Hit weeklygoalbeforeFriday!Respond toallvoicemailsby the nextwork dayCollectover $500on singlecallConfirmright partycontact on5 accountsWrap in 5calls inunder fiveminutesHit dailycollectiongoal before3pm localtimeMake 30calls inone dayUpload 5forms ofsupportingdocs to ACESet upPPAMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Collect$1,000 ina singledayLocate/notateup to $5,000worth of DPsRespond toan inboundemail inunder tenminutesExplainreason forrefunds onup to tenaccountsAdd 5verifiedemails toaccountsAdd verifiedfax numberto 10accountsRequestsupporting docsfrom a clientregarding therefundUpdate 5NPI Fieldsin ACEResolve anaccount with aninbound/outboundcall in under tenminutesSend yourbest memesto Bella viaSlackHelpteammatewith adifficultaccountReceive a"thank you"orcomplimentfrom a debtorLogin to the callqueue withinfive minutes ofyour shiftstartingGet 3PTPsbeforelunchHit weeklygoalbeforeFriday!Respond toallvoicemailsby the nextwork dayCollectover $500on singlecallConfirmright partycontact on5 accountsWrap in 5calls inunder fiveminutesHit dailycollectiongoal before3pm localtimeMake 30calls inone dayUpload 5forms ofsupportingdocs to ACESet upPPAMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Collect$1,000 ina singledayLocate/notateup to $5,000worth of DPsRespond toan inboundemail inunder tenminutesExplainreason forrefunds onup to tenaccountsAdd 5verifiedemails toaccountsAdd verifiedfax numberto 10accountsRequestsupporting docsfrom a clientregarding therefundUpdate 5NPI Fieldsin ACEResolve anaccount with aninbound/outboundcall in under tenminutesSend yourbest memesto Bella viaSlackHelpteammatewith adifficultaccountReceive a"thank you"orcomplimentfrom a debtorLogin to the callqueue withinfive minutes ofyour shiftstartingGet 3PTPsbeforelunch

Insurance Refund Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hit weekly goal before Friday!
  2. Respond to all voicemails by the next work day
  3. Collect over $500 on single call
  4. Confirm right party contact on 5 accounts
  5. Wrap in 5 calls in under five minutes
  6. Hit daily collection goal before 3pm local time
  7. Make 30 calls in one day
  8. Upload 5 forms of supporting docs to ACE
  9. Set up PPA
  10. Message Bryan before you leave for lunch and ask if he needs anything from the store (don't actually get him anything)
  11. Collect $1,000 in a single day
  12. Locate/notate up to $5,000 worth of DPs
  13. Respond to an inbound email in under ten minutes
  14. Explain reason for refunds on up to ten accounts
  15. Add 5 verified emails to accounts
  16. Add verified fax number to 10 accounts
  17. Request supporting docs from a client regarding the refund
  18. Update 5 NPI Fields in ACE
  19. Resolve an account with an inbound/outbound call in under ten minutes
  20. Send your best memes to Bella via Slack
  21. Help teammate with a difficult account
  22. Receive a "thank you" or compliment from a debtor
  23. Login to the call queue within five minutes of your shift starting
  24. Get 3 PTPs before lunch