CitrixDirectorlogs youout“So I’m a(insert titlethat hasnothing to dowith us)”“Haah”?(Or‘huh’?)User doesn’tremembertheir 4 digitpin“My(outlook/teams/onedrive/word etc)doesn’t work”Gets callfromcallbackqueue“So Ihad anoutage-“CitrixDirectordoesn’t letyou shadowUser doesn’thave theirself servicequestionsGets callfor Citrixblackscreen“Wait Ihaveanotherissue-!”NontechnycallerTaskticket to“TheVoice”“I have beenworking in thiscompany for(insertprehistoricamount)”“My manager isShannon Telep”(ChristineDiamond nocuenta)user callsMeraki:Black box/BrickPerformsProfileReset“This isridiculous”“Idk whomymanageris”User iscalling fromthe phonethat’s havingthe issuesUser hasconnectedthe Merakiports wrong“I’m anewhire”“The lastagentdisconnectedthe call”Userdoesn’tknow theiruser IDCitrixDirectorlogs youout“So I’m a(insert titlethat hasnothing to dowith us)”“Haah”?(Or‘huh’?)User doesn’tremembertheir 4 digitpin“My(outlook/teams/onedrive/word etc)doesn’t work”Gets callfromcallbackqueue“So Ihad anoutage-“CitrixDirectordoesn’t letyou shadowUser doesn’thave theirself servicequestionsGets callfor Citrixblackscreen“Wait Ihaveanotherissue-!”NontechnycallerTaskticket to“TheVoice”“I have beenworking in thiscompany for(insertprehistoricamount)”“My manager isShannon Telep”(ChristineDiamond nocuenta)user callsMeraki:Black box/BrickPerformsProfileReset“This isridiculous”“Idk whomymanageris”User iscalling fromthe phonethat’s havingthe issuesUser hasconnectedthe Merakiports wrong“I’m anewhire”“The lastagentdisconnectedthe call”Userdoesn’tknow theiruser ID

Ameri Service Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Citrix Director logs you out
  2. “So I’m a (insert title that has nothing to do with us)”
  3. “Haah”? (Or ‘huh’?)
  4. User doesn’t remember their 4 digit pin
  5. “My (outlook/teams/one drive/word etc) doesn’t work”
  6. Gets call from callback queue
  7. “So I had an outage-“
  8. Citrix Director doesn’t let you shadow
  9. User doesn’t have their self service questions
  10. Gets call for Citrix black screen
  11. “Wait I have another issue-!”
  12. Non techny caller
  13. Task ticket to “The Voice”
  14. “I have been working in this company for (insert prehistoric amount)”
  15. “My manager is Shannon Telep” (Christine Diamond no cuenta)
  16. user calls Meraki: Black box/ Brick
  17. Performs Profile Reset
  18. “This is ridiculous”
  19. “Idk who my manager is”
  20. User is calling from the phone that’s having the issues
  21. User has connected the Meraki ports wrong
  22. “I’m a new hire”
  23. “The last agent disconnected the call”
  24. User doesn’t know their user ID