Splitpaymentmore than2 cards“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)Failed ivr orother systemissueresulting inloss of saletrying tomanage AHTbut customercan't work theivr or find webidShoppingfor amattressunder $150RubyMartin/CititransferCustomerpronouncesfaux “fox”Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderPerigoldcall wantingto ordersamplesCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsinquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyersOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCallername and cartitems matchpossible caller,but they give youa different email Caller has noknowledge of theinternet and isneeding instructionnavigating websiteExplain thevacationhold to 5 ormore callersProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderFinancingissue and/ortechnicalsupportQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous callerOutdoorcushionreplacmentsPrice changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceNeed partsfor a bedcustomerordered in2019customerfails 3 ormoreattempts toenter ccCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteSplitpaymentmore than2 cards“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)Failed ivr orother systemissueresulting inloss of saletrying tomanage AHTbut customercan't work theivr or find webidShoppingfor amattressunder $150RubyMartin/CititransferCustomerpronouncesfaux “fox”Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderPerigoldcall wantingto ordersamplesCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsinquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyersOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCallername and cartitems matchpossible caller,but they give youa different email Caller has noknowledge of theinternet and isneeding instructionnavigating websiteExplain thevacationhold to 5 ormore callersProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderFinancingissue and/ortechnicalsupportQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous callerOutdoorcushionreplacmentsPrice changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceNeed partsfor a bedcustomerordered in2019customerfails 3 ormoreattempts toenter ccCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quote

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Split payment more than 2 cards
  2. “We’re not going to be at our new place until..." (date outside of vacation hold)
  3. Failed ivr or other system issue resulting in loss of sale
  4. trying to manage AHT but customer can't work the ivr or find web id
  5. Shopping for a mattress under $150
  6. Ruby Martin/Citi transfer
  7. Customer pronounces faux “fox”
  8. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  9. Perigold call wanting to order samples
  10. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  11. inquires about a queen bed they saw, but has no sku, only color and approximate price as identifyers
  12. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  13. Caller name and cart items match possible caller, but they give you a different email
  14. Caller has no knowledge of the internet and is needing instruction navigating website
  15. Explain the vacation hold to 5 or more callers
  16. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  17. finance or wfcc buyer already quoted insists that you stay on the line until they resolve payment problems & place their order
  18. Financing issue and/or technical support
  19. Quoted cart emptying, or quote is lost because call ends, and incoming call erases any trace of previous caller
  20. Outdoor cushion replacments
  21. Price changed from yesterday, and customer becomes outraged when you can't honor that price
  22. Need parts for a bed customer ordered in 2019
  23. customer fails 3 or more attempts to enter cc
  24. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote