PitchSurveyAsk aboutthecustomerBusinessProvidealookbackBrandedClosingPromoterPromoterPromoterSecurepausePromoterI will bemore thanhappy tohelp with ...Do alookbackof callPromoterPromoterGive thecustomer acomplimentMakeyourcustomersmileReassurethecustomerHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Are youcalling aboutan issue onpreviouslyPromoterSay Pleaseat least 3times onyour callRecap theissue inyour ownwordGive yourteam matea shout outin slackuseEmpathyProperVCIPromoterPromoterPromoterBuildrapportwith yourcustomerUse thecustomer'sname atleast 3 timesPitchSurveyAsk aboutthecustomerBusinessProvidealookbackBrandedClosingPromoterPromoterPromoterSecurepausePromoterI will bemore thanhappy tohelp with ...Do alookbackof callPromoterPromoterGive thecustomer acomplimentMakeyourcustomersmileReassurethecustomerHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Are youcalling aboutan issue onpreviouslyPromoterSay Pleaseat least 3times onyour callRecap theissue inyour ownwordGive yourteam matea shout outin slackuseEmpathyProperVCIPromoterPromoterPromoterBuildrapportwith yourcustomerUse thecustomer'sname atleast 3 times

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
N
5
O
6
G
7
B
8
I
9
B
10
G
11
I
12
I
13
I
14
N
15
I
16
O
17
O
18
B
19
N
20
G
21
O
22
B
23
G
24
O
25
O
26
G
27
N
28
B
29
N
  1. I-Pitch Survey
  2. G-Ask about the customer Business
  3. B-Provide a lookback
  4. N-Branded Closing
  5. O-Promoter
  6. G-Promoter
  7. B-Promoter
  8. I-Secure pause
  9. B-Promoter
  10. G-I will be more than happy to help with ...
  11. I-Do a lookback of call
  12. I-Promoter
  13. I-Promoter
  14. N-Give the customer a compliment
  15. I-Make your customer smile
  16. O-Reassure the customer
  17. O-Have I resolved all of your issues today? Is there anything else I can help you with?
  18. B-Are you calling about an issue on previously
  19. N-Promoter
  20. G-Say Please at least 3 times on your call
  21. O-Recap the issue in your own word
  22. B-Give your team mate a shout out in slack
  23. G-use Empathy
  24. O-Proper VCI
  25. O-Promoter
  26. G-Promoter
  27. N-Promoter
  28. B-Build rapport with your customer
  29. N-Use the customer's name at least 3 times