Upload 5forms ofsupportingdocs to ACERespond toallvoicemailsby the nextwork dayMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Get 3PTPsbeforelunchHelpteammatewith adifficultaccountMake 30calls inone dayConfirmright partycontact on5 accountsRespond toan inboundemail inunder tenminutesCollectover $500on singlecallWrap in 5calls inunder fiveminutesSend yourbest memesto Bella viaSlackReceive a"thank you"orcomplimentfrom a debtorHit weeklygoalbeforeFriday!Requestsupporting docsfrom a clientregarding therefundSet upPPAResolve anaccount with aninbound/outboundcall in under tenminutesAdd verifiedfax numberto 10accountsUpdate 5NPI Fieldsin ACECollect$1,000 ina singledayExplainreason forrefunds onup to tenaccountsHit dailycollectiongoal before3pm localtimeAdd 5verifiedemails toaccountsLogin to the callqueue withinfive minutes ofyour shiftstartingLocate/notateup to $5,000worth of DPsUpload 5forms ofsupportingdocs to ACERespond toallvoicemailsby the nextwork dayMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Get 3PTPsbeforelunchHelpteammatewith adifficultaccountMake 30calls inone dayConfirmright partycontact on5 accountsRespond toan inboundemail inunder tenminutesCollectover $500on singlecallWrap in 5calls inunder fiveminutesSend yourbest memesto Bella viaSlackReceive a"thank you"orcomplimentfrom a debtorHit weeklygoalbeforeFriday!Requestsupporting docsfrom a clientregarding therefundSet upPPAResolve anaccount with aninbound/outboundcall in under tenminutesAdd verifiedfax numberto 10accountsUpdate 5NPI Fieldsin ACECollect$1,000 ina singledayExplainreason forrefunds onup to tenaccountsHit dailycollectiongoal before3pm localtimeAdd 5verifiedemails toaccountsLogin to the callqueue withinfive minutes ofyour shiftstartingLocate/notateup to $5,000worth of DPs

Insurance Refund Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upload 5 forms of supporting docs to ACE
  2. Respond to all voicemails by the next work day
  3. Message Bryan before you leave for lunch and ask if he needs anything from the store (don't actually get him anything)
  4. Get 3 PTPs before lunch
  5. Help teammate with a difficult account
  6. Make 30 calls in one day
  7. Confirm right party contact on 5 accounts
  8. Respond to an inbound email in under ten minutes
  9. Collect over $500 on single call
  10. Wrap in 5 calls in under five minutes
  11. Send your best memes to Bella via Slack
  12. Receive a "thank you" or compliment from a debtor
  13. Hit weekly goal before Friday!
  14. Request supporting docs from a client regarding the refund
  15. Set up PPA
  16. Resolve an account with an inbound/outbound call in under ten minutes
  17. Add verified fax number to 10 accounts
  18. Update 5 NPI Fields in ACE
  19. Collect $1,000 in a single day
  20. Explain reason for refunds on up to ten accounts
  21. Hit daily collection goal before 3pm local time
  22. Add 5 verified emails to accounts
  23. Login to the call queue within five minutes of your shift starting
  24. Locate/notate up to $5,000 worth of DPs