When is itgood tocompromise?What is thedifferencebetweenconflict andnegotiation?How canpersonalvalues orbeliefs triggerconflict?How can toneof voiceaffect howyour wordsare received?When iscollaborationthe beststyle to use?How can yourfacialexpressionaffect a tenseconversation?How can youcheck if theyunderstoodyou?How doeslisteninghelp inconflict?What kind ofbody languageshow you arepayingattention?What is therisk of raisingyour voice in adisagreement?Why is itbetter to focuson ‘interests’instead of‘positions’?Why dodifferencesin workstyles createtension?How can youstay calm ifsomeoneshouts?Why talkin private,not in frontof others?What shouldyou do if thetalk gets tooheated?How canseparatingpeople fromthe problemhelp?Why do limitedresources oftencausedisagreements?How can repeatingkey points helpavoidmisunderstanding?How canunclear rolescauseconflict atwork?How cancrossedarms beseen duringa conflict?Why focuson theissue, notthe person?What doesparaphrasingmean inconflictsituations?How can youcontrolemotionsbeforespeaking?Why fixsmallconflictsquickly?When is itgood tocompromise?What is thedifferencebetweenconflict andnegotiation?How canpersonalvalues orbeliefs triggerconflict?How can toneof voiceaffect howyour wordsare received?When iscollaborationthe beststyle to use?How can yourfacialexpressionaffect a tenseconversation?How can youcheck if theyunderstoodyou?How doeslisteninghelp inconflict?What kind ofbody languageshow you arepayingattention?What is therisk of raisingyour voice in adisagreement?Why is itbetter to focuson ‘interests’instead of‘positions’?Why dodifferencesin workstyles createtension?How can youstay calm ifsomeoneshouts?Why talkin private,not in frontof others?What shouldyou do if thetalk gets tooheated?How canseparatingpeople fromthe problemhelp?Why do limitedresources oftencausedisagreements?How can repeatingkey points helpavoidmisunderstanding?How canunclear rolescauseconflict atwork?How cancrossedarms beseen duringa conflict?Why focuson theissue, notthe person?What doesparaphrasingmean inconflictsituations?How can youcontrolemotionsbeforespeaking?Why fixsmallconflictsquickly?

WorldLine Ice Breaker - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. When is it good to compromise?
  2. What is the difference between conflict and negotiation?
  3. How can personal values or beliefs trigger conflict?
  4. How can tone of voice affect how your words are received?
  5. When is collaboration the best style to use?
  6. How can your facial expression affect a tense conversation?
  7. How can you check if they understood you?
  8. How does listening help in conflict?
  9. What kind of body language show you are paying attention?
  10. What is the risk of raising your voice in a disagreement?
  11. Why is it better to focus on ‘interests’ instead of ‘positions’?
  12. Why do differences in work styles create tension?
  13. How can you stay calm if someone shouts?
  14. Why talk in private, not in front of others?
  15. What should you do if the talk gets too heated?
  16. How can separating people from the problem help?
  17. Why do limited resources often cause disagreements?
  18. How can repeating key points help avoid misunderstanding?
  19. How can unclear roles cause conflict at work?
  20. How can crossed arms be seen during a conflict?
  21. Why focus on the issue, not the person?
  22. What does paraphrasing mean in conflict situations?
  23. How can you control emotions before speaking?
  24. Why fix small conflicts quickly?