PromoterGive yourteam matea shout outin slackPromoteruseEmpathyPromoterSay Pleaseat least 3times onyour callProperVCIPromoterMakeyourcustomersmileUse thecustomer'sname atleast 3 timesPromoterProvidealookbackBuildrapportwith yourcustomerPromoterGive thecustomer acomplimentRecap theissue inyour ownwordPromoterReassurethecustomerBrandedClosingHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?PromoterPromoterAsk aboutthecustomerBusinessSecurepauseAre youcalling aboutan issue onpreviouslyPitchSurveyPromoterDo alookbackof callI will bemore thanhappy tohelp with ...PromoterGive yourteam matea shout outin slackPromoteruseEmpathyPromoterSay Pleaseat least 3times onyour callProperVCIPromoterMakeyourcustomersmileUse thecustomer'sname atleast 3 timesPromoterProvidealookbackBuildrapportwith yourcustomerPromoterGive thecustomer acomplimentRecap theissue inyour ownwordPromoterReassurethecustomerBrandedClosingHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?PromoterPromoterAsk aboutthecustomerBusinessSecurepauseAre youcalling aboutan issue onpreviouslyPitchSurveyPromoterDo alookbackof callI will bemore thanhappy tohelp with ...

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
N
4
G
5
B
6
G
7
O
8
G
9
I
10
N
11
I
12
B
13
B
14
B
15
N
16
O
17
N
18
O
19
N
20
O
21
O
22
O
23
G
24
I
25
B
26
I
27
G
28
I
29
G
  1. I-Promoter
  2. B-Give your team mate a shout out in slack
  3. N-Promoter
  4. G-use Empathy
  5. B-Promoter
  6. G-Say Please at least 3 times on your call
  7. O-Proper VCI
  8. G-Promoter
  9. I-Make your customer smile
  10. N-Use the customer's name at least 3 times
  11. I-Promoter
  12. B-Provide a lookback
  13. B-Build rapport with your customer
  14. B-Promoter
  15. N-Give the customer a compliment
  16. O-Recap the issue in your own word
  17. N-Promoter
  18. O-Reassure the customer
  19. N-Branded Closing
  20. O-Have I resolved all of your issues today? Is there anything else I can help you with?
  21. O-Promoter
  22. O-Promoter
  23. G-Ask about the customer Business
  24. I-Secure pause
  25. B-Are you calling about an issue on previously
  26. I-Pitch Survey
  27. G-Promoter
  28. I-Do a lookback of call
  29. G-I will be more than happy to help with ...