User doesn’tremembertheir 4 digitpinCitrixDirectordoesn’t letyou shadow“My(outlook/teams/onedrive/word etc)doesn’t work”user callsMeraki:Black box/Brick“Haah”?(Or‘huh’?)“The lastagentdisconnectedthe call”CitrixDirectorlogs yououtUser hasconnectedthe Merakiports wrong“I’m anewhire”“I have beenworking in thiscompany for(insertprehistoricamount)”Gets callfromcallbackqueue“Idk whomymanageris”Taskticket to“TheVoice”User doesn’thave theirself servicequestionsNontechnycaller“So Ihad anoutage-““This isridiculous”Gets callfor CitrixblackscreenUserdoesn’tknow theiruser IDPerformsProfileReset“Wait Ihaveanotherissue-!”“My manager isShannon Telep”(ChristineDiamond nocuenta)“So I’m a(insert titlethat hasnothing to dowith us)”User iscalling fromthe phonethat’s havingthe issuesUser doesn’tremembertheir 4 digitpinCitrixDirectordoesn’t letyou shadow“My(outlook/teams/onedrive/word etc)doesn’t work”user callsMeraki:Black box/Brick“Haah”?(Or‘huh’?)“The lastagentdisconnectedthe call”CitrixDirectorlogs yououtUser hasconnectedthe Merakiports wrong“I’m anewhire”“I have beenworking in thiscompany for(insertprehistoricamount)”Gets callfromcallbackqueue“Idk whomymanageris”Taskticket to“TheVoice”User doesn’thave theirself servicequestionsNontechnycaller“So Ihad anoutage-““This isridiculous”Gets callfor CitrixblackscreenUserdoesn’tknow theiruser IDPerformsProfileReset“Wait Ihaveanotherissue-!”“My manager isShannon Telep”(ChristineDiamond nocuenta)“So I’m a(insert titlethat hasnothing to dowith us)”User iscalling fromthe phonethat’s havingthe issues

Ameri Service Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User doesn’t remember their 4 digit pin
  2. Citrix Director doesn’t let you shadow
  3. “My (outlook/teams/one drive/word etc) doesn’t work”
  4. user calls Meraki: Black box/ Brick
  5. “Haah”? (Or ‘huh’?)
  6. “The last agent disconnected the call”
  7. Citrix Director logs you out
  8. User has connected the Meraki ports wrong
  9. “I’m a new hire”
  10. “I have been working in this company for (insert prehistoric amount)”
  11. Gets call from callback queue
  12. “Idk who my manager is”
  13. Task ticket to “The Voice”
  14. User doesn’t have their self service questions
  15. Non techny caller
  16. “So I had an outage-“
  17. “This is ridiculous”
  18. Gets call for Citrix black screen
  19. User doesn’t know their user ID
  20. Performs Profile Reset
  21. “Wait I have another issue-!”
  22. “My manager is Shannon Telep” (Christine Diamond no cuenta)
  23. “So I’m a (insert title that has nothing to do with us)”
  24. User is calling from the phone that’s having the issues