Financingissue and/ortechnicalsupportinquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyersOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCallername and cartitems matchpossible caller,but they give youa different emailProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewscustomerfails 3 ormoreattempts toenter ccOutdoorcushionreplacmentsShoppingfor amattressunder $150 Caller has noknowledge of theinternet and isneeding instructionnavigating websiteCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsExplain thevacationhold to 5 ormore callers“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)Perigoldcall wantingto ordersamplesFailed ivr orother systemissueresulting inloss of saleRubyMartin/CititransferQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous callerSplitpaymentmore than2 cardsCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteCustomerpronouncesfaux “fox”trying tomanage AHTbut customercan't work theivr or find webidLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderNeed partsfor a bedcustomerordered in2019finance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderPrice changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceFinancingissue and/ortechnicalsupportinquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyersOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCallername and cartitems matchpossible caller,but they give youa different emailProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewscustomerfails 3 ormoreattempts toenter ccOutdoorcushionreplacmentsShoppingfor amattressunder $150 Caller has noknowledge of theinternet and isneeding instructionnavigating websiteCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsExplain thevacationhold to 5 ormore callers“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)Perigoldcall wantingto ordersamplesFailed ivr orother systemissueresulting inloss of saleRubyMartin/CititransferQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous callerSplitpaymentmore than2 cardsCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteCustomerpronouncesfaux “fox”trying tomanage AHTbut customercan't work theivr or find webidLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderNeed partsfor a bedcustomerordered in2019finance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderPrice changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that price

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Financing issue and/or technical support
  2. inquires about a queen bed they saw, but has no sku, only color and approximate price as identifyers
  3. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  4. Caller name and cart items match possible caller, but they give you a different email
  5. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  6. customer fails 3 or more attempts to enter cc
  7. Outdoor cushion replacments
  8. Shopping for a mattress under $150
  9. Caller has no knowledge of the internet and is needing instruction navigating website
  10. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  11. Explain the vacation hold to 5 or more callers
  12. “We’re not going to be at our new place until..." (date outside of vacation hold)
  13. Perigold call wanting to order samples
  14. Failed ivr or other system issue resulting in loss of sale
  15. Ruby Martin/Citi transfer
  16. Quoted cart emptying, or quote is lost because call ends, and incoming call erases any trace of previous caller
  17. Split payment more than 2 cards
  18. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  19. Customer pronounces faux “fox”
  20. trying to manage AHT but customer can't work the ivr or find web id
  21. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  22. Need parts for a bed customer ordered in 2019
  23. finance or wfcc buyer already quoted insists that you stay on the line until they resolve payment problems & place their order
  24. Price changed from yesterday, and customer becomes outraged when you can't honor that price