Why focuson theissue, notthe person?How can youcheck if theyunderstoodyou?Why talkin private,not in frontof others?How canpersonalvalues orbeliefs triggerconflict?Why is itbetter to focuson ‘interests’instead of‘positions’?How can youstay calm ifsomeoneshouts?What doesparaphrasingmean inconflictsituations?How can repeatingkey points helpavoidmisunderstanding?How canseparatingpeople fromthe problemhelp?What is therisk of raisingyour voice in adisagreement?What shouldyou do if thetalk gets tooheated?Why fixsmallconflictsquickly?How can yourfacialexpressionaffect a tenseconversation?How cancrossedarms beseen duringa conflict?How doeslisteninghelp inconflict?When is itgood tocompromise?Why dodifferencesin workstyles createtension?How can toneof voiceaffect howyour wordsare received?What is thedifferencebetweenconflict andnegotiation?How canunclear rolescauseconflict atwork?When iscollaborationthe beststyle to use?What kind ofbody languageshow you arepayingattention?How can youcontrolemotionsbeforespeaking?Why do limitedresources oftencausedisagreements?Why focuson theissue, notthe person?How can youcheck if theyunderstoodyou?Why talkin private,not in frontof others?How canpersonalvalues orbeliefs triggerconflict?Why is itbetter to focuson ‘interests’instead of‘positions’?How can youstay calm ifsomeoneshouts?What doesparaphrasingmean inconflictsituations?How can repeatingkey points helpavoidmisunderstanding?How canseparatingpeople fromthe problemhelp?What is therisk of raisingyour voice in adisagreement?What shouldyou do if thetalk gets tooheated?Why fixsmallconflictsquickly?How can yourfacialexpressionaffect a tenseconversation?How cancrossedarms beseen duringa conflict?How doeslisteninghelp inconflict?When is itgood tocompromise?Why dodifferencesin workstyles createtension?How can toneof voiceaffect howyour wordsare received?What is thedifferencebetweenconflict andnegotiation?How canunclear rolescauseconflict atwork?When iscollaborationthe beststyle to use?What kind ofbody languageshow you arepayingattention?How can youcontrolemotionsbeforespeaking?Why do limitedresources oftencausedisagreements?

WorldLine Ice Breaker - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Why focus on the issue, not the person?
  2. How can you check if they understood you?
  3. Why talk in private, not in front of others?
  4. How can personal values or beliefs trigger conflict?
  5. Why is it better to focus on ‘interests’ instead of ‘positions’?
  6. How can you stay calm if someone shouts?
  7. What does paraphrasing mean in conflict situations?
  8. How can repeating key points help avoid misunderstanding?
  9. How can separating people from the problem help?
  10. What is the risk of raising your voice in a disagreement?
  11. What should you do if the talk gets too heated?
  12. Why fix small conflicts quickly?
  13. How can your facial expression affect a tense conversation?
  14. How can crossed arms be seen during a conflict?
  15. How does listening help in conflict?
  16. When is it good to compromise?
  17. Why do differences in work styles create tension?
  18. How can tone of voice affect how your words are received?
  19. What is the difference between conflict and negotiation?
  20. How can unclear roles cause conflict at work?
  21. When is collaboration the best style to use?
  22. What kind of body language show you are paying attention?
  23. How can you control emotions before speaking?
  24. Why do limited resources often cause disagreements?