PitchSurveyPromoterSay Pleaseat least 3times onyour callRecap theissue inyour ownwordPromoterProvidealookbackPromoterPromoterAre youcalling aboutan issue onpreviouslyPromoterDo alookbackof callProperVCIPromoterBrandedClosingPromoterReassurethecustomerI will bemore thanhappy tohelp with ...PromoterAsk aboutthecustomerBusinessHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Buildrapportwith yourcustomerUse thecustomer'sname atleast 3 timesPromoterGive yourteam matea shout outin slackPromoterSecurepauseuseEmpathyMakeyourcustomersmileGive thecustomer acomplimentPitchSurveyPromoterSay Pleaseat least 3times onyour callRecap theissue inyour ownwordPromoterProvidealookbackPromoterPromoterAre youcalling aboutan issue onpreviouslyPromoterDo alookbackof callProperVCIPromoterBrandedClosingPromoterReassurethecustomerI will bemore thanhappy tohelp with ...PromoterAsk aboutthecustomerBusinessHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Buildrapportwith yourcustomerUse thecustomer'sname atleast 3 timesPromoterGive yourteam matea shout outin slackPromoterSecurepauseuseEmpathyMakeyourcustomersmileGive thecustomer acompliment

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
G
4
O
5
G
6
B
7
B
8
N
9
B
10
G
11
I
12
O
13
I
14
N
15
O
16
O
17
G
18
B
19
G
20
O
21
B
22
N
23
N
24
B
25
I
26
I
27
G
28
I
29
N
  1. I-Pitch Survey
  2. O-Promoter
  3. G-Say Please at least 3 times on your call
  4. O-Recap the issue in your own word
  5. G-Promoter
  6. B-Provide a lookback
  7. B-Promoter
  8. N-Promoter
  9. B-Are you calling about an issue on previously
  10. G-Promoter
  11. I-Do a lookback of call
  12. O-Proper VCI
  13. I-Promoter
  14. N-Branded Closing
  15. O-Promoter
  16. O-Reassure the customer
  17. G-I will be more than happy to help with ...
  18. B-Promoter
  19. G-Ask about the customer Business
  20. O-Have I resolved all of your issues today? Is there anything else I can help you with?
  21. B-Build rapport with your customer
  22. N-Use the customer's name at least 3 times
  23. N-Promoter
  24. B-Give your team mate a shout out in slack
  25. I-Promoter
  26. I-Secure pause
  27. G-use Empathy
  28. I-Make your customer smile
  29. N-Give the customer a compliment