Assertive Communication Kubler- Ross model Active listening HIPAA Call Forwarding Stroke (CVA) Femur Myelin Central Nervous System (CNS) Mumbling Overbooking Affordable Care Act (ACA) Use patient name, friendly tone, show empathy Fracture Verify patient insurance and coverage eligibility Clarity 30- days Fair Debt Collection Practices Act (FDCPA) Personal Space Electroencephalogram (EEG) Osteoporosis Courtesy Electronic Health Record (EHR) Claims denial or rejection Assertive Communication Kubler- Ross model Active listening HIPAA Call Forwarding Stroke (CVA) Femur Myelin Central Nervous System (CNS) Mumbling Overbooking Affordable Care Act (ACA) Use patient name, friendly tone, show empathy Fracture Verify patient insurance and coverage eligibility Clarity 30- days Fair Debt Collection Practices Act (FDCPA) Personal Space Electroencephalogram (EEG) Osteoporosis Courtesy Electronic Health Record (EHR) Claims denial or rejection
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Assertive Communication
Kubler-Ross model
Active listening
HIPAA
Call Forwarding
Stroke (CVA)
Femur
Myelin
Central Nervous System (CNS)
Mumbling
Overbooking
Affordable Care Act (ACA)
Use patient name, friendly tone, show empathy
Fracture
Verify patient insurance and coverage eligibility
Clarity
30-days
Fair Debt Collection Practices Act
(FDCPA)
Personal Space
Electroencephalogram
(EEG)
Osteoporosis
Courtesy
Electronic Health Record
(EHR)
Claims denial or rejection