Spark Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Documentation
2. Documentation
3. Empathy
4. Fully explain next steps
5. Avoid Jargon
6. Documentation
7. Brand
8. Offer/send AOR
9. Rapport
10. Using correct resources
11. Documentation
12. Extra steps
13. Active listening
14. Probing Questions
15. Initiate call in correct Language
16. Documentation
17. Match pace
18. Correct outbound call intro
19. Expectations for follow up
20. Correct inbound call intro/script
21. Correct education
22. Ownership
23. Correct verbiage for hold time
24. HIPAA