(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer thinks damages should be covered
Warranty claim form does not have all of the information
Shipping damages submitted 1 day out of 120-day grace period
"Can I talk to Ashley"
"I'd be happy to help you"
“Has my invoice been processed”
Explains the same policy 3+ times
Unit is installed incorrectly
Customer tells their life story
Asking for the serial number & it was removed
A bath tub that looks like it has never been cleaned
“I can't fix this”
"The installation guide doesn't say that" But it does.
"I need to tethr/VRA"
“Can’t you just replace it"
" I need an upcharge"
“That’s not covered under warranty”
Trying to get warranty coverage when they aren't the first owner
Sales Rep approves a non-warranty repair after you've denied
"Can you make an exception just this once?"
Customer yells at you because they aren't happy with your answer
"May I place you on a brief hold"
"I'm contacting my lawyer"
The customer says they have an ABG unit but it's not.
