Request to callmanufacturerto find outwhen item willrestockProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionFailed ivr orother systemissueresulting inloss of saleHave to explainwhy there are 3of the exactsame itemspriceddifferently Caller has noknowledge of theinternet and isneeding instructionnavigating websitePrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceOffered 10% offto close the salebut used promocode alreadyattached toaccountOutdoorcushionreplacmentsFinancingissue and/ortechnicalsupportSplitpaymentmore than2 cardsRubyMartin/CititransferLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimePerigoldcall wantingto ordersamples“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsFree!Shoppingfor amattressunder $150Quoted cartemptyingafter callendsNeed parts fora bed customerordered roughly2 years agoClaims to haveno account,but you cansee previousordersCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toCustomerpronouncesfaux “fox”Request to callmanufacturerto find outwhen item willrestockProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionFailed ivr orother systemissueresulting inloss of saleHave to explainwhy there are 3of the exactsame itemspriceddifferently Caller has noknowledge of theinternet and isneeding instructionnavigating websitePrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceOffered 10% offto close the salebut used promocode alreadyattached toaccountOutdoorcushionreplacmentsFinancingissue and/ortechnicalsupportSplitpaymentmore than2 cardsRubyMartin/CititransferLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimePerigoldcall wantingto ordersamples“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsFree!Shoppingfor amattressunder $150Quoted cartemptyingafter callendsNeed parts fora bed customerordered roughly2 years agoClaims to haveno account,but you cansee previousordersCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toCustomerpronouncesfaux “fox”

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Request to call manufacturer to find out when item will restock
  2. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  3. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  4. Failed ivr or other system issue resulting in loss of sale
  5. Have to explain why there are 3 of the exact same items priced differently
  6. Caller has no knowledge of the internet and is needing instruction navigating website
  7. Price changed from yesterday, and caller has a screenshot they think will make a difference
  8. Offered 10% off to close the sale but used promo code already attached to account
  9. Outdoor cushion replacments
  10. Financing issue and/or technical support
  11. Split payment more than 2 cards
  12. Ruby Martin/Citi transfer
  13. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  14. Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  15. Perigold call wanting to order samples
  16. “We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  17. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  18. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  19. Free!
  20. Shopping for a mattress under $150
  21. Quoted cart emptying after call ends
  22. Need parts for a bed customer ordered roughly 2 years ago
  23. Claims to have no account, but you can see previous orders
  24. Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  25. Customer pronounces faux “fox”