Spark Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Initiate call in correct Language
2. Active listening
3. Documentation
4. Fully explain next steps
5. Extra steps
6. Documentation
7. Ownership
8. Empathy
9. Match pace
10. Avoid Jargon
11. Documentation
12. Brand
13. HIPAA
14. Correct inbound call intro/script
15. Correct education
16. Documentation
17. Rapport
18. Using correct resources
19. Correct verbiage for hold time
20. Probing Questions
21. Correct outbound call intro
22. Documentation
23. Offer/send AOR
24. Expectations for follow up