(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“Can’t you just replace it"
Customer thinks damages should be covered
"Can you make an exception just this once?"
Explains the same policy 3+ times
“I can't fix this”
"I'd be happy to help you"
A bath tub that looks like it has never been cleaned
"I need to tethr/VRA"
Customer yells at you because they aren't happy with your answer
"Can I talk to Ashley"
“Has my invoice been processed”
Shipping damages submitted 1 day out of 120-day grace period
“That’s not covered under warranty”
Warranty claim form does not have all of the information
Trying to get warranty coverage when they aren't the first owner
"May I place you on a brief hold"
The customer says they have an ABG unit but it's not.
Asking for the serial number & it was removed
Sales Rep approves a non-warranty repair after you've denied
Unit is installed incorrectly
Customer tells their life story
"The installation guide doesn't say that" But it does.
