if youdon’t,thenChangethesettingRemainCalmit’s notso badAnxietyVerbalaggressionListenSide ofpersonGetHelpRedirectattention lack ofeyecontactand cryingdevelop analliance &gatherinformationCollaborativeviewEmpathizeAcrisisPhysicalaggressionRespectSpaceneutral&attentivesafetylimitsToneratevolumeVisibleat alltimesde-escalationincreasepraiseif youdon’t,thenChangethesettingRemainCalmit’s notso badAnxietyVerbalaggressionListenSide ofpersonGetHelpRedirectattention lack ofeyecontactand cryingdevelop analliance &gatherinformationCollaborativeviewEmpathizeAcrisisPhysicalaggressionRespectSpaceneutral&attentivesafetylimitsToneratevolumeVisibleat alltimesde-escalationincreasepraise

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. if you don’t, then
  2. Change the setting
  3. Remain Calm
  4. it’s not so bad
  5. Anxiety
  6. Verbal aggression
  7. Listen
  8. Side of person
  9. Get Help
  10. Redirect attention
  11. lack of eye contact and crying
  12. develop an alliance & gather information
  13. Collaborative view
  14. Empathize
  15. A crisis
  16. Physical aggression
  17. Respect Space
  18. neutral & attentive
  19. safety
  20. limits
  21. Tone rate volume
  22. Visible at all times
  23. de-escalation
  24. increase praise