Completed aHealthstreamRefrainedfrom eatinga treat that arep broughtDoctorplaces DCordersafter 4pm Forgot toupdateNATE!Dealt withan angryfamilymemberCompleted3+PASRRsin a weekGoals ofcareconversationPt asks forhelp gettingthem to thebathroom Had all 3SNFchoicesdecline Pt needed aride home,but had nokeys! Had tocall ITMOT in,but pt stillhere thenext day Forgot toclockout/in forlunch Ptappealstheir DCPt changedDC planthe day ofDCHH/Infusion/Wound VacTrifectaAll nurseswere present& on time forMDRsPt calledyou a"doctor" ArrangingunfundeddialysischairRep askshow theycan get morereferrals Find a NHthatallowssmoking Pt says"no onetold methat." NHrefusedtheir ownresidentMade anAPS/CPSreport"but theDr said IneedARU"TherapyrecommendsARU for anunfunded pt Had a ptthank youfor yourhelp Pt wentAMAHomelesspt needsa homeSame ptreadmits3x in amonth ReceivedMOT forSNF within1 hour! Got firedby apatientHomelesspt needsO2!Doc wason timefor MDRsLevel ofCaredenied byinsuranceSet upGIPhospiceNurse said noone answeredwhen trying tocall report toSNF Demographicssay insured,but pt isunfundedCompleted aHealthstreamRefrainedfrom eatinga treat that arep broughtDoctorplaces DCordersafter 4pm Forgot toupdateNATE!Dealt withan angryfamilymemberCompleted3+PASRRsin a weekGoals ofcareconversationPt asks forhelp gettingthem to thebathroom Had all 3SNFchoicesdecline Pt needed aride home,but had nokeys! Had tocall ITMOT in,but pt stillhere thenext day Forgot toclockout/in forlunch Ptappealstheir DCPt changedDC planthe day ofDCHH/Infusion/Wound VacTrifectaAll nurseswere present& on time forMDRsPt calledyou a"doctor" ArrangingunfundeddialysischairRep askshow theycan get morereferrals Find a NHthatallowssmoking Pt says"no onetold methat." NHrefusedtheir ownresidentMade anAPS/CPSreport"but theDr said IneedARU"TherapyrecommendsARU for anunfunded pt Had a ptthank youfor yourhelp Pt wentAMAHomelesspt needsa homeSame ptreadmits3x in amonth ReceivedMOT forSNF within1 hour! Got firedby apatientHomelesspt needsO2!Doc wason timefor MDRsLevel ofCaredenied byinsuranceSet upGIPhospiceNurse said noone answeredwhen trying tocall report toSNF Demographicssay insured,but pt isunfunded

Case Management - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a Healthstream
  2. Refrained from eating a treat that a rep brought
  3. Doctor places DC orders after 4pm
  4. Forgot to update NATE!
  5. Dealt with an angry family member
  6. Completed 3+ PASRRs in a week
  7. Goals of care conversation
  8. Pt asks for help getting them to the bathroom
  9. Had all 3 SNF choices decline
  10. Pt needed a ride home, but had no keys!
  11. Had to call IT
  12. MOT in, but pt still here the next day
  13. Forgot to clock out/in for lunch
  14. Pt appeals their DC
  15. Pt changed DC plan the day of DC
  16. HH/ Infusion/ Wound Vac Trifecta
  17. All nurses were present & on time for MDRs
  18. Pt called you a "doctor"
  19. Arranging unfunded dialysis chair
  20. Rep asks how they can get more referrals
  21. Find a NH that allows smoking
  22. Pt says "no one told me that."
  23. NH refused their own resident
  24. Made an APS/CPS report
  25. "but the Dr said I need ARU"
  26. Therapy recommends ARU for an unfunded pt
  27. Had a pt thank you for your help
  28. Pt went AMA
  29. Homeless pt needs a home
  30. Same pt readmits 3x in a month
  31. Received MOT for SNF within 1 hour!
  32. Got fired by a patient
  33. Homeless pt needs O2!
  34. Doc was on time for MDRs
  35. Level of Care denied by insurance
  36. Set up GIP hospice
  37. Nurse said no one answered when trying to call report to SNF
  38. Demographics say insured, but pt is unfunded