PromoterPromoterRecap theissue inyour ownwordSecurepauseI will bemore thanhappy tohelp with ...PromoterPromoterProvidealookbackProperVCIMakeyourcustomersmileUse thecustomer'sname atleast 3 timesPromoterAsk aboutthecustomerBusinessPromoterHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Say Pleaseat least 3times onyour callAre youcalling aboutan issue onpreviouslyPromoterDo alookbackof calluseEmpathyGive thecustomer acomplimentGive yourteam matea shout outin slackPromoterBrandedClosingBuildrapportwith yourcustomerReassurethecustomerPromoterPitchSurveyPromoterPromoterPromoterRecap theissue inyour ownwordSecurepauseI will bemore thanhappy tohelp with ...PromoterPromoterProvidealookbackProperVCIMakeyourcustomersmileUse thecustomer'sname atleast 3 timesPromoterAsk aboutthecustomerBusinessPromoterHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Say Pleaseat least 3times onyour callAre youcalling aboutan issue onpreviouslyPromoterDo alookbackof calluseEmpathyGive thecustomer acomplimentGive yourteam matea shout outin slackPromoterBrandedClosingBuildrapportwith yourcustomerReassurethecustomerPromoterPitchSurveyPromoter

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
O
4
I
5
G
6
O
7
G
8
B
9
O
10
I
11
N
12
N
13
G
14
O
15
O
16
G
17
B
18
N
19
I
20
G
21
N
22
B
23
G
24
N
25
B
26
O
27
B
28
I
29
I
  1. I-Promoter
  2. B-Promoter
  3. O-Recap the issue in your own word
  4. I-Secure pause
  5. G-I will be more than happy to help with ...
  6. O-Promoter
  7. G-Promoter
  8. B-Provide a lookback
  9. O-Proper VCI
  10. I-Make your customer smile
  11. N-Use the customer's name at least 3 times
  12. N-Promoter
  13. G-Ask about the customer Business
  14. O-Promoter
  15. O-Have I resolved all of your issues today? Is there anything else I can help you with?
  16. G-Say Please at least 3 times on your call
  17. B-Are you calling about an issue on previously
  18. N-Promoter
  19. I-Do a lookback of call
  20. G-use Empathy
  21. N-Give the customer a compliment
  22. B-Give your team mate a shout out in slack
  23. G-Promoter
  24. N-Branded Closing
  25. B-Build rapport with your customer
  26. O-Reassure the customer
  27. B-Promoter
  28. I-Pitch Survey
  29. I-Promoter