(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client’s security codes are locked
Client has a joint account and learns beneficiaries are not allowed.
Use the digital objection script and offer to stay online to assist clients before requesting a paper form.
Client is sent Restore Account Access Form
Client with rejected ACH transaction called, review BPM notes and advise contacting their bank for clarification.
Explain only the primary owner can make changes or enroll in services.
Authenticate the client and guide them through the digital process to update mailing address.
Confirm e-delivery status and walk through the digital or verbal consent process.
Client is editing beneficiaries.
Explain the 2-3 business days micro-deposits and 7–10 day redemption hold and verification steps for linking a bank manually.
Assist client with generating a Balance Verification Letter.
Submit a CMS intake form or RePAIR ticket based on findings.
Use the Restore Account Access SW and position digital pathways.
Client is calling about a lost or stolen check
Guide client through the Electronic Bank Transfer Form and explain signature requirements (client is not web registered).
Transfer a NIGO client to FNDS_MTM_NIGO queue and explain what can and cannot be disclosed.
Client needs to update security code phone number
Client is lite-registered
Guide client through the steps to resolve CIP freeze after verifying client’s identity.
Client is reporting a death.
Client has an IRA and is restricted due to RPO or address hold.
Client is establishing beneficiaries.
Confirm e-consenter status and explain Intelledox and signature requirements when adding a bank to an organization account.
Provide the International Wire Service Form and explain Medallion Signature Guarantee (MSG) requirements for adding an international bank.
