Product has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsSplitpaymentmore than2 cardsCustomerpronouncesfaux “fox”Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderNeed partsfor a bedcustomerordered in2019inquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyerscustomerfails 3 ormoreattempts toenter ccPrice changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceOutdoorcushionreplacmentsExplain thevacationhold to 5 ormore callersQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous callerCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteShoppingfor amattressunder $150Financingissue and/ortechnicalsupportCallername and cartitems matchpossible caller,but they give youa different emailFailed ivr orother systemissueresulting inloss of saleOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionPerigoldcall wantingto ordersamples“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold) Caller has noknowledge of theinternet and isneeding instructionnavigating websiteRubyMartin/Cititransfertrying tomanage AHTbut customercan't work theivr or find webidProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsSplitpaymentmore than2 cardsCustomerpronouncesfaux “fox”Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderNeed partsfor a bedcustomerordered in2019inquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyerscustomerfails 3 ormoreattempts toenter ccPrice changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceOutdoorcushionreplacmentsExplain thevacationhold to 5 ormore callersQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous callerCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteShoppingfor amattressunder $150Financingissue and/ortechnicalsupportCallername and cartitems matchpossible caller,but they give youa different emailFailed ivr orother systemissueresulting inloss of saleOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionPerigoldcall wantingto ordersamples“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold) Caller has noknowledge of theinternet and isneeding instructionnavigating websiteRubyMartin/Cititransfertrying tomanage AHTbut customercan't work theivr or find webid

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  2. Split payment more than 2 cards
  3. Customer pronounces faux “fox”
  4. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  5. Need parts for a bed customer ordered in 2019
  6. inquires about a queen bed they saw, but has no sku, only color and approximate price as identifyers
  7. customer fails 3 or more attempts to enter cc
  8. Price changed from yesterday, and customer becomes outraged when you can't honor that price
  9. Outdoor cushion replacments
  10. Explain the vacation hold to 5 or more callers
  11. Quoted cart emptying, or quote is lost because call ends, and incoming call erases any trace of previous caller
  12. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  13. finance or wfcc buyer already quoted insists that you stay on the line until they resolve payment problems & place their order
  14. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  15. Shopping for a mattress under $150
  16. Financing issue and/or technical support
  17. Caller name and cart items match possible caller, but they give you a different email
  18. Failed ivr or other system issue resulting in loss of sale
  19. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  20. Perigold call wanting to order samples
  21. “We’re not going to be at our new place until..." (date outside of vacation hold)
  22. Caller has no knowledge of the internet and is needing instruction navigating website
  23. Ruby Martin/Citi transfer
  24. trying to manage AHT but customer can't work the ivr or find web id