PromoterAre youcalling aboutan issue onpreviouslySay Pleaseat least 3times onyour callPromoterPromoterMakeyourcustomersmileRecap theissue inyour ownwordBuildrapportwith yourcustomerAsk aboutthecustomerBusinessPromoterUse thecustomer'sname atleast 3 timesPromoterProperVCISecurepauseGive yourteam matea shout outin slackReassurethecustomerDo alookbackof callPromoterPitchSurveyPromoterProvidealookbackPromoterI will bemore thanhappy tohelp with ...PromoterHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Give thecustomer acomplimentuseEmpathyBrandedClosingPromoterPromoterAre youcalling aboutan issue onpreviouslySay Pleaseat least 3times onyour callPromoterPromoterMakeyourcustomersmileRecap theissue inyour ownwordBuildrapportwith yourcustomerAsk aboutthecustomerBusinessPromoterUse thecustomer'sname atleast 3 timesPromoterProperVCISecurepauseGive yourteam matea shout outin slackReassurethecustomerDo alookbackof callPromoterPitchSurveyPromoterProvidealookbackPromoterI will bemore thanhappy tohelp with ...PromoterHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Give thecustomer acomplimentuseEmpathyBrandedClosingPromoter

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
G
4
O
5
O
6
I
7
O
8
B
9
G
10
I
11
N
12
N
13
O
14
I
15
B
16
O
17
I
18
G
19
I
20
I
21
B
22
G
23
G
24
N
25
O
26
N
27
G
28
N
29
B
  1. B-Promoter
  2. B-Are you calling about an issue on previously
  3. G-Say Please at least 3 times on your call
  4. O-Promoter
  5. O-Promoter
  6. I-Make your customer smile
  7. O-Recap the issue in your own word
  8. B-Build rapport with your customer
  9. G-Ask about the customer Business
  10. I-Promoter
  11. N-Use the customer's name at least 3 times
  12. N-Promoter
  13. O-Proper VCI
  14. I-Secure pause
  15. B-Give your team mate a shout out in slack
  16. O-Reassure the customer
  17. I-Do a lookback of call
  18. G-Promoter
  19. I-Pitch Survey
  20. I-Promoter
  21. B-Provide a lookback
  22. G-Promoter
  23. G-I will be more than happy to help with ...
  24. N-Promoter
  25. O-Have I resolved all of your issues today? Is there anything else I can help you with?
  26. N-Give the customer a compliment
  27. G-use Empathy
  28. N-Branded Closing
  29. B-Promoter