Spark Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Documentation
2. Extra steps
3. Offer/send AOR
4. Correct inbound call intro/script
5. Correct education
6. Using correct resources
7. Expectations for follow up
8. Documentation
9. Correct outbound call intro
10. Rapport
11. Documentation
12. Ownership
13. Correct verbiage for hold time
14. HIPAA
15. Documentation
16. Avoid Jargon
17. Fully explain next steps
18. Empathy
19. Active listening
20. Match pace
21. Documentation
22. Brand
23. Initiate call in correct Language
24. Probing Questions