(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client is flagged for additional verification
Client has two security code devices on file.
Client is calling on behalf of someone else
Client’s phone blocks short code messages
Client forgot security questions
Client does not have account number available
Client fails standard phone security
Client did not receive a security code
Client fails Voice Verification
Client needs to reset security questions
Client updates security settings during the call
Client logs in successfully after troubleshooting
Client passes standard phone security
Client’s security questions are locked
Client needs Restore Account Access Form
Client fails 2 security questions
Client’s form must be notarized
Client passes 2 security questions
Client’s security code phone number is outdated
Client provides correct account number and SSN
Client’s security code is locked
Client successfully resets password using security code
Client passes Voice Verification
Client remembers username and password but can’t log in
