Spark Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Correct outbound call intro
2. Documentation
3. Using correct resources
4. Initiate call in correct Language
5. HIPAA
6. Fully explain next steps
7. Empathy
8. Documentation
9. Avoid Jargon
10. Offer/send AOR
11. Documentation
12. Expectations for follow up
13. Correct inbound call intro/script
14. Correct education
15. Extra steps
16. Match pace
17. Documentation
18. Ownership
19. Probing Questions
20. Documentation
21. Rapport
22. Brand
23. Active listening
24. Correct verbiage for hold time