PerformsProfileReset“So Ihad anoutage-“User iscalling fromthe phonethat’s havingthe issuesuser callsMeraki:Black box/Brick“I’m anewhire”User doesn’thave theirself servicequestions“Haah”?(Or‘huh’?)Gets callfor CitrixblackscreenUser doesn’tremembertheir 4 digitpinCitrixDirectordoesn’t letyou shadowCitrixDirectorlogs youout“This isridiculous”“Idk whomymanageris”“I have beenworking in thiscompany for(insertprehistoricamount)”Userdoesn’tknow theiruser ID“Wait Ihaveanotherissue-!”Nontechnycaller“The lastagentdisconnectedthe call”“My(outlook/teams/onedrive/word etc)doesn’t work”Gets callfromcallbackqueueUser hasconnectedthe Merakiports wrongTaskticket to“TheVoice”“My manager isShannon Telep”(ChristineDiamond nocuenta)“So I’m a(insert titlethat hasnothing to dowith us)”PerformsProfileReset“So Ihad anoutage-“User iscalling fromthe phonethat’s havingthe issuesuser callsMeraki:Black box/Brick“I’m anewhire”User doesn’thave theirself servicequestions“Haah”?(Or‘huh’?)Gets callfor CitrixblackscreenUser doesn’tremembertheir 4 digitpinCitrixDirectordoesn’t letyou shadowCitrixDirectorlogs youout“This isridiculous”“Idk whomymanageris”“I have beenworking in thiscompany for(insertprehistoricamount)”Userdoesn’tknow theiruser ID“Wait Ihaveanotherissue-!”Nontechnycaller“The lastagentdisconnectedthe call”“My(outlook/teams/onedrive/word etc)doesn’t work”Gets callfromcallbackqueueUser hasconnectedthe Merakiports wrongTaskticket to“TheVoice”“My manager isShannon Telep”(ChristineDiamond nocuenta)“So I’m a(insert titlethat hasnothing to dowith us)”

Ameri Service Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Performs Profile Reset
  2. “So I had an outage-“
  3. User is calling from the phone that’s having the issues
  4. user calls Meraki: Black box/ Brick
  5. “I’m a new hire”
  6. User doesn’t have their self service questions
  7. “Haah”? (Or ‘huh’?)
  8. Gets call for Citrix black screen
  9. User doesn’t remember their 4 digit pin
  10. Citrix Director doesn’t let you shadow
  11. Citrix Director logs you out
  12. “This is ridiculous”
  13. “Idk who my manager is”
  14. “I have been working in this company for (insert prehistoric amount)”
  15. User doesn’t know their user ID
  16. “Wait I have another issue-!”
  17. Non techny caller
  18. “The last agent disconnected the call”
  19. “My (outlook/teams/one drive/word etc) doesn’t work”
  20. Gets call from callback queue
  21. User has connected the Meraki ports wrong
  22. Task ticket to “The Voice”
  23. “My manager is Shannon Telep” (Christine Diamond no cuenta)
  24. “So I’m a (insert title that has nothing to do with us)”