Spark Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Correct verbiage for hold time
2. Documentation
3. Initiate call in correct Language
4. Active listening
5. HIPAA
6. Using correct resources
7. Correct inbound call intro/script
8. Documentation
9. Rapport
10. Match pace
11. Brand
12. Documentation
13. Probing Questions
14. Correct education
15. Documentation
16. Extra steps
17. Offer/send AOR
18. Correct outbound call intro
19. Ownership
20. Expectations for follow up
21. Fully explain next steps
22. Empathy
23. Documentation
24. Avoid Jargon