Submitas OnholdAttach aPDF fileto theticketSend apublicreplyAttach ascreenshotimage tothe ticketStart a SideConversationto my email Edit thesubject lineto include aPO numberApplyMacrorelated tothe emailAssignthe ticketto yourselfOpen theKnowledgebase ArticlesfromZendeskUse theDomainbutton to listall tickets fromthat companyObtain thecustomer’semailSolve(Submit asSolved)the ticketChangeticketstatus toOn HoldAdd aninternalnotePaste theticket numberinto the searchbar to reopenthat ticketAdd a CCcustomeremailaddressView yourCSAThistoryFill in theticketCategory andSub-CategoryfieldsOpen thecustomerprofile anddisplay theirfull ticket listSetCustomerSegment toSilver ORGoldReassign theticket toProduct TechSupportReassignthe ticketto the ElitegroupChangestatusto OpenView thecustomer’sinteractionhistory in thesidebarSubmitas OnholdAttach aPDF fileto theticketSend apublicreplyAttach ascreenshotimage tothe ticketStart a SideConversationto my email Edit thesubject lineto include aPO numberApplyMacrorelated tothe emailAssignthe ticketto yourselfOpen theKnowledgebase ArticlesfromZendeskUse theDomainbutton to listall tickets fromthat companyObtain thecustomer’semailSolve(Submit asSolved)the ticketChangeticketstatus toOn HoldAdd aninternalnotePaste theticket numberinto the searchbar to reopenthat ticketAdd a CCcustomeremailaddressView yourCSAThistoryFill in theticketCategory andSub-CategoryfieldsOpen thecustomerprofile anddisplay theirfull ticket listSetCustomerSegment toSilver ORGoldReassign theticket toProduct TechSupportReassignthe ticketto the ElitegroupChangestatusto OpenView thecustomer’sinteractionhistory in thesidebar

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit as On hold
  2. Attach a PDF file to the ticket
  3. Send a public reply
  4. Attach a screenshot image to the ticket
  5. Start a Side Conversation to my email
  6. Edit the subject line to include a PO number
  7. Apply Macro related to the email
  8. Assign the ticket to yourself
  9. Open the Knowledge base Articles from Zendesk
  10. Use the Domain button to list all tickets from that company
  11. Obtain the customer’s email
  12. Solve (Submit as Solved) the ticket
  13. Change ticket status to On Hold
  14. Add an internal note
  15. Paste the ticket number into the search bar to reopen that ticket
  16. Add a CC customer email address
  17. View your CSAT history
  18. Fill in the ticket Category and Sub-Category fields
  19. Open the customer profile and display their full ticket list
  20. Set Customer Segment to Silver OR Gold
  21. Reassign the ticket to Product Tech Support
  22. Reassign the ticket to the Elite group
  23. Change status to Open
  24. View the customer’s interaction history in the sidebar