Hit dailycollectiongoal before3pm localtimeResolve anaccount with aninbound/outboundcall in under tenminutesLogin to the callqueue withinfive minutes ofyour shiftstartingCollect$1,000 ina singledayMake 30calls inone dayMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Helpteammatewith adifficultaccountUpload 5forms ofsupportingdocs to ACEWrap in 5calls inunder fiveminutesRespond toan inboundemail inunder tenminutesAdd 5verifiedemails toaccountsLocate/notateup to $5,000worth of DPsSet upPPAHit weeklygoalbeforeFriday!Add verifiedfax numberto 10accountsExplainreason forrefunds onup to tenaccountsRequestsupporting docsfrom a clientregarding therefundRespond toallvoicemailsby the nextwork dayReceive a"thank you"orcomplimentfrom a debtorUpdate 5NPI Fieldsin ACESend yourbest memesto Bella viaSlackCollectover $500on singlecallGet 3PTPsbeforelunchConfirmright partycontact on5 accountsHit dailycollectiongoal before3pm localtimeResolve anaccount with aninbound/outboundcall in under tenminutesLogin to the callqueue withinfive minutes ofyour shiftstartingCollect$1,000 ina singledayMake 30calls inone dayMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Helpteammatewith adifficultaccountUpload 5forms ofsupportingdocs to ACEWrap in 5calls inunder fiveminutesRespond toan inboundemail inunder tenminutesAdd 5verifiedemails toaccountsLocate/notateup to $5,000worth of DPsSet upPPAHit weeklygoalbeforeFriday!Add verifiedfax numberto 10accountsExplainreason forrefunds onup to tenaccountsRequestsupporting docsfrom a clientregarding therefundRespond toallvoicemailsby the nextwork dayReceive a"thank you"orcomplimentfrom a debtorUpdate 5NPI Fieldsin ACESend yourbest memesto Bella viaSlackCollectover $500on singlecallGet 3PTPsbeforelunchConfirmright partycontact on5 accounts

Insurance Refund Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hit daily collection goal before 3pm local time
  2. Resolve an account with an inbound/outbound call in under ten minutes
  3. Login to the call queue within five minutes of your shift starting
  4. Collect $1,000 in a single day
  5. Make 30 calls in one day
  6. Message Bryan before you leave for lunch and ask if he needs anything from the store (don't actually get him anything)
  7. Help teammate with a difficult account
  8. Upload 5 forms of supporting docs to ACE
  9. Wrap in 5 calls in under five minutes
  10. Respond to an inbound email in under ten minutes
  11. Add 5 verified emails to accounts
  12. Locate/notate up to $5,000 worth of DPs
  13. Set up PPA
  14. Hit weekly goal before Friday!
  15. Add verified fax number to 10 accounts
  16. Explain reason for refunds on up to ten accounts
  17. Request supporting docs from a client regarding the refund
  18. Respond to all voicemails by the next work day
  19. Receive a "thank you" or compliment from a debtor
  20. Update 5 NPI Fields in ACE
  21. Send your best memes to Bella via Slack
  22. Collect over $500 on single call
  23. Get 3 PTPs before lunch
  24. Confirm right party contact on 5 accounts