MitigatingInformationContext thatexplains behaviorand reducesnegativejudgments / givingbenefit of thedoubtNormsUnwrittenrules guidingacceptablebehavior in agroupGoldenRuleTreatothers asyou want tobe treatedNon-verbalCommunicationusing bodylanguage facialexpressionstone and spacePerformingStage whenTeam executeseffectively withhigh trust andautonomyI-StatementsPhrasesexpressingfeelings, needsand impactswithout blamingare what kind ofstatements?DivergenceTeam spreadsout - make manyoptions, everyonetossing lots ofideas.Brainstorming.MessageMediumNon-verbal,verbal,written, visualis a form ofwhat?SharedMeaningMutualunderstanding ofa sender andreceiver of amessage & goalof communication"We'recooked"Youthfulslang,meaning weare in serioustroubleListeningRateGapWe think fasterthan speakerstalk creatingattentionlapsesPhysiologicalNoiseBodilyconditionsthat hinderattention orperceptionMeetingAgendaPlanned listof topicsgoals andtimings for ameetingEmotionalHijackingStrong emotionsoverridereasoning andlead to impulsiveresponsesHighContextCulturesCommunicationrelies onshared contextrelationshipsand nonverbalcuesCultureSharedvalues normspractices andsymbols of agroupMeetingMinutesWritten recordof key pointsdecisions andaction itemsfrom a meetingPlatinumRuleTreat othersas theywant to betreatedPhysicalNoiseEnvironmentalsounds ordistractions thatdisruptcommunicationprocessIllusion ofUnanimityNo one speaksout against themajority andeveryone justassumes they’reall in agreementVisualCommunicationusing imagescharts ordesignelementsEgalitarianismPreference forequality sharedpower andminimal statusdifferencesWrittenCommunicationusing text suchas emails ormessagesPsychologicalNoiseInternal biasesemotions orstress thatdistract frommessagesPolychronicPreferencefor flexibilitymultitaskingand flexibletimeSlangInformalexpressionsused byspecificcommunities orgenerationsGesturesHand and bodymovementsconveyingmeaningalongsidewordsEtiquetteAcceptedprofessionalmanners andbehaviors inspecificcontexts1st Step ofCommunicationSender has anidea (whatstep in thecomm.processis this?)JargonSpecializedtermsunderstoodmainly within agroup or fieldSenderOriginatorwhoencodes andtransmits amessageFormingStage whenTeam meetssets goalsand buildsinitial trustOutgroupHomogeneityEffectThinkingmembers ofother groupsare all thesameNormingStage whenTeamagreements formroles stabilizeand collaborationimprovesIndividualismValuespersonal goalsautonomy andindividualachievementProjectedCognitiveSimilarityAssumingothers have thesame norms /values as yourown culturalgroupDecodeInterpret andmake senseof receivedwords and/orgesturesVerbalCommunicationusing spokenwordsMiscommunicationFailure toachieve sharedmeaningbetweensender andreceiverReceiverPerson whodecodes andinterprets themessageCollectivismValues groupharmonyobligationsand collectivegoalsConvergenceTeam comestogether - narrow tothe best option(s),picking the bestfew, compare,combine, vote,decideEncodeConvert ideasinto wordsand/orgestures, thensend/transmitthemLearnerMindsetCurious openstance focusedonimprovementandunderstandingSemanticNoiseConfusionfrom words,jargon ordifferingmeaningsHierarchyPreference forclear ranksauthority andcentralizeddecisions"SayLess"Youthful slangfor: I understandalready nofurtherexplanationneededPerformanceOrientationRefers to theextent to whicha society valuesperformanceimprovementand excellence.EthnocentrismJudgingothercultures bystandards ofone's ownFutureOrientationDeals with thedegree to whichindividuals arefuture-orientedversus present-oriented.Self-CensorshipWhen a groupmember don’tspeak up andstate theiropinions for thesake of harmony.JudgerMindsetDefensivecertain stancefocused onnegativity andbeing rightStormingStage when Teamconflicts emergeas roles andprocesses aredebated (lowestperformanceduring this part)AssertivenessReflects thedegree to whichpeople in aculture areassertive in theirrelationships.CulturalIntelligence(CQ)Capability toworkeffectivelyacrossculturesCollectiveRationalizationA group memberconvincesthemselves a solutionis the best one evenwhen faced withconflictinginformationGroupthinkWhen people tendto confirm withgroup decision toavoid feelingoutcast, leading toerrors in decisionmakingMonochronicPreference forschedulespunctualityand doing onetask at a timeIllusion ofInvulnerabilityWhen thegroup/team as awhole is overlyoptimistic of theirideas and don’tconsider the risksof their ideasSanctionsRewards orpenaltiesused toenforcecultural normsStakeholderAnyoneaffected byineffectivecommunicationLowContextCultureCommunicationrelies onexplicit wordsnot situationalcuesMitigatingInformationContext thatexplains behaviorand reducesnegativejudgments / givingbenefit of thedoubtNormsUnwrittenrules guidingacceptablebehavior in agroupGoldenRuleTreatothers asyou want tobe treatedNon-verbalCommunicationusing bodylanguage facialexpressionstone and spacePerformingStage whenTeam executeseffectively withhigh trust andautonomyI-StatementsPhrasesexpressingfeelings, needsand impactswithout blamingare what kind ofstatements?DivergenceTeam spreadsout - make manyoptions, everyonetossing lots ofideas.Brainstorming.MessageMediumNon-verbal,verbal,written, visualis a form ofwhat?SharedMeaningMutualunderstanding ofa sender andreceiver of amessage & goalof communication"We'recooked"Youthfulslang,meaning weare in serioustroubleListeningRateGapWe think fasterthan speakerstalk creatingattentionlapsesPhysiologicalNoiseBodilyconditionsthat hinderattention orperceptionMeetingAgendaPlanned listof topicsgoals andtimings for ameetingEmotionalHijackingStrong emotionsoverridereasoning andlead to impulsiveresponsesHighContextCulturesCommunicationrelies onshared contextrelationshipsand nonverbalcuesCultureSharedvalues normspractices andsymbols of agroupMeetingMinutesWritten recordof key pointsdecisions andaction itemsfrom a meetingPlatinumRuleTreat othersas theywant to betreatedPhysicalNoiseEnvironmentalsounds ordistractions thatdisruptcommunicationprocessIllusion ofUnanimityNo one speaksout against themajority andeveryone justassumes they’reall in agreementVisualCommunicationusing imagescharts ordesignelementsEgalitarianismPreference forequality sharedpower andminimal statusdifferencesWrittenCommunicationusing text suchas emails ormessagesPsychologicalNoiseInternal biasesemotions orstress thatdistract frommessagesPolychronicPreferencefor flexibilitymultitaskingand flexibletimeSlangInformalexpressionsused byspecificcommunities orgenerationsGesturesHand and bodymovementsconveyingmeaningalongsidewordsEtiquetteAcceptedprofessionalmanners andbehaviors inspecificcontexts1st Step ofCommunicationSender has anidea (whatstep in thecomm.processis this?)JargonSpecializedtermsunderstoodmainly within agroup or fieldSenderOriginatorwhoencodes andtransmits amessageFormingStage whenTeam meetssets goalsand buildsinitial trustOutgroupHomogeneityEffectThinkingmembers ofother groupsare all thesameNormingStage whenTeamagreements formroles stabilizeand collaborationimprovesIndividualismValuespersonal goalsautonomy andindividualachievementProjectedCognitiveSimilarityAssumingothers have thesame norms /values as yourown culturalgroupDecodeInterpret andmake senseof receivedwords and/orgesturesVerbalCommunicationusing spokenwordsMiscommunicationFailure toachieve sharedmeaningbetweensender andreceiverReceiverPerson whodecodes andinterprets themessageCollectivismValues groupharmonyobligationsand collectivegoalsConvergenceTeam comestogether - narrow tothe best option(s),picking the bestfew, compare,combine, vote,decideEncodeConvert ideasinto wordsand/orgestures, thensend/transmitthemLearnerMindsetCurious openstance focusedonimprovementandunderstandingSemanticNoiseConfusionfrom words,jargon ordifferingmeaningsHierarchyPreference forclear ranksauthority andcentralizeddecisions"SayLess"Youthful slangfor: I understandalready nofurtherexplanationneededPerformanceOrientationRefers to theextent to whicha society valuesperformanceimprovementand excellence.EthnocentrismJudgingothercultures bystandards ofone's ownFutureOrientationDeals with thedegree to whichindividuals arefuture-orientedversus present-oriented.Self-CensorshipWhen a groupmember don’tspeak up andstate theiropinions for thesake of harmony.JudgerMindsetDefensivecertain stancefocused onnegativity andbeing rightStormingStage when Teamconflicts emergeas roles andprocesses aredebated (lowestperformanceduring this part)AssertivenessReflects thedegree to whichpeople in aculture areassertive in theirrelationships.CulturalIntelligence(CQ)Capability toworkeffectivelyacrossculturesCollectiveRationalizationA group memberconvincesthemselves a solutionis the best one evenwhen faced withconflictinginformationGroupthinkWhen people tendto confirm withgroup decision toavoid feelingoutcast, leading toerrors in decisionmakingMonochronicPreference forschedulespunctualityand doing onetask at a timeIllusion ofInvulnerabilityWhen thegroup/team as awhole is overlyoptimistic of theirideas and don’tconsider the risksof their ideasSanctionsRewards orpenaltiesused toenforcecultural normsStakeholderAnyoneaffected byineffectivecommunicationLowContextCultureCommunicationrelies onexplicit wordsnot situationalcues

BCOM Winter - Module 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Context that explains behavior and reduces negative judgments / giving benefit of the doubt
    Mitigating Information
  2. Unwritten rules guiding acceptable behavior in a group
    Norms
  3. Treat others as you want to be treated
    Golden Rule
  4. Communication using body language facial expressions tone and space
    Non-verbal
  5. Stage when Team executes effectively with high trust and autonomy
    Performing
  6. Phrases expressing feelings, needs and impacts without blaming are what kind of statements?
    I-Statements
  7. Team spreads out - make many options, everyone tossing lots of ideas. Brainstorming.
    Divergence
  8. Non-verbal, verbal, written, visual is a form of what?
    Message Medium
  9. Mutual understanding of a sender and receiver of a message & goal of communication
    Shared Meaning
  10. Youthful slang, meaning we are in serious trouble
    "We're cooked"
  11. We think faster than speakers talk creating attention lapses
    Listening Rate Gap
  12. Bodily conditions that hinder attention or perception
    Physiological Noise
  13. Planned list of topics goals and timings for a meeting
    Meeting Agenda
  14. Strong emotions override reasoning and lead to impulsive responses
    Emotional Hijacking
  15. Communication relies on shared context relationships and nonverbal cues
    High Context Cultures
  16. Shared values norms practices and symbols of a group
    Culture
  17. Written record of key points decisions and action items from a meeting
    Meeting Minutes
  18. Treat others as they want to be treated
    Platinum Rule
  19. Environmental sounds or distractions that disrupt communication process
    Physical Noise
  20. No one speaks out against the majority and everyone just assumes they’re all in agreement
    Illusion of Unanimity
  21. Communication using images charts or design elements
    Visual
  22. Preference for equality shared power and minimal status differences
    Egalitarianism
  23. Communication using text such as emails or messages
    Written
  24. Internal biases emotions or stress that distract from messages
    Psychological Noise
  25. Preference for flexibility multitasking and flexible time
    Polychronic
  26. Informal expressions used by specific communities or generations
    Slang
  27. Hand and body movements conveying meaning alongside words
    Gestures
  28. Accepted professional manners and behaviors in specific contexts
    Etiquette
  29. Sender has an idea (what step in the comm.process is this?)
    1st Step of Communication
  30. Specialized terms understood mainly within a group or field
    Jargon
  31. Originator who encodes and transmits a message
    Sender
  32. Stage when Team meets sets goals and builds initial trust
    Forming
  33. Thinking members of other groups are all the same
    Outgroup Homogeneity Effect
  34. Stage when Team agreements form roles stabilize and collaboration improves
    Norming
  35. Values personal goals autonomy and individual achievement
    Individualism
  36. Assuming others have the same norms / values as your own cultural group
    Projected Cognitive Similarity
  37. Interpret and make sense of received words and/or gestures
    Decode
  38. Communication using spoken words
    Verbal
  39. Failure to achieve shared meaning between sender and receiver
    Miscommunication
  40. Person who decodes and interprets the message
    Receiver
  41. Values group harmony obligations and collective goals
    Collectivism
  42. Team comes together - narrow to the best option(s), picking the best few, compare, combine, vote, decide
    Convergence
  43. Convert ideas into words and/or gestures, then send/transmit them
    Encode
  44. Curious open stance focused on improvement and understanding
    Learner Mindset
  45. Confusion from words, jargon or differing meanings
    Semantic Noise
  46. Preference for clear ranks authority and centralized decisions
    Hierarchy
  47. Youthful slang for: I understand already no further explanation needed
    "Say Less"
  48. Refers to the extent to which a society values performance improvement and excellence.
    Performance Orientation
  49. Judging other cultures by standards of one's own
    Ethnocentrism
  50. Deals with the degree to which individuals are future-oriented versus present-oriented.
    Future Orientation
  51. When a group member don’t speak up and state their opinions for the sake of harmony.
    Self-Censorship
  52. Defensive certain stance focused on negativity and being right
    Judger Mindset
  53. Stage when Team conflicts emerge as roles and processes are debated (lowest performance during this part)
    Storming
  54. Reflects the degree to which people in a culture are assertive in their relationships.
    Assertiveness
  55. Capability to work effectively across cultures
    Cultural Intelligence (CQ)
  56. A group member convinces themselves a solution is the best one even when faced with conflicting information
    Collective Rationalization
  57. When people tend to confirm with group decision to avoid feeling outcast, leading to errors in decision making
    Groupthink
  58. Preference for schedules punctuality and doing one task at a time
    Monochronic
  59. When the group/team as a whole is overly optimistic of their ideas and don’t consider the risks of their ideas
    Illusion of Invulnerability
  60. Rewards or penalties used to enforce cultural norms
    Sanctions
  61. Anyone affected by ineffective communication
    Stakeholder
  62. Communication relies on explicit words not situational cues
    Low Context Culture