finance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderNeed partsfor a bedcustomerordered in2019Explain thevacationhold to 5 ormore callersPerigoldcall wantingto ordersamples“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)RubyMartin/CititransferCustomerpronouncesfaux “fox”Financingissue and/ortechnicalsupportPrice changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceOutdoorcushionreplacmentsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous caller Caller has noknowledge of theinternet and isneeding instructionnavigating websiteCallername and cartitems matchpossible caller,but they give youa different emailCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsFailed ivr orother systemissueresulting inloss of salecustomerfails 3 ormoreattempts toenter ccLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderShoppingfor amattressunder $150inquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyersSplitpaymentmore than2 cardstrying tomanage AHTbut customercan't work theivr or find webidfinance or wfccbuyer alreadyquoted insists thatyou stay on the lineuntil they resolvepayment problems& place their orderNeed partsfor a bedcustomerordered in2019Explain thevacationhold to 5 ormore callersPerigoldcall wantingto ordersamples“We’re notgoing to be atour new placeuntil..." (dateoutside ofvacation hold)RubyMartin/CititransferCustomerpronouncesfaux “fox”Financingissue and/ortechnicalsupportPrice changedfrom yesterday,and customerbecomes outragedwhen you can'thonor that priceOutdoorcushionreplacmentsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsQuoted cartemptying, or quoteis lost because callends, andincoming callerases any traceof previous caller Caller has noknowledge of theinternet and isneeding instructionnavigating websiteCallername and cartitems matchpossible caller,but they give youa different emailCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsFailed ivr orother systemissueresulting inloss of salecustomerfails 3 ormoreattempts toenter ccLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderShoppingfor amattressunder $150inquiresabout a queen bedthey saw, but hasno sku, only colorand approximateprice as identifyersSplitpaymentmore than2 cardstrying tomanage AHTbut customercan't work theivr or find webid

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. finance or wfcc buyer already quoted insists that you stay on the line until they resolve payment problems & place their order
  2. Need parts for a bed customer ordered in 2019
  3. Explain the vacation hold to 5 or more callers
  4. Perigold call wanting to order samples
  5. “We’re not going to be at our new place until..." (date outside of vacation hold)
  6. Ruby Martin/Citi transfer
  7. Customer pronounces faux “fox”
  8. Financing issue and/or technical support
  9. Price changed from yesterday, and customer becomes outraged when you can't honor that price
  10. Outdoor cushion replacments
  11. Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  12. Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  13. Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  14. Quoted cart emptying, or quote is lost because call ends, and incoming call erases any trace of previous caller
  15. Caller has no knowledge of the internet and is needing instruction navigating website
  16. Caller name and cart items match possible caller, but they give you a different email
  17. Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  18. Failed ivr or other system issue resulting in loss of sale
  19. customer fails 3 or more attempts to enter cc
  20. Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  21. Shopping for a mattress under $150
  22. inquires about a queen bed they saw, but has no sku, only color and approximate price as identifyers
  23. Split payment more than 2 cards
  24. trying to manage AHT but customer can't work the ivr or find web id