"I need totethr/VRA""Theinstallationguide doesn'tsay that" Butit does."May Iplace youon a briefhold"Trying to getwarrantycoverage whenthey aren't thefirst ownerShippingdamagessubmitted 1 dayout of 120-daygrace periodUnit isinstalledincorrectlyWarrantyclaim formdoes not haveall of theinformationA bath tubthat lookslike it hasnever beencleanedCustomertells theirlife storyCustomer yellsat you becausethey aren'thappy with youranswer" I needanupcharge""Can Italk toAshley"“Can’tyou justreplace it"“I can'tfix this”Sales Repapproves anon-warrantyrepair afteryou've denied“That’s notcoveredunderwarranty”The customersays theyhave an ABGunit but it'snot."I'mcontactingmylawyer""I'd behappy tohelp you"Asking forthe serialnumber & itwasremovedExplainsthe samepolicy 3+timesCustomerthinksdamagesshould becovered"Can youmake anexceptionjust thisonce?"“Has myinvoicebeenprocessed”"I need totethr/VRA""Theinstallationguide doesn'tsay that" Butit does."May Iplace youon a briefhold"Trying to getwarrantycoverage whenthey aren't thefirst ownerShippingdamagessubmitted 1 dayout of 120-daygrace periodUnit isinstalledincorrectlyWarrantyclaim formdoes not haveall of theinformationA bath tubthat lookslike it hasnever beencleanedCustomertells theirlife storyCustomer yellsat you becausethey aren'thappy with youranswer" I needanupcharge""Can Italk toAshley"“Can’tyou justreplace it"“I can'tfix this”Sales Repapproves anon-warrantyrepair afteryou've denied“That’s notcoveredunderwarranty”The customersays theyhave an ABGunit but it'snot."I'mcontactingmylawyer""I'd behappy tohelp you"Asking forthe serialnumber & itwasremovedExplainsthe samepolicy 3+timesCustomerthinksdamagesshould becovered"Can youmake anexceptionjust thisonce?"“Has myinvoicebeenprocessed”

Warranty Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I need to tethr/VRA"
  2. "The installation guide doesn't say that" But it does.
  3. "May I place you on a brief hold"
  4. Trying to get warranty coverage when they aren't the first owner
  5. Shipping damages submitted 1 day out of 120-day grace period
  6. Unit is installed incorrectly
  7. Warranty claim form does not have all of the information
  8. A bath tub that looks like it has never been cleaned
  9. Customer tells their life story
  10. Customer yells at you because they aren't happy with your answer
  11. " I need an upcharge"
  12. "Can I talk to Ashley"
  13. “Can’t you just replace it"
  14. “I can't fix this”
  15. Sales Rep approves a non-warranty repair after you've denied
  16. “That’s not covered under warranty”
  17. The customer says they have an ABG unit but it's not.
  18. "I'm contacting my lawyer"
  19. "I'd be happy to help you"
  20. Asking for the serial number & it was removed
  21. Explains the same policy 3+ times
  22. Customer thinks damages should be covered
  23. "Can you make an exception just this once?"
  24. “Has my invoice been processed”