Offshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestion Caller has noknowledge of theinternet and isneeding instructionnavigating websiteFree!Customername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeFailed ivr orother systemissueresulting inloss of saleCustomerpronouncesfaux “fox”Customer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteRequest to callmanufacturerto find outwhen item willrestockProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsClaims to haveno account,but you cansee previousordersNeed parts fora bed customerordered roughly2 years agoFinancingissue and/ortechnicalsupportOutdoorcushionreplacmentsRubyMartin/CititransferPerigoldcall wantingto ordersamplesOffered 10% offto close the salebut used promocode alreadyattached toaccount“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersSplitpaymentmore than2 cardsShoppingfor amattressunder $150Price changedfrom yesterday,and caller has ascreenshot theythink will makea differenceLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderHave to explainwhy there are 3of the exactsame itemspriceddifferentlyCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsQuoted cartemptyingafter callendsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestion Caller has noknowledge of theinternet and isneeding instructionnavigating websiteFree!Customername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeFailed ivr orother systemissueresulting inloss of saleCustomerpronouncesfaux “fox”Customer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteRequest to callmanufacturerto find outwhen item willrestockProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsClaims to haveno account,but you cansee previousordersNeed parts fora bed customerordered roughly2 years agoFinancingissue and/ortechnicalsupportOutdoorcushionreplacmentsRubyMartin/CititransferPerigoldcall wantingto ordersamplesOffered 10% offto close the salebut used promocode alreadyattached toaccount“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersSplitpaymentmore than2 cardsShoppingfor amattressunder $150Price changedfrom yesterday,and caller has ascreenshot theythink will makea differenceLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderHave to explainwhy there are 3of the exactsame itemspriceddifferentlyCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsQuoted cartemptyingafter callends

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  2. Caller has no knowledge of the internet and is needing instruction navigating website
  3. Free!
  4. Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  5. Failed ivr or other system issue resulting in loss of sale
  6. Customer pronounces faux “fox”
  7. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  8. Request to call manufacturer to find out when item will restock
  9. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  10. Claims to have no account, but you can see previous orders
  11. Need parts for a bed customer ordered roughly 2 years ago
  12. Financing issue and/or technical support
  13. Outdoor cushion replacments
  14. Ruby Martin/Citi transfer
  15. Perigold call wanting to order samples
  16. Offered 10% off to close the sale but used promo code already attached to account
  17. “We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  18. Split payment more than 2 cards
  19. Shopping for a mattress under $150
  20. Price changed from yesterday, and caller has a screenshot they think will make a difference
  21. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  22. Have to explain why there are 3 of the exact same items priced differently
  23. Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  24. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  25. Quoted cart emptying after call ends