customerfails 3 ormoreattempts toenter ccCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsRubyMartin/CititransferNeed partsfor a bedcustomerordered in2019Shoppingfor amattressunder $150Callername and cartitems matchpossible caller,but they give youa different emailCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quotePrice changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceOutdoorcushionreplacmentsPerigoldcall wantingto ordersamplesOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviews“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)Financingissue and/ortechnicalsupportQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous callerExplain thevacationhold to 5 ormore callers Caller has noknowledge of theinternet and isneeding instructionnavigating websiteSplitpaymentmore than2 cardsLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderFailed ivr orother systemissueresulting inloss of saleCustomerpronouncesfaux “fox”inquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyerstrying tomanage AHTbut customercan't work theivr or find webidcustomerfails 3 ormoreattempts toenter ccCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsRubyMartin/CititransferNeed partsfor a bedcustomerordered in2019Shoppingfor amattressunder $150Callername and cartitems matchpossible caller,but they give youa different emailCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quotePrice changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceOutdoorcushionreplacmentsPerigoldcall wantingto ordersamplesOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviews“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)Financingissue and/ortechnicalsupportQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous callerExplain thevacationhold to 5 ormore callers Caller has noknowledge of theinternet and isneeding instructionnavigating websiteSplitpaymentmore than2 cardsLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderFailed ivr orother systemissueresulting inloss of saleCustomerpronouncesfaux “fox”inquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyerstrying tomanage AHTbut customercan't work theivr or find webid

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer fails 3 or more attempts to enter cc
  2. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  3. Ruby Martin/Citi transfer
  4. Need parts for a bed customer ordered in 2019
  5. Shopping for a mattress under $150
  6. Caller name and cart items match possible caller, but they give you a different email
  7. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  8. Price changed from yesterday, and customer becomes outraged when you can't honor that price
  9. Outdoor cushion replacments
  10. Perigold call wanting to order samples
  11. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  12. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  13. “We’re not going to be at our new place until..." (date outside of vacation hold)
  14. Financing issue and/or technical support
  15. Quoted cart emptying, or quote is lost because call ends, and incoming call erases any trace of previous caller
  16. Explain the vacation hold to 5 or more callers
  17. Caller has no knowledge of the internet and is needing instruction navigating website
  18. Split payment more than 2 cards
  19. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  20. finance or wfcc buyer already quoted insists that you stay on the line until they resolve payment problems & place their order
  21. Failed ivr or other system issue resulting in loss of sale
  22. Customer pronounces faux “fox”
  23. inquires about a queen bed they saw, but has no sku, only color and approximate price as identifyers
  24. trying to manage AHT but customer can't work the ivr or find web id