I will bemore thanhappy tohelp with ...Buildrapportwith yourcustomerBrandedClosingProperVCIPromoterPromoterPitchSurveyPromoterPromoterPromoteruseEmpathyProvidealookbackGive thecustomer acomplimentUse thecustomer'sname atleast 3 timesPromoterPromoterGive yourteam matea shout outin slackMakeyourcustomersmileHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Say Pleaseat least 3times onyour callSecurepausePromoterAre youcalling aboutan issue onpreviouslyPromoterPromoterAsk aboutthecustomerBusinessRecap theissue inyour ownwordReassurethecustomerDo alookbackof callI will bemore thanhappy tohelp with ...Buildrapportwith yourcustomerBrandedClosingProperVCIPromoterPromoterPitchSurveyPromoterPromoterPromoteruseEmpathyProvidealookbackGive thecustomer acomplimentUse thecustomer'sname atleast 3 timesPromoterPromoterGive yourteam matea shout outin slackMakeyourcustomersmileHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?Say Pleaseat least 3times onyour callSecurepausePromoterAre youcalling aboutan issue onpreviouslyPromoterPromoterAsk aboutthecustomerBusinessRecap theissue inyour ownwordReassurethecustomerDo alookbackof call

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
N
4
O
5
O
6
B
7
I
8
B
9
G
10
O
11
G
12
B
13
N
14
N
15
I
16
N
17
B
18
I
19
O
20
G
21
I
22
G
23
B
24
I
25
N
26
G
27
O
28
O
29
I
  1. G-I will be more than happy to help with ...
  2. B-Build rapport with your customer
  3. N-Branded Closing
  4. O-Proper VCI
  5. O-Promoter
  6. B-Promoter
  7. I-Pitch Survey
  8. B-Promoter
  9. G-Promoter
  10. O-Promoter
  11. G-use Empathy
  12. B-Provide a lookback
  13. N-Give the customer a compliment
  14. N-Use the customer's name at least 3 times
  15. I-Promoter
  16. N-Promoter
  17. B-Give your team mate a shout out in slack
  18. I-Make your customer smile
  19. O-Have I resolved all of your issues today? Is there anything else I can help you with?
  20. G-Say Please at least 3 times on your call
  21. I-Secure pause
  22. G-Promoter
  23. B-Are you calling about an issue on previously
  24. I-Promoter
  25. N-Promoter
  26. G-Ask about the customer Business
  27. O-Recap the issue in your own word
  28. O-Reassure the customer
  29. I-Do a lookback of call