PromoterPromoterMakeyourcustomersmileI will bemore thanhappy tohelp with ...Use thecustomer'sname atleast 3 timesPromoterGive thecustomer acomplimentPromoterPromoterSecurepausePromoterHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?PromoterRecap theissue inyour ownwordBrandedClosingPitchSurveyReassurethecustomerPromoterDo alookbackof callGive yourteam matea shout outin slackuseEmpathySay Pleaseat least 3times onyour callAsk aboutthecustomerBusinessBuildrapportwith yourcustomerPromoterProvidealookbackProperVCIPromoterAre youcalling aboutan issue onpreviouslyPromoterPromoterMakeyourcustomersmileI will bemore thanhappy tohelp with ...Use thecustomer'sname atleast 3 timesPromoterGive thecustomer acomplimentPromoterPromoterSecurepausePromoterHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?PromoterRecap theissue inyour ownwordBrandedClosingPitchSurveyReassurethecustomerPromoterDo alookbackof callGive yourteam matea shout outin slackuseEmpathySay Pleaseat least 3times onyour callAsk aboutthecustomerBusinessBuildrapportwith yourcustomerPromoterProvidealookbackProperVCIPromoterAre youcalling aboutan issue onpreviously

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
I
4
G
5
N
6
N
7
N
8
N
9
G
10
I
11
O
12
O
13
G
14
O
15
N
16
I
17
O
18
O
19
I
20
B
21
G
22
G
23
G
24
B
25
B
26
B
27
O
28
I
29
B
  1. B-Promoter
  2. I-Promoter
  3. I-Make your customer smile
  4. G-I will be more than happy to help with ...
  5. N-Use the customer's name at least 3 times
  6. N-Promoter
  7. N-Give the customer a compliment
  8. N-Promoter
  9. G-Promoter
  10. I-Secure pause
  11. O-Promoter
  12. O-Have I resolved all of your issues today? Is there anything else I can help you with?
  13. G-Promoter
  14. O-Recap the issue in your own word
  15. N-Branded Closing
  16. I-Pitch Survey
  17. O-Reassure the customer
  18. O-Promoter
  19. I-Do a lookback of call
  20. B-Give your team mate a shout out in slack
  21. G-use Empathy
  22. G-Say Please at least 3 times on your call
  23. G-Ask about the customer Business
  24. B-Build rapport with your customer
  25. B-Promoter
  26. B-Provide a lookback
  27. O-Proper VCI
  28. I-Promoter
  29. B-Are you calling about an issue on previously