View thecustomer’sinteractionhistory in thesidebarAssignthe ticketto yourselfSolve(Submit asSolved)the ticketView yourCSAThistoryObtain thecustomer’semailChangeticketstatus toOn HoldApplyMacrorelated tothe emailSubmitas OnholdStart a SideConversationto my email Paste theticket numberinto the searchbar to reopenthat ticketChangestatusto OpenSetCustomerSegment toSilver ORGoldSend apublicreplyFill in theticketCategory andSub-CategoryfieldsUse theDomainbutton to listall tickets fromthat companyAttach aPDF fileto theticketAttach ascreenshotimage tothe ticketAdd aninternalnoteReassign theticket toProduct TechSupportAdd a CCcustomeremailaddressEdit thesubject lineto include aPO numberOpen thecustomerprofile anddisplay theirfull ticket listReassignthe ticketto the ElitegroupOpen theKnowledgebase ArticlesfromZendeskView thecustomer’sinteractionhistory in thesidebarAssignthe ticketto yourselfSolve(Submit asSolved)the ticketView yourCSAThistoryObtain thecustomer’semailChangeticketstatus toOn HoldApplyMacrorelated tothe emailSubmitas OnholdStart a SideConversationto my email Paste theticket numberinto the searchbar to reopenthat ticketChangestatusto OpenSetCustomerSegment toSilver ORGoldSend apublicreplyFill in theticketCategory andSub-CategoryfieldsUse theDomainbutton to listall tickets fromthat companyAttach aPDF fileto theticketAttach ascreenshotimage tothe ticketAdd aninternalnoteReassign theticket toProduct TechSupportAdd a CCcustomeremailaddressEdit thesubject lineto include aPO numberOpen thecustomerprofile anddisplay theirfull ticket listReassignthe ticketto the ElitegroupOpen theKnowledgebase ArticlesfromZendesk

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. View the customer’s interaction history in the sidebar
  2. Assign the ticket to yourself
  3. Solve (Submit as Solved) the ticket
  4. View your CSAT history
  5. Obtain the customer’s email
  6. Change ticket status to On Hold
  7. Apply Macro related to the email
  8. Submit as On hold
  9. Start a Side Conversation to my email
  10. Paste the ticket number into the search bar to reopen that ticket
  11. Change status to Open
  12. Set Customer Segment to Silver OR Gold
  13. Send a public reply
  14. Fill in the ticket Category and Sub-Category fields
  15. Use the Domain button to list all tickets from that company
  16. Attach a PDF file to the ticket
  17. Attach a screenshot image to the ticket
  18. Add an internal note
  19. Reassign the ticket to Product Tech Support
  20. Add a CC customer email address
  21. Edit the subject line to include a PO number
  22. Open the customer profile and display their full ticket list
  23. Reassign the ticket to the Elite group
  24. Open the Knowledge base Articles from Zendesk