finance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quotetrying tomanage AHTbut customercan't work theivr or find webidRubyMartin/Cititransfer“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)Price changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceShoppingfor amattressunder $150Financingissue and/ortechnicalsupportLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderinquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyersExplain thevacationhold to 5 ormore callersOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsNeed partsfor a bedcustomerordered in2019Splitpaymentmore than2 cardsCallername and cartitems matchpossible caller,but they give youa different emailFailed ivr orother systemissueresulting inloss of salePerigoldcall wantingto ordersamplesCustomerpronouncesfaux “fox” Caller has noknowledge of theinternet and isneeding instructionnavigating websitecustomerfails 3 ormoreattempts toenter ccOutdoorcushionreplacmentsQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous callerfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quotetrying tomanage AHTbut customercan't work theivr or find webidRubyMartin/Cititransfer“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)Price changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceShoppingfor amattressunder $150Financingissue and/ortechnicalsupportLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderinquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyersExplain thevacationhold to 5 ormore callersOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsNeed partsfor a bedcustomerordered in2019Splitpaymentmore than2 cardsCallername and cartitems matchpossible caller,but they give youa different emailFailed ivr orother systemissueresulting inloss of salePerigoldcall wantingto ordersamplesCustomerpronouncesfaux “fox” Caller has noknowledge of theinternet and isneeding instructionnavigating websitecustomerfails 3 ormoreattempts toenter ccOutdoorcushionreplacmentsQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous caller

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. finance or wfcc buyer already quoted insists that you stay on the line until they resolve payment problems & place their order
  2. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  3. trying to manage AHT but customer can't work the ivr or find web id
  4. Ruby Martin/Citi transfer
  5. “We’re not going to be at our new place until..." (date outside of vacation hold)
  6. Price changed from yesterday, and customer becomes outraged when you can't honor that price
  7. Shopping for a mattress under $150
  8. Financing issue and/or technical support
  9. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  10. inquires about a queen bed they saw, but has no sku, only color and approximate price as identifyers
  11. Explain the vacation hold to 5 or more callers
  12. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  13. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  14. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  15. Need parts for a bed customer ordered in 2019
  16. Split payment more than 2 cards
  17. Caller name and cart items match possible caller, but they give you a different email
  18. Failed ivr or other system issue resulting in loss of sale
  19. Perigold call wanting to order samples
  20. Customer pronounces faux “fox”
  21. Caller has no knowledge of the internet and is needing instruction navigating website
  22. customer fails 3 or more attempts to enter cc
  23. Outdoor cushion replacments
  24. Quoted cart emptying, or quote is lost because call ends, and incoming call erases any trace of previous caller