Set upa PPANotea PTPWorkfiveADMsLogin to the callqueue withinfive minutes ofyour shiftstartingGet threesuccessfulpaymentsbefore lunchMake50 callsin a dayCollect$500 totalin a dayConnect withfive callersviasuspendedcallbackConfirm rightparty contacton tenaccountsSend tenoutboundtextresponsesSend yourbest memesto Bella viaSlackCollectover $100on asingle callProvide ateammate withassistance adifficultaccountResolve anaccount with anoutbound/inboundcall in under 10minutesWrap upfive calls inunder fiveminutesDe-escalate anupset callersuccessfully withoutescalating to asupervisor/managerMessage Bryanbefore you go tolunch and ask if heneeds anythingfrom the store(don't actually gethim anything)Updateinsuranceinfo to threeaccountsSubmit fiveforms ofsupportingdocumentationon accountsLocate/notateup to $1000worth of DPsHit dailycollectiongoal before3pm localtimeRespond toan inboundemail inunder tenminutesAdd fiveemails topatientaccounts inACEGet acomplimentor “thankyou” from aconsumerSet upa PPANotea PTPWorkfiveADMsLogin to the callqueue withinfive minutes ofyour shiftstartingGet threesuccessfulpaymentsbefore lunchMake50 callsin a dayCollect$500 totalin a dayConnect withfive callersviasuspendedcallbackConfirm rightparty contacton tenaccountsSend tenoutboundtextresponsesSend yourbest memesto Bella viaSlackCollectover $100on asingle callProvide ateammate withassistance adifficultaccountResolve anaccount with anoutbound/inboundcall in under 10minutesWrap upfive calls inunder fiveminutesDe-escalate anupset callersuccessfully withoutescalating to asupervisor/managerMessage Bryanbefore you go tolunch and ask if heneeds anythingfrom the store(don't actually gethim anything)Updateinsuranceinfo to threeaccountsSubmit fiveforms ofsupportingdocumentationon accountsLocate/notateup to $1000worth of DPsHit dailycollectiongoal before3pm localtimeRespond toan inboundemail inunder tenminutesAdd fiveemails topatientaccounts inACEGet acomplimentor “thankyou” from aconsumer

Collector Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a PPA
  2. Note a PTP
  3. Work five ADMs
  4. Login to the call queue within five minutes of your shift starting
  5. Get three successful payments before lunch
  6. Make 50 calls in a day
  7. Collect $500 total in a day
  8. Connect with five callers via suspended callback
  9. Confirm right party contact on ten accounts
  10. Send ten outbound text responses
  11. Send your best memes to Bella via Slack
  12. Collect over $100 on a single call
  13. Provide a teammate with assistance a difficult account
  14. Resolve an account with an outbound/inbound call in under 10 minutes
  15. Wrap up five calls in under five minutes
  16. De-escalate an upset caller successfully without escalating to a supervisor/manager
  17. Message Bryan before you go to lunch and ask if he needs anything from the store (don't actually get him anything)
  18. Update insurance info to three accounts
  19. Submit five forms of supporting documentation on accounts
  20. Locate/notate up to $1000 worth of DPs
  21. Hit daily collection goal before 3pm local time
  22. Respond to an inbound email in under ten minutes
  23. Add five emails to patient accounts in ACE
  24. Get a compliment or “thank you” from a consumer