Give yourteammateshoutoutThank youat least 3times onyour call Reassures thecustomer byverballycommitting toresolve their issuePitchSurvey.UseEmpathyPromoterI will bemore thanHappy tohelpUsecustomername 3timesSayPlease 3times onyour callUseEmpathyPromoterAre you callingabout an issueyou havecalled onpreviously?PromoterIs thereanythingElse I canhelp youwith?Ask How isBusinessgoing thisyear??Have Iresolvedyour Issuetoday ?PromoterCallopeningBrandingrecap the issueandsummarizedthe solutionbefore closingthe interactionPromoterBrandedclosingMakeyourcustomersmileVCIMakeslackcommentor postGive yourteammateshoutoutThank youat least 3times onyour call Reassures thecustomer byverballycommitting toresolve their issuePitchSurvey.UseEmpathyPromoterI will bemore thanHappy tohelpUsecustomername 3timesSayPlease 3times onyour callUseEmpathyPromoterAre you callingabout an issueyou havecalled onpreviously?PromoterIs thereanythingElse I canhelp youwith?Ask How isBusinessgoing thisyear??Have Iresolvedyour Issuetoday ?PromoterCallopeningBrandingrecap the issueandsummarizedthe solutionbefore closingthe interactionPromoterBrandedclosingMakeyourcustomersmileVCIMakeslackcommentor post

Team PencilSmith Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
O
4
B
5
N
6
I
7
I
8
O
9
G
10
O
11
B
12
B
13
O
14
G
15
O
16
N
17
G
18
B
19
G
20
N
21
I
22
B
23
I
24
I
  1. G-Give your teammate shoutout
  2. N-Thank you at least 3 times on your call
  3. O- Reassures the customer by verbally committing to resolve their issue
  4. B-Pitch Survey .
  5. N-Use Empathy
  6. I-Promoter
  7. I-I will be more than Happy to help
  8. O-Use customer name 3 times
  9. G-Say Please 3 times on your call
  10. O-Use Empathy
  11. B-Promoter
  12. B-Are you calling about an issue you have called on previously?
  13. O-Promoter
  14. G-Is there anything Else I can help you with?
  15. O-Ask How is Business going this year??
  16. N-Have I resolved your Issue today ?
  17. G-Promoter
  18. B-Call opening Branding
  19. G-recap the issue and summarized the solution before closing the interaction
  20. N-Promoter
  21. I-Branded closing
  22. B-Make your customer smile
  23. I-VCI
  24. I-Make slack comment or post