RubyMartin/Cititransfer Caller has noknowledge of theinternet and isneeding instructionnavigating websiteRequest to callmanufacturerto find outwhen item willrestockCustomerpronouncesfaux “fox”Quoted cartemptyingafter callendsLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderShoppingfor amattressunder $150Need parts fora bed customerordered roughly2 years agoProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quotePrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceFree!Perigoldcall wantingto ordersamplesFinancingissue and/ortechnicalsupportFailed ivr orother systemissueresulting inloss of saleCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeHave to explainwhy there are 3of the exactsame itemspriceddifferentlyOutdoorcushionreplacmentsOffered 10% offto close the salebut used promocode alreadyattached toaccountSplitpaymentmore than2 cardsCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toClaims to haveno account,but you cansee previousorders“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsRubyMartin/Cititransfer Caller has noknowledge of theinternet and isneeding instructionnavigating websiteRequest to callmanufacturerto find outwhen item willrestockCustomerpronouncesfaux “fox”Quoted cartemptyingafter callendsLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderShoppingfor amattressunder $150Need parts fora bed customerordered roughly2 years agoProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quotePrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceFree!Perigoldcall wantingto ordersamplesFinancingissue and/ortechnicalsupportFailed ivr orother systemissueresulting inloss of saleCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeHave to explainwhy there are 3of the exactsame itemspriceddifferentlyOutdoorcushionreplacmentsOffered 10% offto close the salebut used promocode alreadyattached toaccountSplitpaymentmore than2 cardsCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toClaims to haveno account,but you cansee previousorders“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questions

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ruby Martin/Citi transfer
  2. Caller has no knowledge of the internet and is needing instruction navigating website
  3. Request to call manufacturer to find out when item will restock
  4. Customer pronounces faux “fox”
  5. Quoted cart emptying after call ends
  6. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  7. Shopping for a mattress under $150
  8. Need parts for a bed customer ordered roughly 2 years ago
  9. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  10. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  11. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  12. Price changed from yesterday, and caller has a screenshot they think will make a difference
  13. Free!
  14. Perigold call wanting to order samples
  15. Financing issue and/or technical support
  16. Failed ivr or other system issue resulting in loss of sale
  17. Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  18. Have to explain why there are 3 of the exact same items priced differently
  19. Outdoor cushion replacments
  20. Offered 10% off to close the sale but used promo code already attached to account
  21. Split payment more than 2 cards
  22. Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  23. Claims to have no account, but you can see previous orders
  24. “We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  25. Customer won’t give email because they “just have 1 question” but actually they have 37 questions