(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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N-Have I resolved your Issue today ?
I-Promoter
I-Branded closing
O-Use customer name 3 times
I-VCI
G-Promoter
B-Are you calling about an issue you have called on previously?
I-Make slack comment or post
N-Thank you at least 3 times on your call
G-Give your teammate shoutout
B-Make your customer smile
N-Promoter
G-Say Please 3 times on your call
G-Is there anything Else I can help you with?
N-Use Empathy
G-recap the issue and summarized the solution before closing the interaction
O-
Reassures the customer by verbally committing to resolve their issue