User doesn’t remember their 4 digit pin “Idk who my manager is” “I have been working in this company for (insert prehistoric amount)” User doesn’t have their self service questions Task ticket to “The Voice” Citrix Director logs you out “My (outlook/teams/one drive/word etc) doesn’t work” Citrix Director doesn’t let you shadow Performs Profile Reset user calls Meraki: Black box/ Brick “I’m a new hire” “The last agent disconnected the call” “Haah”? (Or ‘huh’?) Gets call from callback queue “Wait I have another issue-!” User has connected the Meraki ports wrong User doesn’t know their user ID “So I’m a (insert title that has nothing to do with us)” Non techny caller Gets call for Citrix black screen “This is ridiculous” “So I had an outage-“ “My manager is Shannon Telep” (Christine Diamond no cuenta) User is calling from the phone that’s having the issues User doesn’t remember their 4 digit pin “Idk who my manager is” “I have been working in this company for (insert prehistoric amount)” User doesn’t have their self service questions Task ticket to “The Voice” Citrix Director logs you out “My (outlook/teams/one drive/word etc) doesn’t work” Citrix Director doesn’t let you shadow Performs Profile Reset user calls Meraki: Black box/ Brick “I’m a new hire” “The last agent disconnected the call” “Haah”? (Or ‘huh’?) Gets call from callback queue “Wait I have another issue-!” User has connected the Meraki ports wrong User doesn’t know their user ID “So I’m a (insert title that has nothing to do with us)” Non techny caller Gets call for Citrix black screen “This is ridiculous” “So I had an outage-“ “My manager is Shannon Telep” (Christine Diamond no cuenta) User is calling from the phone that’s having the issues
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
User doesn’t remember their 4 digit pin
“Idk who my manager is”
“I have been working in this company for (insert prehistoric amount)”
User doesn’t have their self service questions
Task ticket to “The Voice”
Citrix Director logs you out
“My (outlook/teams/one drive/word etc) doesn’t work”
Citrix Director doesn’t let you shadow
Performs Profile Reset
user calls Meraki: Black box/ Brick
“I’m a new hire”
“The last agent disconnected the call”
“Haah”? (Or ‘huh’?)
Gets call from callback queue
“Wait I have another issue-!”
User has connected the Meraki ports wrong
User doesn’t know their user ID
“So I’m a (insert title that has nothing to do with us)”
Non techny caller
Gets call for Citrix black screen
“This is ridiculous”
“So I had an outage-“
“My manager is Shannon Telep” (Christine Diamond no cuenta)
User is calling from the phone that’s having the issues