Side ofpersonVerbalaggressionEmpathizeListenVisibleat alltimesde-escalationPhysicalaggressionlack ofeyecontactand cryingCollaborativeviewRemainCalmit’s notso badChangethesettingAcrisisRedirectattention increasepraiseif youdon’t,thendevelop analliance &gatherinformationsafetyAnxietyGetHelpneutral&attentivelimitsRespectSpaceToneratevolumeSide ofpersonVerbalaggressionEmpathizeListenVisibleat alltimesde-escalationPhysicalaggressionlack ofeyecontactand cryingCollaborativeviewRemainCalmit’s notso badChangethesettingAcrisisRedirectattention increasepraiseif youdon’t,thendevelop analliance &gatherinformationsafetyAnxietyGetHelpneutral&attentivelimitsRespectSpaceToneratevolume

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Side of person
  2. Verbal aggression
  3. Empathize
  4. Listen
  5. Visible at all times
  6. de-escalation
  7. Physical aggression
  8. lack of eye contact and crying
  9. Collaborative view
  10. Remain Calm
  11. it’s not so bad
  12. Change the setting
  13. A crisis
  14. Redirect attention
  15. increase praise
  16. if you don’t, then
  17. develop an alliance & gather information
  18. safety
  19. Anxiety
  20. Get Help
  21. neutral & attentive
  22. limits
  23. Respect Space
  24. Tone rate volume