Send yourbest memesto Bella viaSlackUpdateinsuranceinfo to threeaccountsGet threesuccessfulpaymentsbefore lunchGet acomplimentor “thankyou” from aconsumerWorkfiveADMsHit dailycollectiongoal before3pm localtimeMake50 callsin a daySet upa PPASend tenoutboundtextresponsesNotea PTPSubmit fiveforms ofsupportingdocumentationon accountsMessage Bryanbefore you go tolunch and ask if heneeds anythingfrom the store(don't actually gethim anything)Provide ateammate withassistance adifficultaccountDe-escalate anupset callersuccessfully withoutescalating to asupervisor/managerCollectover $100on asingle callLocate/notateup to $1000worth of DPsResolve anaccount with anoutbound/inboundcall in under 10minutesRespond toan inboundemail inunder tenminutesAdd fiveemails topatientaccounts inACEConfirm rightparty contacton tenaccountsWrap upfive calls inunder fiveminutesCollect$500 totalin a dayConnect withfive callersviasuspendedcallbackLogin to the callqueue withinfive minutes ofyour shiftstartingSend yourbest memesto Bella viaSlackUpdateinsuranceinfo to threeaccountsGet threesuccessfulpaymentsbefore lunchGet acomplimentor “thankyou” from aconsumerWorkfiveADMsHit dailycollectiongoal before3pm localtimeMake50 callsin a daySet upa PPASend tenoutboundtextresponsesNotea PTPSubmit fiveforms ofsupportingdocumentationon accountsMessage Bryanbefore you go tolunch and ask if heneeds anythingfrom the store(don't actually gethim anything)Provide ateammate withassistance adifficultaccountDe-escalate anupset callersuccessfully withoutescalating to asupervisor/managerCollectover $100on asingle callLocate/notateup to $1000worth of DPsResolve anaccount with anoutbound/inboundcall in under 10minutesRespond toan inboundemail inunder tenminutesAdd fiveemails topatientaccounts inACEConfirm rightparty contacton tenaccountsWrap upfive calls inunder fiveminutesCollect$500 totalin a dayConnect withfive callersviasuspendedcallbackLogin to the callqueue withinfive minutes ofyour shiftstarting

Collector Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send your best memes to Bella via Slack
  2. Update insurance info to three accounts
  3. Get three successful payments before lunch
  4. Get a compliment or “thank you” from a consumer
  5. Work five ADMs
  6. Hit daily collection goal before 3pm local time
  7. Make 50 calls in a day
  8. Set up a PPA
  9. Send ten outbound text responses
  10. Note a PTP
  11. Submit five forms of supporting documentation on accounts
  12. Message Bryan before you go to lunch and ask if he needs anything from the store (don't actually get him anything)
  13. Provide a teammate with assistance a difficult account
  14. De-escalate an upset caller successfully without escalating to a supervisor/manager
  15. Collect over $100 on a single call
  16. Locate/notate up to $1000 worth of DPs
  17. Resolve an account with an outbound/inbound call in under 10 minutes
  18. Respond to an inbound email in under ten minutes
  19. Add five emails to patient accounts in ACE
  20. Confirm right party contact on ten accounts
  21. Wrap up five calls in under five minutes
  22. Collect $500 total in a day
  23. Connect with five callers via suspended callback
  24. Login to the call queue within five minutes of your shift starting