recap the issueandsummarizedthe solutionbefore closingthe interactionThank youat least 3times onyour callVCIPromoterPitchSurvey.UseEmpathyAre you callingabout an issueyou havecalled onpreviously?Give yourteammateshoutoutI will bemore thanHappy tohelpHave Iresolvedyour Issuetoday ?CallopeningBrandingBrandedclosingMakeslackcommentor postSayPlease 3times onyour callIs thereanythingElse I canhelp youwith?UseEmpathyMakeyourcustomersmileUsecustomername 3times Reassures thecustomer byverballycommitting toresolve their issuePromoterPromoterPromoterAsk How isBusinessgoing thisyear??Promoterrecap the issueandsummarizedthe solutionbefore closingthe interactionThank youat least 3times onyour callVCIPromoterPitchSurvey.UseEmpathyAre you callingabout an issueyou havecalled onpreviously?Give yourteammateshoutoutI will bemore thanHappy tohelpHave Iresolvedyour Issuetoday ?CallopeningBrandingBrandedclosingMakeslackcommentor postSayPlease 3times onyour callIs thereanythingElse I canhelp youwith?UseEmpathyMakeyourcustomersmileUsecustomername 3times Reassures thecustomer byverballycommitting toresolve their issuePromoterPromoterPromoterAsk How isBusinessgoing thisyear??Promoter

Team PencilSmith Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
I
4
I
5
B
6
N
7
B
8
G
9
I
10
N
11
B
12
I
13
I
14
G
15
G
16
O
17
B
18
O
19
O
20
B
21
O
22
N
23
O
24
G
  1. G-recap the issue and summarized the solution before closing the interaction
  2. N-Thank you at least 3 times on your call
  3. I-VCI
  4. I-Promoter
  5. B-Pitch Survey .
  6. N-Use Empathy
  7. B-Are you calling about an issue you have called on previously?
  8. G-Give your teammate shoutout
  9. I-I will be more than Happy to help
  10. N-Have I resolved your Issue today ?
  11. B-Call opening Branding
  12. I-Branded closing
  13. I-Make slack comment or post
  14. G-Say Please 3 times on your call
  15. G-Is there anything Else I can help you with?
  16. O-Use Empathy
  17. B-Make your customer smile
  18. O-Use customer name 3 times
  19. O- Reassures the customer by verbally committing to resolve their issue
  20. B-Promoter
  21. O-Promoter
  22. N-Promoter
  23. O-Ask How is Business going this year??
  24. G-Promoter