Spark Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Documentation
2. Correct inbound call intro/script
3. HIPAA
4. Documentation
5. Documentation
6. Correct verbiage for hold time
7. Avoid Jargon
8. Offer/send AOR
9. Using correct resources
10. Documentation
11. Ownership
12. Correct education
13. Fully explain next steps
14. Correct outbound call intro
15. Match pace
16. Expectations for follow up
17. Probing Questions
18. Initiate call in correct Language
19. Brand
20. Empathy
21. Extra steps
22. Active listening
23. Documentation
24. Rapport