Client’ssecuritycodes arelockedSubmit a CMSintake form orRePAIR ticketbased onfindings.Confirm e-delivery statusand walk throughthe digital orverbal consentprocess.Client with rejectedACH transactioncalled, review BPMnotes and advisecontacting theirbank forclarification.Guide clientthrough thesteps to resolveCIP freeze afterverifying client’sidentity.Guide client throughthe Electronic BankTransfer Form andexplain signaturerequirements (clientis not webregistered).Assist clientwith generatinga BalanceVerificationLetter.Explain only theprimary ownercan makechanges orenroll inservices.Authenticate theclient and guidethem through thedigital process toupdate mailingaddress.Client is sentRestoreAccountAccess FormProvide theInternational WireService Form andexplain MedallionSignature Guarantee(MSG) requirementsfor adding aninternational bank.Explain the 2-3business days micro-deposits and 7–10day redemption holdand verification stepsfor linking a bankmanually.Client has anIRA and isrestricted dueto RPO oraddress hold.Client needsto updatesecuritycode phonenumberClient iscalling abouta lost orstolen checkUse the digitalobjection scriptand offer to stayonline to assistclients beforerequesting a paperform.Transfer a NIGOclient toFNDS_MTM_NIGOqueue and explainwhat can andcannot bedisclosed.Client islite-registeredClient has ajoint accountand learnsbeneficiariesare not allowed.Client iseditingbeneficiaries.Client isestablishingbeneficiaries.Confirm e-consenterstatus and explainIntelledox andsignaturerequirements whenadding a bank to anorganization account.Client isreportinga death.Use theRestoreAccount AccessSW andposition digitalpathways.Client’ssecuritycodes arelockedSubmit a CMSintake form orRePAIR ticketbased onfindings.Confirm e-delivery statusand walk throughthe digital orverbal consentprocess.Client with rejectedACH transactioncalled, review BPMnotes and advisecontacting theirbank forclarification.Guide clientthrough thesteps to resolveCIP freeze afterverifying client’sidentity.Guide client throughthe Electronic BankTransfer Form andexplain signaturerequirements (clientis not webregistered).Assist clientwith generatinga BalanceVerificationLetter.Explain only theprimary ownercan makechanges orenroll inservices.Authenticate theclient and guidethem through thedigital process toupdate mailingaddress.Client is sentRestoreAccountAccess FormProvide theInternational WireService Form andexplain MedallionSignature Guarantee(MSG) requirementsfor adding aninternational bank.Explain the 2-3business days micro-deposits and 7–10day redemption holdand verification stepsfor linking a bankmanually.Client has anIRA and isrestricted dueto RPO oraddress hold.Client needsto updatesecuritycode phonenumberClient iscalling abouta lost orstolen checkUse the digitalobjection scriptand offer to stayonline to assistclients beforerequesting a paperform.Transfer a NIGOclient toFNDS_MTM_NIGOqueue and explainwhat can andcannot bedisclosed.Client islite-registeredClient has ajoint accountand learnsbeneficiariesare not allowed.Client iseditingbeneficiaries.Client isestablishingbeneficiaries.Confirm e-consenterstatus and explainIntelledox andsignaturerequirements whenadding a bank to anorganization account.Client isreportinga death.Use theRestoreAccount AccessSW andposition digitalpathways.

Foundational Basics Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client’s security codes are locked
  2. Submit a CMS intake form or RePAIR ticket based on findings.
  3. Confirm e-delivery status and walk through the digital or verbal consent process.
  4. Client with rejected ACH transaction called, review BPM notes and advise contacting their bank for clarification.
  5. Guide client through the steps to resolve CIP freeze after verifying client’s identity.
  6. Guide client through the Electronic Bank Transfer Form and explain signature requirements (client is not web registered).
  7. Assist client with generating a Balance Verification Letter.
  8. Explain only the primary owner can make changes or enroll in services.
  9. Authenticate the client and guide them through the digital process to update mailing address.
  10. Client is sent Restore Account Access Form
  11. Provide the International Wire Service Form and explain Medallion Signature Guarantee (MSG) requirements for adding an international bank.
  12. Explain the 2-3 business days micro-deposits and 7–10 day redemption hold and verification steps for linking a bank manually.
  13. Client has an IRA and is restricted due to RPO or address hold.
  14. Client needs to update security code phone number
  15. Client is calling about a lost or stolen check
  16. Use the digital objection script and offer to stay online to assist clients before requesting a paper form.
  17. Transfer a NIGO client to FNDS_MTM_NIGO queue and explain what can and cannot be disclosed.
  18. Client is lite-registered
  19. Client has a joint account and learns beneficiaries are not allowed.
  20. Client is editing beneficiaries.
  21. Client is establishing beneficiaries.
  22. Confirm e-consenter status and explain Intelledox and signature requirements when adding a bank to an organization account.
  23. Client is reporting a death.
  24. Use the Restore Account Access SW and position digital pathways.