ClientpassesstandardphonesecurityClient’sform mustbenotarizedClient didnot receivea securitycodeClient updatessecuritysettingsduring the callClient failsstandardphonesecurityClient iscalling onbehalf ofsomeoneelseClient’ssecuritycode islockedClient providescorrectaccountnumber andSSNClientpassesVoiceVerificationClient doesnot haveaccountnumberavailableClient’ssecuritycode phonenumber isoutdatedClientforgotsecurityquestionsClient hastwo securitycode deviceson file.Clientsuccessfullyresetspassword usingsecurity codeClient needsRestoreAccountAccess FormClient failsVoiceVerificationClient fails2 securityquestionsClient’ssecurityquestionsare lockedClient logs insuccessfullyaftertroubleshootingClientpasses 2securityquestionsClientremembersusername andpassword butcan’t log inClient isflagged foradditionalverificationClient’sphoneblocks shortcodemessagesClient needsto resetsecurityquestionsClientpassesstandardphonesecurityClient’sform mustbenotarizedClient didnot receivea securitycodeClient updatessecuritysettingsduring the callClient failsstandardphonesecurityClient iscalling onbehalf ofsomeoneelseClient’ssecuritycode islockedClient providescorrectaccountnumber andSSNClientpassesVoiceVerificationClient doesnot haveaccountnumberavailableClient’ssecuritycode phonenumber isoutdatedClientforgotsecurityquestionsClient hastwo securitycode deviceson file.Clientsuccessfullyresetspassword usingsecurity codeClient needsRestoreAccountAccess FormClient failsVoiceVerificationClient fails2 securityquestionsClient’ssecurityquestionsare lockedClient logs insuccessfullyaftertroubleshootingClientpasses 2securityquestionsClientremembersusername andpassword butcan’t log inClient isflagged foradditionalverificationClient’sphoneblocks shortcodemessagesClient needsto resetsecurityquestions

Security Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client passes standard phone security
  2. Client’s form must be notarized
  3. Client did not receive a security code
  4. Client updates security settings during the call
  5. Client fails standard phone security
  6. Client is calling on behalf of someone else
  7. Client’s security code is locked
  8. Client provides correct account number and SSN
  9. Client passes Voice Verification
  10. Client does not have account number available
  11. Client’s security code phone number is outdated
  12. Client forgot security questions
  13. Client has two security code devices on file.
  14. Client successfully resets password using security code
  15. Client needs Restore Account Access Form
  16. Client fails Voice Verification
  17. Client fails 2 security questions
  18. Client’s security questions are locked
  19. Client logs in successfully after troubleshooting
  20. Client passes 2 security questions
  21. Client remembers username and password but can’t log in
  22. Client is flagged for additional verification
  23. Client’s phone blocks short code messages
  24. Client needs to reset security questions