Give yourteam matea shout outin slackPromoterProperVCIPromoteruseEmpathyPromoterProvidealookbackReassurethecustomerPromoterI will bemore thanhappy tohelp with ...PromoterPromoterUse thecustomer'sname atleast 3 timesPromoterDo alookbackof callSay Pleaseat least 3times onyour callGive thecustomer acomplimentPromoterPromoterAsk aboutthecustomerBusinessRecap theissue inyour ownwordSecurepauseAre youcalling aboutan issue onpreviouslyHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?PitchSurveyMakeyourcustomersmileBuildrapportwith yourcustomerBrandedClosingPromoterGive yourteam matea shout outin slackPromoterProperVCIPromoteruseEmpathyPromoterProvidealookbackReassurethecustomerPromoterI will bemore thanhappy tohelp with ...PromoterPromoterUse thecustomer'sname atleast 3 timesPromoterDo alookbackof callSay Pleaseat least 3times onyour callGive thecustomer acomplimentPromoterPromoterAsk aboutthecustomerBusinessRecap theissue inyour ownwordSecurepauseAre youcalling aboutan issue onpreviouslyHave I resolvedall of your issuestoday? Is thereanything else Ican help youwith?PitchSurveyMakeyourcustomersmileBuildrapportwith yourcustomerBrandedClosingPromoter

Team Pencil-Smith - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
N
5
G
6
O
7
B
8
O
9
N
10
G
11
I
12
B
13
N
14
B
15
I
16
G
17
N
18
G
19
O
20
G
21
O
22
I
23
B
24
O
25
I
26
I
27
B
28
N
29
I
  1. B-Give your team mate a shout out in slack
  2. G-Promoter
  3. O-Proper VCI
  4. N-Promoter
  5. G-use Empathy
  6. O-Promoter
  7. B-Provide a lookback
  8. O-Reassure the customer
  9. N-Promoter
  10. G-I will be more than happy to help with ...
  11. I-Promoter
  12. B-Promoter
  13. N-Use the customer's name at least 3 times
  14. B-Promoter
  15. I-Do a lookback of call
  16. G-Say Please at least 3 times on your call
  17. N-Give the customer a compliment
  18. G-Promoter
  19. O-Promoter
  20. G-Ask about the customer Business
  21. O-Recap the issue in your own word
  22. I-Secure pause
  23. B-Are you calling about an issue on previously
  24. O-Have I resolved all of your issues today? Is there anything else I can help you with?
  25. I-Pitch Survey
  26. I-Make your customer smile
  27. B-Build rapport with your customer
  28. N-Branded Closing
  29. I-Promoter