2 RIs Completed Same Day 2 New Total Losses Completed 5 First Contacts Completed Assisted Team Member (AGED) One Day Production of 7+ Assisted Team Member (Payments) 4 Days of 5 + Production Assisted Team Member (VMs) Team Goal DOR to 1st Contact Below 2.1 3 Subro Checklists Moved Forward All Payments Issued by End of Day (HB) Quality Topic CSAT Survey Score of 5 (HB) Voice of the Customer Team Goal 31+ Below 19% Team Goal Weekly Production 5.0 No Rejected Payments for the Week All Voicemails Returned Same Day Customer Compliment 3 TL Settlements Completed 3 Review Liability with Insured Individual Weekly Goal Production Reviewed 3 TL Paperwork Activities 3 Days with - Outflow 2 RIs Completed Same Day 2 New Total Losses Completed 5 First Contacts Completed Assisted Team Member (AGED) One Day Production of 7+ Assisted Team Member (Payments) 4 Days of 5 + Production Assisted Team Member (VMs) Team Goal DOR to 1st Contact Below 2.1 3 Subro Checklists Moved Forward All Payments Issued by End of Day (HB) Quality Topic
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
CSAT Survey
Score of 5
(HB)
Voice
of the
Customer
Team Goal
31+
Below 19%
Team Goal
Weekly
Production
5.0
No Rejected
Payments
for the
Week
All
Voicemails
Returned
Same Day
Customer
Compliment
3
TL Settlements Completed
3 Review
Liability with
Insured
Individual
Weekly Goal Production
Reviewed 3
TL Paperwork
Activities
3
Days with
- Outflow
2 RIs Completed
Same Day
2 New Total
Losses
Completed
5 First Contacts
Completed
Assisted Team
Member
(AGED)
One Day Production
of 7+
Assisted Team
Member
(Payments)
4 Days of
5 + Production
Assisted Team
Member
(VMs)
Team Goal
DOR to 1st Contact
Below 2.1
3 Subro Checklists
Moved
Forward
All Payments Issued by
End of Day
(HB)
Quality
Topic