Get acomplimentor “thankyou” from aconsumerGet threesuccessfulpaymentsbefore lunchConnect withfive callersviasuspendedcallbackSubmit fiveforms ofsupportingdocumentationon accountsLocate/notateup to $1000worth of DPsSend yourbest memesto Bella viaSlackMake50 callsin a dayCollectover $100on asingle callAdd fiveemails topatientaccounts inACERespond toan inboundemail inunder tenminutesSend tenoutboundtextresponsesDe-escalate anupset callersuccessfully withoutescalating to asupervisor/managerUpdateinsuranceinfo to threeaccountsMessage Bryanbefore you go tolunch and ask if heneeds anythingfrom the store(don't actually gethim anything)Login to the callqueue withinfive minutes ofyour shiftstartingResolve anaccount with anoutbound/inboundcall in under 10minutesCollect$500 totalin a dayConfirm rightparty contacton tenaccountsSet upa PPAWrap upfive calls inunder fiveminutesHit dailycollectiongoal before3pm localtimeNotea PTPProvide ateammate withassistance adifficultaccountWorkfiveADMsGet acomplimentor “thankyou” from aconsumerGet threesuccessfulpaymentsbefore lunchConnect withfive callersviasuspendedcallbackSubmit fiveforms ofsupportingdocumentationon accountsLocate/notateup to $1000worth of DPsSend yourbest memesto Bella viaSlackMake50 callsin a dayCollectover $100on asingle callAdd fiveemails topatientaccounts inACERespond toan inboundemail inunder tenminutesSend tenoutboundtextresponsesDe-escalate anupset callersuccessfully withoutescalating to asupervisor/managerUpdateinsuranceinfo to threeaccountsMessage Bryanbefore you go tolunch and ask if heneeds anythingfrom the store(don't actually gethim anything)Login to the callqueue withinfive minutes ofyour shiftstartingResolve anaccount with anoutbound/inboundcall in under 10minutesCollect$500 totalin a dayConfirm rightparty contacton tenaccountsSet upa PPAWrap upfive calls inunder fiveminutesHit dailycollectiongoal before3pm localtimeNotea PTPProvide ateammate withassistance adifficultaccountWorkfiveADMs

Collector Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Get a compliment or “thank you” from a consumer
  2. Get three successful payments before lunch
  3. Connect with five callers via suspended callback
  4. Submit five forms of supporting documentation on accounts
  5. Locate/notate up to $1000 worth of DPs
  6. Send your best memes to Bella via Slack
  7. Make 50 calls in a day
  8. Collect over $100 on a single call
  9. Add five emails to patient accounts in ACE
  10. Respond to an inbound email in under ten minutes
  11. Send ten outbound text responses
  12. De-escalate an upset caller successfully without escalating to a supervisor/manager
  13. Update insurance info to three accounts
  14. Message Bryan before you go to lunch and ask if he needs anything from the store (don't actually get him anything)
  15. Login to the call queue within five minutes of your shift starting
  16. Resolve an account with an outbound/inbound call in under 10 minutes
  17. Collect $500 total in a day
  18. Confirm right party contact on ten accounts
  19. Set up a PPA
  20. Wrap up five calls in under five minutes
  21. Hit daily collection goal before 3pm local time
  22. Note a PTP
  23. Provide a teammate with assistance a difficult account
  24. Work five ADMs