MumblingCallForwardingFair DebtCollectionPractices Act(FDCPA)Kubler-RossmodelUse patientname,friendly tone,showempathyActivelisteningOsteoporosisAssertiveCommunicationElectroencephalogram(EEG)FemurHIPAAMyelinCourtesy30-daysStroke(CVA)AffordableCare Act(ACA)ClarityPersonalSpaceFractureCentralNervousSystem(CNS)Claimsdenial orrejectionVerify patientinsuranceandcoverageeligibilityElectronicHealthRecord(EHR)OverbookingMumblingCallForwardingFair DebtCollectionPractices Act(FDCPA)Kubler-RossmodelUse patientname,friendly tone,showempathyActivelisteningOsteoporosisAssertiveCommunicationElectroencephalogram(EEG)FemurHIPAAMyelinCourtesy30-daysStroke(CVA)AffordableCare Act(ACA)ClarityPersonalSpaceFractureCentralNervousSystem(CNS)Claimsdenial orrejectionVerify patientinsuranceandcoverageeligibilityElectronicHealthRecord(EHR)Overbooking

Medical Assistant Weeks 2-3 Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mumbling
  2. Call Forwarding
  3. Fair Debt Collection Practices Act (FDCPA)
  4. Kubler-Ross model
  5. Use patient name, friendly tone, show empathy
  6. Active listening
  7. Osteoporosis
  8. Assertive Communication
  9. Electroencephalogram (EEG)
  10. Femur
  11. HIPAA
  12. Myelin
  13. Courtesy
  14. 30-days
  15. Stroke (CVA)
  16. Affordable Care Act (ACA)
  17. Clarity
  18. Personal Space
  19. Fracture
  20. Central Nervous System (CNS)
  21. Claims denial or rejection
  22. Verify patient insurance and coverage eligibility
  23. Electronic Health Record (EHR)
  24. Overbooking