Respond toan inboundemail inunder tenminutesReceive a"thank you"orcomplimentfrom a debtorUpload 5forms ofsupportingdocs to ACEAdd 5verifiedemails toaccountsRequestsupporting docsfrom a clientregarding therefundGet 3PTPsbeforelunchHit dailycollectiongoal before3pm localtimeCollect$1,000 ina singledayCollectover $500on singlecallSend yourbest memesto Bella viaSlackLogin to the callqueue withinfive minutes ofyour shiftstartingUpdate 5NPI Fieldsin ACEMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Wrap in 5calls inunder fiveminutesHelpteammatewith adifficultaccountLocate/notateup to $5,000worth of DPsRespond toallvoicemailsby the nextwork dayHit weeklygoalbeforeFriday!Resolve anaccount with aninbound/outboundcall in under tenminutesExplainreason forrefunds onup to tenaccountsMake 30calls inone dayAdd verifiedfax numberto 10accountsSet upPPAConfirmright partycontact on5 accountsRespond toan inboundemail inunder tenminutesReceive a"thank you"orcomplimentfrom a debtorUpload 5forms ofsupportingdocs to ACEAdd 5verifiedemails toaccountsRequestsupporting docsfrom a clientregarding therefundGet 3PTPsbeforelunchHit dailycollectiongoal before3pm localtimeCollect$1,000 ina singledayCollectover $500on singlecallSend yourbest memesto Bella viaSlackLogin to the callqueue withinfive minutes ofyour shiftstartingUpdate 5NPI Fieldsin ACEMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Wrap in 5calls inunder fiveminutesHelpteammatewith adifficultaccountLocate/notateup to $5,000worth of DPsRespond toallvoicemailsby the nextwork dayHit weeklygoalbeforeFriday!Resolve anaccount with aninbound/outboundcall in under tenminutesExplainreason forrefunds onup to tenaccountsMake 30calls inone dayAdd verifiedfax numberto 10accountsSet upPPAConfirmright partycontact on5 accounts

Insurance Refund Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Respond to an inbound email in under ten minutes
  2. Receive a "thank you" or compliment from a debtor
  3. Upload 5 forms of supporting docs to ACE
  4. Add 5 verified emails to accounts
  5. Request supporting docs from a client regarding the refund
  6. Get 3 PTPs before lunch
  7. Hit daily collection goal before 3pm local time
  8. Collect $1,000 in a single day
  9. Collect over $500 on single call
  10. Send your best memes to Bella via Slack
  11. Login to the call queue within five minutes of your shift starting
  12. Update 5 NPI Fields in ACE
  13. Message Bryan before you leave for lunch and ask if he needs anything from the store (don't actually get him anything)
  14. Wrap in 5 calls in under five minutes
  15. Help teammate with a difficult account
  16. Locate/notate up to $5,000 worth of DPs
  17. Respond to all voicemails by the next work day
  18. Hit weekly goal before Friday!
  19. Resolve an account with an inbound/outbound call in under ten minutes
  20. Explain reason for refunds on up to ten accounts
  21. Make 30 calls in one day
  22. Add verified fax number to 10 accounts
  23. Set up PPA
  24. Confirm right party contact on 5 accounts