Usecustomername 3timesHave Iresolvedyour Issuetoday ?SayPlease 3times onyour callPromoterCallopeningBrandingMakeslackcommentor postPromoterI will bemore thanHappy tohelpAre you callingabout an issueyou havecalled onpreviously?Give yourteammateshoutoutThank youat least 3times onyour call Reassures thecustomer byverballycommitting toresolve their issueMakeyourcustomersmilerecap the issueandsummarizedthe solutionbefore closingthe interactionBrandedclosingPitchSurvey.PromoterVCIAsk How isBusinessgoing thisyear??PromoterIs thereanythingElse I canhelp youwith?PromoterUseEmpathyUseEmpathyUsecustomername 3timesHave Iresolvedyour Issuetoday ?SayPlease 3times onyour callPromoterCallopeningBrandingMakeslackcommentor postPromoterI will bemore thanHappy tohelpAre you callingabout an issueyou havecalled onpreviously?Give yourteammateshoutoutThank youat least 3times onyour call Reassures thecustomer byverballycommitting toresolve their issueMakeyourcustomersmilerecap the issueandsummarizedthe solutionbefore closingthe interactionBrandedclosingPitchSurvey.PromoterVCIAsk How isBusinessgoing thisyear??PromoterIs thereanythingElse I canhelp youwith?PromoterUseEmpathyUseEmpathy

Team PencilSmith Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
G
4
B
5
B
6
I
7
O
8
I
9
B
10
G
11
N
12
O
13
B
14
G
15
I
16
B
17
G
18
I
19
O
20
N
21
G
22
I
23
N
24
O
  1. O-Use customer name 3 times
  2. N-Have I resolved your Issue today ?
  3. G-Say Please 3 times on your call
  4. B-Promoter
  5. B-Call opening Branding
  6. I-Make slack comment or post
  7. O-Promoter
  8. I-I will be more than Happy to help
  9. B-Are you calling about an issue you have called on previously?
  10. G-Give your teammate shoutout
  11. N-Thank you at least 3 times on your call
  12. O- Reassures the customer by verbally committing to resolve their issue
  13. B-Make your customer smile
  14. G-recap the issue and summarized the solution before closing the interaction
  15. I-Branded closing
  16. B-Pitch Survey .
  17. G-Promoter
  18. I-VCI
  19. O-Ask How is Business going this year??
  20. N-Promoter
  21. G-Is there anything Else I can help you with?
  22. I-Promoter
  23. N-Use Empathy
  24. O-Use Empathy