Nurse said noone answeredwhen trying tocall report toSNF Ptappealstheir DCHomelesspt needsO2!Dealt withan angryfamilymemberCompleted3+PASRRsin a weekTherapyrecommendsARU for anunfunded pt Pt wentAMAMade anAPS/CPSreportForgot toupdateNATE!Completed aHealthstreamHad a ptthank youfor yourhelp ArrangingunfundeddialysischairHomelesspt needsa homeHH/Infusion/Wound VacTrifectaGot firedby apatientPt needed aride home,but had nokeys! Set upGIPhospiceHad all 3SNFchoicesdecline Pt asks forhelp gettingthem to thebathroom NHrefusedtheir ownresidentReceivedMOT forSNF within1 hour! Same ptreadmits3x in amonth Demographicssay insured,but pt isunfundedMOT in,but pt stillhere thenext day Doctorplaces DCordersafter 4pm All nurseswere present& on time forMDRsFind a NHthatallowssmoking Refrainedfrom eatinga treat that arep broughtDoc wason timefor MDRsPt changedDC planthe day ofDCHad tocall ITForgot toclockout/in forlunch Pt calledyou a"doctor" "but theDr said IneedARU"Rep askshow theycan get morereferrals Goals ofcareconversationLevel ofCaredenied byinsurancePt says"no onetold methat." Nurse said noone answeredwhen trying tocall report toSNF Ptappealstheir DCHomelesspt needsO2!Dealt withan angryfamilymemberCompleted3+PASRRsin a weekTherapyrecommendsARU for anunfunded pt Pt wentAMAMade anAPS/CPSreportForgot toupdateNATE!Completed aHealthstreamHad a ptthank youfor yourhelp ArrangingunfundeddialysischairHomelesspt needsa homeHH/Infusion/Wound VacTrifectaGot firedby apatientPt needed aride home,but had nokeys! Set upGIPhospiceHad all 3SNFchoicesdecline Pt asks forhelp gettingthem to thebathroom NHrefusedtheir ownresidentReceivedMOT forSNF within1 hour! Same ptreadmits3x in amonth Demographicssay insured,but pt isunfundedMOT in,but pt stillhere thenext day Doctorplaces DCordersafter 4pm All nurseswere present& on time forMDRsFind a NHthatallowssmoking Refrainedfrom eatinga treat that arep broughtDoc wason timefor MDRsPt changedDC planthe day ofDCHad tocall ITForgot toclockout/in forlunch Pt calledyou a"doctor" "but theDr said IneedARU"Rep askshow theycan get morereferrals Goals ofcareconversationLevel ofCaredenied byinsurancePt says"no onetold methat." 

Case Management - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Nurse said no one answered when trying to call report to SNF
  2. Pt appeals their DC
  3. Homeless pt needs O2!
  4. Dealt with an angry family member
  5. Completed 3+ PASRRs in a week
  6. Therapy recommends ARU for an unfunded pt
  7. Pt went AMA
  8. Made an APS/CPS report
  9. Forgot to update NATE!
  10. Completed a Healthstream
  11. Had a pt thank you for your help
  12. Arranging unfunded dialysis chair
  13. Homeless pt needs a home
  14. HH/ Infusion/ Wound Vac Trifecta
  15. Got fired by a patient
  16. Pt needed a ride home, but had no keys!
  17. Set up GIP hospice
  18. Had all 3 SNF choices decline
  19. Pt asks for help getting them to the bathroom
  20. NH refused their own resident
  21. Received MOT for SNF within 1 hour!
  22. Same pt readmits 3x in a month
  23. Demographics say insured, but pt is unfunded
  24. MOT in, but pt still here the next day
  25. Doctor places DC orders after 4pm
  26. All nurses were present & on time for MDRs
  27. Find a NH that allows smoking
  28. Refrained from eating a treat that a rep brought
  29. Doc was on time for MDRs
  30. Pt changed DC plan the day of DC
  31. Had to call IT
  32. Forgot to clock out/in for lunch
  33. Pt called you a "doctor"
  34. "but the Dr said I need ARU"
  35. Rep asks how they can get more referrals
  36. Goals of care conversation
  37. Level of Care denied by insurance
  38. Pt says "no one told me that."