Spark Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Probing Questions
2. Match pace
3. Correct verbiage for hold time
4. Using correct resources
5. Documentation
6. Documentation
7. Avoid Jargon
8. Ownership
9. Brand
10. Documentation
11. Expectations for follow up
12. Active listening
13. Empathy
14. Documentation
15. Rapport
16. HIPAA
17. Correct education
18. Offer/send AOR
19. Documentation
20. Initiate call in correct Language
21. Correct inbound call intro/script
22. Correct outbound call intro
23. Fully explain next steps
24. Extra steps