User iscalling fromthe phonethat’s havingthe issues“So I’m a(insert titlethat hasnothing to dowith us)”Taskticket to“TheVoice”“Haah”?(Or‘huh’?)“My(outlook/teams/onedrive/word etc)doesn’t work”“I have beenworking in thiscompany for(insertprehistoricamount)”CitrixDirectordoesn’t letyou shadowCitrixDirectorlogs youout“My manager isShannon Telep”(ChristineDiamond nocuenta)“I’m anewhire”Gets callfromcallbackqueueUserdoesn’tknow theiruser IDUser doesn’tremembertheir 4 digitpinuser callsMeraki:Black box/Brick“Idk whomymanageris”“So Ihad anoutage-““This isridiculous”User hasconnectedthe Merakiports wrongPerformsProfileResetNontechnycallerGets callfor Citrixblackscreen“The lastagentdisconnectedthe call”“Wait Ihaveanotherissue-!”User doesn’thave theirself servicequestionsUser iscalling fromthe phonethat’s havingthe issues“So I’m a(insert titlethat hasnothing to dowith us)”Taskticket to“TheVoice”“Haah”?(Or‘huh’?)“My(outlook/teams/onedrive/word etc)doesn’t work”“I have beenworking in thiscompany for(insertprehistoricamount)”CitrixDirectordoesn’t letyou shadowCitrixDirectorlogs youout“My manager isShannon Telep”(ChristineDiamond nocuenta)“I’m anewhire”Gets callfromcallbackqueueUserdoesn’tknow theiruser IDUser doesn’tremembertheir 4 digitpinuser callsMeraki:Black box/Brick“Idk whomymanageris”“So Ihad anoutage-““This isridiculous”User hasconnectedthe Merakiports wrongPerformsProfileResetNontechnycallerGets callfor Citrixblackscreen“The lastagentdisconnectedthe call”“Wait Ihaveanotherissue-!”User doesn’thave theirself servicequestions

Ameri Service Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User is calling from the phone that’s having the issues
  2. “So I’m a (insert title that has nothing to do with us)”
  3. Task ticket to “The Voice”
  4. “Haah”? (Or ‘huh’?)
  5. “My (outlook/teams/one drive/word etc) doesn’t work”
  6. “I have been working in this company for (insert prehistoric amount)”
  7. Citrix Director doesn’t let you shadow
  8. Citrix Director logs you out
  9. “My manager is Shannon Telep” (Christine Diamond no cuenta)
  10. “I’m a new hire”
  11. Gets call from callback queue
  12. User doesn’t know their user ID
  13. User doesn’t remember their 4 digit pin
  14. user calls Meraki: Black box/ Brick
  15. “Idk who my manager is”
  16. “So I had an outage-“
  17. “This is ridiculous”
  18. User has connected the Meraki ports wrong
  19. Performs Profile Reset
  20. Non techny caller
  21. Gets call for Citrix black screen
  22. “The last agent disconnected the call”
  23. “Wait I have another issue-!”
  24. User doesn’t have their self service questions