Confirmright partycontact on5 accountsLogin to the callqueue withinfive minutes ofyour shiftstartingUpload 5forms ofsupportingdocs to ACEExplainreason forrefunds onup to tenaccountsWrap in 5calls inunder fiveminutesHit weeklygoalbeforeFriday!Locate/notateup to $5,000worth of DPsResolve anaccount with aninbound/outboundcall in under tenminutesAdd verifiedfax numberto 10accountsAdd 5verifiedemails toaccountsRequestsupporting docsfrom a clientregarding therefundSet upPPARespond toan inboundemail inunder tenminutesRespond toallvoicemailsby the nextwork dayUpdate 5NPI Fieldsin ACEMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Collect$1,000 ina singledayMake 30calls inone daySend yourbest memesto Bella viaSlackGet 3PTPsbeforelunchHelpteammatewith adifficultaccountCollectover $500on singlecallReceive a"thank you"orcomplimentfrom a debtorHit dailycollectiongoal before3pm localtimeConfirmright partycontact on5 accountsLogin to the callqueue withinfive minutes ofyour shiftstartingUpload 5forms ofsupportingdocs to ACEExplainreason forrefunds onup to tenaccountsWrap in 5calls inunder fiveminutesHit weeklygoalbeforeFriday!Locate/notateup to $5,000worth of DPsResolve anaccount with aninbound/outboundcall in under tenminutesAdd verifiedfax numberto 10accountsAdd 5verifiedemails toaccountsRequestsupporting docsfrom a clientregarding therefundSet upPPARespond toan inboundemail inunder tenminutesRespond toallvoicemailsby the nextwork dayUpdate 5NPI Fieldsin ACEMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Collect$1,000 ina singledayMake 30calls inone daySend yourbest memesto Bella viaSlackGet 3PTPsbeforelunchHelpteammatewith adifficultaccountCollectover $500on singlecallReceive a"thank you"orcomplimentfrom a debtorHit dailycollectiongoal before3pm localtime

Insurance Refund Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirm right party contact on 5 accounts
  2. Login to the call queue within five minutes of your shift starting
  3. Upload 5 forms of supporting docs to ACE
  4. Explain reason for refunds on up to ten accounts
  5. Wrap in 5 calls in under five minutes
  6. Hit weekly goal before Friday!
  7. Locate/notate up to $5,000 worth of DPs
  8. Resolve an account with an inbound/outbound call in under ten minutes
  9. Add verified fax number to 10 accounts
  10. Add 5 verified emails to accounts
  11. Request supporting docs from a client regarding the refund
  12. Set up PPA
  13. Respond to an inbound email in under ten minutes
  14. Respond to all voicemails by the next work day
  15. Update 5 NPI Fields in ACE
  16. Message Bryan before you leave for lunch and ask if he needs anything from the store (don't actually get him anything)
  17. Collect $1,000 in a single day
  18. Make 30 calls in one day
  19. Send your best memes to Bella via Slack
  20. Get 3 PTPs before lunch
  21. Help teammate with a difficult account
  22. Collect over $500 on single call
  23. Receive a "thank you" or compliment from a debtor
  24. Hit daily collection goal before 3pm local time