Connect withfive callersviasuspendedcallbackCollectover $100on asingle callRespond toan inboundemail inunder tenminutesCollect$500 totalin a dayResolve anaccount with anoutbound/inboundcall in under 10minutesSend yourbest memesto Bella viaSlackLogin to the callqueue withinfive minutes ofyour shiftstartingProvide ateammate withassistance adifficultaccountAdd fiveemails topatientaccounts inACEDe-escalate anupset callersuccessfully withoutescalating to asupervisor/managerSend tenoutboundtextresponsesHit dailycollectiongoal before3pm localtimeSubmit fiveforms ofsupportingdocumentationon accountsLocate/notateup to $1000worth of DPsWrap upfive calls inunder fiveminutesMessage Bryanbefore you go tolunch and ask if heneeds anythingfrom the store(don't actually gethim anything)Confirm rightparty contacton tenaccountsSet upa PPAMake50 callsin a dayNotea PTPUpdateinsuranceinfo to threeaccountsWorkfiveADMsGet threesuccessfulpaymentsbefore lunchGet acomplimentor “thankyou” from aconsumerConnect withfive callersviasuspendedcallbackCollectover $100on asingle callRespond toan inboundemail inunder tenminutesCollect$500 totalin a dayResolve anaccount with anoutbound/inboundcall in under 10minutesSend yourbest memesto Bella viaSlackLogin to the callqueue withinfive minutes ofyour shiftstartingProvide ateammate withassistance adifficultaccountAdd fiveemails topatientaccounts inACEDe-escalate anupset callersuccessfully withoutescalating to asupervisor/managerSend tenoutboundtextresponsesHit dailycollectiongoal before3pm localtimeSubmit fiveforms ofsupportingdocumentationon accountsLocate/notateup to $1000worth of DPsWrap upfive calls inunder fiveminutesMessage Bryanbefore you go tolunch and ask if heneeds anythingfrom the store(don't actually gethim anything)Confirm rightparty contacton tenaccountsSet upa PPAMake50 callsin a dayNotea PTPUpdateinsuranceinfo to threeaccountsWorkfiveADMsGet threesuccessfulpaymentsbefore lunchGet acomplimentor “thankyou” from aconsumer

Collector Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Connect with five callers via suspended callback
  2. Collect over $100 on a single call
  3. Respond to an inbound email in under ten minutes
  4. Collect $500 total in a day
  5. Resolve an account with an outbound/inbound call in under 10 minutes
  6. Send your best memes to Bella via Slack
  7. Login to the call queue within five minutes of your shift starting
  8. Provide a teammate with assistance a difficult account
  9. Add five emails to patient accounts in ACE
  10. De-escalate an upset caller successfully without escalating to a supervisor/manager
  11. Send ten outbound text responses
  12. Hit daily collection goal before 3pm local time
  13. Submit five forms of supporting documentation on accounts
  14. Locate/notate up to $1000 worth of DPs
  15. Wrap up five calls in under five minutes
  16. Message Bryan before you go to lunch and ask if he needs anything from the store (don't actually get him anything)
  17. Confirm right party contact on ten accounts
  18. Set up a PPA
  19. Make 50 calls in a day
  20. Note a PTP
  21. Update insurance info to three accounts
  22. Work five ADMs
  23. Get three successful payments before lunch
  24. Get a compliment or “thank you” from a consumer