EmpathizeToneratevolumeChangethesettingVisibleat alltimesneutral&attentiveCollaborativeviewRespectSpaceVerbalaggressiondevelop analliance &gatherinformationListenPhysicalaggressionit’s notso badAnxietyincreasepraiselack ofeyecontactand cryinglimitsRedirectattention GetHelpde-escalationRemainCalmif youdon’t,thenAcrisissafetySide ofpersonEmpathizeToneratevolumeChangethesettingVisibleat alltimesneutral&attentiveCollaborativeviewRespectSpaceVerbalaggressiondevelop analliance &gatherinformationListenPhysicalaggressionit’s notso badAnxietyincreasepraiselack ofeyecontactand cryinglimitsRedirectattention GetHelpde-escalationRemainCalmif youdon’t,thenAcrisissafetySide ofperson

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathize
  2. Tone rate volume
  3. Change the setting
  4. Visible at all times
  5. neutral & attentive
  6. Collaborative view
  7. Respect Space
  8. Verbal aggression
  9. develop an alliance & gather information
  10. Listen
  11. Physical aggression
  12. it’s not so bad
  13. Anxiety
  14. increase praise
  15. lack of eye contact and crying
  16. limits
  17. Redirect attention
  18. Get Help
  19. de-escalation
  20. Remain Calm
  21. if you don’t, then
  22. A crisis
  23. safety
  24. Side of person