Use thecustomer'sname atleast 3 timesSecurepauseBrandedClosingPromoterAre youcalling aboutan issue onpreviouslyProvidealookbackPitchSurveyPromoterPromoterGive thecustomer acomplimentPromoteruseEmpathyReassurethecustomerHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?PromoterProperVCIPromoterPromoterDo alookbackof callSay Pleaseat least 3times onyour callPromoterAsk aboutthecustomerBusinessPromoterPromoterBuildrapportwith yourcustomerMakeyourcustomersmileGive yourteam matea shout outin slackI will bemore thanhappy tohelp with ...Recap theissue inyour ownwordUse thecustomer'sname atleast 3 timesSecurepauseBrandedClosingPromoterAre youcalling aboutan issue onpreviouslyProvidealookbackPitchSurveyPromoterPromoterGive thecustomer acomplimentPromoteruseEmpathyReassurethecustomerHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?PromoterProperVCIPromoterPromoterDo alookbackof callSay Pleaseat least 3times onyour callPromoterAsk aboutthecustomerBusinessPromoterPromoterBuildrapportwith yourcustomerMakeyourcustomersmileGive yourteam matea shout outin slackI will bemore thanhappy tohelp with ...Recap theissue inyour ownword

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
N
4
G
5
B
6
B
7
I
8
B
9
N
10
N
11
O
12
G
13
O
14
O
15
B
16
O
17
O
18
I
19
I
20
G
21
N
22
G
23
G
24
I
25
B
26
I
27
B
28
G
29
O
  1. N-Use the customer's name at least 3 times
  2. I-Secure pause
  3. N-Branded Closing
  4. G-Promoter
  5. B-Are you calling about an issue on previously
  6. B-Provide a lookback
  7. I-Pitch Survey
  8. B-Promoter
  9. N-Promoter
  10. N-Give the customer a compliment
  11. O-Promoter
  12. G-use Empathy
  13. O-Reassure the customer
  14. O-Have I resolved all of your issues today? Is there anything else I can help you with?
  15. B-Promoter
  16. O-Proper VCI
  17. O-Promoter
  18. I-Promoter
  19. I-Do a lookback of call
  20. G-Say Please at least 3 times on your call
  21. N-Promoter
  22. G-Ask about the customer Business
  23. G-Promoter
  24. I-Promoter
  25. B-Build rapport with your customer
  26. I-Make your customer smile
  27. B-Give your team mate a shout out in slack
  28. G-I will be more than happy to help with ...
  29. O-Recap the issue in your own word