Respond toan inboundemail inunder tenminutesGet 3PTPsbeforelunchResolve anaccount with aninbound/outboundcall in under tenminutesCollect$1,000 ina singledaySet upPPAMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Respond toallvoicemailsby the nextwork dayRequestsupporting docsfrom a clientregarding therefundHit weeklygoalbeforeFriday!Wrap in 5calls inunder fiveminutesHelpteammatewith adifficultaccountLogin to the callqueue withinfive minutes ofyour shiftstartingHit dailycollectiongoal before3pm localtimeUpload 5forms ofsupportingdocs to ACEAdd verifiedfax numberto 10accountsMake 30calls inone dayCollectover $500on singlecallConfirmright partycontact on5 accountsReceive a"thank you"orcomplimentfrom a debtorAdd 5verifiedemails toaccountsLocate/notateup to $5,000worth of DPsSend yourbest memesto Bella viaSlackExplainreason forrefunds onup to tenaccountsUpdate 5NPI Fieldsin ACERespond toan inboundemail inunder tenminutesGet 3PTPsbeforelunchResolve anaccount with aninbound/outboundcall in under tenminutesCollect$1,000 ina singledaySet upPPAMessage Bryanbefore you leavefor lunch and ask ifhe needs anythingfrom the store(don't actually gethim anything)Respond toallvoicemailsby the nextwork dayRequestsupporting docsfrom a clientregarding therefundHit weeklygoalbeforeFriday!Wrap in 5calls inunder fiveminutesHelpteammatewith adifficultaccountLogin to the callqueue withinfive minutes ofyour shiftstartingHit dailycollectiongoal before3pm localtimeUpload 5forms ofsupportingdocs to ACEAdd verifiedfax numberto 10accountsMake 30calls inone dayCollectover $500on singlecallConfirmright partycontact on5 accountsReceive a"thank you"orcomplimentfrom a debtorAdd 5verifiedemails toaccountsLocate/notateup to $5,000worth of DPsSend yourbest memesto Bella viaSlackExplainreason forrefunds onup to tenaccountsUpdate 5NPI Fieldsin ACE

Insurance Refund Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Respond to an inbound email in under ten minutes
  2. Get 3 PTPs before lunch
  3. Resolve an account with an inbound/outbound call in under ten minutes
  4. Collect $1,000 in a single day
  5. Set up PPA
  6. Message Bryan before you leave for lunch and ask if he needs anything from the store (don't actually get him anything)
  7. Respond to all voicemails by the next work day
  8. Request supporting docs from a client regarding the refund
  9. Hit weekly goal before Friday!
  10. Wrap in 5 calls in under five minutes
  11. Help teammate with a difficult account
  12. Login to the call queue within five minutes of your shift starting
  13. Hit daily collection goal before 3pm local time
  14. Upload 5 forms of supporting docs to ACE
  15. Add verified fax number to 10 accounts
  16. Make 30 calls in one day
  17. Collect over $500 on single call
  18. Confirm right party contact on 5 accounts
  19. Receive a "thank you" or compliment from a debtor
  20. Add 5 verified emails to accounts
  21. Locate/notate up to $5,000 worth of DPs
  22. Send your best memes to Bella via Slack
  23. Explain reason for refunds on up to ten accounts
  24. Update 5 NPI Fields in ACE