Client didnot receivea securitycodeClientpassesVoiceVerificationClient’ssecuritycode islockedClient doesnot haveaccountnumberavailableClient isflagged foradditionalverificationClient fails2 securityquestionsClient’ssecurityquestionsare lockedClient failsstandardphonesecurityClient providescorrectaccountnumber andSSNClientsuccessfullyresetspassword usingsecurity codeClient’sform mustbenotarizedClient iscalling onbehalf ofsomeoneelseClientpassesstandardphonesecurityClient hastwo securitycode deviceson file.Client failsVoiceVerificationClient needsto resetsecurityquestionsClient logs insuccessfullyaftertroubleshootingClient’ssecuritycode phonenumber isoutdatedClientpasses 2securityquestionsClient needsRestoreAccountAccess FormClientremembersusername andpassword butcan’t log inClient’sphoneblocks shortcodemessagesClientforgotsecurityquestionsClient updatessecuritysettingsduring the callClient didnot receivea securitycodeClientpassesVoiceVerificationClient’ssecuritycode islockedClient doesnot haveaccountnumberavailableClient isflagged foradditionalverificationClient fails2 securityquestionsClient’ssecurityquestionsare lockedClient failsstandardphonesecurityClient providescorrectaccountnumber andSSNClientsuccessfullyresetspassword usingsecurity codeClient’sform mustbenotarizedClient iscalling onbehalf ofsomeoneelseClientpassesstandardphonesecurityClient hastwo securitycode deviceson file.Client failsVoiceVerificationClient needsto resetsecurityquestionsClient logs insuccessfullyaftertroubleshootingClient’ssecuritycode phonenumber isoutdatedClientpasses 2securityquestionsClient needsRestoreAccountAccess FormClientremembersusername andpassword butcan’t log inClient’sphoneblocks shortcodemessagesClientforgotsecurityquestionsClient updatessecuritysettingsduring the call

Security Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client did not receive a security code
  2. Client passes Voice Verification
  3. Client’s security code is locked
  4. Client does not have account number available
  5. Client is flagged for additional verification
  6. Client fails 2 security questions
  7. Client’s security questions are locked
  8. Client fails standard phone security
  9. Client provides correct account number and SSN
  10. Client successfully resets password using security code
  11. Client’s form must be notarized
  12. Client is calling on behalf of someone else
  13. Client passes standard phone security
  14. Client has two security code devices on file.
  15. Client fails Voice Verification
  16. Client needs to reset security questions
  17. Client logs in successfully after troubleshooting
  18. Client’s security code phone number is outdated
  19. Client passes 2 security questions
  20. Client needs Restore Account Access Form
  21. Client remembers username and password but can’t log in
  22. Client’s phone blocks short code messages
  23. Client forgot security questions
  24. Client updates security settings during the call