Client isreportinga death.Provide theInternational WireService Form andexplain MedallionSignature Guarantee(MSG) requirementsfor adding aninternational bank.Explain only theprimary ownercan makechanges orenroll inservices.Use theRestoreAccount AccessSW andposition digitalpathways.Guide clientthrough thesteps to resolveCIP freeze afterverifying client’sidentity.Client has ajoint accountand learnsbeneficiariesare not allowed.Use the digitalobjection scriptand offer to stayonline to assistclients beforerequesting a paperform.Guide client throughthe Electronic BankTransfer Form andexplain signaturerequirements (clientis not webregistered).Submit a CMSintake form orRePAIR ticketbased onfindings.Client is sentRestoreAccountAccess FormTransfer a NIGOclient toFNDS_MTM_NIGOqueue and explainwhat can andcannot bedisclosed.Client’ssecuritycodes arelockedAssist clientwith generatinga BalanceVerificationLetter.Confirm e-consenterstatus and explainIntelledox andsignaturerequirements whenadding a bank to anorganization account.Client islite-registeredConfirm e-delivery statusand walk throughthe digital orverbal consentprocess.Explain the 2-3business days micro-deposits and 7–10day redemption holdand verification stepsfor linking a bankmanually.Authenticate theclient and guidethem through thedigital process toupdate mailingaddress.Client needsto updatesecuritycode phonenumberClient with rejectedACH transactioncalled, review BPMnotes and advisecontacting theirbank forclarification.Client iscalling abouta lost orstolen checkClient iseditingbeneficiaries.Client isestablishingbeneficiaries.Client has anIRA and isrestricted dueto RPO oraddress hold.Client isreportinga death.Provide theInternational WireService Form andexplain MedallionSignature Guarantee(MSG) requirementsfor adding aninternational bank.Explain only theprimary ownercan makechanges orenroll inservices.Use theRestoreAccount AccessSW andposition digitalpathways.Guide clientthrough thesteps to resolveCIP freeze afterverifying client’sidentity.Client has ajoint accountand learnsbeneficiariesare not allowed.Use the digitalobjection scriptand offer to stayonline to assistclients beforerequesting a paperform.Guide client throughthe Electronic BankTransfer Form andexplain signaturerequirements (clientis not webregistered).Submit a CMSintake form orRePAIR ticketbased onfindings.Client is sentRestoreAccountAccess FormTransfer a NIGOclient toFNDS_MTM_NIGOqueue and explainwhat can andcannot bedisclosed.Client’ssecuritycodes arelockedAssist clientwith generatinga BalanceVerificationLetter.Confirm e-consenterstatus and explainIntelledox andsignaturerequirements whenadding a bank to anorganization account.Client islite-registeredConfirm e-delivery statusand walk throughthe digital orverbal consentprocess.Explain the 2-3business days micro-deposits and 7–10day redemption holdand verification stepsfor linking a bankmanually.Authenticate theclient and guidethem through thedigital process toupdate mailingaddress.Client needsto updatesecuritycode phonenumberClient with rejectedACH transactioncalled, review BPMnotes and advisecontacting theirbank forclarification.Client iscalling abouta lost orstolen checkClient iseditingbeneficiaries.Client isestablishingbeneficiaries.Client has anIRA and isrestricted dueto RPO oraddress hold.

Foundational Basics Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client is reporting a death.
  2. Provide the International Wire Service Form and explain Medallion Signature Guarantee (MSG) requirements for adding an international bank.
  3. Explain only the primary owner can make changes or enroll in services.
  4. Use the Restore Account Access SW and position digital pathways.
  5. Guide client through the steps to resolve CIP freeze after verifying client’s identity.
  6. Client has a joint account and learns beneficiaries are not allowed.
  7. Use the digital objection script and offer to stay online to assist clients before requesting a paper form.
  8. Guide client through the Electronic Bank Transfer Form and explain signature requirements (client is not web registered).
  9. Submit a CMS intake form or RePAIR ticket based on findings.
  10. Client is sent Restore Account Access Form
  11. Transfer a NIGO client to FNDS_MTM_NIGO queue and explain what can and cannot be disclosed.
  12. Client’s security codes are locked
  13. Assist client with generating a Balance Verification Letter.
  14. Confirm e-consenter status and explain Intelledox and signature requirements when adding a bank to an organization account.
  15. Client is lite-registered
  16. Confirm e-delivery status and walk through the digital or verbal consent process.
  17. Explain the 2-3 business days micro-deposits and 7–10 day redemption hold and verification steps for linking a bank manually.
  18. Authenticate the client and guide them through the digital process to update mailing address.
  19. Client needs to update security code phone number
  20. Client with rejected ACH transaction called, review BPM notes and advise contacting their bank for clarification.
  21. Client is calling about a lost or stolen check
  22. Client is editing beneficiaries.
  23. Client is establishing beneficiaries.
  24. Client has an IRA and is restricted due to RPO or address hold.