Product has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsRequest to callmanufacturerto find outwhen item willrestockFinancingissue and/ortechnicalsupportOutdoorcushionreplacmentsShoppingfor amattressunder $150Free!Splitpaymentmore than2 cardsNeed parts fora bed customerordered roughly2 years agoCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeQuoted cartemptyingafter callendsPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differencePerigoldcall wantingto ordersamplesHave to explainwhy there are 3of the exactsame itemspriceddifferentlyCustomerpronouncesfaux “fox”Customer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsOffered 10% offto close the salebut used promocode alreadyattached toaccountCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionRubyMartin/CititransferLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderFailed ivr orother systemissueresulting inloss of saleCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quote Caller has noknowledge of theinternet and isneeding instructionnavigating websiteClaims to haveno account,but you cansee previousorders“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsRequest to callmanufacturerto find outwhen item willrestockFinancingissue and/ortechnicalsupportOutdoorcushionreplacmentsShoppingfor amattressunder $150Free!Splitpaymentmore than2 cardsNeed parts fora bed customerordered roughly2 years agoCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeQuoted cartemptyingafter callendsPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differencePerigoldcall wantingto ordersamplesHave to explainwhy there are 3of the exactsame itemspriceddifferentlyCustomerpronouncesfaux “fox”Customer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsOffered 10% offto close the salebut used promocode alreadyattached toaccountCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionRubyMartin/CititransferLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderFailed ivr orother systemissueresulting inloss of saleCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quote Caller has noknowledge of theinternet and isneeding instructionnavigating websiteClaims to haveno account,but you cansee previousorders“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomers

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  2. Request to call manufacturer to find out when item will restock
  3. Financing issue and/or technical support
  4. Outdoor cushion replacments
  5. Shopping for a mattress under $150
  6. Free!
  7. Split payment more than 2 cards
  8. Need parts for a bed customer ordered roughly 2 years ago
  9. Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  10. Quoted cart emptying after call ends
  11. Price changed from yesterday, and caller has a screenshot they think will make a difference
  12. Perigold call wanting to order samples
  13. Have to explain why there are 3 of the exact same items priced differently
  14. Customer pronounces faux “fox”
  15. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  16. Offered 10% off to close the sale but used promo code already attached to account
  17. Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  18. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  19. Ruby Martin/Citi transfer
  20. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  21. Failed ivr or other system issue resulting in loss of sale
  22. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  23. Caller has no knowledge of the internet and is needing instruction navigating website
  24. Claims to have no account, but you can see previous orders
  25. “We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers