Userdoesn’tknow theiruser IDGets callfromcallbackqueueUser iscalling fromthe phonethat’s havingthe issues“My manager isShannon Telep”(ChristineDiamond nocuenta)“I have beenworking in thiscompany for(insertprehistoricamount)”“I’m anewhire”“Idk whomymanageris”“My(outlook/teams/onedrive/word etc)doesn’t work”“So I’m a(insert titlethat hasnothing to dowith us)”“This isridiculous”Gets callfor Citrixblackscreen“Haah”?(Or‘huh’?)CitrixDirectordoesn’t letyou shadowUser hasconnectedthe Merakiports wrongNontechnycaller“So Ihad anoutage-“Taskticket to“TheVoice”“The lastagentdisconnectedthe call”User doesn’tremembertheir 4 digitpinUser doesn’thave theirself servicequestionsuser callsMeraki:Black box/BrickCitrixDirectorlogs yououtPerformsProfileReset“Wait Ihaveanotherissue-!”Userdoesn’tknow theiruser IDGets callfromcallbackqueueUser iscalling fromthe phonethat’s havingthe issues“My manager isShannon Telep”(ChristineDiamond nocuenta)“I have beenworking in thiscompany for(insertprehistoricamount)”“I’m anewhire”“Idk whomymanageris”“My(outlook/teams/onedrive/word etc)doesn’t work”“So I’m a(insert titlethat hasnothing to dowith us)”“This isridiculous”Gets callfor Citrixblackscreen“Haah”?(Or‘huh’?)CitrixDirectordoesn’t letyou shadowUser hasconnectedthe Merakiports wrongNontechnycaller“So Ihad anoutage-“Taskticket to“TheVoice”“The lastagentdisconnectedthe call”User doesn’tremembertheir 4 digitpinUser doesn’thave theirself servicequestionsuser callsMeraki:Black box/BrickCitrixDirectorlogs yououtPerformsProfileReset“Wait Ihaveanotherissue-!”

Ameri Service Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User doesn’t know their user ID
  2. Gets call from callback queue
  3. User is calling from the phone that’s having the issues
  4. “My manager is Shannon Telep” (Christine Diamond no cuenta)
  5. “I have been working in this company for (insert prehistoric amount)”
  6. “I’m a new hire”
  7. “Idk who my manager is”
  8. “My (outlook/teams/one drive/word etc) doesn’t work”
  9. “So I’m a (insert title that has nothing to do with us)”
  10. “This is ridiculous”
  11. Gets call for Citrix black screen
  12. “Haah”? (Or ‘huh’?)
  13. Citrix Director doesn’t let you shadow
  14. User has connected the Meraki ports wrong
  15. Non techny caller
  16. “So I had an outage-“
  17. Task ticket to “The Voice”
  18. “The last agent disconnected the call”
  19. User doesn’t remember their 4 digit pin
  20. User doesn’t have their self service questions
  21. user calls Meraki: Black box/ Brick
  22. Citrix Director logs you out
  23. Performs Profile Reset
  24. “Wait I have another issue-!”