Side ofpersonincreasepraisesafetyAnxietydevelop analliance &gatherinformationRespectSpaceit’s notso badneutral&attentiveToneratevolumeAcrisisCollaborativeviewVisibleat alltimesListenRemainCalmVerbalaggressionChangethesettingPhysicalaggressionGetHelplack ofeyecontactand cryingEmpathizelimitsif youdon’t,thenRedirectattention de-escalationSide ofpersonincreasepraisesafetyAnxietydevelop analliance &gatherinformationRespectSpaceit’s notso badneutral&attentiveToneratevolumeAcrisisCollaborativeviewVisibleat alltimesListenRemainCalmVerbalaggressionChangethesettingPhysicalaggressionGetHelplack ofeyecontactand cryingEmpathizelimitsif youdon’t,thenRedirectattention de-escalation

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Side of person
  2. increase praise
  3. safety
  4. Anxiety
  5. develop an alliance & gather information
  6. Respect Space
  7. it’s not so bad
  8. neutral & attentive
  9. Tone rate volume
  10. A crisis
  11. Collaborative view
  12. Visible at all times
  13. Listen
  14. Remain Calm
  15. Verbal aggression
  16. Change the setting
  17. Physical aggression
  18. Get Help
  19. lack of eye contact and crying
  20. Empathize
  21. limits
  22. if you don’t, then
  23. Redirect attention
  24. de-escalation