“This isridiculous”Gets callfor Citrixblackscreen“Idk whomymanageris”Userdoesn’tknow theiruser ID“The lastagentdisconnectedthe call”“My(outlook/teams/onedrive/word etc)doesn’t work”User hasconnectedthe Merakiports wrongCitrixDirectordoesn’t letyou shadow“Wait Ihaveanotherissue-!”User doesn’tremembertheir 4 digitpinTaskticket to“TheVoice”“My manager isShannon Telep”(ChristineDiamond nocuenta)“I’m anewhire”User iscalling fromthe phonethat’s havingthe issues“I have beenworking in thiscompany for(insertprehistoricamount)”PerformsProfileResetCitrixDirectorlogs youout“So Ihad anoutage-“Gets callfromcallbackqueueuser callsMeraki:Black box/BrickUser doesn’thave theirself servicequestions“Haah”?(Or‘huh’?)“So I’m a(insert titlethat hasnothing to dowith us)”Nontechnycaller“This isridiculous”Gets callfor Citrixblackscreen“Idk whomymanageris”Userdoesn’tknow theiruser ID“The lastagentdisconnectedthe call”“My(outlook/teams/onedrive/word etc)doesn’t work”User hasconnectedthe Merakiports wrongCitrixDirectordoesn’t letyou shadow“Wait Ihaveanotherissue-!”User doesn’tremembertheir 4 digitpinTaskticket to“TheVoice”“My manager isShannon Telep”(ChristineDiamond nocuenta)“I’m anewhire”User iscalling fromthe phonethat’s havingthe issues“I have beenworking in thiscompany for(insertprehistoricamount)”PerformsProfileResetCitrixDirectorlogs youout“So Ihad anoutage-“Gets callfromcallbackqueueuser callsMeraki:Black box/BrickUser doesn’thave theirself servicequestions“Haah”?(Or‘huh’?)“So I’m a(insert titlethat hasnothing to dowith us)”Nontechnycaller

Ameri Service Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “This is ridiculous”
  2. Gets call for Citrix black screen
  3. “Idk who my manager is”
  4. User doesn’t know their user ID
  5. “The last agent disconnected the call”
  6. “My (outlook/teams/one drive/word etc) doesn’t work”
  7. User has connected the Meraki ports wrong
  8. Citrix Director doesn’t let you shadow
  9. “Wait I have another issue-!”
  10. User doesn’t remember their 4 digit pin
  11. Task ticket to “The Voice”
  12. “My manager is Shannon Telep” (Christine Diamond no cuenta)
  13. “I’m a new hire”
  14. User is calling from the phone that’s having the issues
  15. “I have been working in this company for (insert prehistoric amount)”
  16. Performs Profile Reset
  17. Citrix Director logs you out
  18. “So I had an outage-“
  19. Gets call from callback queue
  20. user calls Meraki: Black box/ Brick
  21. User doesn’t have their self service questions
  22. “Haah”? (Or ‘huh’?)
  23. “So I’m a (insert title that has nothing to do with us)”
  24. Non techny caller