"Theinstallationguide doesn'tsay that" Butit does.“That’s notcoveredunderwarranty”"I'mcontactingmylawyer"Warrantyclaim formdoes not haveall of theinformation"May Iplace youon a briefhold""Can youmake anexceptionjust thisonce?"“Has myinvoicebeenprocessed”“I can'tfix this”"I need totethr/VRA"The customersays theyhave an ABGunit but it'snot.Asking forthe serialnumber & itwasremoved" I needanupcharge"Unit isinstalledincorrectly"Can Italk toAshley"Customerthinksdamagesshould becoveredSales Repapproves anon-warrantyrepair afteryou've deniedTrying to getwarrantycoverage whenthey aren't thefirst ownerCustomertells theirlife storyShippingdamagessubmitted 1 dayout of 120-daygrace periodExplainsthe samepolicy 3+times"I'd behappy tohelp you"A bath tubthat lookslike it hasnever beencleanedCustomer yellsat you becausethey aren'thappy with youranswer“Can’tyou justreplace it""Theinstallationguide doesn'tsay that" Butit does.“That’s notcoveredunderwarranty”"I'mcontactingmylawyer"Warrantyclaim formdoes not haveall of theinformation"May Iplace youon a briefhold""Can youmake anexceptionjust thisonce?"“Has myinvoicebeenprocessed”“I can'tfix this”"I need totethr/VRA"The customersays theyhave an ABGunit but it'snot.Asking forthe serialnumber & itwasremoved" I needanupcharge"Unit isinstalledincorrectly"Can Italk toAshley"Customerthinksdamagesshould becoveredSales Repapproves anon-warrantyrepair afteryou've deniedTrying to getwarrantycoverage whenthey aren't thefirst ownerCustomertells theirlife storyShippingdamagessubmitted 1 dayout of 120-daygrace periodExplainsthe samepolicy 3+times"I'd behappy tohelp you"A bath tubthat lookslike it hasnever beencleanedCustomer yellsat you becausethey aren'thappy with youranswer“Can’tyou justreplace it"

Warranty Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "The installation guide doesn't say that" But it does.
  2. “That’s not covered under warranty”
  3. "I'm contacting my lawyer"
  4. Warranty claim form does not have all of the information
  5. "May I place you on a brief hold"
  6. "Can you make an exception just this once?"
  7. “Has my invoice been processed”
  8. “I can't fix this”
  9. "I need to tethr/VRA"
  10. The customer says they have an ABG unit but it's not.
  11. Asking for the serial number & it was removed
  12. " I need an upcharge"
  13. Unit is installed incorrectly
  14. "Can I talk to Ashley"
  15. Customer thinks damages should be covered
  16. Sales Rep approves a non-warranty repair after you've denied
  17. Trying to get warranty coverage when they aren't the first owner
  18. Customer tells their life story
  19. Shipping damages submitted 1 day out of 120-day grace period
  20. Explains the same policy 3+ times
  21. "I'd be happy to help you"
  22. A bath tub that looks like it has never been cleaned
  23. Customer yells at you because they aren't happy with your answer
  24. “Can’t you just replace it"