Failed ivr orother systemissueresulting inloss of saleCallername and cartitems matchpossible caller,but they give youa different emailExplain thevacationhold to 5 ormore callersCustomerpronouncesfaux “fox”Splitpaymentmore than2 cardsCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quotecustomerfails 3 ormoreattempts toenter ccRubyMartin/CititransferCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questions Caller has noknowledge of theinternet and isneeding instructionnavigating websiteQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous callerOutdoorcushionreplacmentsPerigoldcall wantingto ordersamplesPrice changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceShoppingfor amattressunder $150Offshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary order“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)inquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyerstrying tomanage AHTbut customercan't work theivr or find webidfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderFinancingissue and/ortechnicalsupportNeed partsfor a bedcustomerordered in2019Product has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsFailed ivr orother systemissueresulting inloss of saleCallername and cartitems matchpossible caller,but they give youa different emailExplain thevacationhold to 5 ormore callersCustomerpronouncesfaux “fox”Splitpaymentmore than2 cardsCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quotecustomerfails 3 ormoreattempts toenter ccRubyMartin/CititransferCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questions Caller has noknowledge of theinternet and isneeding instructionnavigating websiteQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous callerOutdoorcushionreplacmentsPerigoldcall wantingto ordersamplesPrice changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceShoppingfor amattressunder $150Offshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary order“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)inquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyerstrying tomanage AHTbut customercan't work theivr or find webidfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderFinancingissue and/ortechnicalsupportNeed partsfor a bedcustomerordered in2019Product has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviews

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Failed ivr or other system issue resulting in loss of sale
  2. Caller name and cart items match possible caller, but they give you a different email
  3. Explain the vacation hold to 5 or more callers
  4. Customer pronounces faux “fox”
  5. Split payment more than 2 cards
  6. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  7. customer fails 3 or more attempts to enter cc
  8. Ruby Martin/Citi transfer
  9. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  10. Caller has no knowledge of the internet and is needing instruction navigating website
  11. Quoted cart emptying, or quote is lost because call ends, and incoming call erases any trace of previous caller
  12. Outdoor cushion replacments
  13. Perigold call wanting to order samples
  14. Price changed from yesterday, and customer becomes outraged when you can't honor that price
  15. Shopping for a mattress under $150
  16. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  17. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  18. “We’re not going to be at our new place until..." (date outside of vacation hold)
  19. inquires about a queen bed they saw, but has no sku, only color and approximate price as identifyers
  20. trying to manage AHT but customer can't work the ivr or find web id
  21. finance or wfcc buyer already quoted insists that you stay on the line until they resolve payment problems & place their order
  22. Financing issue and/or technical support
  23. Need parts for a bed customer ordered in 2019
  24. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews