Add 5verifiedemails toaccountsGet 3PTPsbeforelunchReceive a"thank you"orcomplimentfrom a debtorHelpteammatewith adifficultaccountSend yourbest memesto Bella viaSlackRespond toan inboundemail inunder tenminutesAdd verifiedfax numberto 10accountsUpdate 5NPI Fieldsin ACELogin to the callqueue withinfive minutes ofyour shiftstartingCollectover $500on singlecallWrap in 5calls inunder fiveminutesHit weeklygoalbeforeFriday!Explainreason forrefunds onup to tenaccountsRequestsupporting docsfrom a clientregarding therefundSet upPPAConfirmright partycontact on5 accountsMake 30calls inone dayResolve anaccount with aninbound/outboundcall in under tenminutesCollect$1,000 ina singledayUpload 5forms ofsupportingdocs to ACEMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Hit dailycollectiongoal before3pm localtimeLocate/notateup to $5,000worth of DPsRespond toallvoicemailsby the nextwork dayAdd 5verifiedemails toaccountsGet 3PTPsbeforelunchReceive a"thank you"orcomplimentfrom a debtorHelpteammatewith adifficultaccountSend yourbest memesto Bella viaSlackRespond toan inboundemail inunder tenminutesAdd verifiedfax numberto 10accountsUpdate 5NPI Fieldsin ACELogin to the callqueue withinfive minutes ofyour shiftstartingCollectover $500on singlecallWrap in 5calls inunder fiveminutesHit weeklygoalbeforeFriday!Explainreason forrefunds onup to tenaccountsRequestsupporting docsfrom a clientregarding therefundSet upPPAConfirmright partycontact on5 accountsMake 30calls inone dayResolve anaccount with aninbound/outboundcall in under tenminutesCollect$1,000 ina singledayUpload 5forms ofsupportingdocs to ACEMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Hit dailycollectiongoal before3pm localtimeLocate/notateup to $5,000worth of DPsRespond toallvoicemailsby the nextwork day

Insurance Refund Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add 5 verified emails to accounts
  2. Get 3 PTPs before lunch
  3. Receive a "thank you" or compliment from a debtor
  4. Help teammate with a difficult account
  5. Send your best memes to Bella via Slack
  6. Respond to an inbound email in under ten minutes
  7. Add verified fax number to 10 accounts
  8. Update 5 NPI Fields in ACE
  9. Login to the call queue within five minutes of your shift starting
  10. Collect over $500 on single call
  11. Wrap in 5 calls in under five minutes
  12. Hit weekly goal before Friday!
  13. Explain reason for refunds on up to ten accounts
  14. Request supporting docs from a client regarding the refund
  15. Set up PPA
  16. Confirm right party contact on 5 accounts
  17. Make 30 calls in one day
  18. Resolve an account with an inbound/outbound call in under ten minutes
  19. Collect $1,000 in a single day
  20. Upload 5 forms of supporting docs to ACE
  21. Message Bryan before you leave for lunch and ask if he needs anything from the store (don't actually get him anything)
  22. Hit daily collection goal before 3pm local time
  23. Locate/notate up to $5,000 worth of DPs
  24. Respond to all voicemails by the next work day