“Haah”?(Or‘huh’?)Gets callfromcallbackqueueUserdoesn’tknow theiruser ID“I’m anewhire”“I have beenworking in thiscompany for(insertprehistoricamount)”NontechnycallerGets callfor CitrixblackscreenCitrixDirectordoesn’t letyou shadowCitrixDirectorlogs youout“So Ihad anoutage-““My manager isShannon Telep”(ChristineDiamond nocuenta)PerformsProfileReset“So I’m a(insert titlethat hasnothing to dowith us)”User doesn’thave theirself servicequestions“Wait Ihaveanotherissue-!”user callsMeraki:Black box/BrickUser iscalling fromthe phonethat’s havingthe issues“This isridiculous”Taskticket to“TheVoice”“The lastagentdisconnectedthe call”“My(outlook/teams/onedrive/word etc)doesn’t work”User doesn’tremembertheir 4 digitpinUser hasconnectedthe Merakiports wrong“Idk whomymanageris”“Haah”?(Or‘huh’?)Gets callfromcallbackqueueUserdoesn’tknow theiruser ID“I’m anewhire”“I have beenworking in thiscompany for(insertprehistoricamount)”NontechnycallerGets callfor CitrixblackscreenCitrixDirectordoesn’t letyou shadowCitrixDirectorlogs youout“So Ihad anoutage-““My manager isShannon Telep”(ChristineDiamond nocuenta)PerformsProfileReset“So I’m a(insert titlethat hasnothing to dowith us)”User doesn’thave theirself servicequestions“Wait Ihaveanotherissue-!”user callsMeraki:Black box/BrickUser iscalling fromthe phonethat’s havingthe issues“This isridiculous”Taskticket to“TheVoice”“The lastagentdisconnectedthe call”“My(outlook/teams/onedrive/word etc)doesn’t work”User doesn’tremembertheir 4 digitpinUser hasconnectedthe Merakiports wrong“Idk whomymanageris”

Ameri Service Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Haah”? (Or ‘huh’?)
  2. Gets call from callback queue
  3. User doesn’t know their user ID
  4. “I’m a new hire”
  5. “I have been working in this company for (insert prehistoric amount)”
  6. Non techny caller
  7. Gets call for Citrix black screen
  8. Citrix Director doesn’t let you shadow
  9. Citrix Director logs you out
  10. “So I had an outage-“
  11. “My manager is Shannon Telep” (Christine Diamond no cuenta)
  12. Performs Profile Reset
  13. “So I’m a (insert title that has nothing to do with us)”
  14. User doesn’t have their self service questions
  15. “Wait I have another issue-!”
  16. user calls Meraki: Black box/ Brick
  17. User is calling from the phone that’s having the issues
  18. “This is ridiculous”
  19. Task ticket to “The Voice”
  20. “The last agent disconnected the call”
  21. “My (outlook/teams/one drive/word etc) doesn’t work”
  22. User doesn’t remember their 4 digit pin
  23. User has connected the Meraki ports wrong
  24. “Idk who my manager is”