Receive a"thank you"orcomplimentfrom a debtorLogin to the callqueue withinfive minutes ofyour shiftstartingLocate/notateup to $5,000worth of DPsRequestsupporting docsfrom a clientregarding therefundCollectover $500on singlecallWrap in 5calls inunder fiveminutesRespond toan inboundemail inunder tenminutesCollect$1,000 ina singledayUpload 5forms ofsupportingdocs to ACEHit dailycollectiongoal before3pm localtimeSet upPPAMake 30calls inone dayExplainreason forrefunds onup to tenaccountsConfirmright partycontact on5 accountsAdd 5verifiedemails toaccountsRespond toallvoicemailsby the nextwork dayHit weeklygoalbeforeFriday!Helpteammatewith adifficultaccountResolve anaccount with aninbound/outboundcall in under tenminutesSend yourbest memesto Bella viaSlackGet 3PTPsbeforelunchUpdate 5NPI Fieldsin ACEMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Add verifiedfax numberto 10accountsReceive a"thank you"orcomplimentfrom a debtorLogin to the callqueue withinfive minutes ofyour shiftstartingLocate/notateup to $5,000worth of DPsRequestsupporting docsfrom a clientregarding therefundCollectover $500on singlecallWrap in 5calls inunder fiveminutesRespond toan inboundemail inunder tenminutesCollect$1,000 ina singledayUpload 5forms ofsupportingdocs to ACEHit dailycollectiongoal before3pm localtimeSet upPPAMake 30calls inone dayExplainreason forrefunds onup to tenaccountsConfirmright partycontact on5 accountsAdd 5verifiedemails toaccountsRespond toallvoicemailsby the nextwork dayHit weeklygoalbeforeFriday!Helpteammatewith adifficultaccountResolve anaccount with aninbound/outboundcall in under tenminutesSend yourbest memesto Bella viaSlackGet 3PTPsbeforelunchUpdate 5NPI Fieldsin ACEMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Add verifiedfax numberto 10accounts

Insurance Refund Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive a "thank you" or compliment from a debtor
  2. Login to the call queue within five minutes of your shift starting
  3. Locate/notate up to $5,000 worth of DPs
  4. Request supporting docs from a client regarding the refund
  5. Collect over $500 on single call
  6. Wrap in 5 calls in under five minutes
  7. Respond to an inbound email in under ten minutes
  8. Collect $1,000 in a single day
  9. Upload 5 forms of supporting docs to ACE
  10. Hit daily collection goal before 3pm local time
  11. Set up PPA
  12. Make 30 calls in one day
  13. Explain reason for refunds on up to ten accounts
  14. Confirm right party contact on 5 accounts
  15. Add 5 verified emails to accounts
  16. Respond to all voicemails by the next work day
  17. Hit weekly goal before Friday!
  18. Help teammate with a difficult account
  19. Resolve an account with an inbound/outbound call in under ten minutes
  20. Send your best memes to Bella via Slack
  21. Get 3 PTPs before lunch
  22. Update 5 NPI Fields in ACE
  23. Message Bryan before you leave for lunch and ask if he needs anything from the store (don't actually get him anything)
  24. Add verified fax number to 10 accounts