User doesn’tremembertheir 4 digitpin“Idk whomymanageris”“I have beenworking in thiscompany for(insertprehistoricamount)”User doesn’thave theirself servicequestionsTaskticket to“TheVoice”CitrixDirectorlogs youout“My(outlook/teams/onedrive/word etc)doesn’t work”CitrixDirectordoesn’t letyou shadowPerformsProfileResetuser callsMeraki:Black box/Brick“I’m anewhire”“The lastagentdisconnectedthe call”“Haah”?(Or‘huh’?)Gets callfromcallbackqueue“Wait Ihaveanotherissue-!”User hasconnectedthe Merakiports wrongUserdoesn’tknow theiruser ID“So I’m a(insert titlethat hasnothing to dowith us)”NontechnycallerGets callfor Citrixblackscreen“This isridiculous”“So Ihad anoutage-““My manager isShannon Telep”(ChristineDiamond nocuenta)User iscalling fromthe phonethat’s havingthe issuesUser doesn’tremembertheir 4 digitpin“Idk whomymanageris”“I have beenworking in thiscompany for(insertprehistoricamount)”User doesn’thave theirself servicequestionsTaskticket to“TheVoice”CitrixDirectorlogs youout“My(outlook/teams/onedrive/word etc)doesn’t work”CitrixDirectordoesn’t letyou shadowPerformsProfileResetuser callsMeraki:Black box/Brick“I’m anewhire”“The lastagentdisconnectedthe call”“Haah”?(Or‘huh’?)Gets callfromcallbackqueue“Wait Ihaveanotherissue-!”User hasconnectedthe Merakiports wrongUserdoesn’tknow theiruser ID“So I’m a(insert titlethat hasnothing to dowith us)”NontechnycallerGets callfor Citrixblackscreen“This isridiculous”“So Ihad anoutage-““My manager isShannon Telep”(ChristineDiamond nocuenta)User iscalling fromthe phonethat’s havingthe issues

Ameri Service Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User doesn’t remember their 4 digit pin
  2. “Idk who my manager is”
  3. “I have been working in this company for (insert prehistoric amount)”
  4. User doesn’t have their self service questions
  5. Task ticket to “The Voice”
  6. Citrix Director logs you out
  7. “My (outlook/teams/one drive/word etc) doesn’t work”
  8. Citrix Director doesn’t let you shadow
  9. Performs Profile Reset
  10. user calls Meraki: Black box/ Brick
  11. “I’m a new hire”
  12. “The last agent disconnected the call”
  13. “Haah”? (Or ‘huh’?)
  14. Gets call from callback queue
  15. “Wait I have another issue-!”
  16. User has connected the Meraki ports wrong
  17. User doesn’t know their user ID
  18. “So I’m a (insert title that has nothing to do with us)”
  19. Non techny caller
  20. Gets call for Citrix black screen
  21. “This is ridiculous”
  22. “So I had an outage-“
  23. “My manager is Shannon Telep” (Christine Diamond no cuenta)
  24. User is calling from the phone that’s having the issues