Taskticket to“TheVoice”user callsMeraki:Black box/Brick“The lastagentdisconnectedthe call”“My manager isShannon Telep”(ChristineDiamond nocuenta)User doesn’tremembertheir 4 digitpin“So Ihad anoutage-““I’m anewhire”“Wait Ihaveanotherissue-!”“Idk whomymanageris”Nontechnycaller“My(outlook/teams/onedrive/word etc)doesn’t work”CitrixDirectorlogs yououtPerformsProfileReset“Haah”?(Or‘huh’?)User doesn’thave theirself servicequestionsGets callfromcallbackqueueUserdoesn’tknow theiruser ID“This isridiculous”“So I’m a(insert titlethat hasnothing to dowith us)”User iscalling fromthe phonethat’s havingthe issuesCitrixDirectordoesn’t letyou shadowUser hasconnectedthe Merakiports wrong“I have beenworking in thiscompany for(insertprehistoricamount)”Gets callfor CitrixblackscreenTaskticket to“TheVoice”user callsMeraki:Black box/Brick“The lastagentdisconnectedthe call”“My manager isShannon Telep”(ChristineDiamond nocuenta)User doesn’tremembertheir 4 digitpin“So Ihad anoutage-““I’m anewhire”“Wait Ihaveanotherissue-!”“Idk whomymanageris”Nontechnycaller“My(outlook/teams/onedrive/word etc)doesn’t work”CitrixDirectorlogs yououtPerformsProfileReset“Haah”?(Or‘huh’?)User doesn’thave theirself servicequestionsGets callfromcallbackqueueUserdoesn’tknow theiruser ID“This isridiculous”“So I’m a(insert titlethat hasnothing to dowith us)”User iscalling fromthe phonethat’s havingthe issuesCitrixDirectordoesn’t letyou shadowUser hasconnectedthe Merakiports wrong“I have beenworking in thiscompany for(insertprehistoricamount)”Gets callfor Citrixblackscreen

Ameri Service Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Task ticket to “The Voice”
  2. user calls Meraki: Black box/ Brick
  3. “The last agent disconnected the call”
  4. “My manager is Shannon Telep” (Christine Diamond no cuenta)
  5. User doesn’t remember their 4 digit pin
  6. “So I had an outage-“
  7. “I’m a new hire”
  8. “Wait I have another issue-!”
  9. “Idk who my manager is”
  10. Non techny caller
  11. “My (outlook/teams/one drive/word etc) doesn’t work”
  12. Citrix Director logs you out
  13. Performs Profile Reset
  14. “Haah”? (Or ‘huh’?)
  15. User doesn’t have their self service questions
  16. Gets call from callback queue
  17. User doesn’t know their user ID
  18. “This is ridiculous”
  19. “So I’m a (insert title that has nothing to do with us)”
  20. User is calling from the phone that’s having the issues
  21. Citrix Director doesn’t let you shadow
  22. User has connected the Meraki ports wrong
  23. “I have been working in this company for (insert prehistoric amount)”
  24. Gets call for Citrix black screen