(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Who is the Guest Services Director?
Justin
What program do you use for handling calls and statuses?
CXone
Who do you call first for IT issues before or during your shift?
MOD Line
What is the code for our Nashville hotel?
LVND
What is the email for Billing?
ssccustomer
service @loewshotels
.com
What program do you use to set up an amenity for a future guest?
Alliants
What email address do 3rd parties need to send messages to to modify /cancel a res?
fitreservations @loewshotels
.com
Who is the VP of the CEC?
ENO
What department do you work for at the CEC?
Guest Services
How many missed punches in a month = 1 attendance infraction?
4
What program do you use to get items to inhouse guests?
HotSOS
What do you use for a guest who wants to set up a group block?
e-Lead Form
What department name do you use when you answer an in-house call?
Star Service
What application do you use to manage your paid time?
Unifocus
How many minutes late count as tardy?
1
What are the hours for the billing CS team?
8-5 Central M-F
What is the email for MODs?
cec
leadership
@loewshotels
.com
Which area is it ok to cold transfer to?
Reservations Skills
Which area do you always warm transfer to?
Front Desk
How many minutes early can you clock in for your shift?
7
How many guest services hotels are there?
14
What is the code for our Tucson hotel?
LVCR
When do you transfer a caller to the Groups team?
Never
