AcrisisRedirectattention limitsGetHelpincreasepraiseVerbalaggressionChangethesettingPhysicalaggressionRemainCalmit’s notso badde-escalationListenif youdon’t,thenneutral&attentiveVisibleat alltimessafetyAnxietyRespectSpaceCollaborativeviewSide ofpersonToneratevolumelack ofeyecontactand cryingdevelop analliance &gatherinformationEmpathizeAcrisisRedirectattention limitsGetHelpincreasepraiseVerbalaggressionChangethesettingPhysicalaggressionRemainCalmit’s notso badde-escalationListenif youdon’t,thenneutral&attentiveVisibleat alltimessafetyAnxietyRespectSpaceCollaborativeviewSide ofpersonToneratevolumelack ofeyecontactand cryingdevelop analliance &gatherinformationEmpathize

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A crisis
  2. Redirect attention
  3. limits
  4. Get Help
  5. increase praise
  6. Verbal aggression
  7. Change the setting
  8. Physical aggression
  9. Remain Calm
  10. it’s not so bad
  11. de-escalation
  12. Listen
  13. if you don’t, then
  14. neutral & attentive
  15. Visible at all times
  16. safety
  17. Anxiety
  18. Respect Space
  19. Collaborative view
  20. Side of person
  21. Tone rate volume
  22. lack of eye contact and crying
  23. develop an alliance & gather information
  24. Empathize