Collect$1,000 ina singledayUpdate 5NPI Fieldsin ACELogin to the callqueue withinfive minutes ofyour shiftstartingAdd verifiedfax numberto 10accountsWrap in 5calls inunder fiveminutesRequestsupporting docsfrom a clientregarding therefundCollectover $500on singlecallAdd 5verifiedemails toaccountsMake 30calls inone dayExplainreason forrefunds onup to tenaccountsRespond toan inboundemail inunder tenminutesMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Get 3PTPsbeforelunchResolve anaccount with aninbound/outboundcall in under tenminutesLocate/notateup to $5,000worth of DPsReceive a"thank you"orcomplimentfrom a debtorConfirmright partycontact on5 accountsHit dailycollectiongoal before3pm localtimeRespond toallvoicemailsby the nextwork dayHit weeklygoalbeforeFriday!Set upPPAUpload 5forms ofsupportingdocs to ACEHelpteammatewith adifficultaccountSend yourbest memesto Bella viaSlackCollect$1,000 ina singledayUpdate 5NPI Fieldsin ACELogin to the callqueue withinfive minutes ofyour shiftstartingAdd verifiedfax numberto 10accountsWrap in 5calls inunder fiveminutesRequestsupporting docsfrom a clientregarding therefundCollectover $500on singlecallAdd 5verifiedemails toaccountsMake 30calls inone dayExplainreason forrefunds onup to tenaccountsRespond toan inboundemail inunder tenminutesMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Get 3PTPsbeforelunchResolve anaccount with aninbound/outboundcall in under tenminutesLocate/notateup to $5,000worth of DPsReceive a"thank you"orcomplimentfrom a debtorConfirmright partycontact on5 accountsHit dailycollectiongoal before3pm localtimeRespond toallvoicemailsby the nextwork dayHit weeklygoalbeforeFriday!Set upPPAUpload 5forms ofsupportingdocs to ACEHelpteammatewith adifficultaccountSend yourbest memesto Bella viaSlack

Insurance Refund Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Collect $1,000 in a single day
  2. Update 5 NPI Fields in ACE
  3. Login to the call queue within five minutes of your shift starting
  4. Add verified fax number to 10 accounts
  5. Wrap in 5 calls in under five minutes
  6. Request supporting docs from a client regarding the refund
  7. Collect over $500 on single call
  8. Add 5 verified emails to accounts
  9. Make 30 calls in one day
  10. Explain reason for refunds on up to ten accounts
  11. Respond to an inbound email in under ten minutes
  12. Message Bryan before you leave for lunch and ask if he needs anything from the store (don't actually get him anything)
  13. Get 3 PTPs before lunch
  14. Resolve an account with an inbound/outbound call in under ten minutes
  15. Locate/notate up to $5,000 worth of DPs
  16. Receive a "thank you" or compliment from a debtor
  17. Confirm right party contact on 5 accounts
  18. Hit daily collection goal before 3pm local time
  19. Respond to all voicemails by the next work day
  20. Hit weekly goal before Friday!
  21. Set up PPA
  22. Upload 5 forms of supporting docs to ACE
  23. Help teammate with a difficult account
  24. Send your best memes to Bella via Slack