Claims to haveno account,but you cansee previousordersCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteFinancingissue and/ortechnicalsupportHave to explainwhy there are 3of the exactsame itemspriceddifferentlyCustomerpronouncesfaux “fox”Perigoldcall wantingto ordersamplesCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeRequest to callmanufacturerto find outwhen item willrestockOffered 10% offto close the salebut used promocode alreadyattached toaccountNeed parts fora bed customerordered roughly2 years agoShoppingfor amattressunder $150Quoted cartemptyingafter callendsProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toSplitpaymentmore than2 cards Caller has noknowledge of theinternet and isneeding instructionnavigating websiteCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsRubyMartin/CititransferFailed ivr orother systemissueresulting inloss of saleOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestion“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceFree!Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderOutdoorcushionreplacmentsClaims to haveno account,but you cansee previousordersCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteFinancingissue and/ortechnicalsupportHave to explainwhy there are 3of the exactsame itemspriceddifferentlyCustomerpronouncesfaux “fox”Perigoldcall wantingto ordersamplesCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeRequest to callmanufacturerto find outwhen item willrestockOffered 10% offto close the salebut used promocode alreadyattached toaccountNeed parts fora bed customerordered roughly2 years agoShoppingfor amattressunder $150Quoted cartemptyingafter callendsProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toSplitpaymentmore than2 cards Caller has noknowledge of theinternet and isneeding instructionnavigating websiteCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsRubyMartin/CititransferFailed ivr orother systemissueresulting inloss of saleOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestion“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceFree!Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderOutdoorcushionreplacments

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Claims to have no account, but you can see previous orders
  2. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  3. Financing issue and/or technical support
  4. Have to explain why there are 3 of the exact same items priced differently
  5. Customer pronounces faux “fox”
  6. Perigold call wanting to order samples
  7. Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  8. Request to call manufacturer to find out when item will restock
  9. Offered 10% off to close the sale but used promo code already attached to account
  10. Need parts for a bed customer ordered roughly 2 years ago
  11. Shopping for a mattress under $150
  12. Quoted cart emptying after call ends
  13. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  14. Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  15. Split payment more than 2 cards
  16. Caller has no knowledge of the internet and is needing instruction navigating website
  17. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  18. Ruby Martin/Citi transfer
  19. Failed ivr or other system issue resulting in loss of sale
  20. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  21. “We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  22. Price changed from yesterday, and caller has a screenshot they think will make a difference
  23. Free!
  24. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  25. Outdoor cushion replacments