Customer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsOutdoorcushionreplacmentsSplitpaymentmore than2 cardsNeed parts fora bed customerordered roughly2 years agoQuoted cartemptyingafter callendsFinancingissue and/ortechnicalsupportClaims to haveno account,but you cansee previousorders Caller has noknowledge of theinternet and isneeding instructionnavigating websiteOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionRequest to callmanufacturerto find outwhen item willrestockHave to explainwhy there are 3of the exactsame itemspriceddifferentlyProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsFailed ivr orother systemissueresulting inloss of saleShoppingfor amattressunder $150Price changedfrom yesterday,and caller has ascreenshot theythink will makea differenceOffered 10% offto close the salebut used promocode alreadyattached toaccount“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersPerigoldcall wantingto ordersamplesCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toFree!Customer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderRubyMartin/CititransferCustomerpronouncesfaux “fox”Customer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsOutdoorcushionreplacmentsSplitpaymentmore than2 cardsNeed parts fora bed customerordered roughly2 years agoQuoted cartemptyingafter callendsFinancingissue and/ortechnicalsupportClaims to haveno account,but you cansee previousorders Caller has noknowledge of theinternet and isneeding instructionnavigating websiteOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionRequest to callmanufacturerto find outwhen item willrestockHave to explainwhy there are 3of the exactsame itemspriceddifferentlyProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsFailed ivr orother systemissueresulting inloss of saleShoppingfor amattressunder $150Price changedfrom yesterday,and caller has ascreenshot theythink will makea differenceOffered 10% offto close the salebut used promocode alreadyattached toaccount“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersPerigoldcall wantingto ordersamplesCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toFree!Customer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderRubyMartin/CititransferCustomerpronouncesfaux “fox”

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  2. Outdoor cushion replacments
  3. Split payment more than 2 cards
  4. Need parts for a bed customer ordered roughly 2 years ago
  5. Quoted cart emptying after call ends
  6. Financing issue and/or technical support
  7. Claims to have no account, but you can see previous orders
  8. Caller has no knowledge of the internet and is needing instruction navigating website
  9. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  10. Request to call manufacturer to find out when item will restock
  11. Have to explain why there are 3 of the exact same items priced differently
  12. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  13. Failed ivr or other system issue resulting in loss of sale
  14. Shopping for a mattress under $150
  15. Price changed from yesterday, and caller has a screenshot they think will make a difference
  16. Offered 10% off to close the sale but used promo code already attached to account
  17. “We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  18. Perigold call wanting to order samples
  19. Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  20. Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  21. Free!
  22. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  23. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  24. Ruby Martin/Citi transfer
  25. Customer pronounces faux “fox”