recap the issueandsummarizedthe solutionbefore closingthe interactionPromoterPromoterMakeslackcommentor postMakeyourcustomersmilePitchSurvey.UseEmpathyPromoterBrandedclosingUsecustomername 3timesVCICallopeningBrandingI will bemore thanHappy tohelpPromoterUseEmpathyThank youat least 3times onyour callAre you callingabout an issueyou havecalled onpreviously?SayPlease 3times onyour callIs thereanythingElse I canhelp youwith? Reassures thecustomer byverballycommitting toresolve their issueAsk How isBusinessgoing thisyear??PromoterGive yourteammateshoutoutHave Iresolvedyour Issuetoday ?recap the issueandsummarizedthe solutionbefore closingthe interactionPromoterPromoterMakeslackcommentor postMakeyourcustomersmilePitchSurvey.UseEmpathyPromoterBrandedclosingUsecustomername 3timesVCICallopeningBrandingI will bemore thanHappy tohelpPromoterUseEmpathyThank youat least 3times onyour callAre you callingabout an issueyou havecalled onpreviously?SayPlease 3times onyour callIs thereanythingElse I canhelp youwith? Reassures thecustomer byverballycommitting toresolve their issueAsk How isBusinessgoing thisyear??PromoterGive yourteammateshoutoutHave Iresolvedyour Issuetoday ?

Team PencilSmith Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
G
4
I
5
B
6
B
7
N
8
B
9
I
10
O
11
I
12
B
13
I
14
O
15
O
16
N
17
B
18
G
19
G
20
O
21
O
22
I
23
G
24
N
  1. G-recap the issue and summarized the solution before closing the interaction
  2. N-Promoter
  3. G-Promoter
  4. I-Make slack comment or post
  5. B-Make your customer smile
  6. B-Pitch Survey .
  7. N-Use Empathy
  8. B-Promoter
  9. I-Branded closing
  10. O-Use customer name 3 times
  11. I-VCI
  12. B-Call opening Branding
  13. I-I will be more than Happy to help
  14. O-Promoter
  15. O-Use Empathy
  16. N-Thank you at least 3 times on your call
  17. B-Are you calling about an issue you have called on previously?
  18. G-Say Please 3 times on your call
  19. G-Is there anything Else I can help you with?
  20. O- Reassures the customer by verbally committing to resolve their issue
  21. O-Ask How is Business going this year??
  22. I-Promoter
  23. G-Give your teammate shoutout
  24. N-Have I resolved your Issue today ?