"Can youmake anexceptionjust thisonce?"A bath tubthat lookslike it hasnever beencleanedAsking forthe serialnumber & itwasremovedSales Repapproves anon-warrantyrepair afteryou've deniedCustomer yellsat you becausethey aren'thappy with youranswerThe customersays theyhave an ABGunit but it'snot.Warrantyclaim formdoes not haveall of theinformation"I'd behappy tohelp you"Explainsthe samepolicy 3+times"Can Italk toAshley""I'mcontactingmylawyer"Shippingdamagessubmitted 1 dayout of 120-daygrace period"May Iplace youon a briefhold""I need totethr/VRA"“Can’tyou justreplace it""Theinstallationguide doesn'tsay that" Butit does." I needanupcharge"“I can'tfix this”Trying to getwarrantycoverage whenthey aren't thefirst ownerUnit isinstalledincorrectly“Has myinvoicebeenprocessed”Customertells theirlife story“That’s notcoveredunderwarranty”Customerthinksdamagesshould becovered"Can youmake anexceptionjust thisonce?"A bath tubthat lookslike it hasnever beencleanedAsking forthe serialnumber & itwasremovedSales Repapproves anon-warrantyrepair afteryou've deniedCustomer yellsat you becausethey aren'thappy with youranswerThe customersays theyhave an ABGunit but it'snot.Warrantyclaim formdoes not haveall of theinformation"I'd behappy tohelp you"Explainsthe samepolicy 3+times"Can Italk toAshley""I'mcontactingmylawyer"Shippingdamagessubmitted 1 dayout of 120-daygrace period"May Iplace youon a briefhold""I need totethr/VRA"“Can’tyou justreplace it""Theinstallationguide doesn'tsay that" Butit does." I needanupcharge"“I can'tfix this”Trying to getwarrantycoverage whenthey aren't thefirst ownerUnit isinstalledincorrectly“Has myinvoicebeenprocessed”Customertells theirlife story“That’s notcoveredunderwarranty”Customerthinksdamagesshould becovered

Warranty Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can you make an exception just this once?"
  2. A bath tub that looks like it has never been cleaned
  3. Asking for the serial number & it was removed
  4. Sales Rep approves a non-warranty repair after you've denied
  5. Customer yells at you because they aren't happy with your answer
  6. The customer says they have an ABG unit but it's not.
  7. Warranty claim form does not have all of the information
  8. "I'd be happy to help you"
  9. Explains the same policy 3+ times
  10. "Can I talk to Ashley"
  11. "I'm contacting my lawyer"
  12. Shipping damages submitted 1 day out of 120-day grace period
  13. "May I place you on a brief hold"
  14. "I need to tethr/VRA"
  15. “Can’t you just replace it"
  16. "The installation guide doesn't say that" But it does.
  17. " I need an upcharge"
  18. “I can't fix this”
  19. Trying to get warranty coverage when they aren't the first owner
  20. Unit is installed incorrectly
  21. “Has my invoice been processed”
  22. Customer tells their life story
  23. “That’s not covered under warranty”
  24. Customer thinks damages should be covered