Splitpaymentmore than2 cardsCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toOffered 10% offto close the salebut used promocode alreadyattached toaccountOutdoorcushionreplacmentsRequest to callmanufacturerto find outwhen item willrestockPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceHave to explainwhy there are 3of the exactsame itemspriceddifferentlyQuoted cartemptyingafter callendsCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeShoppingfor amattressunder $150Financingissue and/ortechnicalsupportProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsFree!Offshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionFailed ivr orother systemissueresulting inloss of saleCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quotePerigoldcall wantingto ordersamplesRubyMartin/Cititransfer Caller has noknowledge of theinternet and isneeding instructionnavigating websiteNeed parts fora bed customerordered roughly2 years agoCustomerpronouncesfaux “fox”Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary order“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersClaims to haveno account,but you cansee previousordersCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsSplitpaymentmore than2 cardsCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toOffered 10% offto close the salebut used promocode alreadyattached toaccountOutdoorcushionreplacmentsRequest to callmanufacturerto find outwhen item willrestockPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceHave to explainwhy there are 3of the exactsame itemspriceddifferentlyQuoted cartemptyingafter callendsCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeShoppingfor amattressunder $150Financingissue and/ortechnicalsupportProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsFree!Offshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionFailed ivr orother systemissueresulting inloss of saleCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quotePerigoldcall wantingto ordersamplesRubyMartin/Cititransfer Caller has noknowledge of theinternet and isneeding instructionnavigating websiteNeed parts fora bed customerordered roughly2 years agoCustomerpronouncesfaux “fox”Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary order“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersClaims to haveno account,but you cansee previousordersCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questions

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Split payment more than 2 cards
  2. Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  3. Offered 10% off to close the sale but used promo code already attached to account
  4. Outdoor cushion replacments
  5. Request to call manufacturer to find out when item will restock
  6. Price changed from yesterday, and caller has a screenshot they think will make a difference
  7. Have to explain why there are 3 of the exact same items priced differently
  8. Quoted cart emptying after call ends
  9. Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  10. Shopping for a mattress under $150
  11. Financing issue and/or technical support
  12. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  13. Free!
  14. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  15. Failed ivr or other system issue resulting in loss of sale
  16. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  17. Perigold call wanting to order samples
  18. Ruby Martin/Citi transfer
  19. Caller has no knowledge of the internet and is needing instruction navigating website
  20. Need parts for a bed customer ordered roughly 2 years ago
  21. Customer pronounces faux “fox”
  22. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  23. “We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  24. Claims to have no account, but you can see previous orders
  25. Customer won’t give email because they “just have 1 question” but actually they have 37 questions