(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client has an IRA and is restricted due to RPO or address hold.
Use the digital objection script and offer to stay online to assist clients before requesting a paper form.
Explain only the primary owner can make changes or enroll in services.
Assist client with generating a Balance Verification Letter.
Authenticate the client and guide them through the digital process to update mailing address.
Client is editing beneficiaries.
Client has a joint account and learns beneficiaries are not allowed.
Use the Restore Account Access SW and position digital pathways.
Confirm e-consenter status and explain Intelledox and signature requirements when adding a bank to an organization account.
Client is calling about a lost or stolen check
Client is sent Restore Account Access Form
Client needs to update security code phone number
Client is reporting a death.
Client’s security codes are locked
Client is lite-registered
Provide the International Wire Service Form and explain Medallion Signature Guarantee (MSG) requirements for adding an international bank.
Client is establishing beneficiaries.
Client with rejected ACH transaction called, review BPM notes and advise contacting their bank for clarification.
Confirm e-delivery status and walk through the digital or verbal consent process.
Guide client through the Electronic Bank Transfer Form and explain signature requirements (client is not web registered).
Guide client through the steps to resolve CIP freeze after verifying client’s identity.
Transfer a NIGO client to FNDS_MTM_NIGO queue and explain what can and cannot be disclosed.
Explain the 2-3 business days micro-deposits and 7–10 day redemption hold and verification steps for linking a bank manually.
Submit a CMS intake form or RePAIR ticket based on findings.
