PitchSurveyPromoterProperVCIPromoterRecap theissue inyour ownwordPromoterBrandedClosingPromoterAsk aboutthecustomerBusinessI will bemore thanhappy tohelp with ...PromoterHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Buildrapportwith yourcustomerPromoterDo alookbackof callPromoterSay Pleaseat least 3times onyour callAre youcalling aboutan issue onpreviouslyReassurethecustomeruseEmpathyPromoterPromoterSecurepausePromoterUse thecustomer'sname atleast 3 timesGive yourteam matea shout outin slackGive thecustomer acomplimentProvidealookbackMakeyourcustomersmilePitchSurveyPromoterProperVCIPromoterRecap theissue inyour ownwordPromoterBrandedClosingPromoterAsk aboutthecustomerBusinessI will bemore thanhappy tohelp with ...PromoterHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Buildrapportwith yourcustomerPromoterDo alookbackof callPromoterSay Pleaseat least 3times onyour callAre youcalling aboutan issue onpreviouslyReassurethecustomeruseEmpathyPromoterPromoterSecurepausePromoterUse thecustomer'sname atleast 3 timesGive yourteam matea shout outin slackGive thecustomer acomplimentProvidealookbackMakeyourcustomersmile

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
O
4
I
5
O
6
N
7
N
8
O
9
G
10
G
11
G
12
O
13
B
14
N
15
I
16
I
17
G
18
B
19
O
20
G
21
G
22
O
23
I
24
B
25
N
26
B
27
N
28
B
29
I
  1. I-Pitch Survey
  2. B-Promoter
  3. O-Proper VCI
  4. I-Promoter
  5. O-Recap the issue in your own word
  6. N-Promoter
  7. N-Branded Closing
  8. O-Promoter
  9. G-Ask about the customer Business
  10. G-I will be more than happy to help with ...
  11. G-Promoter
  12. O-Have I resolved all of your issues today? Is there anything else I can help you with?
  13. B-Build rapport with your customer
  14. N-Promoter
  15. I-Do a lookback of call
  16. I-Promoter
  17. G-Say Please at least 3 times on your call
  18. B-Are you calling about an issue on previously
  19. O-Reassure the customer
  20. G-use Empathy
  21. G-Promoter
  22. O-Promoter
  23. I-Secure pause
  24. B-Promoter
  25. N-Use the customer's name at least 3 times
  26. B-Give your team mate a shout out in slack
  27. N-Give the customer a compliment
  28. B-Provide a lookback
  29. I-Make your customer smile