ApplyMacrorelated tothe emailSolve(Submit asSolved)the ticketObtain thecustomer’semailReassign theticket toProduct TechSupportAssignthe ticketto yourselfReassignthe ticketto the ElitegroupStart a SideConversationto my email Paste theticket numberinto the searchbar to reopenthat ticketSubmitas OnholdChangeticketstatus toOn HoldChangestatusto OpenSetCustomerSegment toSilver ORGoldEdit thesubject lineto include aPO numberView thecustomer’sinteractionhistory in thesidebarAttach aPDF fileto theticketSend apublicreplyView yourCSAThistoryAdd a CCcustomeremailaddressAdd aninternalnoteOpen theKnowledgebase ArticlesfromZendeskFill in theticketCategory andSub-CategoryfieldsAttach ascreenshotimage tothe ticketOpen thecustomerprofile anddisplay theirfull ticket listUse theDomainbutton to listall tickets fromthat companyApplyMacrorelated tothe emailSolve(Submit asSolved)the ticketObtain thecustomer’semailReassign theticket toProduct TechSupportAssignthe ticketto yourselfReassignthe ticketto the ElitegroupStart a SideConversationto my email Paste theticket numberinto the searchbar to reopenthat ticketSubmitas OnholdChangeticketstatus toOn HoldChangestatusto OpenSetCustomerSegment toSilver ORGoldEdit thesubject lineto include aPO numberView thecustomer’sinteractionhistory in thesidebarAttach aPDF fileto theticketSend apublicreplyView yourCSAThistoryAdd a CCcustomeremailaddressAdd aninternalnoteOpen theKnowledgebase ArticlesfromZendeskFill in theticketCategory andSub-CategoryfieldsAttach ascreenshotimage tothe ticketOpen thecustomerprofile anddisplay theirfull ticket listUse theDomainbutton to listall tickets fromthat company

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apply Macro related to the email
  2. Solve (Submit as Solved) the ticket
  3. Obtain the customer’s email
  4. Reassign the ticket to Product Tech Support
  5. Assign the ticket to yourself
  6. Reassign the ticket to the Elite group
  7. Start a Side Conversation to my email
  8. Paste the ticket number into the search bar to reopen that ticket
  9. Submit as On hold
  10. Change ticket status to On Hold
  11. Change status to Open
  12. Set Customer Segment to Silver OR Gold
  13. Edit the subject line to include a PO number
  14. View the customer’s interaction history in the sidebar
  15. Attach a PDF file to the ticket
  16. Send a public reply
  17. View your CSAT history
  18. Add a CC customer email address
  19. Add an internal note
  20. Open the Knowledge base Articles from Zendesk
  21. Fill in the ticket Category and Sub-Category fields
  22. Attach a screenshot image to the ticket
  23. Open the customer profile and display their full ticket list
  24. Use the Domain button to list all tickets from that company