Quoted cartemptyingafter callendsClaims to haveno account,but you cansee previousordersOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionOffered 10% offto close the salebut used promocode alreadyattached toaccountCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeShoppingfor amattressunder $150Product has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviews Caller has noknowledge of theinternet and isneeding instructionnavigating websitePerigoldcall wantingto ordersamplesCustomerpronouncesfaux “fox”Need parts fora bed customerordered roughly2 years agoCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toRubyMartin/CititransferFree!Customer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questions“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersRequest to callmanufacturerto find outwhen item willrestockPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderOutdoorcushionreplacmentsCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteSplitpaymentmore than2 cardsFinancingissue and/ortechnicalsupportHave to explainwhy there are 3of the exactsame itemspriceddifferentlyFailed ivr orother systemissueresulting inloss of saleQuoted cartemptyingafter callendsClaims to haveno account,but you cansee previousordersOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionOffered 10% offto close the salebut used promocode alreadyattached toaccountCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeShoppingfor amattressunder $150Product has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviews Caller has noknowledge of theinternet and isneeding instructionnavigating websitePerigoldcall wantingto ordersamplesCustomerpronouncesfaux “fox”Need parts fora bed customerordered roughly2 years agoCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toRubyMartin/CititransferFree!Customer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questions“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersRequest to callmanufacturerto find outwhen item willrestockPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderOutdoorcushionreplacmentsCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteSplitpaymentmore than2 cardsFinancingissue and/ortechnicalsupportHave to explainwhy there are 3of the exactsame itemspriceddifferentlyFailed ivr orother systemissueresulting inloss of sale

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Quoted cart emptying after call ends
  2. Claims to have no account, but you can see previous orders
  3. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  4. Offered 10% off to close the sale but used promo code already attached to account
  5. Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  6. Shopping for a mattress under $150
  7. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  8. Caller has no knowledge of the internet and is needing instruction navigating website
  9. Perigold call wanting to order samples
  10. Customer pronounces faux “fox”
  11. Need parts for a bed customer ordered roughly 2 years ago
  12. Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  13. Ruby Martin/Citi transfer
  14. Free!
  15. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  16. “We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  17. Request to call manufacturer to find out when item will restock
  18. Price changed from yesterday, and caller has a screenshot they think will make a difference
  19. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  20. Outdoor cushion replacments
  21. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  22. Split payment more than 2 cards
  23. Financing issue and/or technical support
  24. Have to explain why there are 3 of the exact same items priced differently
  25. Failed ivr or other system issue resulting in loss of sale