PromoterBuildrapportwith yourcustomerAsk aboutthecustomerBusinessPromoterPromoterDo alookbackof callPromoterPromoterReassurethecustomerPromoterGive thecustomer acomplimentSay Pleaseat least 3times onyour callI will bemore thanhappy tohelp with ...Are youcalling aboutan issue onpreviouslyPitchSurveyProperVCIUse thecustomer'sname atleast 3 timesProvidealookbackSecurepauseGive yourteam matea shout outin slackBrandedClosingMakeyourcustomersmileHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?PromoterRecap theissue inyour ownwordPromoteruseEmpathyPromoterPromoterPromoterBuildrapportwith yourcustomerAsk aboutthecustomerBusinessPromoterPromoterDo alookbackof callPromoterPromoterReassurethecustomerPromoterGive thecustomer acomplimentSay Pleaseat least 3times onyour callI will bemore thanhappy tohelp with ...Are youcalling aboutan issue onpreviouslyPitchSurveyProperVCIUse thecustomer'sname atleast 3 timesProvidealookbackSecurepauseGive yourteam matea shout outin slackBrandedClosingMakeyourcustomersmileHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?PromoterRecap theissue inyour ownwordPromoteruseEmpathyPromoterPromoter

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
G
4
B
5
N
6
I
7
I
8
B
9
O
10
N
11
N
12
G
13
G
14
B
15
I
16
O
17
N
18
B
19
I
20
B
21
N
22
I
23
O
24
G
25
O
26
G
27
G
28
O
29
O
  1. I-Promoter
  2. B-Build rapport with your customer
  3. G-Ask about the customer Business
  4. B-Promoter
  5. N-Promoter
  6. I-Do a lookback of call
  7. I-Promoter
  8. B-Promoter
  9. O-Reassure the customer
  10. N-Promoter
  11. N-Give the customer a compliment
  12. G-Say Please at least 3 times on your call
  13. G-I will be more than happy to help with ...
  14. B-Are you calling about an issue on previously
  15. I-Pitch Survey
  16. O-Proper VCI
  17. N-Use the customer's name at least 3 times
  18. B-Provide a lookback
  19. I-Secure pause
  20. B-Give your team mate a shout out in slack
  21. N-Branded Closing
  22. I-Make your customer smile
  23. O-Have I resolved all of your issues today? Is there anything else I can help you with?
  24. G-Promoter
  25. O-Recap the issue in your own word
  26. G-Promoter
  27. G-use Empathy
  28. O-Promoter
  29. O-Promoter