Shippingdamagessubmitted 1 dayout of 120-daygrace periodAsking forthe serialnumber & itwasremovedCustomerthinksdamagesshould becoveredExplainsthe samepolicy 3+timesTrying to getwarrantycoverage whenthey aren't thefirst owner"Can Italk toAshley"Sales Repapproves anon-warrantyrepair afteryou've deniedWarrantyclaim formdoes not haveall of theinformationA bath tubthat lookslike it hasnever beencleaned"I'mcontactingmylawyer"“Can’tyou justreplace it""Can youmake anexceptionjust thisonce?"Customer yellsat you becausethey aren'thappy with youranswer“Has myinvoicebeenprocessed”Unit isinstalledincorrectly"May Iplace youon a briefhold"" I needanupcharge""Theinstallationguide doesn'tsay that" Butit does.“That’s notcoveredunderwarranty”“I can'tfix this”"I need totethr/VRA"Customertells theirlife story"I'd behappy tohelp you"The customersays theyhave an ABGunit but it'snot.Shippingdamagessubmitted 1 dayout of 120-daygrace periodAsking forthe serialnumber & itwasremovedCustomerthinksdamagesshould becoveredExplainsthe samepolicy 3+timesTrying to getwarrantycoverage whenthey aren't thefirst owner"Can Italk toAshley"Sales Repapproves anon-warrantyrepair afteryou've deniedWarrantyclaim formdoes not haveall of theinformationA bath tubthat lookslike it hasnever beencleaned"I'mcontactingmylawyer"“Can’tyou justreplace it""Can youmake anexceptionjust thisonce?"Customer yellsat you becausethey aren'thappy with youranswer“Has myinvoicebeenprocessed”Unit isinstalledincorrectly"May Iplace youon a briefhold"" I needanupcharge""Theinstallationguide doesn'tsay that" Butit does.“That’s notcoveredunderwarranty”“I can'tfix this”"I need totethr/VRA"Customertells theirlife story"I'd behappy tohelp you"The customersays theyhave an ABGunit but it'snot.

Warranty Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shipping damages submitted 1 day out of 120-day grace period
  2. Asking for the serial number & it was removed
  3. Customer thinks damages should be covered
  4. Explains the same policy 3+ times
  5. Trying to get warranty coverage when they aren't the first owner
  6. "Can I talk to Ashley"
  7. Sales Rep approves a non-warranty repair after you've denied
  8. Warranty claim form does not have all of the information
  9. A bath tub that looks like it has never been cleaned
  10. "I'm contacting my lawyer"
  11. “Can’t you just replace it"
  12. "Can you make an exception just this once?"
  13. Customer yells at you because they aren't happy with your answer
  14. “Has my invoice been processed”
  15. Unit is installed incorrectly
  16. "May I place you on a brief hold"
  17. " I need an upcharge"
  18. "The installation guide doesn't say that" But it does.
  19. “That’s not covered under warranty”
  20. “I can't fix this”
  21. "I need to tethr/VRA"
  22. Customer tells their life story
  23. "I'd be happy to help you"
  24. The customer says they have an ABG unit but it's not.