UseEmpathyGive yourteammateshoutoutSayPlease 3times onyour callPromoterPromoter Reassures thecustomer byverballycommitting toresolve their issueUseEmpathyIs thereanythingElse I canhelp youwith?MakeyourcustomersmileCallopeningBrandingAsk How isBusinessgoing thisyear??PromoterPromoterUsecustomername 3timesAre you callingabout an issueyou havecalled onpreviously?BrandedclosingI will bemore thanHappy tohelpMakeslackcommentor postPromoterrecap the issueandsummarizedthe solutionbefore closingthe interactionThank youat least 3times onyour callPitchSurvey.Have Iresolvedyour Issuetoday ?VCIUseEmpathyGive yourteammateshoutoutSayPlease 3times onyour callPromoterPromoter Reassures thecustomer byverballycommitting toresolve their issueUseEmpathyIs thereanythingElse I canhelp youwith?MakeyourcustomersmileCallopeningBrandingAsk How isBusinessgoing thisyear??PromoterPromoterUsecustomername 3timesAre you callingabout an issueyou havecalled onpreviously?BrandedclosingI will bemore thanHappy tohelpMakeslackcommentor postPromoterrecap the issueandsummarizedthe solutionbefore closingthe interactionThank youat least 3times onyour callPitchSurvey.Have Iresolvedyour Issuetoday ?VCI

Team PencilSmith Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
G
4
G
5
B
6
O
7
O
8
G
9
B
10
B
11
O
12
I
13
N
14
O
15
B
16
I
17
I
18
I
19
O
20
G
21
N
22
B
23
N
24
I
  1. N-Use Empathy
  2. G-Give your teammate shoutout
  3. G-Say Please 3 times on your call
  4. G-Promoter
  5. B-Promoter
  6. O- Reassures the customer by verbally committing to resolve their issue
  7. O-Use Empathy
  8. G-Is there anything Else I can help you with?
  9. B-Make your customer smile
  10. B-Call opening Branding
  11. O-Ask How is Business going this year??
  12. I-Promoter
  13. N-Promoter
  14. O-Use customer name 3 times
  15. B-Are you calling about an issue you have called on previously?
  16. I-Branded closing
  17. I-I will be more than Happy to help
  18. I-Make slack comment or post
  19. O-Promoter
  20. G-recap the issue and summarized the solution before closing the interaction
  21. N-Thank you at least 3 times on your call
  22. B-Pitch Survey .
  23. N-Have I resolved your Issue today ?
  24. I-VCI