Solve(Submit asSolved)the ticketApplyMacrorelated tothe emailStart a SideConversationto my email Assignthe ticketto yourselfView thecustomer’sinteractionhistory in thesidebarChangeticketstatus toOn HoldOpen thecustomerprofile anddisplay theirfull ticket listSubmitas OnholdAttach ascreenshotimage tothe ticketSend apublicreplyChangestatusto OpenFill in theticketCategory andSub-CategoryfieldsReassign theticket toProduct TechSupportUse theDomainbutton to listall tickets fromthat companyAttach aPDF fileto theticketEdit thesubject lineto include aPO numberPaste theticket numberinto the searchbar to reopenthat ticketSetCustomerSegment toSilver ORGoldObtain thecustomer’semailOpen theKnowledgebase ArticlesfromZendeskView yourCSAThistoryReassignthe ticketto the ElitegroupAdd a CCcustomeremailaddressAdd aninternalnoteSolve(Submit asSolved)the ticketApplyMacrorelated tothe emailStart a SideConversationto my email Assignthe ticketto yourselfView thecustomer’sinteractionhistory in thesidebarChangeticketstatus toOn HoldOpen thecustomerprofile anddisplay theirfull ticket listSubmitas OnholdAttach ascreenshotimage tothe ticketSend apublicreplyChangestatusto OpenFill in theticketCategory andSub-CategoryfieldsReassign theticket toProduct TechSupportUse theDomainbutton to listall tickets fromthat companyAttach aPDF fileto theticketEdit thesubject lineto include aPO numberPaste theticket numberinto the searchbar to reopenthat ticketSetCustomerSegment toSilver ORGoldObtain thecustomer’semailOpen theKnowledgebase ArticlesfromZendeskView yourCSAThistoryReassignthe ticketto the ElitegroupAdd a CCcustomeremailaddressAdd aninternalnote

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve (Submit as Solved) the ticket
  2. Apply Macro related to the email
  3. Start a Side Conversation to my email
  4. Assign the ticket to yourself
  5. View the customer’s interaction history in the sidebar
  6. Change ticket status to On Hold
  7. Open the customer profile and display their full ticket list
  8. Submit as On hold
  9. Attach a screenshot image to the ticket
  10. Send a public reply
  11. Change status to Open
  12. Fill in the ticket Category and Sub-Category fields
  13. Reassign the ticket to Product Tech Support
  14. Use the Domain button to list all tickets from that company
  15. Attach a PDF file to the ticket
  16. Edit the subject line to include a PO number
  17. Paste the ticket number into the search bar to reopen that ticket
  18. Set Customer Segment to Silver OR Gold
  19. Obtain the customer’s email
  20. Open the Knowledge base Articles from Zendesk
  21. View your CSAT history
  22. Reassign the ticket to the Elite group
  23. Add a CC customer email address
  24. Add an internal note