Caller has noknowledge of theinternet and isneeding instructionnavigating websiteClaims to haveno account,but you cansee previousordersFinancingissue and/ortechnicalsupportOffered 10% offto close the salebut used promocode alreadyattached toaccountOutdoorcushionreplacmentsQuoted cartemptyingafter callendsShoppingfor amattressunder $150Customer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsRequest to callmanufacturerto find outwhen item willrestockProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeNeed parts fora bed customerordered roughly2 years agoCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteCustomerpronouncesfaux “fox”Offshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionRubyMartin/CititransferLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary order“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersFree!Splitpaymentmore than2 cardsPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceHave to explainwhy there are 3of the exactsame itemspriceddifferentlyFailed ivr orother systemissueresulting inloss of salePerigoldcall wantingto ordersamples Caller has noknowledge of theinternet and isneeding instructionnavigating websiteClaims to haveno account,but you cansee previousordersFinancingissue and/ortechnicalsupportOffered 10% offto close the salebut used promocode alreadyattached toaccountOutdoorcushionreplacmentsQuoted cartemptyingafter callendsShoppingfor amattressunder $150Customer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsRequest to callmanufacturerto find outwhen item willrestockProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeNeed parts fora bed customerordered roughly2 years agoCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteCustomerpronouncesfaux “fox”Offshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionRubyMartin/CititransferLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary order“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersFree!Splitpaymentmore than2 cardsPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceHave to explainwhy there are 3of the exactsame itemspriceddifferentlyFailed ivr orother systemissueresulting inloss of salePerigoldcall wantingto ordersamples

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller has no knowledge of the internet and is needing instruction navigating website
  2. Claims to have no account, but you can see previous orders
  3. Financing issue and/or technical support
  4. Offered 10% off to close the sale but used promo code already attached to account
  5. Outdoor cushion replacments
  6. Quoted cart emptying after call ends
  7. Shopping for a mattress under $150
  8. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  9. Request to call manufacturer to find out when item will restock
  10. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  11. Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  12. Need parts for a bed customer ordered roughly 2 years ago
  13. Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  14. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  15. Customer pronounces faux “fox”
  16. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  17. Ruby Martin/Citi transfer
  18. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  19. “We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  20. Free!
  21. Split payment more than 2 cards
  22. Price changed from yesterday, and caller has a screenshot they think will make a difference
  23. Have to explain why there are 3 of the exact same items priced differently
  24. Failed ivr or other system issue resulting in loss of sale
  25. Perigold call wanting to order samples