Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary order Caller has noknowledge of theinternet and isneeding instructionnavigating websiteCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteFree!Price changedfrom yesterday,and caller has ascreenshot theythink will makea differenceOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionNeed parts fora bed customerordered roughly2 years agoQuoted cartemptyingafter callendsFailed ivr orother systemissueresulting inloss of saleHave to explainwhy there are 3of the exactsame itemspriceddifferentlySplitpaymentmore than2 cardsRequest to callmanufacturerto find outwhen item willrestockProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsShoppingfor amattressunder $150Customername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeClaims to haveno account,but you cansee previousordersPerigoldcall wantingto ordersamplesFinancingissue and/ortechnicalsupportOffered 10% offto close the salebut used promocode alreadyattached toaccountOutdoorcushionreplacmentsCustomerpronouncesfaux “fox”“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersRubyMartin/CititransferLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary order Caller has noknowledge of theinternet and isneeding instructionnavigating websiteCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteFree!Price changedfrom yesterday,and caller has ascreenshot theythink will makea differenceOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionNeed parts fora bed customerordered roughly2 years agoQuoted cartemptyingafter callendsFailed ivr orother systemissueresulting inloss of saleHave to explainwhy there are 3of the exactsame itemspriceddifferentlySplitpaymentmore than2 cardsRequest to callmanufacturerto find outwhen item willrestockProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsShoppingfor amattressunder $150Customername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeClaims to haveno account,but you cansee previousordersPerigoldcall wantingto ordersamplesFinancingissue and/ortechnicalsupportOffered 10% offto close the salebut used promocode alreadyattached toaccountOutdoorcushionreplacmentsCustomerpronouncesfaux “fox”“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersRubyMartin/Cititransfer

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  2. Caller has no knowledge of the internet and is needing instruction navigating website
  3. Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  4. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  5. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  6. Free!
  7. Price changed from yesterday, and caller has a screenshot they think will make a difference
  8. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  9. Need parts for a bed customer ordered roughly 2 years ago
  10. Quoted cart emptying after call ends
  11. Failed ivr or other system issue resulting in loss of sale
  12. Have to explain why there are 3 of the exact same items priced differently
  13. Split payment more than 2 cards
  14. Request to call manufacturer to find out when item will restock
  15. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  16. Shopping for a mattress under $150
  17. Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  18. Claims to have no account, but you can see previous orders
  19. Perigold call wanting to order samples
  20. Financing issue and/or technical support
  21. Offered 10% off to close the sale but used promo code already attached to account
  22. Outdoor cushion replacments
  23. Customer pronounces faux “fox”
  24. “We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  25. Ruby Martin/Citi transfer