PromoterSecurepauseProperVCIPromoterAre youcalling aboutan issue onpreviouslyPromoterPromoterGive yourteam matea shout outin slackSay Pleaseat least 3times onyour callRecap theissue inyour ownwordGive thecustomer acomplimentPromoterMakeyourcustomersmileUse thecustomer'sname atleast 3 timesBuildrapportwith yourcustomerI will bemore thanhappy tohelp with ...PromoterDo alookbackof callBrandedClosingReassurethecustomerPitchSurveyAsk aboutthecustomerBusinessPromoteruseEmpathyPromoterProvidealookbackPromoterPromoterHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?PromoterSecurepauseProperVCIPromoterAre youcalling aboutan issue onpreviouslyPromoterPromoterGive yourteam matea shout outin slackSay Pleaseat least 3times onyour callRecap theissue inyour ownwordGive thecustomer acomplimentPromoterMakeyourcustomersmileUse thecustomer'sname atleast 3 timesBuildrapportwith yourcustomerI will bemore thanhappy tohelp with ...PromoterDo alookbackof callBrandedClosingReassurethecustomerPitchSurveyAsk aboutthecustomerBusinessPromoteruseEmpathyPromoterProvidealookbackPromoterPromoterHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
O
4
N
5
B
6
G
7
I
8
B
9
G
10
O
11
N
12
I
13
I
14
N
15
B
16
G
17
N
18
I
19
N
20
O
21
I
22
G
23
B
24
G
25
O
26
B
27
O
28
B
29
O
  1. G-Promoter
  2. I-Secure pause
  3. O-Proper VCI
  4. N-Promoter
  5. B-Are you calling about an issue on previously
  6. G-Promoter
  7. I-Promoter
  8. B-Give your team mate a shout out in slack
  9. G-Say Please at least 3 times on your call
  10. O-Recap the issue in your own word
  11. N-Give the customer a compliment
  12. I-Promoter
  13. I-Make your customer smile
  14. N-Use the customer's name at least 3 times
  15. B-Build rapport with your customer
  16. G-I will be more than happy to help with ...
  17. N-Promoter
  18. I-Do a lookback of call
  19. N-Branded Closing
  20. O-Reassure the customer
  21. I-Pitch Survey
  22. G-Ask about the customer Business
  23. B-Promoter
  24. G-use Empathy
  25. O-Promoter
  26. B-Provide a lookback
  27. O-Promoter
  28. B-Promoter
  29. O-Have I resolved all of your issues today? Is there anything else I can help you with?