Splitpaymentmore than2 cardsPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsOutdoorcushionreplacmentsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionHave to explainwhy there are 3of the exactsame itemspriceddifferentlyFailed ivr orother systemissueresulting inloss of saleShoppingfor amattressunder $150Customerpronouncesfaux “fox”Perigoldcall wantingto ordersamplesRubyMartin/CititransferQuoted cartemptyingafter callendsFree!Customer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteClaims to haveno account,but you cansee previousordersCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questions Caller has noknowledge of theinternet and isneeding instructionnavigating websiteLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderNeed parts fora bed customerordered roughly2 years agoRequest to callmanufacturerto find outwhen item willrestockCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toOffered 10% offto close the salebut used promocode alreadyattached toaccountFinancingissue and/ortechnicalsupport“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersSplitpaymentmore than2 cardsPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsOutdoorcushionreplacmentsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionHave to explainwhy there are 3of the exactsame itemspriceddifferentlyFailed ivr orother systemissueresulting inloss of saleShoppingfor amattressunder $150Customerpronouncesfaux “fox”Perigoldcall wantingto ordersamplesRubyMartin/CititransferQuoted cartemptyingafter callendsFree!Customer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteClaims to haveno account,but you cansee previousordersCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questions Caller has noknowledge of theinternet and isneeding instructionnavigating websiteLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderNeed parts fora bed customerordered roughly2 years agoRequest to callmanufacturerto find outwhen item willrestockCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toOffered 10% offto close the salebut used promocode alreadyattached toaccountFinancingissue and/ortechnicalsupport“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomers

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Split payment more than 2 cards
  2. Price changed from yesterday, and caller has a screenshot they think will make a difference
  3. Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  4. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  5. Outdoor cushion replacments
  6. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  7. Have to explain why there are 3 of the exact same items priced differently
  8. Failed ivr or other system issue resulting in loss of sale
  9. Shopping for a mattress under $150
  10. Customer pronounces faux “fox”
  11. Perigold call wanting to order samples
  12. Ruby Martin/Citi transfer
  13. Quoted cart emptying after call ends
  14. Free!
  15. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  16. Claims to have no account, but you can see previous orders
  17. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  18. Caller has no knowledge of the internet and is needing instruction navigating website
  19. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  20. Need parts for a bed customer ordered roughly 2 years ago
  21. Request to call manufacturer to find out when item will restock
  22. Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  23. Offered 10% off to close the sale but used promo code already attached to account
  24. Financing issue and/or technical support
  25. “We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers