Physicalaggressiondevelop analliance &gatherinformationRemainCalmGetHelplack ofeyecontactand cryingincreasepraiseneutral&attentiveCollaborativeviewVerbalaggressionListenif youdon’t,thenVisibleat alltimesToneratevolumeEmpathizelimitsRespectSpacede-escalationAcrisisit’s notso badSide ofpersonRedirectattention safetyAnxietyChangethesettingPhysicalaggressiondevelop analliance &gatherinformationRemainCalmGetHelplack ofeyecontactand cryingincreasepraiseneutral&attentiveCollaborativeviewVerbalaggressionListenif youdon’t,thenVisibleat alltimesToneratevolumeEmpathizelimitsRespectSpacede-escalationAcrisisit’s notso badSide ofpersonRedirectattention safetyAnxietyChangethesetting

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Physical aggression
  2. develop an alliance & gather information
  3. Remain Calm
  4. Get Help
  5. lack of eye contact and crying
  6. increase praise
  7. neutral & attentive
  8. Collaborative view
  9. Verbal aggression
  10. Listen
  11. if you don’t, then
  12. Visible at all times
  13. Tone rate volume
  14. Empathize
  15. limits
  16. Respect Space
  17. de-escalation
  18. A crisis
  19. it’s not so bad
  20. Side of person
  21. Redirect attention
  22. safety
  23. Anxiety
  24. Change the setting