Spark Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Rapport
2. Offer/send AOR
3. Active listening
4. Correct outbound call intro
5. Probing Questions
6. Empathy
7. Correct education
8. Extra steps
9. Documentation
10. Ownership
11. Documentation
12. Match pace
13. HIPAA
14. Fully explain next steps
15. Initiate call in correct Language
16. Documentation
17. Documentation
18. Documentation
19. Correct verbiage for hold time
20. Correct inbound call intro/script
21. Brand
22. Using correct resources
23. Avoid Jargon
24. Expectations for follow up