(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I need to tethr/VRA"
Customer thinks damages should be covered
Sales Rep approves a non-warranty repair after you've denied
Customer yells at you because they aren't happy with your answer
The customer says they have an ABG unit but it's not.
A bath tub that looks like it has never been cleaned
"May I place you on a brief hold"
“I can't fix this”
Customer tells their life story
Warranty claim form does not have all of the information
" I need an upcharge"
Shipping damages submitted 1 day out of 120-day grace period
“Can’t you just replace it"
Asking for the serial number & it was removed
"Can you make an exception just this once?"
Unit is installed incorrectly
“That’s not covered under warranty”
Explains the same policy 3+ times
“Has my invoice been processed”
"The installation guide doesn't say that" But it does.
"I'm contacting my lawyer"
"Can I talk to Ashley"
Trying to get warranty coverage when they aren't the first owner
