Hit weeklygoalbeforeFriday!Receive a"thank you"orcomplimentfrom a debtorRespond toan inboundemail inunder tenminutesSet upPPAMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Helpteammatewith adifficultaccountUpload 5forms ofsupportingdocs to ACEExplainreason forrefunds onup to tenaccountsLocate/notateup to $5,000worth of DPsCollect$1,000 ina singledayAdd verifiedfax numberto 10accountsSend yourbest memesto Bella viaSlackWrap in 5calls inunder fiveminutesRequestsupporting docsfrom a clientregarding therefundHit dailycollectiongoal before3pm localtimeRespond toallvoicemailsby the nextwork dayMake 30calls inone dayGet 3PTPsbeforelunchResolve anaccount with aninbound/outboundcall in under tenminutesConfirmright partycontact on5 accountsCollectover $500on singlecallUpdate 5NPI Fieldsin ACELogin to the callqueue withinfive minutes ofyour shiftstartingAdd 5verifiedemails toaccountsHit weeklygoalbeforeFriday!Receive a"thank you"orcomplimentfrom a debtorRespond toan inboundemail inunder tenminutesSet upPPAMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Helpteammatewith adifficultaccountUpload 5forms ofsupportingdocs to ACEExplainreason forrefunds onup to tenaccountsLocate/notateup to $5,000worth of DPsCollect$1,000 ina singledayAdd verifiedfax numberto 10accountsSend yourbest memesto Bella viaSlackWrap in 5calls inunder fiveminutesRequestsupporting docsfrom a clientregarding therefundHit dailycollectiongoal before3pm localtimeRespond toallvoicemailsby the nextwork dayMake 30calls inone dayGet 3PTPsbeforelunchResolve anaccount with aninbound/outboundcall in under tenminutesConfirmright partycontact on5 accountsCollectover $500on singlecallUpdate 5NPI Fieldsin ACELogin to the callqueue withinfive minutes ofyour shiftstartingAdd 5verifiedemails toaccounts

Insurance Refund Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hit weekly goal before Friday!
  2. Receive a "thank you" or compliment from a debtor
  3. Respond to an inbound email in under ten minutes
  4. Set up PPA
  5. Message Bryan before you leave for lunch and ask if he needs anything from the store (don't actually get him anything)
  6. Help teammate with a difficult account
  7. Upload 5 forms of supporting docs to ACE
  8. Explain reason for refunds on up to ten accounts
  9. Locate/notate up to $5,000 worth of DPs
  10. Collect $1,000 in a single day
  11. Add verified fax number to 10 accounts
  12. Send your best memes to Bella via Slack
  13. Wrap in 5 calls in under five minutes
  14. Request supporting docs from a client regarding the refund
  15. Hit daily collection goal before 3pm local time
  16. Respond to all voicemails by the next work day
  17. Make 30 calls in one day
  18. Get 3 PTPs before lunch
  19. Resolve an account with an inbound/outbound call in under ten minutes
  20. Confirm right party contact on 5 accounts
  21. Collect over $500 on single call
  22. Update 5 NPI Fields in ACE
  23. Login to the call queue within five minutes of your shift starting
  24. Add 5 verified emails to accounts