RemainCalmlimitsAcrisisPhysicalaggressionCollaborativeviewsafetyGetHelpRespectSpaceneutral&attentiveincreasepraiseit’s notso badToneratevolumedevelop analliance &gatherinformationif youdon’t,thenEmpathizeRedirectattention Listenlack ofeyecontactand cryingde-escalationVerbalaggressionAnxietyChangethesettingVisibleat alltimesSide ofpersonRemainCalmlimitsAcrisisPhysicalaggressionCollaborativeviewsafetyGetHelpRespectSpaceneutral&attentiveincreasepraiseit’s notso badToneratevolumedevelop analliance &gatherinformationif youdon’t,thenEmpathizeRedirectattention Listenlack ofeyecontactand cryingde-escalationVerbalaggressionAnxietyChangethesettingVisibleat alltimesSide ofperson

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remain Calm
  2. limits
  3. A crisis
  4. Physical aggression
  5. Collaborative view
  6. safety
  7. Get Help
  8. Respect Space
  9. neutral & attentive
  10. increase praise
  11. it’s not so bad
  12. Tone rate volume
  13. develop an alliance & gather information
  14. if you don’t, then
  15. Empathize
  16. Redirect attention
  17. Listen
  18. lack of eye contact and crying
  19. de-escalation
  20. Verbal aggression
  21. Anxiety
  22. Change the setting
  23. Visible at all times
  24. Side of person