Why is itbetter to focuson ‘interests’instead of‘positions’?What is thedifferencebetweenconflict andnegotiation?How doeslisteninghelp inconflict?When is itgood tocompromise?What kind ofbody languageshow you arepayingattention?How can youstay calm ifsomeoneshouts?How canpersonalvalues orbeliefs triggerconflict?Why fixsmallconflictsquickly?Why dodifferencesin workstyles createtension?What is therisk of raisingyour voice in adisagreement?How can repeatingkey points helpavoidmisunderstanding?Why talkin private,not in frontof others?Why do limitedresources oftencausedisagreements?When iscollaborationthe beststyle to use?What doesparaphrasingmean inconflictsituations?How canunclear rolescauseconflict atwork?How cancrossedarms beseen duringa conflict?How can youcheck if theyunderstoodyou?Why focuson theissue, notthe person?How canseparatingpeople fromthe problemhelp?What shouldyou do if thetalk gets tooheated?How can youcontrolemotionsbeforespeaking?How can yourfacialexpressionaffect a tenseconversation?How can toneof voiceaffect howyour wordsare received?Why is itbetter to focuson ‘interests’instead of‘positions’?What is thedifferencebetweenconflict andnegotiation?How doeslisteninghelp inconflict?When is itgood tocompromise?What kind ofbody languageshow you arepayingattention?How can youstay calm ifsomeoneshouts?How canpersonalvalues orbeliefs triggerconflict?Why fixsmallconflictsquickly?Why dodifferencesin workstyles createtension?What is therisk of raisingyour voice in adisagreement?How can repeatingkey points helpavoidmisunderstanding?Why talkin private,not in frontof others?Why do limitedresources oftencausedisagreements?When iscollaborationthe beststyle to use?What doesparaphrasingmean inconflictsituations?How canunclear rolescauseconflict atwork?How cancrossedarms beseen duringa conflict?How can youcheck if theyunderstoodyou?Why focuson theissue, notthe person?How canseparatingpeople fromthe problemhelp?What shouldyou do if thetalk gets tooheated?How can youcontrolemotionsbeforespeaking?How can yourfacialexpressionaffect a tenseconversation?How can toneof voiceaffect howyour wordsare received?

WorldLine Ice Breaker - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Why is it better to focus on ‘interests’ instead of ‘positions’?
  2. What is the difference between conflict and negotiation?
  3. How does listening help in conflict?
  4. When is it good to compromise?
  5. What kind of body language show you are paying attention?
  6. How can you stay calm if someone shouts?
  7. How can personal values or beliefs trigger conflict?
  8. Why fix small conflicts quickly?
  9. Why do differences in work styles create tension?
  10. What is the risk of raising your voice in a disagreement?
  11. How can repeating key points help avoid misunderstanding?
  12. Why talk in private, not in front of others?
  13. Why do limited resources often cause disagreements?
  14. When is collaboration the best style to use?
  15. What does paraphrasing mean in conflict situations?
  16. How can unclear roles cause conflict at work?
  17. How can crossed arms be seen during a conflict?
  18. How can you check if they understood you?
  19. Why focus on the issue, not the person?
  20. How can separating people from the problem help?
  21. What should you do if the talk gets too heated?
  22. How can you control emotions before speaking?
  23. How can your facial expression affect a tense conversation?
  24. How can tone of voice affect how your words are received?