PerformsProfileReset“I have beenworking in thiscompany for(insertprehistoricamount)”CitrixDirectorlogs youout“Idk whomymanageris”“I’m anewhire”“This isridiculous”CitrixDirectordoesn’t letyou shadowUser doesn’thave theirself servicequestions“Haah”?(Or‘huh’?)“The lastagentdisconnectedthe call”Userdoesn’tknow theiruser IDUser iscalling fromthe phonethat’s havingthe issues“So Ihad anoutage-“Taskticket to“TheVoice”user callsMeraki:Black box/Brick“My(outlook/teams/onedrive/word etc)doesn’t work”User doesn’tremembertheir 4 digitpin“So I’m a(insert titlethat hasnothing to dowith us)”Gets callfromcallbackqueueUser hasconnectedthe Merakiports wrong“My manager isShannon Telep”(ChristineDiamond nocuenta)“Wait Ihaveanotherissue-!”Gets callfor CitrixblackscreenNontechnycallerPerformsProfileReset“I have beenworking in thiscompany for(insertprehistoricamount)”CitrixDirectorlogs youout“Idk whomymanageris”“I’m anewhire”“This isridiculous”CitrixDirectordoesn’t letyou shadowUser doesn’thave theirself servicequestions“Haah”?(Or‘huh’?)“The lastagentdisconnectedthe call”Userdoesn’tknow theiruser IDUser iscalling fromthe phonethat’s havingthe issues“So Ihad anoutage-“Taskticket to“TheVoice”user callsMeraki:Black box/Brick“My(outlook/teams/onedrive/word etc)doesn’t work”User doesn’tremembertheir 4 digitpin“So I’m a(insert titlethat hasnothing to dowith us)”Gets callfromcallbackqueueUser hasconnectedthe Merakiports wrong“My manager isShannon Telep”(ChristineDiamond nocuenta)“Wait Ihaveanotherissue-!”Gets callfor CitrixblackscreenNontechnycaller

Ameri Service Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Performs Profile Reset
  2. “I have been working in this company for (insert prehistoric amount)”
  3. Citrix Director logs you out
  4. “Idk who my manager is”
  5. “I’m a new hire”
  6. “This is ridiculous”
  7. Citrix Director doesn’t let you shadow
  8. User doesn’t have their self service questions
  9. “Haah”? (Or ‘huh’?)
  10. “The last agent disconnected the call”
  11. User doesn’t know their user ID
  12. User is calling from the phone that’s having the issues
  13. “So I had an outage-“
  14. Task ticket to “The Voice”
  15. user calls Meraki: Black box/ Brick
  16. “My (outlook/teams/one drive/word etc) doesn’t work”
  17. User doesn’t remember their 4 digit pin
  18. “So I’m a (insert title that has nothing to do with us)”
  19. Gets call from callback queue
  20. User has connected the Meraki ports wrong
  21. “My manager is Shannon Telep” (Christine Diamond no cuenta)
  22. “Wait I have another issue-!”
  23. Gets call for Citrix black screen
  24. Non techny caller