Locate/notateup to $1000worth of DPsSubmit fiveforms ofsupportingdocumentationon accountsSend yourbest memesto Bella viaSlackLogin to the callqueue withinfive minutes ofyour shiftstartingConfirm rightparty contacton tenaccountsAdd fiveemails topatientaccounts inACEMake50 callsin a dayWorkfiveADMsProvide ateammate withassistance adifficultaccountGet acomplimentor “thankyou” from aconsumerDe-escalate anupset callersuccessfully withoutescalating to asupervisor/managerWrap upfive calls inunder fiveminutesSend tenoutboundtextresponsesConnect withfive callersviasuspendedcallbackCollectover $100on asingle callMessage Bryanbefore you go tolunch and ask if heneeds anythingfrom the store(don't actually gethim anything)Get threesuccessfulpaymentsbefore lunchResolve anaccount with anoutbound/inboundcall in under 10minutesHit dailycollectiongoal before3pm localtimeCollect$500 totalin a dayRespond toan inboundemail inunder tenminutesUpdateinsuranceinfo to threeaccountsNotea PTPSet upa PPALocate/notateup to $1000worth of DPsSubmit fiveforms ofsupportingdocumentationon accountsSend yourbest memesto Bella viaSlackLogin to the callqueue withinfive minutes ofyour shiftstartingConfirm rightparty contacton tenaccountsAdd fiveemails topatientaccounts inACEMake50 callsin a dayWorkfiveADMsProvide ateammate withassistance adifficultaccountGet acomplimentor “thankyou” from aconsumerDe-escalate anupset callersuccessfully withoutescalating to asupervisor/managerWrap upfive calls inunder fiveminutesSend tenoutboundtextresponsesConnect withfive callersviasuspendedcallbackCollectover $100on asingle callMessage Bryanbefore you go tolunch and ask if heneeds anythingfrom the store(don't actually gethim anything)Get threesuccessfulpaymentsbefore lunchResolve anaccount with anoutbound/inboundcall in under 10minutesHit dailycollectiongoal before3pm localtimeCollect$500 totalin a dayRespond toan inboundemail inunder tenminutesUpdateinsuranceinfo to threeaccountsNotea PTPSet upa PPA

Collector Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Locate/notate up to $1000 worth of DPs
  2. Submit five forms of supporting documentation on accounts
  3. Send your best memes to Bella via Slack
  4. Login to the call queue within five minutes of your shift starting
  5. Confirm right party contact on ten accounts
  6. Add five emails to patient accounts in ACE
  7. Make 50 calls in a day
  8. Work five ADMs
  9. Provide a teammate with assistance a difficult account
  10. Get a compliment or “thank you” from a consumer
  11. De-escalate an upset caller successfully without escalating to a supervisor/manager
  12. Wrap up five calls in under five minutes
  13. Send ten outbound text responses
  14. Connect with five callers via suspended callback
  15. Collect over $100 on a single call
  16. Message Bryan before you go to lunch and ask if he needs anything from the store (don't actually get him anything)
  17. Get three successful payments before lunch
  18. Resolve an account with an outbound/inbound call in under 10 minutes
  19. Hit daily collection goal before 3pm local time
  20. Collect $500 total in a day
  21. Respond to an inbound email in under ten minutes
  22. Update insurance info to three accounts
  23. Note a PTP
  24. Set up a PPA