(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Need parts for a bed customer ordered in 2019
Split payment more than 2 cards
Customer pronounces faux “fox”
Quoted cart emptying, or quote is lost because call ends, and incoming call erases any trace of previous caller
Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
Financing issue and/or technical support
Outdoor cushion replacments
Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
Shopping for a mattress under $150
Offshores warm transfer telling you customer needs to place order, but really just have a post order question
Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
Failed ivr or other system issue resulting in loss of sale
Customer won’t give email because they “just have 1 question” but actually they have 37 questions
finance or wfcc buyer already quoted insists that you stay on the line until they resolve payment problems & place their order
Caller
name and cart items match possible caller, but they give you a different email
trying to manage AHT but customer can't work the ivr or find web id
Ruby Martin/Citi transfer
Price changed from yesterday, and customer becomes outraged when you can't honor that price
Explain the vacation hold to 5 or more callers
“We’re not going to be at our new place until..." (date outside of vacation hold)
Caller has no knowledge of the internet and is needing instruction navigating website
customer fails 3 or more attempts to enter cc
inquires
about a queen bed they saw, but has no sku, only color and approximate price as identifyers
