Failed ivr orother systemissueresulting inloss of saleCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCustomerpronouncesfaux “fox”Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary order Caller has noknowledge of theinternet and isneeding instructionnavigating websiteProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsRubyMartin/CititransferOutdoorcushionreplacmentsfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderNeed partsfor a bedcustomerordered in2019Customer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quotePerigoldcall wantingto ordersamplesCallername and cartitems matchpossible caller,but they give youa different emailShoppingfor amattressunder $150Explain thevacationhold to 5 ormore callersinquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyersQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous caller“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)customerfails 3 ormoreattempts toenter ccFinancingissue and/ortechnicalsupportSplitpaymentmore than2 cardsPrice changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that pricetrying tomanage AHTbut customercan't work theivr or find webidFailed ivr orother systemissueresulting inloss of saleCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCustomerpronouncesfaux “fox”Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary order Caller has noknowledge of theinternet and isneeding instructionnavigating websiteProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsRubyMartin/CititransferOutdoorcushionreplacmentsfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderNeed partsfor a bedcustomerordered in2019Customer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quotePerigoldcall wantingto ordersamplesCallername and cartitems matchpossible caller,but they give youa different emailShoppingfor amattressunder $150Explain thevacationhold to 5 ormore callersinquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyersQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous caller“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)customerfails 3 ormoreattempts toenter ccFinancingissue and/ortechnicalsupportSplitpaymentmore than2 cardsPrice changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that pricetrying tomanage AHTbut customercan't work theivr or find webid

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Failed ivr or other system issue resulting in loss of sale
  2. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  3. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  4. Customer pronounces faux “fox”
  5. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  6. Caller has no knowledge of the internet and is needing instruction navigating website
  7. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  8. Ruby Martin/Citi transfer
  9. Outdoor cushion replacments
  10. finance or wfcc buyer already quoted insists that you stay on the line until they resolve payment problems & place their order
  11. Need parts for a bed customer ordered in 2019
  12. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  13. Perigold call wanting to order samples
  14. Caller name and cart items match possible caller, but they give you a different email
  15. Shopping for a mattress under $150
  16. Explain the vacation hold to 5 or more callers
  17. inquires about a queen bed they saw, but has no sku, only color and approximate price as identifyers
  18. Quoted cart emptying, or quote is lost because call ends, and incoming call erases any trace of previous caller
  19. “We’re not going to be at our new place until..." (date outside of vacation hold)
  20. customer fails 3 or more attempts to enter cc
  21. Financing issue and/or technical support
  22. Split payment more than 2 cards
  23. Price changed from yesterday, and customer becomes outraged when you can't honor that price
  24. trying to manage AHT but customer can't work the ivr or find web id