AssistedTeamMember(AGED)AssistedTeamMember(VMs)CustomerComplimentTeam GoalDOR to 1stContactBelow 2.1AllVoicemailsReturnedSame Day2 NewTotalLossesCompleted3Days with- Outflow3 SubroChecklistsMovedForwardReviewed 3TLPaperworkActivities3TLSettlementsCompletedCSATSurveyScore of 5(HB)Voiceof theCustomerNo RejectedPaymentsfor theWeekIndividualWeeklyGoalProduction(HB)QualityTopic5 FirstContactsCompleted4 Days of5 +ProductionAllPaymentsIssued byEnd of DayTeam Goal31+Below19%2 RIsCompletedSame DayAssistedTeamMember(Payments)One DayProductionof 7+3 ReviewLiabilitywithInsuredTeam GoalWeeklyProduction5.0AssistedTeamMember(AGED)AssistedTeamMember(VMs)CustomerComplimentTeam GoalDOR to 1stContactBelow 2.1AllVoicemailsReturnedSame Day2 NewTotalLossesCompleted3Days with- Outflow3 SubroChecklistsMovedForwardReviewed 3TLPaperworkActivities3TLSettlementsCompletedCSATSurveyScore of 5(HB)Voiceof theCustomerNo RejectedPaymentsfor theWeekIndividualWeeklyGoalProduction(HB)QualityTopic5 FirstContactsCompleted4 Days of5 +ProductionAllPaymentsIssued byEnd of DayTeam Goal31+Below19%2 RIsCompletedSame DayAssistedTeamMember(Payments)One DayProductionof 7+3 ReviewLiabilitywithInsuredTeam GoalWeeklyProduction5.0

One Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted Team Member (AGED)
  2. Assisted Team Member (VMs)
  3. Customer Compliment
  4. Team Goal DOR to 1st Contact Below 2.1
  5. All Voicemails Returned Same Day
  6. 2 New Total Losses Completed
  7. 3 Days with - Outflow
  8. 3 Subro Checklists Moved Forward
  9. Reviewed 3 TL Paperwork Activities
  10. 3 TL Settlements Completed
  11. CSAT Survey Score of 5
  12. (HB) Voice of the Customer
  13. No Rejected Payments for the Week
  14. Individual Weekly Goal Production
  15. (HB) Quality Topic
  16. 5 First Contacts Completed
  17. 4 Days of 5 + Production
  18. All Payments Issued by End of Day
  19. Team Goal 31+ Below 19%
  20. 2 RIs Completed Same Day
  21. Assisted Team Member (Payments)
  22. One Day Production of 7+
  23. 3 Review Liability with Insured
  24. Team Goal Weekly Production 5.0