(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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O-Solve a resident issue
N-Get a 5 star review from move in
O-See something wrong - fix it or ensure it gets fixed
B-Get 5 or more applications within a week
B-Give 4 or more tours within a day
N-Get 5 star review from a tour
N-Get a resident referral
O-Ensure your files have been scanned , attached & filed. Especially the lease, APP packet & renters insurance on all of your applicants for the month
I-Complete DLS CRM before 5 pm everyday for a week
G-Sparkle an apartment
O-Smile & wave hello to residents & prospects when on property
B-Get an application during tour appointment
I-For a week on the day of tour send an email with application link to all of your tours
G-Send handwritten thank you card to your new move in
G-Answer a resident’s questions
B-Get your week’s application’s APP Packet & verifications completed within 72 hours
G-Exhibit calm professional demeanor when dealing with a rude person
N-Get 5 star review from resident
B-Set 20 tour appointments within a week
O-Help another team member
I-Ensure all appointment statuses, what was shown & tour notes on preferences & why didn’t apply or what was applied for are in DLS/CRM
G-Assist resident with maintenance request
I-Follow up with all your applicants & document it in DLS/CRM
I-Call all your tours for the week within 24 hours of touring