EmpathizeVisibleat alltimesRespectSpacelack ofeyecontactand cryingChangethesettingincreasepraiseAnxietyneutral&attentivelimitsRemainCalmif youdon’t,thenRedirectattention CollaborativeviewListenVerbalaggressionGetHelpSide ofpersonde-escalationit’s notso badPhysicalaggressiondevelop analliance &gatherinformationToneratevolumeAcrisissafetyEmpathizeVisibleat alltimesRespectSpacelack ofeyecontactand cryingChangethesettingincreasepraiseAnxietyneutral&attentivelimitsRemainCalmif youdon’t,thenRedirectattention CollaborativeviewListenVerbalaggressionGetHelpSide ofpersonde-escalationit’s notso badPhysicalaggressiondevelop analliance &gatherinformationToneratevolumeAcrisissafety

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathize
  2. Visible at all times
  3. Respect Space
  4. lack of eye contact and crying
  5. Change the setting
  6. increase praise
  7. Anxiety
  8. neutral & attentive
  9. limits
  10. Remain Calm
  11. if you don’t, then
  12. Redirect attention
  13. Collaborative view
  14. Listen
  15. Verbal aggression
  16. Get Help
  17. Side of person
  18. de-escalation
  19. it’s not so bad
  20. Physical aggression
  21. develop an alliance & gather information
  22. Tone rate volume
  23. A crisis
  24. safety