“So I’m a(insert titlethat hasnothing to dowith us)”Taskticket to“TheVoice”CitrixDirectorlogs youout“I have beenworking in thiscompany for(insertprehistoricamount)”User iscalling fromthe phonethat’s havingthe issues“My manager isShannon Telep”(ChristineDiamond nocuenta)user callsMeraki:Black box/Brick“I’m anewhire”CitrixDirectordoesn’t letyou shadow“The lastagentdisconnectedthe call”“Haah”?(Or‘huh’?)User hasconnectedthe Merakiports wrongUserdoesn’tknow theiruser ID“So Ihad anoutage-““My(outlook/teams/onedrive/word etc)doesn’t work”“This isridiculous”Gets callfromcallbackqueue“Wait Ihaveanotherissue-!”Gets callfor Citrixblackscreen“Idk whomymanageris”NontechnycallerUser doesn’thave theirself servicequestionsUser doesn’tremembertheir 4 digitpinPerformsProfileReset“So I’m a(insert titlethat hasnothing to dowith us)”Taskticket to“TheVoice”CitrixDirectorlogs youout“I have beenworking in thiscompany for(insertprehistoricamount)”User iscalling fromthe phonethat’s havingthe issues“My manager isShannon Telep”(ChristineDiamond nocuenta)user callsMeraki:Black box/Brick“I’m anewhire”CitrixDirectordoesn’t letyou shadow“The lastagentdisconnectedthe call”“Haah”?(Or‘huh’?)User hasconnectedthe Merakiports wrongUserdoesn’tknow theiruser ID“So Ihad anoutage-““My(outlook/teams/onedrive/word etc)doesn’t work”“This isridiculous”Gets callfromcallbackqueue“Wait Ihaveanotherissue-!”Gets callfor Citrixblackscreen“Idk whomymanageris”NontechnycallerUser doesn’thave theirself servicequestionsUser doesn’tremembertheir 4 digitpinPerformsProfileReset

Ameri Service Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “So I’m a (insert title that has nothing to do with us)”
  2. Task ticket to “The Voice”
  3. Citrix Director logs you out
  4. “I have been working in this company for (insert prehistoric amount)”
  5. User is calling from the phone that’s having the issues
  6. “My manager is Shannon Telep” (Christine Diamond no cuenta)
  7. user calls Meraki: Black box/ Brick
  8. “I’m a new hire”
  9. Citrix Director doesn’t let you shadow
  10. “The last agent disconnected the call”
  11. “Haah”? (Or ‘huh’?)
  12. User has connected the Meraki ports wrong
  13. User doesn’t know their user ID
  14. “So I had an outage-“
  15. “My (outlook/teams/one drive/word etc) doesn’t work”
  16. “This is ridiculous”
  17. Gets call from callback queue
  18. “Wait I have another issue-!”
  19. Gets call for Citrix black screen
  20. “Idk who my manager is”
  21. Non techny caller
  22. User doesn’t have their self service questions
  23. User doesn’t remember their 4 digit pin
  24. Performs Profile Reset