Spark Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Correct verbiage for hold time
2. Documentation
3. Expectations for follow up
4. Correct outbound call intro
5. Documentation
6. Correct education
7. Documentation
8. Ownership
9. Match pace
10. Active listening
11. HIPAA
12. Initiate call in correct Language
13. Documentation
14. Correct inbound call intro/script
15. Documentation
16. Offer/send AOR
17. Rapport
18. Brand
19. Empathy
20. Extra steps
21. Using correct resources
22. Avoid Jargon
23. Probing Questions
24. Fully explain next steps