Have Iresolvedyour Issuetoday ?PromoterBrandedclosingUsecustomername 3timesVCIPromoterAre you callingabout an issueyou havecalled onpreviously?Makeslackcommentor postThank youat least 3times onyour callGive yourteammateshoutoutMakeyourcustomersmilePromoterSayPlease 3times onyour callIs thereanythingElse I canhelp youwith?UseEmpathyrecap the issueandsummarizedthe solutionbefore closingthe interaction Reassures thecustomer byverballycommitting toresolve their issueUseEmpathyCallopeningBrandingPromoterAsk How isBusinessgoing thisyear??I will bemore thanHappy tohelpPitchSurvey.PromoterHave Iresolvedyour Issuetoday ?PromoterBrandedclosingUsecustomername 3timesVCIPromoterAre you callingabout an issueyou havecalled onpreviously?Makeslackcommentor postThank youat least 3times onyour callGive yourteammateshoutoutMakeyourcustomersmilePromoterSayPlease 3times onyour callIs thereanythingElse I canhelp youwith?UseEmpathyrecap the issueandsummarizedthe solutionbefore closingthe interaction Reassures thecustomer byverballycommitting toresolve their issueUseEmpathyCallopeningBrandingPromoterAsk How isBusinessgoing thisyear??I will bemore thanHappy tohelpPitchSurvey.Promoter

Team PencilSmith Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
I
4
O
5
I
6
G
7
B
8
I
9
N
10
G
11
B
12
N
13
G
14
G
15
N
16
G
17
O
18
O
19
B
20
B
21
O
22
I
23
B
24
O
  1. N-Have I resolved your Issue today ?
  2. I-Promoter
  3. I-Branded closing
  4. O-Use customer name 3 times
  5. I-VCI
  6. G-Promoter
  7. B-Are you calling about an issue you have called on previously?
  8. I-Make slack comment or post
  9. N-Thank you at least 3 times on your call
  10. G-Give your teammate shoutout
  11. B-Make your customer smile
  12. N-Promoter
  13. G-Say Please 3 times on your call
  14. G-Is there anything Else I can help you with?
  15. N-Use Empathy
  16. G-recap the issue and summarized the solution before closing the interaction
  17. O- Reassures the customer by verbally committing to resolve their issue
  18. O-Use Empathy
  19. B-Call opening Branding
  20. B-Promoter
  21. O-Ask How is Business going this year??
  22. I-I will be more than Happy to help
  23. B-Pitch Survey .
  24. O-Promoter