Why focuson theissue, notthe person?How canpersonalvalues orbeliefs triggerconflict?How canunclear rolescauseconflict atwork?Why dodifferencesin workstyles createtension?What is therisk of raisingyour voice in adisagreement?How can yourfacialexpressionaffect a tenseconversation?What doesparaphrasingmean inconflictsituations?What shouldyou do if thetalk gets tooheated?How cancrossedarms beseen duringa conflict?How can youcheck if theyunderstoodyou?Why talkin private,not in frontof others?When is itgood tocompromise?How canseparatingpeople fromthe problemhelp?How doeslisteninghelp inconflict?Why is itbetter to focuson ‘interests’instead of‘positions’?Why fixsmallconflictsquickly?What is thedifferencebetweenconflict andnegotiation?Why do limitedresources oftencausedisagreements?How can toneof voiceaffect howyour wordsare received?How can youstay calm ifsomeoneshouts?When iscollaborationthe beststyle to use?How can repeatingkey points helpavoidmisunderstanding?What kind ofbody languageshow you arepayingattention?How can youcontrolemotionsbeforespeaking?Why focuson theissue, notthe person?How canpersonalvalues orbeliefs triggerconflict?How canunclear rolescauseconflict atwork?Why dodifferencesin workstyles createtension?What is therisk of raisingyour voice in adisagreement?How can yourfacialexpressionaffect a tenseconversation?What doesparaphrasingmean inconflictsituations?What shouldyou do if thetalk gets tooheated?How cancrossedarms beseen duringa conflict?How can youcheck if theyunderstoodyou?Why talkin private,not in frontof others?When is itgood tocompromise?How canseparatingpeople fromthe problemhelp?How doeslisteninghelp inconflict?Why is itbetter to focuson ‘interests’instead of‘positions’?Why fixsmallconflictsquickly?What is thedifferencebetweenconflict andnegotiation?Why do limitedresources oftencausedisagreements?How can toneof voiceaffect howyour wordsare received?How can youstay calm ifsomeoneshouts?When iscollaborationthe beststyle to use?How can repeatingkey points helpavoidmisunderstanding?What kind ofbody languageshow you arepayingattention?How can youcontrolemotionsbeforespeaking?

WorldLine Ice Breaker - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Why focus on the issue, not the person?
  2. How can personal values or beliefs trigger conflict?
  3. How can unclear roles cause conflict at work?
  4. Why do differences in work styles create tension?
  5. What is the risk of raising your voice in a disagreement?
  6. How can your facial expression affect a tense conversation?
  7. What does paraphrasing mean in conflict situations?
  8. What should you do if the talk gets too heated?
  9. How can crossed arms be seen during a conflict?
  10. How can you check if they understood you?
  11. Why talk in private, not in front of others?
  12. When is it good to compromise?
  13. How can separating people from the problem help?
  14. How does listening help in conflict?
  15. Why is it better to focus on ‘interests’ instead of ‘positions’?
  16. Why fix small conflicts quickly?
  17. What is the difference between conflict and negotiation?
  18. Why do limited resources often cause disagreements?
  19. How can tone of voice affect how your words are received?
  20. How can you stay calm if someone shouts?
  21. When is collaboration the best style to use?
  22. How can repeating key points help avoid misunderstanding?
  23. What kind of body language show you are paying attention?
  24. How can you control emotions before speaking?