How canpersonalvalues orbeliefs triggerconflict?How can yourfacialexpressionaffect a tenseconversation?How can youcheck if theyunderstoodyou?How can youcontrolemotionsbeforespeaking?Why is itbetter to focuson ‘interests’instead of‘positions’?Why fixsmallconflictsquickly?What is thedifferencebetweenconflict andnegotiation?How doeslisteninghelp inconflict?What is therisk of raisingyour voice in adisagreement?What shouldyou do if thetalk gets tooheated?How can toneof voiceaffect howyour wordsare received?Why talkin private,not in frontof others?How canunclear rolescauseconflict atwork?When is itgood tocompromise?How can repeatingkey points helpavoidmisunderstanding?How cancrossedarms beseen duringa conflict?Why do limitedresources oftencausedisagreements?How canseparatingpeople fromthe problemhelp?Why dodifferencesin workstyles createtension?When iscollaborationthe beststyle to use?What kind ofbody languageshow you arepayingattention?What doesparaphrasingmean inconflictsituations?How can youstay calm ifsomeoneshouts?Why focuson theissue, notthe person?How canpersonalvalues orbeliefs triggerconflict?How can yourfacialexpressionaffect a tenseconversation?How can youcheck if theyunderstoodyou?How can youcontrolemotionsbeforespeaking?Why is itbetter to focuson ‘interests’instead of‘positions’?Why fixsmallconflictsquickly?What is thedifferencebetweenconflict andnegotiation?How doeslisteninghelp inconflict?What is therisk of raisingyour voice in adisagreement?What shouldyou do if thetalk gets tooheated?How can toneof voiceaffect howyour wordsare received?Why talkin private,not in frontof others?How canunclear rolescauseconflict atwork?When is itgood tocompromise?How can repeatingkey points helpavoidmisunderstanding?How cancrossedarms beseen duringa conflict?Why do limitedresources oftencausedisagreements?How canseparatingpeople fromthe problemhelp?Why dodifferencesin workstyles createtension?When iscollaborationthe beststyle to use?What kind ofbody languageshow you arepayingattention?What doesparaphrasingmean inconflictsituations?How can youstay calm ifsomeoneshouts?Why focuson theissue, notthe person?

WorldLine Ice Breaker - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How can personal values or beliefs trigger conflict?
  2. How can your facial expression affect a tense conversation?
  3. How can you check if they understood you?
  4. How can you control emotions before speaking?
  5. Why is it better to focus on ‘interests’ instead of ‘positions’?
  6. Why fix small conflicts quickly?
  7. What is the difference between conflict and negotiation?
  8. How does listening help in conflict?
  9. What is the risk of raising your voice in a disagreement?
  10. What should you do if the talk gets too heated?
  11. How can tone of voice affect how your words are received?
  12. Why talk in private, not in front of others?
  13. How can unclear roles cause conflict at work?
  14. When is it good to compromise?
  15. How can repeating key points help avoid misunderstanding?
  16. How can crossed arms be seen during a conflict?
  17. Why do limited resources often cause disagreements?
  18. How can separating people from the problem help?
  19. Why do differences in work styles create tension?
  20. When is collaboration the best style to use?
  21. What kind of body language show you are paying attention?
  22. What does paraphrasing mean in conflict situations?
  23. How can you stay calm if someone shouts?
  24. Why focus on the issue, not the person?