Price changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceOutdoorcushionreplacmentsfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderExplain thevacationhold to 5 ormore callersProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionscustomerfails 3 ormoreattempts toenter ccNeed partsfor a bedcustomerordered in2019Customer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous caller“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)Offshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestiontrying tomanage AHTbut customercan't work theivr or find webidRubyMartin/Cititransfer Caller has noknowledge of theinternet and isneeding instructionnavigating websiteShoppingfor amattressunder $150inquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyersCustomerpronouncesfaux “fox”Financingissue and/ortechnicalsupportLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderPerigoldcall wantingto ordersamplesSplitpaymentmore than2 cardsFailed ivr orother systemissueresulting inloss of saleCallername and cartitems matchpossible caller,but they give youa different emailPrice changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceOutdoorcushionreplacmentsfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderExplain thevacationhold to 5 ormore callersProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionscustomerfails 3 ormoreattempts toenter ccNeed partsfor a bedcustomerordered in2019Customer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous caller“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)Offshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestiontrying tomanage AHTbut customercan't work theivr or find webidRubyMartin/Cititransfer Caller has noknowledge of theinternet and isneeding instructionnavigating websiteShoppingfor amattressunder $150inquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyersCustomerpronouncesfaux “fox”Financingissue and/ortechnicalsupportLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderPerigoldcall wantingto ordersamplesSplitpaymentmore than2 cardsFailed ivr orother systemissueresulting inloss of saleCallername and cartitems matchpossible caller,but they give youa different email

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Price changed from yesterday, and customer becomes outraged when you can't honor that price
  2. Outdoor cushion replacments
  3. finance or wfcc buyer already quoted insists that you stay on the line until they resolve payment problems & place their order
  4. Explain the vacation hold to 5 or more callers
  5. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  6. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  7. customer fails 3 or more attempts to enter cc
  8. Need parts for a bed customer ordered in 2019
  9. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  10. Quoted cart emptying, or quote is lost because call ends, and incoming call erases any trace of previous caller
  11. “We’re not going to be at our new place until..." (date outside of vacation hold)
  12. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  13. trying to manage AHT but customer can't work the ivr or find web id
  14. Ruby Martin/Citi transfer
  15. Caller has no knowledge of the internet and is needing instruction navigating website
  16. Shopping for a mattress under $150
  17. inquires about a queen bed they saw, but has no sku, only color and approximate price as identifyers
  18. Customer pronounces faux “fox”
  19. Financing issue and/or technical support
  20. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  21. Perigold call wanting to order samples
  22. Split payment more than 2 cards
  23. Failed ivr or other system issue resulting in loss of sale
  24. Caller name and cart items match possible caller, but they give you a different email