PromoterSecurepausePromoterProperVCIReassurethecustomerUse thecustomer'sname atleast 3 timesuseEmpathyPromoterSay Pleaseat least 3times onyour callBuildrapportwith yourcustomerPromoterPromoterMakeyourcustomersmilePromoterRecap theissue inyour ownwordHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?BrandedClosingPromoterGive thecustomer acomplimentPromoterPromoterAsk aboutthecustomerBusinessPromoterGive yourteam matea shout outin slackI will bemore thanhappy tohelp with ...Do alookbackof callPitchSurveyAre youcalling aboutan issue onpreviouslyProvidealookbackPromoterSecurepausePromoterProperVCIReassurethecustomerUse thecustomer'sname atleast 3 timesuseEmpathyPromoterSay Pleaseat least 3times onyour callBuildrapportwith yourcustomerPromoterPromoterMakeyourcustomersmilePromoterRecap theissue inyour ownwordHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?BrandedClosingPromoterGive thecustomer acomplimentPromoterPromoterAsk aboutthecustomerBusinessPromoterGive yourteam matea shout outin slackI will bemore thanhappy tohelp with ...Do alookbackof callPitchSurveyAre youcalling aboutan issue onpreviouslyProvidealookback

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
I
4
O
5
O
6
N
7
G
8
B
9
G
10
B
11
B
12
I
13
I
14
G
15
O
16
O
17
N
18
N
19
N
20
G
21
O
22
G
23
O
24
B
25
G
26
I
27
I
28
B
29
B
  1. N-Promoter
  2. I-Secure pause
  3. I-Promoter
  4. O-Proper VCI
  5. O-Reassure the customer
  6. N-Use the customer's name at least 3 times
  7. G-use Empathy
  8. B-Promoter
  9. G-Say Please at least 3 times on your call
  10. B-Build rapport with your customer
  11. B-Promoter
  12. I-Promoter
  13. I-Make your customer smile
  14. G-Promoter
  15. O-Recap the issue in your own word
  16. O-Have I resolved all of your issues today? Is there anything else I can help you with?
  17. N-Branded Closing
  18. N-Promoter
  19. N-Give the customer a compliment
  20. G-Promoter
  21. O-Promoter
  22. G-Ask about the customer Business
  23. O-Promoter
  24. B-Give your team mate a shout out in slack
  25. G-I will be more than happy to help with ...
  26. I-Do a lookback of call
  27. I-Pitch Survey
  28. B-Are you calling about an issue on previously
  29. B-Provide a lookback