Spark Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Expectations for follow up
2. Active listening
3. Empathy
4. Brand
5. HIPAA
6. Documentation
7. Offer/send AOR
8. Using correct resources
9. Documentation
10. Avoid Jargon
11. Ownership
12. Probing Questions
13. Correct education
14. Extra steps
15. Initiate call in correct Language
16. Rapport
17. Correct outbound call intro
18. Documentation
19. Fully explain next steps
20. Match pace
21. Correct verbiage for hold time
22. Correct inbound call intro/script
23. Documentation
24. Documentation