Client fails2 securityquestionsClient’ssecuritycode phonenumber isoutdatedClient providescorrectaccountnumber andSSNClient’sphoneblocks shortcodemessagesClient iscalling onbehalf ofsomeoneelseClient updatessecuritysettingsduring the callClient didnot receivea securitycodeClientsuccessfullyresetspassword usingsecurity codeClient doesnot haveaccountnumberavailableClient failsVoiceVerificationClientforgotsecurityquestionsClient’sform mustbenotarizedClient failsstandardphonesecurityClient’ssecurityquestionsare lockedClient hastwo securitycode deviceson file.Client isflagged foradditionalverificationClient needsto resetsecurityquestionsClientremembersusername andpassword butcan’t log inClient logs insuccessfullyaftertroubleshootingClient’ssecuritycode islockedClientpassesstandardphonesecurityClientpasses 2securityquestionsClient needsRestoreAccountAccess FormClientpassesVoiceVerificationClient fails2 securityquestionsClient’ssecuritycode phonenumber isoutdatedClient providescorrectaccountnumber andSSNClient’sphoneblocks shortcodemessagesClient iscalling onbehalf ofsomeoneelseClient updatessecuritysettingsduring the callClient didnot receivea securitycodeClientsuccessfullyresetspassword usingsecurity codeClient doesnot haveaccountnumberavailableClient failsVoiceVerificationClientforgotsecurityquestionsClient’sform mustbenotarizedClient failsstandardphonesecurityClient’ssecurityquestionsare lockedClient hastwo securitycode deviceson file.Client isflagged foradditionalverificationClient needsto resetsecurityquestionsClientremembersusername andpassword butcan’t log inClient logs insuccessfullyaftertroubleshootingClient’ssecuritycode islockedClientpassesstandardphonesecurityClientpasses 2securityquestionsClient needsRestoreAccountAccess FormClientpassesVoiceVerification

Security Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client fails 2 security questions
  2. Client’s security code phone number is outdated
  3. Client provides correct account number and SSN
  4. Client’s phone blocks short code messages
  5. Client is calling on behalf of someone else
  6. Client updates security settings during the call
  7. Client did not receive a security code
  8. Client successfully resets password using security code
  9. Client does not have account number available
  10. Client fails Voice Verification
  11. Client forgot security questions
  12. Client’s form must be notarized
  13. Client fails standard phone security
  14. Client’s security questions are locked
  15. Client has two security code devices on file.
  16. Client is flagged for additional verification
  17. Client needs to reset security questions
  18. Client remembers username and password but can’t log in
  19. Client logs in successfully after troubleshooting
  20. Client’s security code is locked
  21. Client passes standard phone security
  22. Client passes 2 security questions
  23. Client needs Restore Account Access Form
  24. Client passes Voice Verification