Explain thevacationhold to 5 ormore callersRubyMartin/Cititransfer“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)Price changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceinquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyersLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderSplitpaymentmore than2 cardstrying tomanage AHTbut customercan't work theivr or find webidCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteNeed partsfor a bedcustomerordered in2019Product has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsFailed ivr orother systemissueresulting inloss of salecustomerfails 3 ormoreattempts toenter ccFinancingissue and/ortechnicalsupport Caller has noknowledge of theinternet and isneeding instructionnavigating websiteOutdoorcushionreplacmentsCallername and cartitems matchpossible caller,but they give youa different emailOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionShoppingfor amattressunder $150Customerpronouncesfaux “fox”Perigoldcall wantingto ordersamplesQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous callerCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsExplain thevacationhold to 5 ormore callersRubyMartin/Cititransfer“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)Price changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceinquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyersLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderSplitpaymentmore than2 cardstrying tomanage AHTbut customercan't work theivr or find webidCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteNeed partsfor a bedcustomerordered in2019Product has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsFailed ivr orother systemissueresulting inloss of salecustomerfails 3 ormoreattempts toenter ccFinancingissue and/ortechnicalsupport Caller has noknowledge of theinternet and isneeding instructionnavigating websiteOutdoorcushionreplacmentsCallername and cartitems matchpossible caller,but they give youa different emailOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionShoppingfor amattressunder $150Customerpronouncesfaux “fox”Perigoldcall wantingto ordersamplesQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous callerCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questions

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain the vacation hold to 5 or more callers
  2. Ruby Martin/Citi transfer
  3. “We’re not going to be at our new place until..." (date outside of vacation hold)
  4. Price changed from yesterday, and customer becomes outraged when you can't honor that price
  5. inquires about a queen bed they saw, but has no sku, only color and approximate price as identifyers
  6. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  7. finance or wfcc buyer already quoted insists that you stay on the line until they resolve payment problems & place their order
  8. Split payment more than 2 cards
  9. trying to manage AHT but customer can't work the ivr or find web id
  10. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  11. Need parts for a bed customer ordered in 2019
  12. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  13. Failed ivr or other system issue resulting in loss of sale
  14. customer fails 3 or more attempts to enter cc
  15. Financing issue and/or technical support
  16. Caller has no knowledge of the internet and is needing instruction navigating website
  17. Outdoor cushion replacments
  18. Caller name and cart items match possible caller, but they give you a different email
  19. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  20. Shopping for a mattress under $150
  21. Customer pronounces faux “fox”
  22. Perigold call wanting to order samples
  23. Quoted cart emptying, or quote is lost because call ends, and incoming call erases any trace of previous caller
  24. Customer won’t give email because they “just have 1 question” but actually they have 37 questions