BrandedClosingProperVCIProvidealookbackAre youcalling aboutan issue onpreviouslyHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?PromoteruseEmpathyAsk aboutthecustomerBusinessPromoterDo alookbackof callSecurepauseGive yourteam matea shout outin slackUse thecustomer'sname atleast 3 timesPromoterPromoterPromoterPromoterPromoterI will bemore thanhappy tohelp with ...PitchSurveyRecap theissue inyour ownwordMakeyourcustomersmileBuildrapportwith yourcustomerSay Pleaseat least 3times onyour callPromoterPromoterReassurethecustomerGive thecustomer acomplimentPromoterBrandedClosingProperVCIProvidealookbackAre youcalling aboutan issue onpreviouslyHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?PromoteruseEmpathyAsk aboutthecustomerBusinessPromoterDo alookbackof callSecurepauseGive yourteam matea shout outin slackUse thecustomer'sname atleast 3 timesPromoterPromoterPromoterPromoterPromoterI will bemore thanhappy tohelp with ...PitchSurveyRecap theissue inyour ownwordMakeyourcustomersmileBuildrapportwith yourcustomerSay Pleaseat least 3times onyour callPromoterPromoterReassurethecustomerGive thecustomer acomplimentPromoter

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
B
4
B
5
O
6
N
7
G
8
G
9
G
10
I
11
I
12
B
13
N
14
N
15
I
16
B
17
I
18
B
19
G
20
I
21
O
22
I
23
B
24
G
25
G
26
O
27
O
28
N
29
O
  1. N-Branded Closing
  2. O-Proper VCI
  3. B-Provide a lookback
  4. B-Are you calling about an issue on previously
  5. O-Have I resolved all of your issues today? Is there anything else I can help you with?
  6. N-Promoter
  7. G-use Empathy
  8. G-Ask about the customer Business
  9. G-Promoter
  10. I-Do a lookback of call
  11. I-Secure pause
  12. B-Give your team mate a shout out in slack
  13. N-Use the customer's name at least 3 times
  14. N-Promoter
  15. I-Promoter
  16. B-Promoter
  17. I-Promoter
  18. B-Promoter
  19. G-I will be more than happy to help with ...
  20. I-Pitch Survey
  21. O-Recap the issue in your own word
  22. I-Make your customer smile
  23. B-Build rapport with your customer
  24. G-Say Please at least 3 times on your call
  25. G-Promoter
  26. O-Promoter
  27. O-Reassure the customer
  28. N-Give the customer a compliment
  29. O-Promoter