Spark Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Active listening
2. Documentation
3. Documentation
4. Documentation
5. Match pace
6. Correct outbound call intro
7. Correct verbiage for hold time
8. Using correct resources
9. Ownership
10. Empathy
11. Initiate call in correct Language
12. Correct education
13. Correct inbound call intro/script
14. Documentation
15. HIPAA
16. Documentation
17. Fully explain next steps
18. Rapport
19. Expectations for follow up
20. Brand
21. Extra steps
22. Probing Questions
23. Offer/send AOR
24. Avoid Jargon