Do alookbackof calluseEmpathyHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Buildrapportwith yourcustomerPromoterProperVCIGive yourteam matea shout outin slackPromoterSay Pleaseat least 3times onyour callRecap theissue inyour ownwordAsk aboutthecustomerBusinessAre youcalling aboutan issue onpreviouslyPromoterPromoterI will bemore thanhappy tohelp with ...PromoterBrandedClosingReassurethecustomerProvidealookbackPromoterUse thecustomer'sname atleast 3 timesGive thecustomer acomplimentMakeyourcustomersmilePromoterPitchSurveyPromoterPromoterPromoterSecurepauseDo alookbackof calluseEmpathyHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Buildrapportwith yourcustomerPromoterProperVCIGive yourteam matea shout outin slackPromoterSay Pleaseat least 3times onyour callRecap theissue inyour ownwordAsk aboutthecustomerBusinessAre youcalling aboutan issue onpreviouslyPromoterPromoterI will bemore thanhappy tohelp with ...PromoterBrandedClosingReassurethecustomerProvidealookbackPromoterUse thecustomer'sname atleast 3 timesGive thecustomer acomplimentMakeyourcustomersmilePromoterPitchSurveyPromoterPromoterPromoterSecurepause

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
O
4
B
5
G
6
O
7
B
8
I
9
G
10
O
11
G
12
B
13
B
14
N
15
G
16
O
17
N
18
O
19
B
20
I
21
N
22
N
23
I
24
G
25
I
26
O
27
N
28
B
29
I
  1. I-Do a lookback of call
  2. G-use Empathy
  3. O-Have I resolved all of your issues today? Is there anything else I can help you with?
  4. B-Build rapport with your customer
  5. G-Promoter
  6. O-Proper VCI
  7. B-Give your team mate a shout out in slack
  8. I-Promoter
  9. G-Say Please at least 3 times on your call
  10. O-Recap the issue in your own word
  11. G-Ask about the customer Business
  12. B-Are you calling about an issue on previously
  13. B-Promoter
  14. N-Promoter
  15. G-I will be more than happy to help with ...
  16. O-Promoter
  17. N-Branded Closing
  18. O-Reassure the customer
  19. B-Provide a lookback
  20. I-Promoter
  21. N-Use the customer's name at least 3 times
  22. N-Give the customer a compliment
  23. I-Make your customer smile
  24. G-Promoter
  25. I-Pitch Survey
  26. O-Promoter
  27. N-Promoter
  28. B-Promoter
  29. I-Secure pause