Add verifiedfax numberto 10accountsUpdate 5NPI Fieldsin ACEHelpteammatewith adifficultaccountLocate/notateup to $5,000worth of DPsRequestsupporting docsfrom a clientregarding therefundHit dailycollectiongoal before3pm localtimeCollect$1,000 ina singledayAdd 5verifiedemails toaccountsExplainreason forrefunds onup to tenaccountsGet 3PTPsbeforelunchRespond toallvoicemailsby the nextwork dayLogin to the callqueue withinfive minutes ofyour shiftstartingMake 30calls inone dayReceive a"thank you"orcomplimentfrom a debtorSet upPPARespond toan inboundemail inunder tenminutesUpload 5forms ofsupportingdocs to ACEMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Wrap in 5calls inunder fiveminutesHit weeklygoalbeforeFriday!Collectover $500on singlecallConfirmright partycontact on5 accountsSend yourbest memesto Bella viaSlackResolve anaccount with aninbound/outboundcall in under tenminutesAdd verifiedfax numberto 10accountsUpdate 5NPI Fieldsin ACEHelpteammatewith adifficultaccountLocate/notateup to $5,000worth of DPsRequestsupporting docsfrom a clientregarding therefundHit dailycollectiongoal before3pm localtimeCollect$1,000 ina singledayAdd 5verifiedemails toaccountsExplainreason forrefunds onup to tenaccountsGet 3PTPsbeforelunchRespond toallvoicemailsby the nextwork dayLogin to the callqueue withinfive minutes ofyour shiftstartingMake 30calls inone dayReceive a"thank you"orcomplimentfrom a debtorSet upPPARespond toan inboundemail inunder tenminutesUpload 5forms ofsupportingdocs to ACEMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Wrap in 5calls inunder fiveminutesHit weeklygoalbeforeFriday!Collectover $500on singlecallConfirmright partycontact on5 accountsSend yourbest memesto Bella viaSlackResolve anaccount with aninbound/outboundcall in under tenminutes

Insurance Refund Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add verified fax number to 10 accounts
  2. Update 5 NPI Fields in ACE
  3. Help teammate with a difficult account
  4. Locate/notate up to $5,000 worth of DPs
  5. Request supporting docs from a client regarding the refund
  6. Hit daily collection goal before 3pm local time
  7. Collect $1,000 in a single day
  8. Add 5 verified emails to accounts
  9. Explain reason for refunds on up to ten accounts
  10. Get 3 PTPs before lunch
  11. Respond to all voicemails by the next work day
  12. Login to the call queue within five minutes of your shift starting
  13. Make 30 calls in one day
  14. Receive a "thank you" or compliment from a debtor
  15. Set up PPA
  16. Respond to an inbound email in under ten minutes
  17. Upload 5 forms of supporting docs to ACE
  18. Message Bryan before you leave for lunch and ask if he needs anything from the store (don't actually get him anything)
  19. Wrap in 5 calls in under five minutes
  20. Hit weekly goal before Friday!
  21. Collect over $500 on single call
  22. Confirm right party contact on 5 accounts
  23. Send your best memes to Bella via Slack
  24. Resolve an account with an inbound/outbound call in under ten minutes