Client fails2 securityquestionsClientpassesVoiceVerificationClient failsstandardphonesecurityClientremembersusername andpassword butcan’t log inClient updatessecuritysettingsduring the callClientsuccessfullyresetspassword usingsecurity codeClient’sphoneblocks shortcodemessagesClient iscalling onbehalf ofsomeoneelseClient isflagged foradditionalverificationClient doesnot haveaccountnumberavailableClient providescorrectaccountnumber andSSNClient failsVoiceVerificationClient’sform mustbenotarizedClientpasses 2securityquestionsClient’ssecuritycode islockedClient needsto resetsecurityquestionsClient’ssecurityquestionsare lockedClient logs insuccessfullyaftertroubleshootingClientforgotsecurityquestionsClient hastwo securitycode deviceson file.ClientpassesstandardphonesecurityClient didnot receivea securitycodeClient needsRestoreAccountAccess FormClient’ssecuritycode phonenumber isoutdatedClient fails2 securityquestionsClientpassesVoiceVerificationClient failsstandardphonesecurityClientremembersusername andpassword butcan’t log inClient updatessecuritysettingsduring the callClientsuccessfullyresetspassword usingsecurity codeClient’sphoneblocks shortcodemessagesClient iscalling onbehalf ofsomeoneelseClient isflagged foradditionalverificationClient doesnot haveaccountnumberavailableClient providescorrectaccountnumber andSSNClient failsVoiceVerificationClient’sform mustbenotarizedClientpasses 2securityquestionsClient’ssecuritycode islockedClient needsto resetsecurityquestionsClient’ssecurityquestionsare lockedClient logs insuccessfullyaftertroubleshootingClientforgotsecurityquestionsClient hastwo securitycode deviceson file.ClientpassesstandardphonesecurityClient didnot receivea securitycodeClient needsRestoreAccountAccess FormClient’ssecuritycode phonenumber isoutdated

Security Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client fails 2 security questions
  2. Client passes Voice Verification
  3. Client fails standard phone security
  4. Client remembers username and password but can’t log in
  5. Client updates security settings during the call
  6. Client successfully resets password using security code
  7. Client’s phone blocks short code messages
  8. Client is calling on behalf of someone else
  9. Client is flagged for additional verification
  10. Client does not have account number available
  11. Client provides correct account number and SSN
  12. Client fails Voice Verification
  13. Client’s form must be notarized
  14. Client passes 2 security questions
  15. Client’s security code is locked
  16. Client needs to reset security questions
  17. Client’s security questions are locked
  18. Client logs in successfully after troubleshooting
  19. Client forgot security questions
  20. Client has two security code devices on file.
  21. Client passes standard phone security
  22. Client did not receive a security code
  23. Client needs Restore Account Access Form
  24. Client’s security code phone number is outdated