“Haah”?(Or‘huh’?)Gets callfromcallbackqueue“Idk whomymanageris”CitrixDirectordoesn’t letyou shadow“The lastagentdisconnectedthe call”“My(outlook/teams/onedrive/word etc)doesn’t work”“So Ihad anoutage-““Wait Ihaveanotherissue-!”User doesn’thave theirself servicequestionsuser callsMeraki:Black box/Brick“I’m anewhire”“This isridiculous”“So I’m a(insert titlethat hasnothing to dowith us)”Gets callfor Citrixblackscreen“I have beenworking in thiscompany for(insertprehistoricamount)”Nontechnycaller“My manager isShannon Telep”(ChristineDiamond nocuenta)User iscalling fromthe phonethat’s havingthe issuesUserdoesn’tknow theiruser IDUser doesn’tremembertheir 4 digitpinUser hasconnectedthe Merakiports wrongTaskticket to“TheVoice”CitrixDirectorlogs yououtPerformsProfileReset“Haah”?(Or‘huh’?)Gets callfromcallbackqueue“Idk whomymanageris”CitrixDirectordoesn’t letyou shadow“The lastagentdisconnectedthe call”“My(outlook/teams/onedrive/word etc)doesn’t work”“So Ihad anoutage-““Wait Ihaveanotherissue-!”User doesn’thave theirself servicequestionsuser callsMeraki:Black box/Brick“I’m anewhire”“This isridiculous”“So I’m a(insert titlethat hasnothing to dowith us)”Gets callfor Citrixblackscreen“I have beenworking in thiscompany for(insertprehistoricamount)”Nontechnycaller“My manager isShannon Telep”(ChristineDiamond nocuenta)User iscalling fromthe phonethat’s havingthe issuesUserdoesn’tknow theiruser IDUser doesn’tremembertheir 4 digitpinUser hasconnectedthe Merakiports wrongTaskticket to“TheVoice”CitrixDirectorlogs yououtPerformsProfileReset

Ameri Service Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Haah”? (Or ‘huh’?)
  2. Gets call from callback queue
  3. “Idk who my manager is”
  4. Citrix Director doesn’t let you shadow
  5. “The last agent disconnected the call”
  6. “My (outlook/teams/one drive/word etc) doesn’t work”
  7. “So I had an outage-“
  8. “Wait I have another issue-!”
  9. User doesn’t have their self service questions
  10. user calls Meraki: Black box/ Brick
  11. “I’m a new hire”
  12. “This is ridiculous”
  13. “So I’m a (insert title that has nothing to do with us)”
  14. Gets call for Citrix black screen
  15. “I have been working in this company for (insert prehistoric amount)”
  16. Non techny caller
  17. “My manager is Shannon Telep” (Christine Diamond no cuenta)
  18. User is calling from the phone that’s having the issues
  19. User doesn’t know their user ID
  20. User doesn’t remember their 4 digit pin
  21. User has connected the Meraki ports wrong
  22. Task ticket to “The Voice”
  23. Citrix Director logs you out
  24. Performs Profile Reset