Trying to getwarrantycoverage whenthey aren't thefirst owner"Can youmake anexceptionjust thisonce?"“I can'tfix this”"I need totethr/VRA""I'd behappy tohelp you""Theinstallationguide doesn'tsay that" Butit does.Sales Repapproves anon-warrantyrepair afteryou've deniedCustomertells theirlife storyAsking forthe serialnumber & itwasremoved" I needanupcharge"Customerthinksdamagesshould becovered"May Iplace youon a briefhold"Unit isinstalledincorrectly“Can’tyou justreplace it"Shippingdamagessubmitted 1 dayout of 120-daygrace period"I'mcontactingmylawyer"“Has myinvoicebeenprocessed”“That’s notcoveredunderwarranty”Customer yellsat you becausethey aren'thappy with youranswerThe customersays theyhave an ABGunit but it'snot.Warrantyclaim formdoes not haveall of theinformation"Can Italk toAshley"A bath tubthat lookslike it hasnever beencleanedExplainsthe samepolicy 3+timesTrying to getwarrantycoverage whenthey aren't thefirst owner"Can youmake anexceptionjust thisonce?"“I can'tfix this”"I need totethr/VRA""I'd behappy tohelp you""Theinstallationguide doesn'tsay that" Butit does.Sales Repapproves anon-warrantyrepair afteryou've deniedCustomertells theirlife storyAsking forthe serialnumber & itwasremoved" I needanupcharge"Customerthinksdamagesshould becovered"May Iplace youon a briefhold"Unit isinstalledincorrectly“Can’tyou justreplace it"Shippingdamagessubmitted 1 dayout of 120-daygrace period"I'mcontactingmylawyer"“Has myinvoicebeenprocessed”“That’s notcoveredunderwarranty”Customer yellsat you becausethey aren'thappy with youranswerThe customersays theyhave an ABGunit but it'snot.Warrantyclaim formdoes not haveall of theinformation"Can Italk toAshley"A bath tubthat lookslike it hasnever beencleanedExplainsthe samepolicy 3+times

Warranty Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Trying to get warranty coverage when they aren't the first owner
  2. "Can you make an exception just this once?"
  3. “I can't fix this”
  4. "I need to tethr/VRA"
  5. "I'd be happy to help you"
  6. "The installation guide doesn't say that" But it does.
  7. Sales Rep approves a non-warranty repair after you've denied
  8. Customer tells their life story
  9. Asking for the serial number & it was removed
  10. " I need an upcharge"
  11. Customer thinks damages should be covered
  12. "May I place you on a brief hold"
  13. Unit is installed incorrectly
  14. “Can’t you just replace it"
  15. Shipping damages submitted 1 day out of 120-day grace period
  16. "I'm contacting my lawyer"
  17. “Has my invoice been processed”
  18. “That’s not covered under warranty”
  19. Customer yells at you because they aren't happy with your answer
  20. The customer says they have an ABG unit but it's not.
  21. Warranty claim form does not have all of the information
  22. "Can I talk to Ashley"
  23. A bath tub that looks like it has never been cleaned
  24. Explains the same policy 3+ times