useEmpathyUse thecustomer'sname atleast 3 timesI will bemore thanhappy tohelp with ...MakeyourcustomersmilePromoterPromoterPromoterProperVCIAre youcalling aboutan issue onpreviouslyDo alookbackof callBuildrapportwith yourcustomerRecap theissue inyour ownwordPitchSurveyBrandedClosingPromoterHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Say Pleaseat least 3times onyour callGive thecustomer acomplimentPromoterAsk aboutthecustomerBusinessPromoterPromoterPromoterProvidealookbackSecurepausePromoterPromoterReassurethecustomerGive yourteam matea shout outin slackuseEmpathyUse thecustomer'sname atleast 3 timesI will bemore thanhappy tohelp with ...MakeyourcustomersmilePromoterPromoterPromoterProperVCIAre youcalling aboutan issue onpreviouslyDo alookbackof callBuildrapportwith yourcustomerRecap theissue inyour ownwordPitchSurveyBrandedClosingPromoterHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Say Pleaseat least 3times onyour callGive thecustomer acomplimentPromoterAsk aboutthecustomerBusinessPromoterPromoterPromoterProvidealookbackSecurepausePromoterPromoterReassurethecustomerGive yourteam matea shout outin slack

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
G
4
I
5
O
6
B
7
I
8
O
9
B
10
I
11
B
12
O
13
I
14
N
15
G
16
O
17
G
18
N
19
B
20
G
21
N
22
G
23
I
24
B
25
I
26
N
27
O
28
O
29
B
  1. G-use Empathy
  2. N-Use the customer's name at least 3 times
  3. G-I will be more than happy to help with ...
  4. I-Make your customer smile
  5. O-Promoter
  6. B-Promoter
  7. I-Promoter
  8. O-Proper VCI
  9. B-Are you calling about an issue on previously
  10. I-Do a lookback of call
  11. B-Build rapport with your customer
  12. O-Recap the issue in your own word
  13. I-Pitch Survey
  14. N-Branded Closing
  15. G-Promoter
  16. O-Have I resolved all of your issues today? Is there anything else I can help you with?
  17. G-Say Please at least 3 times on your call
  18. N-Give the customer a compliment
  19. B-Promoter
  20. G-Ask about the customer Business
  21. N-Promoter
  22. G-Promoter
  23. I-Promoter
  24. B-Provide a lookback
  25. I-Secure pause
  26. N-Promoter
  27. O-Promoter
  28. O-Reassure the customer
  29. B-Give your team mate a shout out in slack