Spark Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Using correct resources
2. Correct inbound call intro/script
3. Fully explain next steps
4. Documentation
5. HIPAA
6. Documentation
7. Active listening
8. Brand
9. Offer/send AOR
10. Match pace
11. Expectations for follow up
12. Rapport
13. Correct education
14. Documentation
15. Documentation
16. Empathy
17. Documentation
18. Ownership
19. Initiate call in correct Language
20. Correct outbound call intro
21. Probing Questions
22. Correct verbiage for hold time
23. Extra steps
24. Avoid Jargon