Perigoldcall wantingto ordersamplesQuoted cartemptyingafter callendsProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviews“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersOffered 10% offto close the salebut used promocode alreadyattached toaccountHave to explainwhy there are 3of the exactsame itemspriceddifferentlyCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsShoppingfor amattressunder $150Caller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletime Caller has noknowledge of theinternet and isneeding instructionnavigating websiteRequest to callmanufacturerto find outwhen item willrestockClaims to haveno account,but you cansee previousordersOutdoorcushionreplacmentsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionFinancingissue and/ortechnicalsupportLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteFree!Need parts fora bed customerordered roughly2 years agoSplitpaymentmore than2 cardsCustomerpronouncesfaux “fox”Failed ivr orother systemissueresulting inloss of saleRubyMartin/CititransferPerigoldcall wantingto ordersamplesQuoted cartemptyingafter callendsProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviews“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersOffered 10% offto close the salebut used promocode alreadyattached toaccountHave to explainwhy there are 3of the exactsame itemspriceddifferentlyCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsShoppingfor amattressunder $150Caller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletime Caller has noknowledge of theinternet and isneeding instructionnavigating websiteRequest to callmanufacturerto find outwhen item willrestockClaims to haveno account,but you cansee previousordersOutdoorcushionreplacmentsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionFinancingissue and/ortechnicalsupportLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteFree!Need parts fora bed customerordered roughly2 years agoSplitpaymentmore than2 cardsCustomerpronouncesfaux “fox”Failed ivr orother systemissueresulting inloss of saleRubyMartin/Cititransfer

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perigold call wanting to order samples
  2. Quoted cart emptying after call ends
  3. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  4. “We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  5. Offered 10% off to close the sale but used promo code already attached to account
  6. Have to explain why there are 3 of the exact same items priced differently
  7. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  8. Shopping for a mattress under $150
  9. Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  10. Price changed from yesterday, and caller has a screenshot they think will make a difference
  11. Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  12. Caller has no knowledge of the internet and is needing instruction navigating website
  13. Request to call manufacturer to find out when item will restock
  14. Claims to have no account, but you can see previous orders
  15. Outdoor cushion replacments
  16. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  17. Financing issue and/or technical support
  18. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  19. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  20. Free!
  21. Need parts for a bed customer ordered roughly 2 years ago
  22. Split payment more than 2 cards
  23. Customer pronounces faux “fox”
  24. Failed ivr or other system issue resulting in loss of sale
  25. Ruby Martin/Citi transfer