Spark Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Active listening
2. Correct verbiage for hold time
3. Documentation
4. Expectations for follow up
5. Correct outbound call intro
6. HIPAA
7. Documentation
8. Fully explain next steps
9. Documentation
10. Using correct resources
11. Correct inbound call intro/script
12. Brand
13. Avoid Jargon
14. Match pace
15. Probing Questions
16. Rapport
17. Documentation
18. Documentation
19. Correct education
20. Ownership
21. Offer/send AOR
22. Empathy
23. Initiate call in correct Language
24. Extra steps